Business ProfileforAbsolute Airflow Inc

I paid approximately $20,000 for an air conditioning unit in May 2023. Since that time I've called the company approximately 12 times over the months to complain that the air conditioner does not cool the home on hot days. Although the company does come to the house, they have never yet resolved the issue.. *********** has a 10 year warranty on their product and Ive spoken to the managers multiple times and each time they promised to make me satisfied and honor their warranty and customer satisfaction guarantee. As of the date of this Friday, I have yet to receive a solution to the issue, which I believe to be an underpowered AC unit for my home. I asked if the company either upgrade the size of my air conditioning unit in order to appropriately heat, and cool my house or issue me a full refund so I can go and buy a replacement unit. Ive had other air-conditioning contractors diagnosed the issue and all have agreed that the unit is too small for the space. Iive had other air conditioning contractors, diagnosed the issue, and all have agreed that the unit is too small for the space. It is meant to cool and heat. as it has been almost over a year, I have no other alternative, but to pursue a remedy through the Better Business Bureau.