Department Stores
Macy'sAbout
Important information
- Additional Info:
A separate report on Macy's Inc. is available upon request.
Macy’s and Bloomingdale's use Department Store National Bank (DSNB) as their credit card administrator. DSNB is a subsidiary of Citibank. A separate BBB Business Review for Citibank is available through the New York BBB.
About This Business
Business Details
- Local BBB:
- BBB Cincinnati
- BBB File Opened:
- 1/1/1928
- Business Started:
- 1/1/1989
- Business Incorporated:
- 1/28/1994
- Type of Entity:
- Corporation
- Alternate Names:
- Macy's Credit Cards
- Macy's Credit & Customer Services, Inc.
- MCCS
- Macys Department Store
- Bloomingdales
- Macy's Goodyear Tire Service
- Macys Debt Protection
- Related Businesses:
- Macy's, Inc.
- Business Management:
- Mr. Mike Gatio, President, MCCS
- Mr. Jeff Gannette, CEO
Additional Contact Information
- Principal Contacts
- Mr. Mike Gatio, President, MCCS
- Mr. Jeff Gannette, CEO
- Fax numbers
- Primary Fax: (513) 573-2958
- Additional Phone Numbers
- Other Phone: (513) 398-5221
- Other Phone: (212) 705-2000
- Other Phone: (513) 745-5275
- Other Phone: (513) 573-2620
- Other Phone: (800) 282-8800
- Other Phone: (800) 284-7049
- Other Phone: (800) 281-0820
- Other Phone: (800) 654-2813
- Other Phone: (502) 423-3000
- Other Phone: (513) 361-4200
- Other Phone: (513) 573-2754
- Other Phone: (800) 264-0069
- Other Phone: (866) 593-3929
- Other Phone: (800) 289-6229
- Other Phone: (513) 745-5292
- Other Phone: (800) 343-2686
- Other Phone: (800) 777-2743
- Other Phone: (800) 950-0340
- Other Phone: (513) 573-2346
- Other Phone: (270) 685-4411
- Other Phone: (800) 542-7704
- Other Phone: (877) 887-8781
- Other Phone: (800) 227-0859
- Other Phone: (513) 361-4391
- Other Phone: (513) 573-8739
- Other Phone: (513) 573-8028
Additional Information
- Refund and Exchange Policy
Returns by mail and in stores within 90 days of purchase for free. Returned items must be in original, saleable condition with original tags. Shipping and delivery fees are non-refundable.
New or gently used Cosmetic or Fragrance product purchased at Macy's will be accepted for return.
Some departments such as fine jewelry, tech accessories and furniture have different return guidelines. Full details can be found here.
- Business Categories
- Department Stores, Online Shopping, Credit Cards and Plans
More Resources
Featured Content
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.