Reviews

Review Details

• Review fromTaryn w

  Date: 11/18/2024

  1 star

  Taryn w

  Date: 11/18/2024

  Yikes, did not realize that when you place an order you are roped into a 3 month subscription that you have to pay back if you cancel. Plus when you cancel you have to email or call. It is all very scammy and misleading. Will never buy from here again.

  Hum Nutrition, Inc.

  Date: 11/19/2024

  Hi *****,Thank you for contacting HUM Nutrition! Id like to confirm that your second shipment and subscription have been canceled, and the savings chargeback for your VIP Plan has been waived.I apologize if our subscription options were unclear at checkout. We offer two plans, and you selected the VIP Plan, which has a minimum requirement of three orders to receive the 20% discount. We also send 7-day shipment reminders, allowing customers to postpone or modify their orders.If customers are looking for a more flexible option, we have our Monthly Subscription Plan, which allows you to cancel at any time. Our products are also available at retailers like ******, ******, Sprouts Farmers Market, and ********* should a subscription option not fit your purchasing needs. Our customers are presented with these options at checkout, so they are consenting to the Terms of Service regarding the *** subscription service and the specific plan they choose. I'm sorry for any frustration this may have caused you. We appreciate your feedback and will pass it along to our team.

• Review fromMillie F

  Date: 08/29/2024

  1 star

  Millie F

  Date: 08/29/2024

  The cancellation process is ridiculous. They make you sign up for a subscription and in order to cancel you have to write an email ***************************** call their customer support with an extended wait time. It seems like a way to get peoples money unknowingly

  Hum Nutrition, Inc.

  Date: 08/30/2024

  Hi ******,Thanks for reaching out to HUM Nutrition! I hope you're doing well. I see you completed 11 orders with HUM Nutrition, thank you so much.I apologize for your experience regarding the cancelation process.As mentioned, we are solely subscription-based as that is our service and customers can pick between two subscription options that fit their purchasing needs.I understand that you may prefer a one-time order option but at this time we are solely subscription-based. However, you can choose our Monthly plan if you don't want to commit to a subscription and cancel at any time. Alternatively, *** products are offered at other retailers such as Target for a curated selection of *** Supplements (check local availability on the Target app) and Amazon with our exclusive HUM Nutrition storefront for our full line of products. Our customers are presented with these options at checkout, so they are consenting to the Terms of Service regarding the *** subscription service and the specific plan they choose Lastly, each month customers receive a ***** pre-shipment email as a reminder of an upcoming order. Customers can modify their orders, postpone shipments, or even cancel their accounts if need be. Due to the subscription nature and the timeliness of sending orders out, orders need to be canceled or postponed 24 hours before the order is processed. Once the order has been processed, the customer needs to contact support to cancel the order as there is a small window to cancel orders.Subscription cancelations can happen at any time via chat, email, or phone call.At this time, your account has been canceled. Should you have further questions, do not hesitate to reach out. We would be happy to help!

• Review fromBreiana L

  Date: 08/22/2024

  1 star

  Breiana L

  Date: 08/22/2024

  I made a purchase and a month later I was charged again. Realizing I was somehow in a subscription, I reached out via email to cancel my subscription before the order was sent. They responded quickly and then never got back to me about canceling. I reached out via chat and once I told them I wanted to proceed with canceling, I got an automatic message saying I was contacting them outside of chat hours even though their chat hours state they are 24/7. *both times the representative told me that I would be charged $67 for getting into the subscription even though I only had $33 dollars worth of discount applied to the first order. I gave it an hour and I reached out via chat. I got the same representative. The quickly forwarded my Chat to another representative who made numerous attempts to keep me in my subscription that I never knew I had and didn't want. The whole experience was frustrating and ultimately I was charged $33 for the initial discount that was applied. I didn't fret about the charge, apparently it was my mistake for misleading advertisement. However, customer service was poor and canceling was stressful. I will never order from this business again due to the sneaky and pushy nature of the company and I advise anyone looking to make a purchase from this company to be cautious.

  Hum Nutrition, Inc.

  Date: 08/26/2024

  Hi *******,Thank you for your review, I apologize for your experience and any confusion on our subscription options.At HUM Nutrition, we believe that time and daily consistency are key to seeing results. That first month is all about creating healthy habits, the second month is for staying consistent, and by the third month, you'll notice those awesome changes. At checkout, we have two subscription options available. Monthly Plan: This flexible option allows you to cancel anytime. You can mix and match your items each month, and you're only charged for what's in your cart on shipping day.VIP Plan: Our VIP Plan offers an extra 20% discount on all orders with a minimum commitment of three orders. If you cancel before completing three orders, the discount will be void. The savings chargeback associated with the VIP just makes your order full price like you had selected the monthly plan since you had wanted to cancel before completing the 3 order commitment.I understand that you may prefer a one-time order option but at this time we are solely subscription-based.I see you used our chat feature twice and sent in an email on Aug. 22nd about your order. The various communication threads may have caused some confusion. As you had indicated you had a second order processing on Aug 22nd, the savings chargeback represented the VIP ************ for BOTH orders, which is why it was originally $67.50. I see you spoke with an agent via chat and she was able to cancel the pending order, thus the savings chargeback dropped down to $33.75 since it was now based on the first order.Again, I apologize for your experience and any confusion associated with the subscriptions.Thank you for your feedback and please take care!

• Review fromJennifer S

  Date: 06/25/2024

  1 star

  Jennifer S

  Date: 06/25/2024

  Misleading business practices. Product and misleading monthly membership plan that has costed me more money in 3 months that I ever epxected to spend. And I haven't felt any differences with the product. Honestly, don't waste your money at all. They just charged me $110 for a second round of vitamins I didn't even order. Now I'm stuck in a 3 month contract without even realizing I signed up for it (maybe I didn't sign up and they are just charging me and hoping I wouldn't notice. Stay away from this company and product.

  Hum Nutrition, Inc.

  Date: 06/26/2024

  Hi ********! Thank you for your review and feedback. I'm sorry if our subscription process was unclear when you checked out. Please know that our website is solely subscription-based and we do not have a one-time order option. Even when using an influencer code, you still need to select a subscription at checkout.I'm sorry for any frustration this may have caused you. We appreciate your feedback and will pass it along to our team. To assist you further a member of Customer Support will reach out to help you further!Thank you again for your feedback and please take care.

• Review fromkristina j

  Date: 04/30/2024

  1 star

  kristina j

  Date: 04/30/2024

  had a subscription for YEARS. Today they decided to charge my account early with no notice. in this economy? you wanna start shady practices without any policy updates? will be canceling my subscription and usage after i get my order. it isnt worth the hassle of knowing they dont care about the money they are taking. instead of the customer service rep addressing the issue at hand they just canceled my order that got charged early.

  Hum Nutrition, Inc.

  Date: 05/01/2024

  Hi ********,Thank you for your review, I sincerely apologize for any frustration and would be happy to assist.I understand you did not receive a 7-day pre-shipment email, while we do send pre-shipment emails sometimes it can be filtered into your spam or junk folder. We have not made any policy updates as it is still HUM policy to send out 7-day pre-shipment notifications. HUM Nutrition cannot update the next shipment date unless the customer updates the shipment date via their online HUM dashboard or through customer support. To confirm, the order in question was voided by customer support. If you see a pending transaction, it will typically reverse within ***** hours.To assist you further, a HUM Manager will be following up with you for additional assistance.

• Review fromPhil H

  Date: 04/08/2024

  1 star
  Make sure you read the fine print. You can not purchase a product without agreeing to a minimum 3 month subscription. Their checkout procedure is deceptive by not clearly stating you are agreeing to a subscription. With the subscription requirement, the price of the product is not a good deal, so please be careful.

• Review fromEl B

  Date: 03/24/2024

  1 star

  El B

  Date: 03/24/2024

  I placed an order for two supplements, and didn't see anywhere that it was a subscription. Just received an email that my next shipment would be shipping soon, so I contacted the company to cancel. Had to pay an additional $23 for a chargeback to cancel, due to supposed VIP discount I had received. I never saw any information about a subscription, would never have signed up for that. Completely deceptive practice. I don't care how good the product is, I will never use this company again.

  Hum Nutrition, Inc.

  Date: 03/25/2024

  Hi *********!Thanks for reaching out to HUM Nutrition! I hope you're doing well. Thank you for your review and feedback.To assist you further, I have refunded the savings chargeback associated with your cancelation. Please allow up to 3 business days for the refund to finalize with your bank. I'm sorry if our subscription process was unclear when you checked out. At checkout, we have two subscription options available. When you placed your order, you selected the *** Plan, which has a 3-order minimum due to the additional discount provided. Your wellness journey is a marathon, not a sprint and we want to be your partner through every stage of life. Subscribing to our products is a great way to ensure consistency and convenience in your wellness routine as consistency is key for success. It usually takes about 66 days to form the habit of taking supplements routinely and 8-12 weeks to start seeing results. Our subscription model ensures that you won't run out of your favorite supplements during that time. Plus, you'll continue to see results long after that initial 3-month period.I understand that you may prefer a one-time order option. At this time we do not offer one-time orders. However, you can choose our Monthly plan if you don't want to commit to a subscription and cancel at any time. Alternatively, HUM products are offered at other retailers such as Target for a curated selection of HUM Supplements (check local availability on the Target app) and Amazon with our exclusive HUM Nutrition storefront for our full line of products. Our customers are presented with these options at checkout, so they are consenting to the Terms of Service regarding the subscription service and the specific plan they choose. We also send 7-day shipment reminders to help our customers keep track of their orders, and they can postpone or modify their carts to try new products.To reconfirm, your account has been canceled and the savings chargeback refunded due to a billing error. I'm sorry for any frustration this may have caused you. We appreciate your feedback and will pass it along to our team. If you have any other questions or concerns, please don't hesitate to ask. Have a wonderful rest of your week, and take care!

• Review fromAmanda S

  Date: 03/18/2024

  1 star

  Amanda S

  Date: 03/18/2024

  This company scammed me. Placed a not time order, and specifically unchecked the box asking me to sign up for their vip subscription. A week later I receive an email welcoming me to their subscription. I go when I go to the website to cancel I'm not able to do it, so instead contact customer support. Customer support does not communicate with me and instead charges me $20 cancellation fee. Tried to contact the company back to multiple times and was ignored each time. I'll now have to report it as fraud on my credit card so they can't continue charging me.

  Hum Nutrition, Inc.

  Date: 03/19/2024

  Hey ******!Thanks for reaching out to HUM Nutrition! I hope you're doing well. Thank you for your review and feedback.Looking into your account, I see a customer support agent reached out to you to assist you further with your account. She was able to confirm cancelation and voided the savings chargeback applied at the time of checkout.I'm sorry if our subscription process was unclear when you checked out. At checkout, we have two subscription options available. When you placed your order, you selected the *** Plan, which has a 3-order minimum due to the additional discount provided. Due to the additional discounts received with the *** Plan 3 order commitment, if a customer opts to cancel their account early, a savings chargeback of the 20% off provided is billed at the time of cancelation. If you had placed a Monthly Plan order, it would not have come with the additional discount. This just makes your order full price, excluding other discounts provided like HUM30 or the buy 3 or more bundle discount.Since we are strictly subscription-based, you have to select one of the two options, you are unable to check out without a selection being made. I understand that you may prefer a one-time order option. At this time we do not offer one-time orders. However, you can choose our Monthly plan if you don't want to commit to a subscription and cancel at any time. Alternatively, HUM products are offered at other retailers such as Target for a curated selection of HUM Supplements (check local availability on the Target app) and Amazon with our exclusive HUM Nutrition storefront for our full line of products. Our customers are presented with these options at checkout, so they are consenting to the Terms of Service regarding the subscription service and the specific plan they choose. We also send 7-day shipment reminders to help our customers keep track of their orders, and they can postpone or modify their carts to try new products.Again, I'm sorry for any frustration this may have caused you. We appreciate your feedback and will pass it along to our team. If you have any other questions or concerns, please don't hesitate to ask. Have a wonderful rest of your week, and take care!

• Review fromLeslie C

  Date: 03/09/2024

  1 star

  Leslie C

  Date: 03/09/2024

  If I could give 0 stars I would. Their weight loss products made me gain weight. Their skin products made me get rashes & irritated my skin. When I tried to cancel, since I did not want to order a 3rd time, they said they would charge me $118 for my other 2 orders to cancel the 3rd order. There was no statement of me having to comment to 3 orders before canceling. This company is a ************* Do not order from them.

  Hum Nutrition, Inc.

  Date: 03/11/2024

  Hi ******,Thank you so much for your review and for trying HUM Nutrition. I am very sorry to hear you did not see the results you had hoped for and the experience you had during the cancellation process. Looking into your past order, we do not recommend taking all of our weight support supplements as it will put you over the helpful limit of Cranium Chromium, which is a feature ingredient in a few of our weight management supplements. We recommend taking 1-2 supplements based on your goals, not all 4. Results may vary depending on your **************** and exercise routine. To help you further, a member of the Management staff has reached out to you for further assistance.I appreciate you for taking the time to let us know how we are doing and value the feedback provided. I will pass along your shared feedback to our team to better enhance our customer's experience.If you ever have any additional questions or feedback, please do not hesitate to reach out.I hope you have a wonderful rest of your week and please take care!

• Review fromCalley M

  Date: 03/07/2024

  1 star

  Calley M

  Date: 03/07/2024

  Hum's practices are disappointing & scammy. To not be able to cancel a subscription on the website is not customer friendly, nor is it acceptable in this day & age. Nor should it be acceptable. It is obviously meant to be a barrier to discourage people from canceling. That might give Hum more money in the short term, but it certainly doesn't elicit loyalty or trust from people who feel trapped & are frustrated by it.If U want to cancel early they charge $17+, but it is not clear when U sign up. To me this is unethical. I actually liked the products as I purchased this brand from both *********************** within the last year or two, but now I have a bad view of Hum in general from purchasing on their own website. Keep in mind, I am familiar with subscription programs. Many of these companies make it a little difficult to cancel. But at least they provide the option. They also do not penalize for cancelling like Hum does. Finally, as I was regretting ever purchasing from their website I found that they have better deals for some of their exact same Hum products at sites like Walmart.com. Why lock us into a subscription service that doesn't even offer competitive prices? Not cool, Hum. The prices for Hum products are also steep compared with competitors who offer similar products, so I have no idea why anyone orders from a scammy, expensive company. I regret that I did. When I expressed that I was unhappy & found the process less than transparent I received an apology. I was still charged for cancelling, so that was NOT A REAL APOLOGY and this company does not care about our experiences. The fact that I had to email with Hum 4 times back and forth to even get the cancellation shows that they are happy wasting our time, while still taking our money. Some of Hum's products may work well, but I will likely never know. I am relieved to have severed any financial relationship with a company that has shady practices. Buyers beware!

  Hum Nutrition, Inc.

  Date: 03/08/2024

  Hi ******,Thank you so much for your HUM purchase and your review of your experience.I'm sorry if our subscription process was unclear when you checked out and I would be happy to provide some additional insights.At checkout, we have two subscription options available. When you placed your order, you selected the *** Plan, which has a 3-order minimum due to the additional discount provided. HUM Nutrition understands that your wellness journey is a marathon, not a sprint and we want to be your partner through every stage of life. Subscribing to our products is a great way to ensure consistency and convenience in your wellness routine as consistency is key for success. Since the *** Plan comes with an additional 20% off on all orders, there is a savings chargeback should the customer wish to cancel before the ******* commitment has been completed. This just makes your first order full price like you had purchased on the Monthly plan, but you still retain other discounts like HUM10/HUM30 and the buy 3 or more bundle discount. It usually takes about 66 days to form the habit of taking supplements routinely and 8-12 weeks to start seeing results. Our subscription model ensures that you won't run out of your favorite supplements during that time. Plus, you'll continue to see results long after that initial 3-month period.I understand that you may prefer a one-time order option. At this time we do not offer one-time orders. However, you can choose our Monthly plan if you don't want to commit to a subscription and cancel at any time. Alternatively, HUM products are offered at other retailers such as Targetfor all of your HUM gummy supplement needs and Amazon withour exclusive HUM Nutrition storefrontfor our full line of products. Be advised that ******* is not an authorized retailer.Our customers are presented with these options at checkout, so they are consenting to the Terms of Service regarding the subscription service and the specific plan they choose. We also send 7-day shipment reminders to help our customers keep track of their orders, and they can postpone or modify their carts to try new products.I'm sorry for any frustration this may have caused you. We appreciate your feedback and will pass it along to our team. If you have any other questions or concerns, please don't hesitate to ask. Have a wonderful rest of your week, and take care!