Business ProfileforFederal Tax Law Group

I am a deeply dissatisfied customer of **********************, requesting a full refund of $5,000 for inadequately delivered services.A recent Yahoo Finance article quoted Founder/CEO *********************, stating the company aims to "take the stress out of tax compliance" and "help clients obtain a resolution quickly." My experience was the opposite. I hired them to handle my Oregon State taxes, expecting prompt and accurate service.Instead, it took six months to receive a draft from them, which was incorrect and incomplete. The same article quotes him saying, "Our clients come to us at very difficult times in their lives, when it can feel like no one is in their corner."Regrettably, they made my situation extremely difficult. Despite knowing the ***************** of ******* was pressuring me and I needed urgent assistance, your team failed to prioritize my case as promised.Key points of my complaint:-Despite being promised priority treatment, I received no substantial help. My state forms were completed only after I requested a refund and contacted the Better Business Bureau.-The forms sent by *****, my assigned tax preparer, were incorrect. The math was wrong, the business ID number was incorrect, and crucial numbers were missing.-During the six months of delays, the ********** of ******* levied $8,425.71 from my account and fined me an additional $700, causing significant financial strain.-Your team ignored my emails, texts, and phone calls. I only spoke with ********, my case worker, who could never provide substantial updates or let me speak directly with *****. My voicemails to ***** and manager ****** were never returned.The continued lack of communication and repeated failures to deliver on promises have caused me undue stress and financial loss.Process my refund and consider reimbursing the fines levied by the ************ of ******* due to your teams inaction. I trusted this company to help me in a difficult time, and instead, I was left unsupported and neglected.