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Business Profile

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Royaura

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business was being advertised on social media and in my email. I attempted to order a dress for my daughter homecoming. Order was done month and half in advance. Been going back and forth with the company. Showing evidence of none delivery and trying to get my money returned to me. I keep getting the run around.

  • Initial Complaint

    Date:11/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered a dress and got an alert that it was delivered. Even though it says our delivery address address was *******, ******, it was delivered to *************. When I contacted the company to ask about the item, they said it was delivered, and there was no further action necessary. Please see attached documents. I requested a refund and they said they have to investigate.

  • Initial Complaint

    Date:07/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 1, I placed an order for two mens shirts. The total price was $58 and the delivery was supposed to take 7 to 10 days. On 5 July, when I still hadnt received my shirts, I attempted to track the order and found out that they are claiming the shirts are being returned to the merchant per customer request, which is a total lie. I have tried to contact Royaura. The only contact I can find on their website is to send a request for them to look into my issue through their website but every single time I try to send it it wont send. So I have no way to contact the merchant.

  • Initial Complaint

    Date:05/31/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    made 2 orders from them DHDDF00298451 5/24/24 $88.17 DHDDF00289451 5/1/24 $87.91 emailed me problem with shipping address, probably because it was a PO box emailed a street address have not changed address nor shipped them refuse to answer any of my further enquiries

  • Initial Complaint

    Date:04/16/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 4 shirts online A week later they state the order is delayed due to volume Received email today stating they are cancelling my order due to mailing location My address in ****** was on my initial order. If they could not mail it they should have noted that upon placing the order They processed my credit card for $99 +

  • Initial Complaint

    Date:03/28/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order an Aloha shirt on January 15, 2024 for my sons birthday. I paid the extra fee to have it shipped urgent to get here. I paid ***** plus tax for the shirt and the additional amount for quick mailing.I have never received the shirt.I have tried calling but the voicemail is full. I have emailed them and no one has responded. I have tried the link to the shipping number, but it goes to a suspicious carrier website and doesn't show any update. They are supposed to ship from ********, ********** to my home in ****.I want to have the shirt and I want people who try to order to know they may not get their item.

  • Initial Complaint

    Date:03/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought 4 shirts from this company. Quality was horrible. Returned them as stated on their website Royaura.com. Never received a refund. Contacted them 3 times. They wont send a refund unless I give them a tracking number. Additionally, their website wont let you leave a review. Every one of their products have 5 star reviews because they write the review themselves

  • Initial Complaint

    Date:02/12/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a shirt ($25.98) from "Royaura.com" Order # DHDDF00261113, 2024/1/3 3:32:46, via my **** Debit Card. Royaura web page shows the tracking number is SF6043931905819. Shows package arrived in ******, ** on 2024/1/9, 43 miles from my home, nearly 2 weeks later and no delivery. Web Page shows "contact **" with phone number *************) is to a private individual living in ********, ********** - and he is angry over the constant phone calls about this company to his phone number! "Contact **. We will contact you within 24 hours", no return response within the past 6 days of daily contacting web page.

  • Initial Complaint

    Date:12/19/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently ordered items from your website and my money was withdrawn from my account. The package ever arrived and the site is still showing processing. I wanted and needed my package before Dec 1st. The reviews shows a 2 star company. Never will I buy anything else from your company. I will be contacting the *** regarding the treatment to your customers. As, well as fraud because your taking people money and not delivering orders.

  • Initial Complaint

    Date:11/03/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Product quality is very poor. I returned 2 shirts and no refund was offered.

    Business Response

    Date: 11/06/2023

    We haven't get the buyers return pacakge  and buyer haven't  offered  the return tracking number, so we haven't refund to the buyer.

Royaura is NOT a BBB Accredited Business.

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