Business ProfileforAirsoft GI

I placed an order with them on 02/05/2024. The product I was purchasing was listed as available on their website, but they wrote to me that same day that it's out of stock and offered me a few options: - to wait until it's back in stock (no ETA given, could be forever);- choose another product;- get store credit. I decided to cancel the whole purchase because I found a better product elsewhere. It took a bit of back and forth via email with them to actually convince them to refund me. I confirm the experience of other reviewers on this page that they don't answer their customer service phone in the hours listed, so all of my communication with them went through email.Once they agreed to refund me, they said that the refund can take anywhere between 7 to 10 business days. I waited 10 business days and no refund showed up. I wrote to them again and threatened to report the transaction to my credit company. They responded right away with an email listing a "transaction ID" for the supposed refund. 6 days later no refund showed up either. I reported this transaction to my credit card company and am writing a review here as a warning to people who'd want to purchase from them. Just don't. Go with either Evike or Taiwan Gun. Never had a problem with either of these stores: I purchased quite a few items from them and had to do returns as well. Never a problem, always clear instructions and good communication about orders.