ComplaintsforHum Nutrition, Inc.

• Initial Complaint

  02/12/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Transaction Date: Nov 8, 2023 Transaction Amount: $37.60 Tracking Number: ****************************** Delivery Date: 11/13/2023 Return Date: 11/22/2023 Hum Nutrition how to return site: ************************************************************************************************* I returned my package unopened by refusal on 11/22/2023. I have contacted customer service many times about when I will receive my refund and if they have received the package, but all they say is that they do not recommend returning by refusal because it takes longer and that there's nothing they can do about it. It is now going on four months and I have contacted them three times and they have not been helpful at all. I want a refund or the product returned to me, but desire a refund.

  Business response

  02/12/2024

  Hi Genesis,

  Thank you so much for your feedback and review of HUM Nutrition. I sincerely apologize for any frustration.

  Looking into your account, It appears both orders have been refunded in full. On 02/08/24 a customer support agent assisted in refunding your 11/08/23 order.

  Additionally, on 12/30/23/ another customer support agent was able to void your 2nd subscription order. With voided orders, the charge will be reversed and dropped from your account like the order never happened.

  So as of today, 02/12/24, your November 2023 order has been refunded as of 02/08/24  and the 12/30/23 order was voided on the same day. For the recent refunded, you would have received a confirmation email that the order was refunded for confirmation.

  If you have any additional questions or concerns, please do not hesitate to reach out to HUM Nutrition for additional assistance. We'd be happy to help!

  Customer response

  02/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Genesis ******

• Initial Complaint

  01/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I ordered $88 worth of product which I never received. I want my money back.

  Business response

  01/12/2024

  Hi ********!

  Thank you so much for your review and for reaching out to HUM Nutrition.

  I am deeply sorry for any frustration regarding a missing delivery, this is not the experience we want you to have.

  Looking into your communication log, I see that you were able to locate the package as it had been delivered to your mail box and not to your door.

  Again, I do apologize for the worry of the potential missed shipment and we would love to assist you further if you have any further questions at ************ or at **********************************.

  Thank you for shopping with HUM, we appreciate your purchase and continued support of Hum Nutrition!

   

  Customer response

  01/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I wanted to reach out and let you know that this was resolved, but I was sick with Covid for nearly three weeks. 

  I am very happy with HUM's service. Please let them know that. They are a great company and I apologize for the mix up, not knowing the package was in my mailbox. 
  
  Sincerely,
  
  ********************************************************

• Initial Complaint

  12/19/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I reached out asking them to stop my order or to at least refund me as I did not sign up for a subscription and they charged me $45 with no notice. I asked if I could please return the item and they said yes but I have to pay for shipping to return the item that I didnt even approve or agree to!The customer service rep did nothing to help other than send a macro that clearly didnt even apply to my situation. This company clearly has a problem with this because there are numerous complaints about this. I made it very clear to ******* that these made me sick physically which is why I did not want them. This wasnt even acknowledged. Please refund the $45 and take my payment method off your company account.

  Business response

  12/19/2023

  Hi *****!

  Thank you for reaching out to HUM Nutrition and also providing this feedback.

  I sincerely apologize for this situation and that the supplements did not work for you. I'd be happy to assist you further!

  Just some insights, HUM Nutrition is a subscription-based company, orders are billed and shipped on a 30-day cycle. We do not have a one-time order option.

  Once an order ships, orders can be returned within 30-days of delivery. Currently, we do not provide return labels.

  To help you further, I will be reaching out with additional information to the email address connected to your account and reach out on 12/18/23.

  Again, I am very sorry for any frustration caused and please look out for our email shortly.

  We hope you have a wonderful rest of your week!!

• Initial Complaint

  12/12/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This company will not allow me to cancel my account without charging me. They said I needed to place three orders in order to not receive a charge for canceling, fine. I have placed four orders now and they are still charging me. You cant get out of the auto plan without being charged. I am disputing with my credit card company.

  Business response

  12/12/2023

  Hi *******,
  
  I wanted to thank you for being a valued customer and I deeply apologize for the inconvenience. I appreciate you providing this feedback.

  To reconfirm, I see that *** was able to assist you with canceling your account and refunding the savings chargeback on 12/10. I apologize for the frustration; I see you have been a long-term VIP Plan customer.
  
  I will pass along your shared feedback to our team to better enhance our customer's experience along with elevating this for tech review.

  As of 12/10, your account has been canceled and the saving chargeback was refunded. Please lookout for that refund to be finalized within 3 business days!
  
  If you ever have any additional questions or feedback, please do not hesitate to reach out to us at ********************************** or at ************. 
  
  I hope you have a wonderful rest of your week and please take care!

• Initial Complaint

  12/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 12/5 I placed an order for vitamins. I signed up for the 10 dollars off and the email subscription to get the additional discount. Upon checking out and placing the order I saw that it said I had a vip subscription. Nowhere did I agree to a subscription or look at there plans. If I had known there was a subscription associated with ordering I would not have done so. I immediately contacted customer support and was told that I would have to wait until my order was processed to cancel the subscription, and pay full price for the supplements. I then asked if I could just cancel the order since I felt it was misleading, they disconnected the chat and told me someone would reach out in 24 hours once the order is processed. I believe that they are trapping me into this vip subscription by waiting for the order to be processed and only giving me the options of paying then full price or keeping the subscription. I do not think this is good business practice and I am deeply disappointed.

  Business response

  12/07/2023

  Hey ****! 

  Thank you so much for reaching out and providing feedback regarding our subscription service.

  I am very sorry for any inconvenience this may have caused you and for any confusion pertaining to our subscription service.

  Looking into your past communication history, I see that **** was able to follow-up with you after your dropped Chat and provided some clarity on the checkout process.

  Additionally, she canceled your account and waived the savings chargeback associated with the *** Plan.

  To reiterate, at checkout, we have two subscription options available. When you placed your order, you selected the *** Plan, which has a 3-order minimum due to the additional discount provided. Subscribing to our products is a great way to ensure consistency and convenience in your wellness routine. 
  
  It usually takes about 6-8 weeks to start seeing results, and our subscription model ensures that you won't run out of your favorite supplements during that time. Plus, you'll continue to see results long after that initial 68 week period.
  
  We understand that you may prefer a one-time order option. At this time we do not offer one-time orders. However, customers can choose our Monthly plan if they don't want to commit a certain number of orders and cancel at any time.

  I appreciate you for taking the time to let us know how we are doing and value the feedback provided. I will pass along your shared feedback to our team to better enhance our customer's experience.

  If you have any additional questions or feedback, please do not hesitate to reach out at ************, at ********************************** or over chat on humnutrition.com.

• Initial Complaint

  11/30/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  This company is absolutely fraudulent. I ordered some supplements and they signed me up for a VIP Membership that I never consented to or wanted thats over $60 a month. And then I email their horrible customer service team wanting it cancelled and they say there is a a hidden fee (did not say the amount) to cancel this fraudulent membership. I have reported them as fraud to my bank and blocked future charges. They also put whatever you order on monthly auto ship and theres no way to cancel that either. Its a scam. 100%

  Business response

  11/30/2023

  Hey *****!

  Thank you so much for your review. We appreciate you for taking the time to provide this valuable feedback.

  Looking into your communication history, I see I was able to assist you in cancelling your account and provided a return label should you wish to return your original order.

  Rest assured, no additional billing or orders will be processed. As mentioned, I will pass along your shared feedback to our team to better enhance our customer's experience.

  Again, I apologize for any frustration regarding our subscription service.

  If you ever have any additional questions or feedback, please do not hesitate to reach out at ********************************** or by phone at ************.
  
  I hope you have a wonderful rest of your week and please take care!

• Initial Complaint

  11/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I cancelled the subscription in October, Im 100% sure and for what I see in the reviews, is common to not deactivate the people and charge them again, scam. Today I got a shipping notification, not an invoice, not even a notification of an order processing, just shipping and took money of my account. I call and they tell me I need t wait for the product to arrive and then send it back, the product hasnt leave your warehouse and you messed up, why do I hace to use my resources and allow you to keep my money? The person told me they cant contact the warehouse, according to your IG looks like you have a private warehouse, another lie. Then I waited more than an hour on the phone for a manager to come that never came on the phone. I need this solved today before it ships, but the supposed manager and this entire company doesnt care. I also saw other people complaining in the reviews about the inexistent managers, even more shady and scamming. I need my money back today, because this is my budget to pay my rent and you wont pay me back my overcharges. This company is a scam and I will continue letting everybody know about it. Interesting that the manager sent me a message with the customer service person that they would call tomorrow because they need to prepare for the call, you better dont be trying to change anything in the account or trying to get more money, anyway is part of the scam because by tomorrow they can say it has already shipped and now I have to wait. Stop treating people like we cannot see the deceiving tactics. Give me back my money and erase all my information from your system, I want nothing to do with this scam.

  Business response

  11/28/2023

  Hi ********,

  Thank you so much for your feedback and I am very sorry for the experience that you had. 

  Looking into your communication history with HUM Nutrition, I see we were able to resolve your issue by cancelling your account and providing an early refund.

  Just some context, the order in question from 11/24 was marked shipped at the time of your call with customer support. Once an order has been shipped, even if we could retrieve the package there is a delay in when we can issue a refund due to our system.

  Typically, that delay is 12 to 24 hours after the order has been processed. I see we were able to issue that early refund for you as a courtesy within that 12-hour period after order processing.

  I am very sorry that was not made clear to you during your call with customer support and additional support was not provided immediately by the manager. 

  To reconfirm, I see your account has been canceled and a refund provided. Your feedback and experience have been documented and feedback has been provided to our team.

  I hope you have a wonderful rest of your week and please take care. Feel free to reach out to us any time via email at ********************************** or phone at ************.

• Initial Complaint

  08/15/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered a hair supplement online with a promo code. The item never arrived and requested a refund (delivery stated Aug 3 and by August 8 no product). Sent request for help that stated to wait 78 hours. Response was they would charge me an additional $13 because I had a subscription that WAS NOT DISCLOSED AND I DID NOT AGREE TO and they directed me to website to cancel. CUSTOMERS CANNOT CANCEL. I have requested a fraud alert through bank and is under investigation. SCAM company!

  Business response

  08/15/2023

  Hi *****,

  Thank you so much for your review, we appreciate your feedback and would be happy to assist you further.

  Looking into your communication records, I see that we have already assisted you in canceling your account and we voided the savings chargeback that was billed to cancel your account. 

  Additionally, at the time of email on Aug. 8th, 2023, the order in question was still in transit and within the **** business delivery timeframe. Once an order is shipped, delays are not anticipated but can happen. 

  Based on the tracking number, your order was marked for address forward then returned to sender and was then sent back to HUM Nutrition.  Your order was delivered back to HUM Nutrition on August 15th, 2023. To assist you further, I have issued a full refund in the amount of $37.25. Please allow up to 3 business days for the refund to be processed and finalized with your bank.

  Please look out for your refund confirmation shortly. 

  To reiterate, your account has been closed and a refund provided for the order that was returned back to HUM Nutrition. 

  If you have any further questions or concerns, please contact us at ************ or by email at **********************************.

  I hope you have a lovely rest of your day and please take care!

  Customer response

  08/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  03/08/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I canceled my subscription through customer service. Then, a few months later, my account was charged and they sent the product to me. I contacted them and they say that the account is now canceled, but are making me pay for the return shipping and waiting until the product is received to refund my money.

  Business response

  03/28/2023

  Hello, 

  I am very sorry that you had a bad experience with our team. I was able to look deeper into your account and can provide more details on why your received an order in February. On August 24th 2022 you emailed our support team and canceled your account. On November 10th 2022 you reactivated your account and applied a discount code. You had another order that processed on December 10th 2022. On December 28th you changed your next ship date to February 25th. When you reached out to our support team they went ahead and canceled the active account and they also provided a return label that is pre paid for you to return your product to receive a refund. If you check your email you should find a  return label in your previous email chain with HUM Member support team. If you do not see it please let us know and we will re-send it.  I hope this helps. If you have any further questions please reach out to us at **********************************. 

• Initial Complaint

  03/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  Well, the products did not work for me at all. When I reached out to cancel my subscription they are telling me I cannot cancel it without paying $17 or placing two more orders. Not sure how a company can trap people into buying their products. I also wanted to return my order for a refund but they are not allowing me to do so for a refund. Only a store credit. Their products do NOT work, I don't want to get anymore of them. And I especially don't want to do business with a company that forces people to keep buying their products.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩