Reviews

Review Details

• Review fromRonald R

  Date: 01/23/2025

  1 star
  I tried to Oder a garment from this company with my perfectly good debit card (twice). They told me that apparently ********** has some kind of fraud alert set for this company. Thinking I would try to order the garment any way as they suggested that I use a different credit card. OK, I thought my wifes UNLIMITED ACCESS ******** EXPRESS CARD may solve the problem. It too was not excepted. Therefore, I went to reviews of this company and they *** were atrocious. NO ONE SHOULD USE THIS COMPANY FOR ANYTHING. PERIOD

• Review fromChristy W

  Date: 01/17/2025

  1 star
  This is a ************* Took my money, I received nothing I ordered, and they would refund my money!

• Review fromCharles S

  Date: 01/15/2025

  2 stars
  I was intrigued when I discovered Royaura. I actually ordered from them a few years earlier but forgot I ordered from them. I found corresponding with them very helpful when I received my order of multiple shirts that were all too small. They offered to help with future order discounts, returns etc but I declined and wrote it off as a ****** learned to better do my homework. As for the quality, I was very disappointed. The photos on their website were well lit and placed to orchestrate optimal appeal. When I got my order, it appeared to be overly thin like a inner lining base instead of a material used for quality Hawaiian style shirts. The threading at the seams appeared to be randomly placed at times and little regard to esthetics. As for the graphics, they were low quality silkscreen images that looked blury. It was hard for me to overlook these details as when it comes to Hawaiian shirts, there has always been an unwritten standard not to try to pass off as a low quality T-shirt. Even the buttons selected for all the shirts were very small and reminded me of being slightly over a cuff button size. I would suggest to order at least one size over what your normal size is even if using their measurement chart. All in all, this company could be great if they would put the same effort into their material selection and manufacturing quality as they do in their design and marketing departments. They already gave the concept in a place it needs to be and their client base can see this on their website. But what they reward their client with when they get their end result is what will destroy any long term commitment they might have expected. This previous customer has learned their ****** and will never place a future order or recommend to others.

• Review fromDaniel P

  Date: 12/25/2024

  1 star
  ******** the worse company to deal with and their return policy only benefits then. Sizes run way to small and this is their return policy: Stay away you have been warn!Royaura 12:46AM (13 hours ago)to me Hi,Thank you for your mail , we are so sorry!As you are our value customer, we would like to send you THREE of below options for you return, you can just check and choose the one you prefer and then confirm with us by replying to this email.Option ONE:Keep the item(s) and get a 30% product refund & a 20% off coupon code.Option TWO:Resend the size you want for you and you don't need to return (If you would like to accept this option, you just pay a little reshipping fee to us and wait for some time.)Option THREE:Return for ********** are responsible for return shipping cost.

• Review fromSusan S

  Date: 12/12/2024

  1 star
  I'd give Royaura a minus if possible. Still haven't received an ************* customer service is basically non existent. IF they respond (a big IF) they just regurgitate what it says on the site. They're very apologetic in tone, but there's no action on questions/complaints. This is a SCAM.

• Review frommaeve g

  Date: 11/22/2024

  1 star
  I never recieved my item. It was sent to ********** and took a month for me to even track it there. The order has my correct address in ***** on it and the tracking clearly showed it was delivered to the wrong address! They keep sending me useless emails saying they r talking to their carrier, but i have not received my dress or a refund! Very disappointed.

• Review fromSonia M

  Date: 10/19/2024

  1 star
  I placed an order using my address in *******. I received a confirmation that the order was delivered at an address in ************. I send them an email stating this, and they responded that the order was delivered. It was delivered not to me in *******.

• Review fromWarner O

  Date: 10/08/2024

  4 stars
  i ordered two shirts from royaura. one arrived on time. i wrote to them and complained my order was short. they wrote back and apologized, and gave me a 15 percent discount code for my next order, and assured me the second shirt would arrive in a few days. it did, both are beautiful. the medieval gray and the sundown palm trees, brown on black. because the company is in honk kong i figured i should order a size larger. yep, good move, they fit perfect. no complaints

• Review fromNick P

  Date: 09/30/2024

  1 star
  Their return process just does not work. It has been over a month since I returned items and no credit yet. Beware of buying clothes from Royaura

• Review fromBrad M

  Date: 09/04/2024

  3 stars
  I have purchased approximately 50 shirts in 3-4 orders over the past year. EVERY order date delivery comes and then I get an email stating: "Due to an unexpectedly high volume of orders, we are currently experiencing a peak period in our operations. This has caused a slight delay in the processing and dispatch of orders". Most orders are shipped piecemeal meaning one bigger bag and then a few later, etc. If there is an issue with EVERY order's delivery times then the company should increase the length of time on their web site to reflect the actual times. To me, its seems like this is their business model and they seem to ship every order from ***** or somewhere outside the **.