ComplaintsforHUDforeclosed.com

• Initial Complaint

  06/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The date was Tuesday June 4th they caused an overdraft in my checking account. I eunds never used these people and I've contacted both them and renttoown about refundeea and to stop. They are not stopping and I've had enough! It's ridiculous what I go through and how they got my information I don't know. I've changed cards to my accounts nervous.tes. they still bill me I'm a single mom and _50 feedsy.kidds for 3 days. Please stop them taking myomey .

  

  Business response

  06/14/2024

  In response to the complaint, our findings show that on 09/20/2023, the customer successfully enrolled in a 21-day $1.00 trial membership to Hudforeclosed.com.  The customer did not contact us during the trial period to cancel the membership, as per the membership agreement that the customer acknowledged.  At the end of the trial, we charged the credit card on file for the monthly membership.  These details, including trial length, trial price, the monthly membership fee, and cancellation process, are clearly stated on the signup page, our Terms and Conditions page, and the Welcome Email sent out immediately upon sign-up.  

  
  In order for us to bill the credit card, the customer’s card issuer approved the billing zip code and address/AVS entered by the customer.  We also require customers to enter a credit card CVV number to finalize the transaction. Note: the telephone number and email address listed on the BBB complaint match the information submitted by the customer when she registered the account. We have no way of knowing the personal or financial information of the customer. 

  
  In the complaint, the customer stated that she contacted us, but we have no record of any calls from this phone number.  We offer customers multiple options to cancel their membership by contacting our customer service center during business hours, emailing us anytime to cancel their service, or by using our online “Contact Us” page to cancel.  Our customer service center contact number,  email address, and link to the Contact Us page can be found on our website.  In addition, our contact number is located next to the transaction on her monthly credit card statement. We record all calls for quality assurance purposes and document all contacts and provide customers with a cancellation number and send an email confirming the cancellation immediately.  

  
  On 06/10/2024 the customer filed a dispute with her bank and the 06/04/2024 charge was refunded and the account immediately canceled.

  
  No further action is required.  Please contact us if you have additional questions.

• Initial Complaint

  05/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Hudforeclosed.com April 20 signed up for 7 day free trial of website. April 23 called to cancel within 7 day free trial period. Noticed I had been charged $19.84 on May banking statement. They told me it was nonrefundable. I had to talk to them for twenty and go through two customer service reps to demand that they refund me, they wanted to send me a refund request form and said it would take four weeks for their "Legal and Accounting Department" to determine whether I was eligible for a refund. They are a fake, phony, fraudulant, Asian company that exists to steal money from Americans.

  

  Business response

  05/24/2024

  Our findings show that on 04/20/2024, the customer successfully enrolled in a 7-Day $1.00 trial membership to Hudforeclosed.com as indicated in the complaint.  On 04/23/2024, the customer called our customer contact center to cancel her account, but the representative she spoke with failed to cancel her account, which resulted in the customer being charged the monthly membership fee. We apologize for any inconvenience to the customer. 

  
  On 05/16/2024, we canceled the customer’s account and refunded the one charge of $19.94. We have provided the representative with the appropriate feedback and coaching.  We again sincerely apologize for our oversight.

  
  Please let us know if you require anything else or need further information.

   

• Initial Complaint

  12/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Tonight marks the 4th attempt to cancel and stop billing. Don't know the reps name and frankly don't care..however, was argued that the cancelation number provided in previous cancelation attempt was through HUDhomesUSA who they don't work with (but funny enough when you enter the world wide web and type HUDFORCLOSED.COM it takes you the previous mentioned page...weird. Also amusing how we only signed up and agreed to 1 [one] free trial, which was canceled well before the trial was up and now they're staying course with their fraudulent charging. After this last (and my final attempt) to have them removed and cease charging me for a service I don't and learned very soon after starting (foreclosed...more like already sold and just not removed) I will be setting forth a motion to have a mass lawsuit brought against these scam artists. That's all.

  

  Business response

  12/10/2023

  We contacted the customer. We explained to the customer that these are not the same company.  Based on the confusion, we adjusted the customer's account.  The customer was satisfied with our response and stated that he would remove the complaint.  Please let us know if you need further information.

  Customer response

  12/11/2023

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 20964771, and find that this resolution is satisfactory to me.

  My complaint has been resolved smoothly and efficiently. Happy with the outcome and understanding. 
  
  Regards,
  
  Z****** ********
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  11/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I called to cancel the membership and requested a refund for a service that I was not using. My card had been billed the day prior. The customer service rep I spoke with (S****) completely ignored my requests and continued to talk over me. When requesting to speak with a manager she told me that the manager would tell me the same thing and continued with her script. I do not recommend this website to anyone, the homes listed are not for sale as they have been purchased and not removed from the website. This is a complete scam, if looking for homes for sale by foreclosure, one should utilize homepath.com by Fannie Mae.

  

  Business response

  11/10/2023

  In response to the complaint, our findings show that on 10/14/2023, the customer successfully enrolled in a 21-day $1.00 trial membership.  The customer did not contact us during the trial period to cancel the membership.  As per the membership agreement that the customer acknowledged, we charged the credit card on file for the monthly membership.  These details, including trial length, trial price, the monthly membership fee, and cancellation process, are clearly stated on our signup page, terms and conditions page, and welcome email.
  
  On 11/5/2023, the customer called our customer service center to cancel the account.  The customer also requested a refund.  The customer acknowledged that she subscribed to the service but did not use it.  Our representative explained that the customer must submit a refund application since the charge was valid.  The customer asked to speak to the supervisor.  The supervisor reiterated the policy.  The customer agreed to complete the refund application.  The refund application was received on 11/5/2023 and forwarded to our Legal and Accounting team for review.  The application was approved on 11/9/2023, and the refund was processed on 11/10/2023.
  
  Since the account has been refunded, we consider the matter resolved.  Please let us know if you require additional information.

• Initial Complaint

  11/02/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On Oct 02, 2023 while still living at ***** ******** Ln, Zephyrhills, FL 33542, I signed up for a $1.00 21 day use of Hud Forclosed Homes onlne. I canceled on Oct 21, 2023. Since then I have had 2 charges for $49+ on Oct. 21, 2023 & Oct. 23, 2023 on my credit card that I used for the $1.00 transaction. I keep getting different names for these companies for the same offers. They are listing services aviliable from the government website Hud.org. Like previous commements from like users them truy to compounding fees & charges. I feel that this is illegal use nof the internet & violation of credit & financial practices.

  

  Business response

  11/09/2023

  The customer subscribed to a $1 30-day trial to Hudforeclosed.com on 10/2/2023. As per the terms and conditions that the customer acknowledged, he was charged a monthly subscription fee of $49.60. The customer contacted us on 11/2/2023 to cancel the account. The customer did not request a refund at that time. On the same day, he called inquiring about a refund for another company not associated with Hudforeclosed.com. The customer was advised that he needed to contact that company directly.

  
  As a one-time courtesy, we have refunded the monthly subscription fee for his Hudforeclosed.com account. The refund was processed on 11/5/2023. We believe that this should settle the matter. 

   

• Initial Complaint

  10/27/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Subscribed to their service for a 21 day trial for $1.00 knowing I could cancel with in 21 days and subscription would be cancelled. It was charged on my AMEX CC. I paid the $1.00. I notified them via email on their web site within 5 days of the 21 day period. I have since been charged the additional $49.60 on my CC. I contacted AMEX to dispute the charge and the vendor responded back to them that I had NOT contacted them, which seems to be a common theme with other claimants with this company. AMEX has since rebilled my CC for the $49.60. I intend to contact them again investigate further the number of claims filed against Hudforclosed.com. Another issue was the property I was interested in, according to a local realtor, had been sold some 8 months earlier yet the property was still listed.

  

  Business response

  10/28/2023

  Thank you for the opportunity to address the customer's concern.  We are not able to find an email from the customer canceling the account.  We process all cancellations upon receipt and send a cancellation email confirming that the account has been canceled.  As a one-time courtesy, we have provided the customer with a refund of the monthly subscription fee.
  
  In regards to the sold property still listed on our website, we want to assure the customer that the accuracy of our website is a top priority for us.  We provide our subscribers with access to thousands of listings.  Our standardized database makes it easy for customers to search for properties of interest nationwide.  The information presented on our website is sourced through agreements with real estate data providers.  These professionals work very hard to provide us with accurate and up-to-date information.  Although we strive for perfection, there are occasional inaccuracies due to the status of the listing changing (i.e.)  sale or withdrawal of the property, delays in updating public records by banks and owners, or clerical errors.  We do apologize for the inconvenience.
  
  Please let us know if we can be of further assistance.

• Initial Complaint

  09/22/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  HUDFORCLOSURE charged me $1.50 for their service. I canceled the service and they are charging me $49.60 every month on top of $2.00 and $1.50 respectively every month totaling $159.30. I sent various emails to this company asking them to credit my account and cancel the service and they keep charging me every month. There are lots of complaints about this company doing the same thing to other people. I live on my social security and this is a huge problem for me, preventing me to pay for all my needs. I highly appreciate your assistance regarding this matter and prevent this company to do the same to other people. Thanking you in advance I remain, Sincerely,

  

  Business response

  10/02/2023

  We responded to this complaint previously. We are not sure why the response did not record. We have no record of any cancellation from the customer.  The only contact with the customer was on 7/30/2023.  The customer contacted us regarding login information.  As a one-time courtesy, we granted the customer a one-time refund of $49.60 for the membership fee and $1.50 for the additional listings.  The credit was applied on 9/22/2023. 

  Please let us know if you required any additional information.

• Initial Complaint

  08/30/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I paid for a subscription from this site. This site promised me up to date listing. When I found houses my realtor said these are not available and they've had a problem with this company before. My realtor said that it's a scam site. I tried to cancel on the site. The site said I was canceled. Today I was charged the full price. I called to cancel again. The gentleman after 10 minutes of getting me to stay finally said it was canceled. During our conversation he guaranteed that the site was update 2 times weekly. I informed him of what my realtor had told me. He still tried to keep me signed up by offering discounts after discounts. This company over Drew my bank account.

  

  Business response

  09/04/2023

  Our findings show the customer successfully enrolled in a 21-day $1.00 trial membership on 8/3/2023.  The customer did not contact us during the trial period to cancel the membership or after the membership commenced.  As per the membership agreement that the customer acknowledged, we charged the credit card on file for the monthly membership on 8/24/2023.  All of these details, including trial length, trial price, the monthly membership fee, and cancellation process, are clearly stated on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon sign up.  
  
  Customers may contact our customer service center during business hours or email us anytime to cancel their service.  Our customer service center contact number and email are on our website.  In addition, our contact number is next to the transaction on the bank statement.  When a customer cancels an account, we email a cancellation number immediately.
  
  On 8/30/2023, the customer contacted us to cancel the account. Our representative did inform the customer that we update our listings twice weekly.   Our representative did offer the customer a discount to keep the membership.  The customer declined, and the account was canceled.   A cancellation email was sent immediately.
  
  Although the membership fee is valid, we have provided the customer with a one-time courtesy credit. Please let us know if we can be of further assistance

  Customer response

  09/05/2023

  
  
  I have reviewed the response made by the business in reference to complaint ID 20544764, and find that this resolution is satisfactory to me.
  
  Regards,
  
  B***** ****
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  08/16/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  www.HUDforclosed.com a website, which charges for a detailed list of current foreclose homes and properties. It's only a dollar the first month but after that it's $49.00 a month. Anyways, I know this site is a fraud and sceem for the fact it had my home on the listing. And we paid cash for this home when it was built and never mortgaged it! Never used it as collateral or any loan! Ever. This site had pic of home, detailed info of home. It indicated the home was pre forcloser and at default at the bank. So I can only assume the site is fraudulent

  

  Business response

  08/29/2023

   

  After receiving a complaint from Tammy Davidson we conducted a thorough review.

  The customer signed up on 8/11/23 and informed us on 8/14/23 that a property listing was inaccurate. We responded promptly by removing the listing from our website on 8/15/23.

  
  The accuracy of our website is a top priority. We source data through multiple real estate data providers to give our customers access to over one million property listings nationwide. Though our providers work very hard to provide us with accurate and up-to-date information, unfortunately, there are occasional inaccuracies.

  
  Our business depends on providing our paying members with the best information available, which is why we remove properties at an owner's request without requiring the property owner to present any documentation. We aim to process all listing removal requests within 24 hours of receipt.
  We promptly handled the customer's request to remove her property from our listings. Additionally, we canceled her account and refunded the $1 trial fee as a courtesy.

  
  We look forward to successfully resolving this complaint for our customer. 

  
  Best Regards,
  Hudforeclosed Support
  
  

   

  
  

• Initial Complaint

  07/17/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I signed up for a free trial on HUDforeclosed.com using my business bank account back in January 18, 2023. I called to cancel the trial within the trial period in good faith that they would cancel my account. I have not looked at this business account in months just to realize they have been charging my $49.60 and an addition $1.00 every month since January 22, 2023. My business account is short $300 because they did not cancel the account as promised. The first time I called them, they aggressively fought back against cancelling the account and it wasn't until I threatened to report them that they agreed to cancel the account and then hung up on me. It never happened. I need this account refunded and my payment information removed. My billing address on the account isn't even accurate. They are blindly charging the card without verification that I am the cardholder.

  

  Business response

  07/18/2023

  The customer acknowledges that he registered for our services.  He provided the necessary information to establish the account and make monthly payments.  We have searched our telephone logs and cannot find any calls from the telephone number provided in January.  In addition, the customer provided no cancellation number.  Customers are provided a cancellation number during the call and by email.  Lastly, the charges and our name and contact number have appeared on his credit card statement since the account was established. 
  
  The customer contacted us on 7/17/2023 requesting cancellation and a refund.  The account was promptly canceled.  We also processed a one-time courtesy of charges incurred since January 2023.  Since the customer's account has been closed and refunded, we consider this complaint resolved.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩