ComplaintsforHUDforeclosed.com

• Initial Complaint

  04/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I was charge twice after cancelling this so-called order, The man I was talking to said he would see my $49.60, was refunded. It was not only not refunded but 2 weeks later they charged another $3.95.

  

  Business response

  04/09/2023

  In response to the complaint, our findings show that on 12/27/2022, the customer successfully enrolled in a 21-day $1.00 trial membership.  The customer did not contact us during the trial period to cancel the membership.  As per the membership agreement that the customer acknowledged, we charged the credit card on file for the monthly membership.  All of these details, including trial length, trial price, the monthly membership fee, and cancellation process, are clearly stated on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon sign up.

  
  Customers may contact our customer service center during business hours or email us anytime to cancel their service.  Our customer service center contact number and email can be found on our website.  In addition, our contact number is located next to the transaction on the monthly credit card statement.  We record all calls for quality assurance purposes and document all contacts.  

  
  The customer contacted us on 2/17/2023.  During the call, he requested the discontinuation of the membership.  Additionally, he asked for a refund for February's membership fee.  There was no mention of any other charges or refunds.  Our representative issued the credit as per his request.  Unfortunately, the customer disconnected the call before our representative was able to summarize the call.  A refund email was sent to the customer.  In the complaint, the customer also stated that he was billed $3.95 after canceling the service.  The $3.95 add-on was billed on 1/27/2023 in accordance with the terms that he acknowledged.  The account was canceled on 2/17/2023. 

  
  On 4/3/2023, as a one-time courtesy, we refunded the initial subscription and add-on fees.   We attempted to contact the customer, but his voicemail inbox was full.
  Please let us know if you require any additional information.
  

  
  

  Customer response

  04/10/2023

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 19886029, and find that this resolution is satisfactory to me.
  
  Regards,
  
  M*** ********
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  01/17/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I called canceled subscription and was charged again after doing so

  

  Business response

  01/20/2023

  In response to the complaint, our findings show that on 11/21/22, the customer successfully enrolled in a 21-day $1.00 trial membership. The customer did not contact us during the trial period to cancel the membership. As per the membership agreement that the customer acknowledged, we charged the credit card on file for the monthly membership. All of these details, including trial length, trial price, the monthly membership fee, and cancellation process, are clearly stated on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon sign up.  
  
  On 1/17/2023, after the membership commenced, the customer contacted us via email, stating that she had canceled and requesting a refund. We have no record of her contacting us. We track and record every call for quality assurance purposes. We also provide customers with a cancellation number during calls verbally and via email. Since we have no record of the call or cancellation number, the representative sent her a refund application to complete for refund consideration. The customer never returned the refund application.
  
  Although the charge was valid, we have provided the customer with a one-time courtesy credit. Please let us know if we can be of further assistance.

• Initial Complaint

  12/05/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company keeps taking money even though I canceled my subscription.

  

  Business response

  12/12/2022

  We are unable to locate the customer's account with the information provided. Please have the customer check the bank statement and verify that the product is HudForeclosed.com. There are competitors with similar names. If correct, please provide us with the right email address or telephone number for the account.

• Initial Complaint

  10/31/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  10/28/22 paid 1.00 for foreclosed houses in the Meadville Pa area they took 2.00 need a 1.00 refund.

  

  Business response

  11/03/2022

  On 10/28/2022, the customer enrolled in a $1 21-day trial offer and purchased additional listings and the Foreclosures eBook for $1.  The customer acknoweldged and agreed to all terms and conditions.  The customer contacted us on 10/31/2022 requesting cancellation of account and refund of the $1 for eBook.  The account was canceled and the $1 was refunded immediately.  A cancellation email and refund email was sent to email address on file.

  Since the issue was resolved prior to receiving the BBB complaint, we will consider the matter closed.

• Initial Complaint

  10/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I was told I had a thirty day trial for 1.00. Aug 24th I cancelled the service within days and didn't use it after. Then I received a charge for 49.60 on September 14. Now I can't contact them to cancel, they say, unless I call a number. It was not the case when I signed up and when I cancelled them the first time. This company is a scam!

  

  Business response

  10/10/2022

  In response to the complaint, our findings show that on 08/24/22, the customer successfully enrolled in a 21-day $1.00 trial membership.  The customer did not contact us during the trial period to cancel the membership or after the membership commenced.  As per the membership agreement that the customer acknowledged, we charged the credit card on file for the monthly membership.  All of these details, including trial length, trial price, the monthly membership fee, and cancellation process, are clearly stated on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon sign up.  

  
  The customer states that she contacted us to cancel.  She also states that we asked her to call a number to cancel. Our records indicate that the customer called us on 10/6/2022 and requested cancellation and a refund.  The customer was transferred to a supervisor who processed the cancellation and refund. Note: we do not ask customers to call another number for cancellations or refunds. We also send an email with a cancellation number immediately after we close an account. The customer did provide a cancellation email.

  
  Since the account was canceled and refunded, we consider this complaint closed. Please let us know if you need additional information.
  

  
  

  Customer response

  10/11/2022

  
  
  I have reviewed the response made by the business in reference to complaint ID 18175047, and find that this resolution is satisfactory to me. Customer service very politely refunded my money after I had already filed the complaint, so I am satisfied. 
  
  Regards,
  
  J***** ***
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  07/27/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Hud foreclosed is charging me 49.99 a month for a service I did not sign up for sofar they have taken 300.00 out of my bank account I have tried to get. Ahold of them multiple times but continue to be hung up on. I have never been looking for a house to buy so I don't know why they are taking my money or why they keep hanging. Up on me. I just want my money back

  

  Business response

  08/01/2022

  In response to the complaint, our findings show that on 05/03/20221, the customer successfully enrolled in a 21-day $1.00 trial membership.  The customer did not contact us during the trial period to cancel the membership or after the membership commenced.  As per the membership agreement that the customer acknowledged, we charged the credit card on file for the monthly membership.  All of these details, including trial length, trial price, the monthly membership fee, and cancellation process, are clearly stated on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon sign up.  
  In order to create an account, each member must enter his/her first and last name, phone number, email address, credit card number, the three-digit security CVV number on the back of the card, and their billing zip code.  The CVV number and billing zip code provided during the registration were an exact match with what is on file with the cardholder’s issuing bank.  The email address and telephone number used to register the account also match the information provided in the BBB.  We have no access to the customer’s personal or financial information.
  

  Customers may contact our customer service center during business hours or email us anytime to cancel their service.  Our customer service center contact number and email can be found on our website.  In addition, our contact number is located next to the transaction on her monthly credit card statement.  Again, the customer did not contact us during the trial period.  We record all calls for quality assurance purposes and document all contacts.  The customer also stated that she was disconnected during her attempt to reach us.  We experienced a system outage from 7/20/2022-7/24/2022, where customers were directed to voicemail for service requests and questions regarding accounts.  If the customer did not select an option for voicemail, the system would disconnect.  We apologize if she had difficulty contacting us during this time period.

  After receiving the complaint, we contacted the customer and explained how the account was registered.  Although the charges are valid, we provided the customer with a one-time courtesy refund.  The customer was satisfied and stated that she would remove the complaint
  

  
  

• Initial Complaint

  05/16/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  this company tricked me into a 50 dollar bill which made me even poorer than I was to start out, which was pretty gosh darn poor. Like, the poorest anyone can possibly be. I emailed them demanding a refund and they have no sense of empathy or sympathy. I believe them to be a corrupt organization that goes around tricking poor people out of money because of their desperation to find housing.

  

  Business response

  05/23/2022

  On 3/10/2022, the customer visited our website and enrolled in a 30-day $1.00 trial membership. As per the terms and conditions that the customer acknowledged, we billed the monthly membership fee of $49.90 after the trial expired. There is no record of the customer canceling the account before the expiration. 
  On 5/15/2022, the customer sent an email requesting account cancellation and refund. The account was canceled. The customer was sent the following email:

  
  Hello <Name>,
  Thank you for your inquiry. You successfully registered for a $1.00 trial membership and a recurring monthly billing amount of $49.60 until canceled.
  The membership has a monthly recurring fee for continued access to the service, whether it is used or not. Every customer must agree to the Terms of Use in order to register for the trial. All membership terms and pricing are clearly visible throughout the registration process and confirmed in a Welcome Email.
  HudForeclosed.com values its customers and strives for fairness. To be eligible for a refund, please send a refund request to our Legal and Accounting Department by following the instructions to print, complete, and mail in the application found here: http://www.HudForeclosed.com/refund.html. Please return your completed request form as soon as possible to expedite the review of your account for possible refunds.

  
  The customer did not fax the refund to our Legal and Accounting Department as per the instructions. On 5/15/2022, we received the BBB complaint and processed a one-time courtesy of $49.60. The complaint should be removed since the customer acknowledges that he subscribed and used the service.

• Initial Complaint

  05/03/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have never even heard of this place. I called the customer service number and told them that my husband's card was used fraudently for this transaction.. the lady even verified that there was another email and phone number connected to the account . She said that she was issuing a refund .. I asked for a confirmation number and she told me it would be emailed.. I asked her again to just give me the number in case the email didn't go through again she refused ... well of course the email or the refund never came thru... I have since canceled the card so I don't know where she would have rerouted the refund even too .. I have tried to call back several times and now it seems that there's no record of the transaction at all... but I have the transaction on my debit card transaction list where they charged me$49.60... I would like my money back

  

  Business response

  05/11/2022

  On 4/6/2022, the customer visited our website and enrolled in a 21-day $1.00 trial membership. As per the terms and conditions, that the customer acknowledged, we billed the monthly membership fee of $49.60 after the trial expired. The customer contacted us on 4/30/2022 to cancel the account. Our representative explained our terms and conditions and offered the service at a reduced rate.  The customer declined the offer and the account was canceled.  The representative also refunded the membership fee as per the customer’s request.  Note: there is no confirmation number for voided transactions.  The cancellation email is sent immediately with the cancellation number.  
  The customer states in the complaint that the account was established fraudulently. In order to register for the trial, the customer entered a valid email address, residential address, and telephone number. In addition, she provided a credit card number and CVV for billing purposes. The customer’s card issuer approved the billing zip code and address/AVS entered by the customer. After registration, she was immediately sent a welcome email reiterating terms and conditions and cancellation instructions. We have no access to the customer’s personal information.

  
  Although we are confident that the account was enrolled legitimately by the customer, we provided a refund for the monthly membership fee. We are unclear what the customer is seeking for resolution.  We attempted to call the customer. No one answered and voicemail is not setup. 
  We consider the matter closed at this time. Please feel free to contact us with any questions.
  Regards,

  Customer response

  05/12/2022

  
  
  I am rejecting this response because:

  That's not how the call went and I never received any email with the nothing ... the email and phone number that was used was none attached to Me or my card. And my card was used fraudulently. I am still waiting on the refund of my money and any Email with verification. That that is indeed what was agreed upon. I have yet to receive either
  
  Regards,
  
  J****** ******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  
  

  

  Business response

  05/16/2022

  The processor is also showing that this refund was processed on 5/3/22 with the order fully refunded. The customer will need to work with their issuing bank if she has not received credit.  We did talk with customer and explained that charge has been credited. 

• Initial Complaint

  04/25/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been receiving a $49.60 per month statement of withdrawal from HUDforclosed.com. (Order number: 3003822787.) I thought this was an electronic bill for medical services until today when I called the # on my bank statement. I do not recall wanting this service and the welcome letter on 4/30/21 likely went to my spam. I eventually delete my spam email. This is a scam to get my money and I certainly wouldn't agree to pay for a service that I can do myself without a ridiculous monthly fee. I would like a total refund of $595.20. A reputable company will send a couple reminders or texts prior as a courtesy reminder. Had I spoken to someone on the first transaction where $1 was charged, I would have understood the terms. I never read this email that I found only after speaking to your representative today. BBB, please help stop this kind of business to protect consumers from non-transparent and hazy marketing transactions. From, R. ** *****

  

  Business response

  04/30/2022

  On 4/19/2021, the customer visited our website and enrolled in a 21-day $1.00 trial membership. As per the terms and conditions, that the customer acknowledged, we billed the monthly membership fee of $49.60 after the trial expired. The customer contacted us on 4/25/2022 to cancel the account. Our representative explained our terms and conditions and offered the service at a reduced rate.  The customer declined the offer and the account was canceled.  

  
  The customer states in the complaint that she did not recall subscribing to our service. In order to register for the trial, the customer entered a valid email address, residential address, and telephone number. In addition, she provided a credit card number for billing purposes. The customer’s card issuer approved the billing zip code and address/AVS entered by the customer. After registration, she was immediately sent a welcome email reiterating terms and conditions and cancellation instructions. Lastly, our name and contact information appeared on her monthly credit card statement next to each translation.
  On 4/26/2022, we contacted the customer. The customer explained that she had some extenuating circumstances.  Based on our conversation, we agreed to refund six subscription fees to the customer.  The customer was satisfied and stated that she would remove the complaint.

  
  We consider the matter closed at this time. Please feel free to contact us with any questions.
  

  
  

• Initial Complaint

  03/28/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Have been trying to get refund for the last four months. They said they have refunded it but it still does not show on my bank account. They then said they were sending a check and it still didn’t arrive. I reported them to the LA county consumer affairs and still have not gotten any results.I just want them to refund my $49.60 and I’ll quit bugging them.

  

  Business response

  04/05/2022

  The check has been resent to customer. Expect receipt within 7-10 days. If she doesn't receive, have her contact us.

  Customer response

  04/05/2022

  
  
  Complaint: 16950162
  
  I am rejecting this response because: They have not provided address where check will be sent.
  
  Regards,
  
  M*** ****
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  

  Business response

  04/08/2022

  As per our BBB guidelines, we do not put personal information such as name, address, contact number in our responses.  The check was sent the address the customer used when she registered and subscribed to our services.  Our record matches the address that the customer used to create the BBB complaint.   The check was mailed on 4/4/22. Customer should expect receipt within 7-10 days. We contacted customer and left a voicemail on 4/6/22.

  Customer response

  04/08/2022

  
  
  Complaint: 16950162
  
  I am rejecting this response because: they have said this before and I still did not receive the refund. I will not accept their response until I receive the check.
  
  Regards,
  
  M*** ****
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩