Complaints

This profile includes complaints for Federal Tax Law Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Federal Tax Law Group

  6303 Owensmouth Ave Fl 10 Woodland Hills, CA 91367-2262

  
• 

  Federal Tax Law Group

  7455 Arroyo Crossing Pkwy Ste 220 Las Vegas, NV 89113-4088

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid 700 to the company to pull my past tax reporting so i can file my back taxes and they were going to help me settle my debt. I heard from **** 1 time to set up a appointment to go over what i needed to file. They never called for the appointment. i have sent emails and called i even called the number **** gave me which is now disconnected.They should be put out of business.i want my money back

  

  Business Response

  Date: 04/23/2025

  Hello ***, Please contact our customer service department at ************ for assistance in resolving any issue. Thank you so much 

  Customer Answer

  Date: 04/23/2025

   

  
  Complaint: ******** Response Rejection
  
  
  I am formally rejecting the companys response due to its inaccuracy, lack of accountability, and continued failure to provide timely and honest communication.
  
  
  ***** contacted me yesterday and stated it would take 45 weeks to receive a responsecompletely ignoring the fact that I had already spoken with him two weeks prior and had scheduled an appointment, which no one followed through on. Despite my repeated effortscalling the office, leaving voicemails, emailing, and even calling the personal number providedI received no communication until the BBB got involved. Only then did the company finally respond, and conveniently updated my contact information.
  
  
  I then received an email from another representative claiming I hadnt filed my taxeswhich is exactly why I contacted them in the first place. The lack of internal coordination and disregard for my time is completely unacceptable.
  
  
  In this economy, every dollar matters. People work hard for their money, and they deserve honest servicenot games, delays, or excuses. I did not pay this company to be ignored, misled, or dismissed. I came to resolve a tax matternot to chase down basic communication or be treated like an inconvenience.
  
  
  To make matters worse, the only reason I got any response at all was because the BBB reached out. Even then, the companys timeline and statements were inconsistentthey initially claimed the audit was completed, then reversed course, as if it had just been finalized. If you cant keep your story straight, how can anyone trust your services?
  
  
  At this point, based on the complete lack of professionalism, the broken promises, and the dishonest handling of my case, I am demanding a full refund. I do not trust this company to do anything they claim, and I will not continue doing business with an organization that cannot operate with integrity.
  
  
  Furthermore, Ive seen reviews alleging this company pays to have negative feedback removed. That only adds to the growing list of reasons Im holding them fully accountable.
  
  
  This is not just a complaint about poor servicethis is about ethics, transparency, and respect for paying clients. I expect a full refund and an end to this mismanagement.
  
  
  Sincerely,
  *** *********
  
  
  
  

  Customer Answer

  Date: 04/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Complaint ******** has been resolved with Federal Tax law group. Please close complaint and **** private. Thank you

  Sincerely,
  
  *** *********

• Initial Complaint

  Date:04/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I engaged this companys services to assist with negotiating IRS back taxes, including penalties and interest. To date, I have paid over 90% of the substantial $5,000 fee charged, yet after nine months, there has been no measurable progress on my case.Despite numerous follow-ups, Ive received only vague explanations and shifting accountability, with no concrete results delivered. The lack of communication has now escalated to complete silence my emails and messages are being ignored, with the exception of the billing department, which continues to request the remaining balance.Throughout this process, my case has been passed among multiple representatives initially **** **********, followed by ****** *****, ****** *********, ************** and others none of whom have provided any meaningful resolution. This constant handoff has only contributed to the confusion and *********** is deeply concerning and disappointing to experience such disregard for a clients time, money, and trust. I expect immediate clarification on the status of my case and a justification for the lack of progress. At this stage, failure to resolve this matter promptly will leave me no choice but to consider filing a formal complaint with appropriate regulatory authorities and seeking legal counsel.This situation is unacceptable.

  

  Business Response

  Date: 04/18/2025

  Thank you for your message. We take your concerns seriously and want to provide a clear update regarding your case.
  As noted in previous communications and confirmed by several members of our team, your bankruptcy filing during our negotiations with the *** has placed a temporary hold on all resolution activity. The *** does not permit any negotiation while a bankruptcy is pending. Therefore, we are unable to proceed until the bankruptcy is officially finalized. Please be advised that your *** balance will remain after the bankruptcy, and we are prepared to continue working toward a resolution as soon as we are permitted to do so.
  We are actively monitoring your case and have requested that you provide documentation confirming the conclusion of your bankruptcy. Once that documentation is received and the *** confirms the bankruptcy hold has been lifted, we will be ready to move forward.
  Should you have any questions or need to provide updates, please contact us directly. Our team is available at ************.

  Customer Answer

  Date: 04/23/2025

   
  Complaint: 23219627
  
  I am rejecting this response because:

  Back taxes are not dischargeable after chapter 7 bankruptcy, therefore filing for it doesn't constitute a reason for stalling the case. Negligence and lack of communication from the company has been present even before filing for bankruptcy, this was just another excuse. I sent the discharge documents to them and they have failed to respond or acknowledge they received it. 

  
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 04/30/2025

  Dear *******, We are continuing to work towards resolving your concerns, please call us at ************, thank you.

  Customer Answer

  Date: 04/30/2025

   
  Complaint: 23219627
  
  I am rejecting this response because:

  Calling your office has not resolved anything on the past.  ***** called me today and she promise to resolve the situation. However,  words are not solutions, only actions speak for itself. I will wait for tangible,  measurable results.

  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 3/15/24 I hired them to do my taxes for last year which they finished and never submitted to the ***. They were also supposed to negotiate my tax balance with the *** which they never did. They were supposed to look at my previous years and never did. I have sent them many emails with no response. When I do talk to them, they never give me a timeframe of when anything will get done, and leave me hanging. I have tried repeted times on communication and nothing.

  

  Business Response

  Date: 04/03/2025

  Thank you for your feedbackyour concerns are important to us.
  Please call client services anytime at ************.

  Customer Answer

  Date: 04/04/2025

   
  Complaint: 23139681
  
  I am rejecting this response because:

  I have emailed them on several occasions asking for an update with no response on March 18 and 25th  When I have gotten on the phone with them before they tell me that they are still in the process which has been a year.  I want a written email on when it will be resolved not to get on the phone and hear the same thing. 

   

  
  ***** Gibbens <********************************************>
  Tue, Mar 18, 11:28?AM
  
  
  
  to *******, ***
  
  
  
  
  
  
  
  
   I have not heard anything about my case in quite a while, I spoke to another tax / legal  attorney recently who told me that there is no way that this should have taken this long.   Last I heard anything you were waiting to submit my 2022 which I went and had done by someone else and ready to file them. 
  
  
  I would like to know when I will hear about resolution to my tax situation.  Please let me know if I need to provide anything else since I have not heard from you.

  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 04/11/2025

  Thank you for bringing your concerns to our attention. We understand the importance of timely communication and remain committed to completing every tax return as quickly and accurately as possible. Please note that in some cases, the process may take longer depending on the complexity of the situation.
  If you have any additional questions or would like further clarification, feel free to contact us at 800-881-7659were happy to assist you.

  Customer Answer

  Date: 04/21/2025

   
  Complaint: 23139681
  
  I am rejecting this response because:

  This has been going on for more than a year.  There has been similar complaints from other customers.  I had to get someone else to do my 2024 and 2020.  I ended up paying off one of my tax bill as I got a better from the irs

  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:03/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We enlisted Federal Tax Group to help us with reducing the taxes we owed to the Federal Government because I was shaded by our Financial Advisor. We paid an initial $650 to retain and then another $3995. Our thought was it was definitely cheaper than having to pay $25,000 in taxes for a 401 K that was taken early. One last communication with them was on 12/03/2024. At that time we were told they were working on a reduction all the while we still have to pay an ascending scheduled payment plan to the Government.

  

  Business Response

  Date: 03/25/2025

  Thank you for your feedbackyour concerns are important to us.
  Were currently working on a penalty abatement request to help lower your IRS balance and are glad you were able to speak with your case worker yesterday for an update.
  If you have any further questions or need assistance, please dont hesitate to call us anytime at ************.

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid Federal Tax Law Group ****** dollars to get my tax problem resolved with *** 11 months ago.Nothing has been fixed.I also found out from the *** there was another year that they need my taxes and Federal Law was not even a whare this need to be taken care.I have now asked for a refund and I can't get anyone to talk to me.Very disappointed in this company.Wish I would have gone another direction.

  

  Business Response

  Date: 03/04/2025

  Hello *****,
  
  
  Upon review of your case, we have noted that you and the team have been discussing the required tax return since the *** initially requested it in January.
  
  
  While we always strive to expedite *** negotiations, unfortunately, the finalization of any resolution can take some time. With your cooperation and assistance, we can ensure that these negotiations are resolved more quickly.
  
  
  Please call our team and ask for our Resolution Specialist at ************. Thank you.

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I HAVE PAID THEM THE $750.00 AND NOW THEY WILL NOT RETURN MY CALL AT ALL. THEY SAID THEY WOULD HELP WITH MY TAX PROBLEMS BUT THEY JUST TOOK MY MONEY. ALL THEY DID WAS TAKE MY MONEY

  

  Business Response

  Date: 02/25/2025

  Hello ******,
  
  We're sorry to hear about your concerns. Please call our us at ************ and ask for our Resolution Specialist. We appreciate your patience and aim to resolve this issue as soon as possible. Thank you for informing us.

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Federal Tax Law Group took my Money and didn't do nothing but lied and scam me I have *********** Statement they gave a Case from *** who say they never contacted them no Comprimise Letter done

  

  Business Response

  Date: 02/14/2025

  Hello *******,
  A review of your case indicates that we received confirmation from the *** regarding the resolution we negotiated on your behalf. This confirmation was subsequently sent to you. We are pleased to further discuss this resolution and address any questions you may have. Please contact us at ************ for assistance.

  

  Business Response

  Date: 02/24/2025

  Hello *******,
  A review of your case indicates that we received confirmation from the *** regarding the resolution we negotiated on your behalf. This confirmation was subsequently sent to you. We are pleased to further discuss this resolution and address any questions you may have. Please contact us at ************ for assistance.

  Customer Answer

  Date: 02/24/2025

   
  Complaint: 22938475
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ******* i am rejecting because they took my Money and did do anything I have Documents from Federal Tax Law Group I also had to go to another Company Optima Tax relief and this Company have done the work with IRS and they are handling my case Federal Tax Law Group has done anything to this matter my Agent from H&R Block spoke with the *** and they said it was not Comprimise because we ask ********* ****** for Comprimise Letter from *** and she could not produce this Letter that it was taken care of I would like my funds return to my Bank Account immediately Thank You

  

  Business Response

  Date: 02/25/2025

  Hello *******,
  
  We are glad we were able to negotiate the Currently Non-Collectible resolution on your behalf. If you would like an additional copy of the resolution confirmation from the **** we are happy to provide that to you.

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After signing up with Federal Tax Law Group and paying 600 to start.. they charged me 2600 more to continue for my case. After that.. my case seems to go quiet with no contact. I talked to my case agent 1 time. I asked her to call my work phone which she never did. Now the *** which I was told I didnt have to continue paying because they were working with them for me.. is now upset im not paying. I would like a refund. I dont feel comfortable. No one talks to me for 3000 dollars?!!. They are too file my 2023 taxes as well and 2024. There has been no conmunication.

  

  Business Response

  Date: 12/20/2024

  Working with the client to resolve any issues. Thank you

• Initial Complaint

  Date:12/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company in October 2024 to help me with a tax issue and once they receive my down payment, they didnt contact me. I had to contact them to ask them. What was the next steps and what we needed to do they did not help me out with nothing and when I spoke to the lawyer, she was in the background eating food. Its very unprofessional. I asked for a refund and I was told that I couldnt get my money back, even though they did not do anything. To help me

  

  Business Response

  Date: 12/27/2024

  Case is in review. Will work with client to resolve any issues, thank you 

  Customer Answer

  Date: 12/31/2024

   
  Complaint: 22662182
  
  I am rejecting this response because:
  
  Sincerely,
  
  ********* ********

  

  Business Response

  Date: 01/07/2025

  Hello *********,
  
  
  Upon reviewing your case, we found that you initially contacted us for a preliminary assessment of your situation and potential options with the IRS.
  
  
  Our team subsequently reached out regarding proceeding with resolution services; however, we have not yet received a response from you.
  
  
  We apologize if there was any misunderstanding about the next steps in your case. If you have any further questions, please contact us at ************ and ask to speak with our Resolution Specialist. Thank you for your attention to this matter.

• Initial Complaint

  Date:11/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an extremely disappointing experience with Federal Tax Law Group. I hired them with the expectation that they would work with the *** to help reduce my tax debt. After a full year, the only thing they accomplished was removing a $58 late assessment chargeno progress on my overall tax situation whatsoever.Their lack of communication was frustrating, to say the least. Despite claiming they tried to reach me, my phone records clearly show that no such attempts were made. It feels like they outright lied about their efforts and accountability. I expected professional, reliable service, but instead, I received empty promises and no tangible results.I would not recommend this company to anyone seeking real help with their tax issues. Save your time and money and look elsewhere for a trustworthy firm.

  

  Business Response

  Date: 11/27/2024

  Hello ******,
  
  Our records confirm extensive communication with you through both phone and text messages throughout your case. For any questions or concerns, our team remains available at ************.
  
  We are pleased to inform you that your final resolution has been successfully negotiated. To discuss the details of this resolution and outline your next steps, please contact us at your earliest convenience at ************.