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RoyauraAbout
This business has 1 alert
Important information
- Advertising Review:
On March 22, 2024,
BBB Serving Los Angeles and Silicon Valley requested that the business
substantiate, modify, or discontinue claims advertised on https://www.royaura.com/. The business advertises sales.The
BBB Code of Advertising states that, "9.1 The unqualified term
"sale" may be used in advertising only if there is a significant
reduction from the advertiser's usual and customary price of the products or
services offered and the sale is for a limited period of time. If the sale
exceeds thirty (30) days, advertisers should be prepared to substantiate that
the offering is indeed a valid price reduction and has not become their regular
price. 9.2 Time limit sales must be observed. 9.2.1 For example, products or
services offered in a "one-day sale," "three-day sale" or
"this week only sale" should, as a general rule, be taken off
"sale" and revert to the regular price immediately following
expiration of the stated time. 9.3 Introductory sales must be limited to a
stated time period, and the selling price should, as a general rule, be
increased to the advertised regular price immediately following termination of
the stated period. 9.4 Advertisers may currently advertise future increases in
their own prices on a subsequent date provided that they do, in fact, increase
the price to the stated amount on that date and maintain it for a reasonably
substantial period of time thereafter. 9.5 If the advertiser, in good faith,
decides at the end of the sale period to convert its sale price to a new
regular price, it may do so if it no longer claims any savings. 9.6 The
advertiser, in good faith, may decide to extend a time limit or introductory
sale for a stated period. However, if that extension is for more than a short
period of time, the advertiser must be prepared to substantiate that the
offering is still a valid price reduction and has not become its regular
price."As of April 15, 2024, the business has failed to respond to our
request for substantiation, modification, or discontinuation of the advertised
claims.
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When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.
