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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/18/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
My subscription for HUD Foreclosures, com renewed automatically last December, but I don't remember signing up for it.
Business response
02/21/2022
On 6/24/2018, the customer visited our website and enrolled in a 21-day $1.00 trial membership. As per the terms and conditions, that the customer acknowledged, we began billing the monthly membership fee of $49.60 on 7/15/2018 after the trial expired.
After completing the registration for the trial using the same email address that is on the BBB complaint, the customer was sent a Welcome letter immediately. Our contact information is not only displayed in the Welcome Letter but also on our Contact page, can be easily found on Google, and appears on customer credit card statements alongside the monthly fee. In order for us to bill the credit card, the customer’s card issuer approved the billing zip code and address/AVS entered by the customer. We also require customers to enter the credit card CVV number to finalize the transaction.Customers may cancel by contacting our Customer Service department during business hours or by emailing cancellation requests at any time. We do not have any record of the customer attempting to cancel the service. After receiving the complaint, we contacted the customer to explain our enrollment process and discuss a resolution.
Although the charges are valid, we agreed to credit the customer for 2 months of service - $99.20. The customer was satisfied with the offer and agreed to remove the complaint.
If you require additional information for the resolution of this complaint, please feel free to contact us.Initial Complaint
02/15/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was charged $49.60, from a company I've never heard of, and want my money back.Business response
02/17/2022
On 12/20/2021, the customer visited our website and enrolled in a 21-day $1.00 trial membership. As per the terms and conditions, that the customer acknowledged, we billed the monthly membership fee of $49.60 on 1/10/2022 after the trial expired.
After completing the registration for the trial using the same email address that is on the BBB complaint, the customer was sent a Welcome letter immediately. Our contact information is not only displayed in the Welcome Letter but also on our Contact page, can be easily found on Google, and appears on customer credit card statements alongside the monthly fee. In order for us to bill the credit card, the customer’s card issuer approved the billing zip code and address/AVS entered by the customer. We also require customers to enter the credit card CVV number to finalize the transaction.
Customers may cancel by contacting our Customer Service department during business hours or by emailing cancellation requests at any time. We do not have any record of the customer attempting to cancel the service. After receiving the complaint, we contacted the customer to explain to her our enrollment process and discuss a resolution. We left several messages, but she did not return our calls.Although we have no reason to question the validity of the account, we have refunded the customer for one month of service - $49.60. We believe that this one-time courtesy should resolve the complaint.
If you require additional information for the resolution of this complaint, please feel free to contact us.
Regards,Initial Complaint
11/22/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am getting charged for a service I don't use and have not been able to cancel said service on my end and would like for future payment to no longer happenBusiness response
11/27/2021
The customer is not registered at HUDforeclosed.com. There are several companies that offer similar services. Please inform customer to check his bank statement to identify the correct provider or provide us with an account number if the account is registered under a different name.Initial Complaint
08/24/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I am being charged almost $50 per month. When I went to the National Forclosure Homes site they said that they do not have my information that I have been scammed. I just need the charges to stop.Business response
08/30/2021
On 9/11/2020, the customer visited our website and enrolled in a 30-day $1.00 trial membership. As per the terms and conditions, that the customer acknowledged, we billed the monthly membership fee of $49.60 on 10/11/2020 after the trial expired.
After completing the registration for the trial using the same email address that is on the BBB complaint, the customer was sent a Welcome letter immediately. Our contact information is not only displayed in the Welcome Letter but also on our Contact page, can be easily found on Google, and appears on customer credit card statements alongside the monthly fee. In order for us to bill the credit card, the customer’s card issuer approved the billing zip code and address/AVS entered by the customer. We also require customers to enter the credit card CVV number to finalize the transaction.
Customers may cancel by contacting our Customer Service department during business hours or by emailing cancellation requests at any time. We do not have any record of the customer attempting to cancel the service. After receiving the complaint, we contacted the customer to explain to her our enrollment process and discuss resolution. We left several messages, but she did not return our calls.
Although we have no reason to question the validity of the account, we have refunded the customer for three months of service - $148.80. We believe that this one-time courtesy should resolve the complaint. If you require additional information for the resolution of this complaint, please feel free to contact us.
Thank you,Customer response
09/02/2021
I have reviewed the response made by the business in reference to complaint ID 15793940, and find that this resolution is satisfactory to me.
Regards,
A***** ********
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Get a QuoteCustomer Complaints Summary
50 total complaints in the last 3 years.
13 complaints closed in the last 12 months.