Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hud foreclosed is charging me 49.99 a month for a service I did not sign up for sofar they have taken 300.00 out of my bank account I have tried to get. Ahold of them multiple times but continue to be hung up on. I have never been looking for a house to buy so I don't know why they are taking my money or why they keep hanging. Up on me. I just want my money back

  

  Business Response

  Date: 08/01/2022

  In response to the complaint, our findings show that on 05/03/20221, the customer successfully enrolled in a 21-day $1.00 trial membership.  The customer did not contact us during the trial period to cancel the membership or after the membership commenced.  As per the membership agreement that the customer acknowledged, we charged the credit card on file for the monthly membership.  All of these details, including trial length, trial price, the monthly membership fee, and cancellation process, are clearly stated on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon sign up.  
  In order to create an account, each member must enter his/her first and last name, phone number, email address, credit card number, the three-digit security CVV number on the back of the card, and their billing zip code.  The CVV number and billing zip code provided during the registration were an exact match with what is on file with the cardholder’s issuing bank.  The email address and telephone number used to register the account also match the information provided in the BBB.  We have no access to the customer’s personal or financial information.
  

  Customers may contact our customer service center during business hours or email us anytime to cancel their service.  Our customer service center contact number and email can be found on our website.  In addition, our contact number is located next to the transaction on her monthly credit card statement.  Again, the customer did not contact us during the trial period.  We record all calls for quality assurance purposes and document all contacts.  The customer also stated that she was disconnected during her attempt to reach us.  We experienced a system outage from 7/20/2022-7/24/2022, where customers were directed to voicemail for service requests and questions regarding accounts.  If the customer did not select an option for voicemail, the system would disconnect.  We apologize if she had difficulty contacting us during this time period.

  After receiving the complaint, we contacted the customer and explained how the account was registered.  Although the charges are valid, we provided the customer with a one-time courtesy refund.  The customer was satisfied and stated that she would remove the complaint
  

  
  

• Initial Complaint

  Date:05/16/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this company tricked me into a 50 dollar bill which made me even poorer than I was to start out, which was pretty gosh darn poor. Like, the poorest anyone can possibly be. I emailed them demanding a refund and they have no sense of empathy or sympathy. I believe them to be a corrupt organization that goes around tricking poor people out of money because of their desperation to find housing.

  

  Business Response

  Date: 05/23/2022

  On 3/10/2022, the customer visited our website and enrolled in a 30-day $1.00 trial membership. As per the terms and conditions that the customer acknowledged, we billed the monthly membership fee of $49.90 after the trial expired. There is no record of the customer canceling the account before the expiration. 
  On 5/15/2022, the customer sent an email requesting account cancellation and refund. The account was canceled. The customer was sent the following email:

  
  Hello <Name>,
  Thank you for your inquiry. You successfully registered for a $1.00 trial membership and a recurring monthly billing amount of $49.60 until canceled.
  The membership has a monthly recurring fee for continued access to the service, whether it is used or not. Every customer must agree to the Terms of Use in order to register for the trial. All membership terms and pricing are clearly visible throughout the registration process and confirmed in a Welcome Email.
  HudForeclosed.com values its customers and strives for fairness. To be eligible for a refund, please send a refund request to our Legal and Accounting Department by following the instructions to print, complete, and mail in the application found here: http://www.HudForeclosed.com/refund.html. Please return your completed request form as soon as possible to expedite the review of your account for possible refunds.

  
  The customer did not fax the refund to our Legal and Accounting Department as per the instructions. On 5/15/2022, we received the BBB complaint and processed a one-time courtesy of $49.60. The complaint should be removed since the customer acknowledges that he subscribed and used the service.

• Initial Complaint

  Date:05/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never even heard of this place. I called the customer service number and told them that my husband's card was used fraudently for this transaction.. the lady even verified that there was another email and phone number connected to the account . She said that she was issuing a refund .. I asked for a confirmation number and she told me it would be emailed.. I asked her again to just give me the number in case the email didn't go through again she refused ... well of course the email or the refund never came thru... I have since canceled the card so I don't know where she would have rerouted the refund even too .. I have tried to call back several times and now it seems that there's no record of the transaction at all... but I have the transaction on my debit card transaction list where they charged me$49.60... I would like my money back

  

  Business Response

  Date: 05/11/2022

  On 4/6/2022, the customer visited our website and enrolled in a 21-day $1.00 trial membership. As per the terms and conditions, that the customer acknowledged, we billed the monthly membership fee of $49.60 after the trial expired. The customer contacted us on 4/30/2022 to cancel the account. Our representative explained our terms and conditions and offered the service at a reduced rate.  The customer declined the offer and the account was canceled.  The representative also refunded the membership fee as per the customer’s request.  Note: there is no confirmation number for voided transactions.  The cancellation email is sent immediately with the cancellation number.  
  The customer states in the complaint that the account was established fraudulently. In order to register for the trial, the customer entered a valid email address, residential address, and telephone number. In addition, she provided a credit card number and CVV for billing purposes. The customer’s card issuer approved the billing zip code and address/AVS entered by the customer. After registration, she was immediately sent a welcome email reiterating terms and conditions and cancellation instructions. We have no access to the customer’s personal information.

  
  Although we are confident that the account was enrolled legitimately by the customer, we provided a refund for the monthly membership fee. We are unclear what the customer is seeking for resolution.  We attempted to call the customer. No one answered and voicemail is not setup. 
  We consider the matter closed at this time. Please feel free to contact us with any questions.
  Regards,

  Customer Answer

  Date: 05/12/2022

  
  
  I am rejecting this response because:

  That's not how the call went and I never received any email with the nothing ... the email and phone number that was used was none attached to Me or my card. And my card was used fraudulently. I am still waiting on the refund of my money and any Email with verification. That that is indeed what was agreed upon. I have yet to receive either
  
  Regards,
  
  J****** ******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  
  

  

  Business Response

  Date: 05/16/2022

  The processor is also showing that this refund was processed on 5/3/22 with the order fully refunded. The customer will need to work with their issuing bank if she has not received credit.  We did talk with customer and explained that charge has been credited.