Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Central Garden & Pet Company has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Central Garden & Pet Company

              1340 Treat Blvd Ste 600 Walnut Creek, CA 94597-7578

            • Central Garden & Pet Company

              5401 W Oakwood Park Dr Franklin, WI 53132

            • Central Garden & Pet

              500 Milwaukee Ave N Algona, WA 98001-7413

            • Central Garden & Pet Company

              9675 S 60th Street Franklin, WI 53132-9113

            Business ProfileCentral Garden & Pet Company

            Lawn and Garden
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            1340 Treat Blvd Ste 600

            Walnut Creek, CA 94597-7578

            Visit Website
            Email this Business
            (925) 948-4000

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            8 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 32

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Central Garden & Pet Company provides lawn, garden and pet supplies.

            Products & Services

            Central Garden & Pet Company offers: Altosid mosquito control products; Amdro insect and pest products; Aqueon aquarium products; Farnam horse care products; Kaytee products and food for pet birds, wild birds, and small animals; Nylabone dog chews and toys; Pennington lawn and garden products; Sevin garden and lawn products; and Starbar products for rural insect control.

            Business Details

            This is a multi-location business.

            Find a Location

            Central Garden & Pet Company has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Central Garden & Pet Company

                1340 Treat Blvd Ste 600 Walnut Creek, CA 94597-7578

              • Central Garden & Pet Company

                5401 W Oakwood Park Dr Franklin, WI 53132

              • Central Garden & Pet

                500 Milwaukee Ave N Algona, WA 98001-7413

              • Central Garden & Pet Company

                9675 S 60th Street Franklin, WI 53132-9113

              Headquarters
              1340 Treat Blvd Ste 600, Walnut Creek, CA 94597-7578
              Email this Business
              BBB File Opened:
              2/4/2004
              Years in Business:
              32
              Business Started:
              6/15/1992
              Business Started Locally:
              6/15/1992
              Type of Entity:
              Corporation
              Number of Employees:
              4
              Business Management
              • Mr. John Ranelli, President/CEO
              • Mr. Gary Sparks, Manager
              Contact Information

              Principal

              • Mr. Gary Sparks, Manager
              Additional Contact Information

              Fax Numbers

              • (925) 283-4984
                Primary Fax

              Email Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Finding the right landscaping and lawn care pro can save you time, money

              Customer Complaints

              8 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              05/10/2023

              Complaint Type:
              Product Issues
              Status:
              Resolved
              On On May 8th I purchased a box of ******* Slug and Snail Killer with the knowledge that my kids and pets would be safe from harm because of a statement on the box. I applied the product to my garden beds at about 12:30 in the afternoon and went about my day. I do NOT use known toxins in my yard because pets and kids. Our 10 month old puppy, ***** has full access to the yard and likes to sniff around and scratch at the earth. At approximately 7pm Ziggy woke from a nap crying in pain, was crunched up like and accordion, had significant tremors and couldn't walk. When she tried to take a step after much coaxing she would try to step and would tremble more and become off balance. We took her to ********* Veterinary Specialists, ******************************* was treated for symptoms of poisoning and an ASPCA Animal ********************* case was opened. The case number is *********.***** was hospitalized and treated and will return for the next few days for vitals and bloodwork. She is expected to recover.
              Read More
              Read 7 More Complaints

              Customer Reviews

              1 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Christene B.

              03/28/2022

              Very disappointed that this company cannot stand by the products that they deliver to consumers. My 29 gallon fish tank must a leak along the bottom seam and water spewed through three levels of my house. Although I made the mistake of not insisting my insurance company deal with this company, I took it upon myself and they offered me $29. I went through thousands of dollars of damage and they cant even refund me for the money because I bought the aquarium with cash years ago. The woman I was dealing with, ***************************, did the best she could but I felt very angry that she did not advocate for me and at the very least refund me for the cost of tank and materials. I showed nearly a dozen photos of the damage. I will NEVER purchase anything from this company again.

              Central Garden & Pet Company Response

              03/29/2022

              Greetings,Please consider this the sole response to the above complaint. We were sorry to hear of *************** and her 29-gallon tank experience that was purchased from Petco. Upon hearing of her loss, we offered to refund her for her purchase if she produced a dated retail purchase receipt. Loss of personal property and property damage resulting from a failure was not included in the manufacturers written product warranty and would need to be handled however the consumer chooses. *************** was unable to provide a receipt, so we offered to refund her the current retail cost of the tank in good faith, which was $29.00. She refused to accept this offer and in an additional effort to resolve, we offered to send her comparable products of her choice that she might be able to use in the future. This offer was never responded to. Aqueon makes every attempt to ensure that their customers are satisfied, even when they are not experiencing a satisfactory outcome.Sincerely,*********************** ********* ************* CG&P

              Local BBB

              BBB serving the San Francisco Bay Area and Northern Coastal California

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.