Complaints

This profile includes complaints for Farmers Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Farmers Insurance

  6301 Owensmouth Ave Woodland Hills, CA 91367-2216

• 

  Farmers General Insurance Agency, Inc

  700 Quaker Ln Warwick, RI 02886

• 

  Foremost Insurance Company

  3257 Route 9 Saratoga Spgs, NY 12866

• 

  Farmer's Insurance

  2141 Crompond Rd Cortlandt Mnr, NY 10567

• 

  Farmers Insurance Group

  PO Box 84 Marble, PA 16334

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I am filing this report because yesterday I was looking through a correspondence between I and ***************** Agent). I then found a PDF attachment to my Veteran ******** ***** that Mr. ****** had sent; that I never saw until yesterday (March 19 2025). Which proved that my argument was correct.The PDF claim has been found to be fraudulent. I can also confirm that this was NOT my father's handwriting. Mr. ****** claimed that my Father had updated the claim when my mother passed Dec. 2019; but the fake claim information he sent can not be read,has no information about what my dad paid into the life insurance claim which he told and showed me for years; and the signatures and dates written say 1996 not 2020. My dad died 7 months after my mom ( December 3 2020) and it was impossible for him to had changed it to add 3 other people to his claim. Then Mr. ****** sent a different email saying the claim couldn't be changed after telling me it had been changed; he kept lying. I am the daughter and the only living beneficiary. I explained that the 3 people they had on the fake claim were dead before they made the claim June of 2020. I explained that **** ***** is not my brother as my brother ***** **************** joined a cult decades ago and had been absent for years and is still missing; considered dead. **** is a con artist and has been creating fake court documents, stealing my inheritance,(land,parents bank accounts, estate) and caused damages since 2020.When my dad passed. The other two women who ****** ****** ( who was unstable during the emails and phone calls then) claimed were beneficiaries were ****** ********** (a random cousin) and ******* ********* ( a random friend of my mother's) who had both already passed away before the claim was sent. Farmers Life Insurance created fake claim information and sent my inheritance to dead people; while I was left homeless. I am asking for justice for myself and my parents; who I know wouldn't have wanted this.

  Business Response

  Date: 03/26/2025

  The Company has received your request and has sent an acknowledgment to Hadassah **** **** via email. We are gathering information to research the concerns raised and expect to have our examination completed shortly. Due to Federal Privacy Laws the Company will be responding directly to ******** **** Hiel upon completion of our review.

  
  Thank you,

  
  ***** ****
  Complaint Resolution Team

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Het post fence at *************. Called Farmers, who I have had for years and years..never filed a claim. They sent a tow truck. Took to Caliber repair in ***********. Farmers said it was totaled. I took to another repair in ***********. They are fixing the carsays it will look like new. I trust them. Farmers says they will not pay for any repairs. Why have we paid in to Farmers for years and they dont want to fix it. They want me to buy back car from them. It dont make sense. Never ever filed a claim, but paid them Thousands and thousands a year. Why cant I take car and get it repaired. Car is 2012 ******* and looks and runs like a brand new car. Please help me.God bless and thank you so much. *****

  Business Response

  Date: 03/27/2025

  We thank you for bringing this matter to our attention.Regrettably due to the cost of repairs, Ms. ******* vehicle has been confirmed to be a total loss. We encourage that Ms. ****** contact the claims office directly to discuss settlement options. The claims team also remains willing to consider any additional information Ms. ****** would like to submit for review as part of this claim. 

• Initial Complaint

  Date:03/20/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase a vehicle and headed insured, vehicle was stolen and damaged and I was notified that I did not have full coverage on a vehicle that I was making payments on. Vehicle was taken to dealership and almost nothing on the vehicle was repaired even though the vehicle had been apparently diagonal repaired. The interior was trashed and there was mechanical damage. Only the cosmetic issues on the exterior were handled. After multiple tries I was given the runaround and the vehicle has not been repaired properly as I expressed directly after the supposable repairs. I later was rear-ended and notified I did not have collision coverage! This was after I back paid for a backdated full coverage to have my vehicle semi-repaired. I was not notified that after the theft and damage the vehicle was now deemed wholesale and can no longer be valued at its current approximate worth. I have attempted to reopen the claims and have failed only by being redirected and misdirected and questioned over and over.

  Business Response

  Date: 03/21/2025

  Thank you for being a Farmers customer.  We appreciate you taking the time to let us know how we are doing and we are sorry to hear about your dissatisfaction with the handling of your claim.  We take the customer experience seriously and we will provide your concerns to the claims operation to ensure this matter is investigated.

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I have been having an issue with Bristol West Insurance through Farmers. We went to a Farmers agent, but found a policy through Bristol West. We wanted to pay with debit card, but the lady pushed for us to use our bank instead because it would be cheaper (it shouldnt matter!). So we purchased the policy. Found out there was an error saying insufficient funds. My husband found out about it shortly after it tried to pull, so he pushed it through with his debit card linked to the same bank (so there was money in the account). A while later we received a letter saying that our policy was cancelled, but the money was pulled out of our account. The money was pulled around February 19, 2025. We have yet to receive our refund and have been sent in circles. After many phone calls and confusion, we are quoted now about April 3, 2025 to have our money back which is about a month and a half month after we paid for a service we are not receiving or have had our refund for. The phone calls are confusing between figuring out how the money was being sent mail/card or the fact that every time we call it was just recently sent. The phone call we made today said that the money was approved to be sent back March 3, 2025, but we obviously have not received it. They dont even try to confirm our banking or anything just our street address so we have so many red flags. Its not ok that we have not received our money or that we cannot get a straight/promising answer. *** also tried reporting this company to the state but the website was giving me problems and the helpline wouldnt help.

  Business Response

  Date: 03/26/2025

  To Whom It May Concern:
  
  Thank you for notifying Bristol West of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.
  
  To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer via e-mail to address their specific concerns in the complaint above.

  Customer Answer

  Date: 03/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:03/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jan. 19, 2024 ****** *****, a Farmers insurance agent no longer represented **************************** (Student apartments) ****** Binghma was paired as the new local Farmers agent. On January 3, 2025, emailed renewal information for the insurance policy. On February 4, *** ********* emailed ****** ******* to cancel the policy and request a refund. On February 11, *** questioned the refund amount, noting a discrepancy of $403.61. The next day, ******* explained the short rate cancellation fee, and *** requested documentation proving the policy allowed for this deduction. On February 13, ******* stated he needed to request these documents from Farmers and later forwarded unclear materials that did not directly address the issue. *** formally disputed the refund that evening, and ******* promised to escalate the matter.On February 14, *** requested a direct contact at Farmers to avoid delays. ******* provided a phone number and service request number. On February 17, he forwarded two documentsBreakdown by Account and Statement of Accountbut neither clarified the refund discrepancy. On February 18, *** called Farmers Commercial Direct but was redirected back to **************** where no further clarification was provided. That evening, ******* reiterated that he was not the original agent and could only forward what Farmers *********** February 26, *** noted the issue remained unresolved and set a March 14 deadline for a proper refund before pursuing further action. On February 27 and 28, ******* provided another document similar to previous ones, which did not clarify the deduction. On March 1, *** pointed this out, and on March 3, ******* stated he had no additional information. *** reiterated the March 14 deadline and potential legal actions, to which ******* responded, Youre free to do what you need. I am too.Despite multiple requests, no documentation proving agreement to the $403.61 deduction has been provided, leaving the matter unresolved.

  Business Response

  Date: 03/20/2025

  All of my calls and emails are recorded.
  I have NO control over the cancellation of a policy.   I conducted every step of this transaction in accordance with Farmers Insurance Corporate policies and procedures.     The policy documents were sent to her by Farmers Insurance, and the subscription agreement that was signed had all of this information.  This complaint should be amended and made against Farmers Insurance direct, not my agency.
  
   I made all requested changes to the insureds policy as requested, she requested a cancellation of her policy in writing.  That was forwarded to our commercial department, her request was fulfilled.    I am not disputing anything she has written, but she is missing the Multiple calls to her and to Farmers, from myself.   She is missing several emails we had in correspondence with this issue.  I put a full effort in to resolve her issue. Again, as an agent, I have NO control over her premium or return of premium.
  I provided Every document that was provided to me by Farmers from Multiple attempts to get policy language to satisfy the insured.   I made several calls and sent emails.  Everything that was provided to me, was sent to the former insured.   She was not satisfied with the results.  She did not feel the policy language was clear, that they sent.
  
  One example from her email
  Corrie,
  
  I am formally disputing the refund amount that was issued for the cancelled insurance policy for the following reasons:
  
  1. The policy language states:  "If the first Named Insured cancels, the refund may be less than pro rata." The wording here is important. It states that a refund may be less than the pro rata, not that it will be.Yet, the refund being issued is significantly lower than a pro rata calculation without a clear explanation of why. 
  
  2. I have not received the "Apartment Owners Common Policy Conditions" document in the materials provided to me.
  
  3. I have not signed any document agreeing to a specific cancellation policy.
  
  Given these points, please refund the additional $403.61.
  
  Regards,
  
  *** *********
  
  
  As an agent, I have fulfilled my duties, the cancellation and the prorate/short rate is determined by Farmers Insurance and everything is filed with the State.   I have ZERO control of her premium, nor her refund.   That is not an agents duties.  I feel this complaint if filed against the wrong party, and very unfair.

  Customer Answer

  Date: 03/20/2025

   
  Complaint: 23084062
  

  I am rejecting this response because Mr. ******* has not taken responsibility for providing the requested documentation or issuing the refund. Below are my responses to his statements:

  
  1. Mr. ******* states: "This complaint should be amended and made against Farmers Insurance directly, not my agency."

  My response: On February 18, 2025, I contacted Farmers Commercial Direct specifically regarding the documentation and refund. I spent 30 minutes on the phone with them, and while I was on the phone with them, They patched me back to ******************* to resolve the issue.

   

  2. Mr. ******* states: "I made all requested changes to the insureds policy as requested. She requested a cancellation of her policy in writing, and that was forwarded to our commercial department. Her request was fulfilled."

  My response: Mr. ******* never reached out to ask why I was canceling, inform me that I would not receive a full refund, or acknowledge my refund request. This lack of communication demonstrates poor business practices.

   

  ****. Bingham states: "I am not disputing anything she has written, but she is missing the multiple calls to her and to Farmers from myself. She is missing several emails we had in correspondence regarding this issue."

  My response: The BBB response form has a character limit. I included the most relevant details within the allowed space.

   

  4. Mr. ******* states: "Again, as an agent, I have NO control over her premium or return of premium. I provided every document that was given to me by Farmers from multiple attempts to get policy language to satisfy the insured. I made several calls and sent emails. Everything provided to me was sent to the former insured. She was not satisfied with the results. She did not feel the policy language was clear that they sent As an agent, I have fulfilled my duties. The cancellation and the prorate/short rate are determined by Farmers Insurance and filed with the state. I have ZERO control over her premium or refund. That is not an agents duty. I feel this complaint is filed against the wrong party and is very unfair."

  My response: There is no documentation of a clear cancellation policy, no signature from me agreeing to such a policy, and no attempt by Mr. ******* to inform me of these terms before canceling. When I contacted Farmers Commercial Direct, they forwarded my call to ******************* for resolution. This indicates that Farmers Commercial Direct believes the $403.61 due to me is Mr. ********* responsibility.

  
  Sincerely,
  
  *** *********

  Business Response

  Date: 04/10/2025

  To Whom It May Concern:
  
  Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.
  
  To protect confidential consumer information, we do not disclose information about our review. However, we responded to customer by email on two occasions and provided their findings and advised company was prevented from providing an additional refund, as policy was canceled mid-term. Our customer has our contact information should they have any further questions. 

  Customer Answer

  Date: 04/10/2025

   
  Complaint: 23084062
  
  I am rejecting this response because there is no evidence that I was informed or agreed to cancelation policy where I did not get a full refund. Neither ****** *******, the Farmers agent, or any documents sent to me from Farmers mentioned that the policy would be short rated if cancelled mid-term. Furthermore, I cancelled due to lack of professionalism and honesty.

  On page 22 of the policy I was sent Mr. ******* has the class code as 6513 apartment/dwelling. Mr. ******* does not identify that the property is student housing. The property IS student housing which is insured differently than apartment/dwelling and Mr. ******* has chose not to inform Farmers of this. 

  On page 23 of the policy it state the limits are the following:

  General Agg $1,000,000  /  Products and Completed Ops Agg $500,000  /  Each occurrence $500,000

  On the certicate that they sent to the bank the limits are the following:

  General agg  $2,000,000   /  Products and Completed Ops Agg $1,000,000   /  Each occurrenee $1,000,000

  The dishonesty between what the policy says and what they are telling the bank is unacceptable and misleading. 

  Due to Mr. ********* dishonesty I needed to cancel. I should not be charged for a company's lack of integrity. 

  
  Sincerely,
  
  *** *********

  Business Response

  Date: 04/14/2025

  Case # ********
  
  To Whom It May Concern:
  
  Thank you for bringing this matter to our attention. While we understand this customer disagrees with the outcome provided by the company our decision remains unchanged.This customer chose to renew their policy and then subsequently canceled it mid-term therefore, the refund provided is accurate and we consider this matter closed.     

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 23084062
  
  I am rejecting this response because there is no evidence that I was ever informed or agreed to the terms that Farmers is stating for canceling a policy. 
  
  Sincerely,
  
  *** *********

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted an Independent Agent of Farmers (****** **** INSURANCE AGENCY, LLC.) about Unsolicited calls to my phone and requested copy of their Do Not Call List Policy. Also Do not call policy of the Lead they used AWL. Along with training material for his employees for consumers on the Do not call list. They did not provide any information.

  Business Response

  Date: 04/10/2025

  Thank you for notifying us of the consumer's presented concerns. We have contacted her directly and provided a copy of the Farmers Do Not Call policy as requested.

  Customer Answer

  Date: 04/10/2025

   
  Complaint: 23085824
  
  I am rejecting this response because:The issue at hand was not  addressed accordingly. I also asked for the Lead Generator DNC policy and procedures that their Independent Agent used to contact me. 
  
  Sincerely,
  
  ********** ********

  Business Response

  Date: 04/22/2025

  We regret any additional frustration this matter has caused. Farmers only has access to their corporate procedures and has already provided a copy of the Farmers Do No Call policy as requested. The complainant must contact the Lead Generator or independent agent directly to obtain information regarding their individual procedures.

• Initial Complaint

  Date:03/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ****** **** with policy # G01478776400 with Bristol West Insurance Company, disputing transactions of September, October, November and December, February and March. It all started back in June of 2024 when we sign up for auto insurance through Freeway insurance at which time our insurance agent was ******* ******* who told us that submitting or sending her a picture of our medical insurance cards or any document from our employer indicating that we have health insurance would serve as proved of medical insurance requirement which we did on June 14, 2024 via text as she instructed. The agreed amount we signed up for was deducted from our credit card in the account $273.42. Upon receiving the insurance card, we later realized that there was a mistake on the card it had ********** as the city instead of Romulus. She than told us that with this correction our monthly payment will be reduced to $247.58 in July. And August payment was pretty the same $247.59. But to our almost surprise September payment was more than quadruple to $1, ******, we reach out to them, and they said we did not provide proof of medical insurance, which was untrue, they said with resubmission our payment will be adjusted and refunded but to no avail. Our fear now is they keep over charging our credit card. We are disputing these payments $1,******, *******, ******, ********, 1, ******, 624. After receiving our proved of medical insurance they refunded only ****** it should have been more because we had medical insurance all this time. we even did received email in Dec. that our insurance would have been adjusted by January, which was $299.37, with a stipulation of how adjustments were to be made come 2025. In Feb. payment when back to $1******, claiming we made a selection of some level on an Esign document. We are more than frustrated and need help and refunds. We do have emails and more communications to provide upon request. Please come to our aide..

  Business Response

  Date: 03/26/2025

  To Whom It May Concern:
  
  Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.
  
  To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer via email to address their specific concerns in the complaint above. 

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in a car accident on March 12, 2024 when another car swerved into my turning lane and collided with my vehicle head-on. The other party, **** G *******, provided his insurance details with Farmers Insurance/Foremost Insurance Group (Policy # **********), which I've attached. On the day of the accident, my son drove me to the ** where the doctor diagnosed me with cervical strain and left shoulder contusion. They prescribed me with ********* and ************* (a prescription medication for muscle strain that cannot be obtained over-the-counter). Post accident, I started experiencing severe join ************************ and hip. I have had to see continuous physical therapy and chiropractic doctors as I suffered from severe whiplash and could not lift my left arm above my head. I have been scared to drive ever since the accident so I found *************************** which is within bus/walking distance from my home. Starting from March 18th, 2024 and over the course of several months, I started seeing Dr. ***** ****, who prescribed me with a treatment plan for chiropractic adjustments caused by the accident. I have attached the plan below. I provided my health insurance along with Farmers Insurance' claim number and policy information related to the accident (Claim Number 7007305057-1-2). However, I was recently informed by Dynamic Chiropractic that, after contacting Farmer numerous times, Famers is refusing to cover any of the costs, despite their insured driver being at-fault. I have attached the letter from my insurance, Geico, determining the at-fault percentage that Geico and Farmers Insurance lawyers had concluded on. It is absolutely deplorable that, after over a year since my accident, Farmers Insurance would refuse to cover any part of my chiropractic exams despite their driver being primarily at fault. I have attached my chiropractor's statement of services and would like Farmers Insurance to cover their share of the chiropractic costs for my recovery.

  Business Response

  Date: 03/26/2025

  We are in receipt of your recent inquiry to the Better Business Bureau. In your inquiry, you expressed dissatisfaction with our handling of your bodily injury claim. We appreciate the opportunity to review and respond.

  
  After review, we respectfully maintain that we have denied liability for the injuries sustained in this loss. We have sent you a denial for these damages and advised your provider of our position.

  
  We regret we do not have a more favorable outcome. Should you have further questions, we direct you to contact Field Claims Supervisor,**** *****, at **************. 

  Customer Answer

  Date: 03/28/2025

   
  Complaint: 23079700
  
  I am rejecting this response because:
  Washington state law requires all automobile drivers to carry bodily injury liability. The agreed upon settlement between ***** and Farmers Insurance was 70/30 split liability. Does Farmers Insurance not offer the mandatory bodily injury liability coverage, or is this a refusal to pay even though split liability has already been established between Geico and Famers Insurance?

   

  Sincerely,
  
  **** ****

  Business Response

  Date: 04/08/2025

  We are in receipt of your recent rebuttal to the Better Business Bureau. In your inquiry, you expressed continued dissatisfaction with our handling of your bodily injury claim. We appreciate the opportunity to review and respond.
  We take customer service seriously and escalated your concerns to the claims leadership team. Our records reflect that Field Claims Supervisor attempted to reach you to discuss your concerns on April 2, 2025 and April 3, 2025, but have not heard back.
  Should you have further questions or wish to discuss your claim in more detail, we direct you to contact Field Claims Supervisor, **** *****, at **************. 

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was quoted $298 a month for car insurance. Paid first month and received notice that they increased my rate by $859. Claiming it's due to not receiving proof of prior insurance..which I sent...4 times .and have documentation that proves it was received. Call, spoke to woman for half hour..got disconnected...called back and same conversation..claiming they dont have the proof.

  Business Response

  Date: 03/21/2025

  To Whom It May Concern:
  
  Thank you for notifying Bristol West of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.
  
  To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer via e-mail to address their specific concerns in the complaint above.

• Initial Complaint

  Date:03/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I notified the BBB that this company was not acting businesslike in this matter and you closed it prior to me receiving a refund. I still do not have it! Thus. I am updating my initial complaint where they were behind in sending my refund by 3 weeks now it has been 5 weeks and counting, I still have not received my refund. This company toys with people and lies to the BBB. Yet you still give them an A + rating. Why?

  Business Response

  Date: 03/26/2025

  To Whom It May Concern:
  
  Thank you for notifying Bristol West of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.
  
  To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer via e-mail to address their specific concerns in the complaint above.

  Customer Answer

  Date: 03/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I finally received the check today via ***** after 6 weeks. Please make policy changes to ensure all customers  receive refunds within 2 weeks going forward. Thank you,
  
  Sincerely,
  
  ******* *******