Business ProfileforHum Nutrition, Inc.

The cancellation process is ridiculous. They make you sign up for a subscription and in order to cancel you have to write an email ***************************** call their customer support with an extended wait time. It seems like a way to get peoples money unknowingly

Hi ******,Thanks for reaching out to HUM Nutrition! I hope you're doing well. I see you completed 11 orders with HUM Nutrition, thank you so much.I apologize for your experience regarding the cancelation process.As mentioned, we are solely subscription-based as that is our service and customers can pick between two subscription options that fit their purchasing needs.I understand that you may prefer a one-time order option but at this time we are solely subscription-based. However, you can choose our Monthly plan if you don't want to commit to a subscription and cancel at any time. Alternatively, *** products are offered at other retailers such as Target for a curated selection of *** Supplements (check local availability on the Target app) and Amazon with our exclusive HUM Nutrition storefront for our full line of products. Our customers are presented with these options at checkout, so they are consenting to the Terms of Service regarding the *** subscription service and the specific plan they choose Lastly, each month customers receive a ***** pre-shipment email as a reminder of an upcoming order. Customers can modify their orders, postpone shipments, or even cancel their accounts if need be. Due to the subscription nature and the timeliness of sending orders out, orders need to be canceled or postponed 24 hours before the order is processed. Once the order has been processed, the customer needs to contact support to cancel the order as there is a small window to cancel orders.Subscription cancelations can happen at any time via chat, email, or phone call.At this time, your account has been canceled. Should you have further questions, do not hesitate to reach out. We would be happy to help!