ComplaintsforFederal Tax Law Group

• Initial Complaint

  08/07/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  The company told me they would help resolve a tax issue. They took $ ******* in divided payments and did nothing. They reached out to me initially . They sent dozens of questionnairesfor me to complete . One can not reach anyone in the company. They never send anything in the mail. They are frauds. I could have used this money to resolve my own issue . They are a despicable company that preys on peoples bad luck . They should be stopped from hurting more people. I take care of a very ill brother that has cancer and had a pulmonary embolus and then a stroke. In my professional life I have always tried to help patients. They should be stopped from practicing .

  

  Business response

  08/07/2024

  Hello *******,
  
  Thank you for sharing you concerns. On reviewing your case, we see that our team reached out for many months in order to obtain the one questionnaire and supporting documentation that the *** requires in order to finalize a resolution on your balance.
  
  Despite these attempts, our team still has been unable to connect with you. Additionally, a review of our call logs shows no inbound calls from the phone number we have on file for you for several months.
  
  Please call us at ************ as soon as possible, so we mutually have the correct contact information in order to finalize your case. Thank you!  

• Initial Complaint

  08/05/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I was lured into a predatory scam where I was asked to spend more and more money with no actual accounting work ever being performed. Federal Tax Law Group was running an advertisement on ******** in March of this year offering tax relief under the **** Fresh Start Initiative Forgiveness Program". I clicked on the ad, and input information regarding what I owed. The company contacted me via ******** Messenger and stated that they could reduce my tax obligation to $3,000 if I could pay it immediately. I was communicating with someone named *****, who told me that I was "a great candidate for the *** Fresh Strategy Session". He said he would be calling me via this number: **************. I rejoined the conversation in July, at which point I began speaking with an agent named ***** at the company. She asked a series of pointed questions about my finances, consulted with her team, and said that I was a good candidate for the program. At that point, she asked me to pay $650.00 to start the process of initiating my tax relief. Two weeks later, I received another call from the agent stating the company would need $7200 upfront to start the process of reducing my tax obligation. They were unable to provide any evidence of work they had done on my behalf, they misstated how much I owed for taxes (they were off by $4,000), and they had no information about specific relief programs that I qualified for. When I started questioning the agent about this process, I was immediately transferred back to the intake agent. This company is clearly not a reputable tax law organization and was simply trying to get as much money from me as possible without performing any services.

  

  Business response

  08/05/2024

  Hello *********,
  
  Thank you for expressing your concerns. The initial services completed for your case included the transcript and analysis fee, covering our conversations with the *** to assess your balance and current standing, as well as an internal review of your tax balance against your finances based on the information gathered during our initial conversations. We apologize if this process was unclear.
  
  Last week, we sent documentation to finalize your case, but we have not yet received a response.
  
  We will resend the document requiring your signature to proceed. If you have any questions, please call ************ and ask for our Resolution Specialist.
  
  Thank you.

• Initial Complaint

  07/29/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I contacted this company to assist with past tax filings and debt obligations and to help resolve these issues. I paid a deposit of $325 on a credit card then research this company which I shouldve done before hand to discover there were other complaints about how this company conducts their business. At that time, I decided to cancel the contract that was within the three day time limit and requested a refund or partial refund of that payment to this day. I have been unable to contact them and they have not returned any portion of my money or returned any of my calls and emails. Federal Tax Law Group appears to be a SCAM. If this was a reputable company, they would have made some attempt to contact me and or or return whatever portion of my initial payment was to me.

  

  Business response

  07/30/2024

  Working with the client to resolve issues, thank you 

  Customer response

  07/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  06/06/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am a deeply dissatisfied customer of **********************, requesting a full refund of $5,000 for inadequately delivered services.A recent Yahoo Finance article quoted Founder/CEO *********************, stating the company aims to "take the stress out of tax compliance" and "help clients obtain a resolution quickly." My experience was the opposite. I hired them to handle my Oregon State taxes, expecting prompt and accurate service.Instead, it took six months to receive a draft from them, which was incorrect and incomplete. The same article quotes him saying, "Our clients come to us at very difficult times in their lives, when it can feel like no one is in their corner."Regrettably, they made my situation extremely difficult. Despite knowing the ***************** of ******* was pressuring me and I needed urgent assistance, your team failed to prioritize my case as promised.Key points of my complaint:-Despite being promised priority treatment, I received no substantial help. My state forms were completed only after I requested a refund and contacted the Better Business Bureau.-The forms sent by *****, my assigned tax preparer, were incorrect. The math was wrong, the business ID number was incorrect, and crucial numbers were missing.-During the six months of delays, the ********** of ******* levied $8,425.71 from my account and fined me an additional $700, causing significant financial strain.-Your team ignored my emails, texts, and phone calls. I only spoke with ********, my case worker, who could never provide substantial updates or let me speak directly with *****. My voicemails to ***** and manager ****** were never returned.The continued lack of communication and repeated failures to deliver on promises have caused me undue stress and financial loss.Process my refund and consider reimbursing the fines levied by the ************ of ******* due to your teams inaction. I trusted this company to help me in a difficult time, and instead, I was left unsupported and neglected.

  

  Business response

  06/17/2024

  Hello *********,
  
  Our team worked directly with you over multiple days and weeks to complete the over thirty necessary returns for the state of ****** and the IRS.
  
  The tax preparer worked directly with you to review the necessary forms and information required, which were not received from you in a timely manner. Once received, however, all of the returns were sent to you within two weeksa highly expedited timeline concerning the amount of business information our team was reviewing and processing for the completion of those returns.
  The returns are accurate based on the information provided to our team by you. However, we are happy to review those returns with you, as the preparer on your case has done.
  
  If you have any additional questions on those returns, please call our team at ************. Thank you.

• Initial Complaint

  06/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On May 23 2024, I entered into an agreement with Federal Tax Law. I signed Form 2884 ***** of ******** and Declaration of Representative. 05/01 I called and the receptionist took down my information and said, "I will give this message to your representative." No one called me and its been three business . I decided to call the *** and asked if there was a PAO on file for me SSN. *** replied, "No Sir." *** took a look at my file and asked if I would like to file an installment agreement. I did and entered into an installment agreement. I called and requested refund of $650.00. I would Like to warn All UNITED STATES VETERANS steer clear of this company.

  

  Business response

  06/05/2024

  Hello ********,
  
  Regarding the ***** of ********* our records show it was filed with the *** on 5/23/24 and processed onto your *** transcripts by 6/3/24. Please note there can often be a delay before the *** phone representatives have access to updated POA information.
  
  You mentioned calling our firm on 6/1, and our representative returned your call on the next business day, 6/3.
  
  While we're glad you were able to reach an agreement with the *** directly, we want to ensure it is the most favorable resolution for your situation. Please don't hesitate to contact our team at ************ to discuss further and confirm you received optimal terms. Thank you.

  Customer response

  06/05/2024

   
  Complaint: 21803543
  
  I am rejecting this response because: The law firm called and I was having my blood taken. I returned the call and left a voice message at this number. ************. 

  
  Sincerely,
  
  *****************************

  

  Business response

  06/05/2024

  Please call us at your earliest convenience at ************. Thank you

• Initial Complaint

  05/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  1/17/24 ***** of ******** signed with Federal Tax Law Group. Initial payment authorized to resolve California State Taxes. A $650 payment was agreed.1/18/24 Credit Card charged for $200, thus initiating Contract for Services.2/15/24 at 1:57pm, I received the following email notification:a 3% fee will be added to all credit card transactions, and a 1% fee will be applied to payments made via ACH (Automated Clearing House). However, we are pleased to inform you that there will be no fee for transactions completed using debit cards. 2/15/24 at 2:27pm Replied as follows:I am not authoring a change to our existing payment contract.********************* ****** received same message. All future text messages ignored.2/20/24 Credit Card charged for $231.75, with an unauthorized 3% transaction fee. 3/7/24 Text ****** regarding added 3% fee. Final payment scheduled for mid March did not process.2/27/24, Received ongoing weekly advertising in my email. Received no notification of account closure, only advertising 5/24/24 Contacted Billing regarding my account, and told it was closed. The person I spoke to initially could not find my account. He contacted ****** for a $225 balance due. Requested the unauthorized fee be credited, with no additional fee for final payment. Told no and contact ******. No offer to return collected funds. Requested account closure emails be resent, emails have not been delivered. No account statements received. I informed him I will be contacting the Better Business Bureau and the State Bar if necessary.5/24/24, Sent ****** text message to call me, with no response.

  

  Business response

  06/04/2024

  We are working with the client to resolve any issues. Thank you 

  Customer response

  06/06/2024

   
  Complaint: 21757627
  
  I am rejecting this response because:

  Business unfairly cancelled contract without notification, and has offered to refund $425, but not the 3% Credit Card Fee, thus making the refund incomplete. In addition, the business requires that all negative comments be removed or negated. I am not in control of what the BBB chooses to do with complaints and resolutions, therefore I can only advise that BBB follow their processes and procedures regarding this complaint. I have not posted the situation on any ************* and will refrain from doing so while negotiations continue. It is not the minimal amount that was taken without consent, but the principal of the matter. We agreed to a contract, and the business added an unauthorized additional fee to pad their profits.
  
  Sincerely,
  
  *********************

  Customer response

  06/18/2024

  *******,
  
  
  These are the email Subject lines Federal Tax Law Group has sent for all email since closing my account in February. Please note all Communications are advertising for their services, with exception to their requested Settlement, and not a single one addresses closing the account, requesting a final payment or communication regarding resolution. This means that Federal Tax Law Group is and has not been honest to the BBB regarding their efforts to communicate and resolve this issue directly. I will be happy to forward all of their propaganda at your request for your review. If there is no resolution, I will have no choice but to utilize any and all means necessary to persuade the Federal Tax Law Group to return all funds taken. I will also engage in legal proceedings at their expense where Legal representation is not allowed. All I am requesting is the additional 3% credit card fee charged on the second payment without authorization, but it appears that $6.31 is too big an expense for  Federal Tax Law Group to bear.
  
  
  
  
  Jun 13, 2024 Unlock Your Financial Future: Start Managing Your Money Today!
  
  
  Jun 11, 2024 Mutual Release Form
  
  
  Response: I have once again declined your offer
  
  
  Jun 11, 2024 Reminder: ********************* ******: Mutual Release Form is awaiting your signature
  
  
  Jun 7, 2024 Reminder: ********************* ******: Mutual Release Form is awaiting your signature
  
  
  Jun 4, 2024 Sleep Well Again- Say Goodbye to Tax Debt Worries!
  
  
  Jun 4, 2024 Maximize Your Finances: 5 Smart Ways to Use Your Credit Card
  
  
  Jun 4, 2024 ********************* ******: Mutual Release Form - Signature requested by Federal Tax Law Group
  
  
  May 30, 2024 Make Your Money Bloom: Spring Clean Your Finances Today!
  
  
  May 21, 2024 Act Now: Don't Let Tax Debt Hold You Back!
  
  
  May 16, 2024 Why Go It Alone? Discover the Benefits of a Tax Relief Expert!
  
  
  May 7, 2024 Don't Battle Tax Debt AloneOur Negotiators Can Help!
  
  
  Apr 25, 2024 Maximize Your Finances: 5 Smart Ways to Use Your Credit Card
  
  
  Apr 16, 2024 Let Us Negotiate Your $10K+ Back Taxes Today!
  
  
  Apr 11, 2024 5 Actions the *** May **** if You Ignore Them
  
  
  Apr 2, 2024 Resolve Your Tax Debt Now: Get Immediate Help and Stop Worrying!
  
  
  Mar 28, 2024 Banish Tax Stress Forever: 5 Tips to Try Now!
  
  
  Mar 19, 2024 Transform Your Tax Troubles into Triumphs Start Today!
  
  
  Mar 14, 2024 Is Your Tax Preparer Trustworthy? Essential Checks You Can't Miss!
  
  
  Mar 5, 2024 Begin Your Journey to Tax Relief: **** the First Step Today!
  
  
  Feb 27, 2024 Say Hello To Tax Relief And Regain Control Of Your Finances!
  
  
  Feb 22, 2024 Master Your Tax Season: 6 Essential Tips for Stress-Free Filing!

  

  Business response

  06/20/2024

  Hello ******,
  Please call us at ************ and ask for ******* Thank you!

• Initial Complaint

  05/23/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I paid close to $800 to *********************** from the Federal Tax Law Group to help me with my *** Owed Taxes in what he told me was Program called the Fresh Start Program in 2023! He took my money and did nothing to help me with the program nor did he contact the *** in my behave. He told me I would have to pay him another $2k first to complete the process!

  

  Business response

  05/23/2024

  Dear *******,
  
  Thank you for expressing your concerns. However, your posting seems to conflict with the details we have on file for your case.
  Our records indicate we have already completed 3 tax returns for you, and you recently discussed proceeding with a 4th filing. Additionally, as of November 2022, we successfully negotiated and finalized a non-collectable resolution for your outstanding IRS balance.
  If you do not wish to move forward with the additional tax preparation, please confirm, and we will close out your case with the existing 3 returns and IRS resolution. Otherwise, we're happy to discuss any remaining questions you may have by calling ************.

• Initial Complaint

  05/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  no one will respond to me or update me on my account, i have paid $500 of $650, I am putting a stop payment on the $150 i still owe them.

  

  Business response

  05/21/2024

  Hello ****,
  We acknowledge your recent attempt to contact your designated representative on Friday, which happened to be her scheduled day off. Following her return on Monday, she promptly reached out to you and began your refund process.
  We sincerely hope that you obtain the necessary assistance to address your tax-related issue.
  Thank you

  Customer response

  05/22/2024

   
  Complaint: 21725965
  
  I am rejecting this response because: I have only been refunded $50 of $500 I don't understand why. Please refund me $450 more dollars promptly. Thank you!!!
  
  Sincerely,
  
  *********************

  

  Business response

  05/22/2024

  Dear ****************,
  We have processed and refunded each of your transactions individually. Please note that the timing for each of these credits to appear in your account depends on your bank's processing procedures, which are beyond our control.
  Thank you

  Customer response

  05/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  05/13/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I am writing as I hired Federal Tax Law in 2021 and ******* expressed that his company could assist with the tax debt, we incurred for years 2018, 2019, 2020, and 2023. He stated they would help, and he sent me forms to sign. Then someone called and presented more information to me and gave me prices based on what result I would receive from the **** I paid them $5000 and here we are in 2024 and nothing has been done. A year in a half after signing the documents I received an email to finally upload financial documents. Nothing else happened after that except for I changed case managers at least 3 times. In 2023, ************** and I finally talked about my case, and she was rude and condescending on the only 3 occasions we spoke. I began to receive threatening letters from the *** in February 2024 and so I sent them for the 2nd time to ************ and her case coordinator ***** wrote me asking that I complete another POA as soon as possible. When I called the ***, they stated they had not heard from the Federal Tax Law group since august/September of 2023. They did absolutely nothing on my case since having it in 2021 now I am in an absolute rush to get something done before we are to go in financial ruins. I had to hire another company to help us and pay double the amount. I want my money refunded and an apology for taking advantage of peoples demise. Just sickening that a company can portray they are able and willing to assist you to only know they have no good intentions. Recently, I still owe one last payment and the billing department is sending threatening emails that they will suspend my account if I do not pay that small amount. Well, I feel the same way about Federal Tas Law Group when I am requesting them to refund my total amount. I hope you do the right thing so I will not have to resort to legal action to get money back where you all did not provide any services or products that we paid for.

  

  Business response

  05/23/2024

  Dear ******,
  Thank you for raising your concerns. Allow us to address the status of your case.
  While there were initial delays in receiving documentation from you last year, your assigned tax attorney promptly discussed next steps after receiving those items in late November. Our team then prioritized finalizing your 2023 tax filing, a prerequisite for resolving your case, with your attorney's most recent *** call occurring on February 27th. However, your payments to our firm ceased around that time, resulting in a severely overdue balance that has hindered our ability to bring this matter to full resolution.
  We kindly request you get current on your account balance as soon as possible. Resolving the outstanding balance is crucial for us to effectively negotiate the best possible resolution with the *** on your behalf. Once the balance is addressed, we can refocus entirely on finalizing this case.
  
  Please let us know if you have any other questions. We appreciate your understanding as we work together to properly conclude this matter.

  Customer response

  05/24/2024

   
  Complaint: 21701150
  
  I am rejecting this response because: After paying 23/24 payments my last payment of ****** which is now $137.50 is due. You are not going to place your shortcomings on one last payment when you all received 23 full payments with none being late. I want you to handle your responsibility and your side of the contract which you failed to do in a timely manner which placed us in collections with the **** Had your company for 3 year who had this case done what you were supposed we would not be having this discussion, and I would not have had to make this complaint. 

  I have since hired another company as so many of us have had to do working with your company to get assistance. They have been able to work a solution in a short amount of time (since February 2024) and you all still have my case for 3 years with NO care taken to help the client, just our money. Although, I have had to hire and pay double for a new company for their assistance it has been a much better experience. I would suggest number 1, you provide a refund of my $5000.00 - $137.50, and apologize for dragging your feet when you had all that was needed before the 2023 tax returns were due. Hence, making changes within your organization to not take one's money and do NOTHING. I have read so many reviews and the stories are so very similar, you all did nothing for years, but took my husband and my money with NO results - NONE. TAKE RESPONSIBILITY, DO NOT PUT THE ***** ON THE CLIENT. Bad business to do such a thing when we have explained our concerns. 

  Refund and an apology - take responsibility. 
  
  Sincerely,
  
  ***********************

  

  Business response

  06/04/2024

  Hello ******,
  
  We strive to provide attentive service on every case, which for you was demonstrated through the consistent communications between our team, your assigned tax attorney, and yourself throughout the *** negotiations. However, as previously outlined, untimely and missed payments significantly hindered our ability to make further progress.
  
  To reiterate, multiple direct updates were provided to you on the status of these negotiations. Unfortunately, these efforts were impacted by the extended periods of overdue balances on your account with our firm.
  
  We remain committed to resolving your case successfully. To resume work, please call ************ and ask for our Resolution Specialist, *******************. He will be happy to assist you in getting current and moving forward productively.

  Customer response

  06/04/2024

   
  Complaint: 21701150
  
  I am rejecting this response because:

  I have never missed a missed a payment. The first year and half out of the 48 payments they were on time. Not until the first of 2024 did they stretch two weeks out. This last ****** that was due in February is the longest you all have not received a payment - well you've received partial. 

  I understand the payment you all continue to harp on but talk details on the negotiations you've done - nothing. I have had one conversation with ***** about them looking at a $900 plus payment, but you all had my account since 2/2021 with nothing, nothing but interest gaining on our end. 

  You all did not do anything of value to assist me on my case. In 3 years, I have talked with one tax attorney. What has happened aside from me speaking with her possibly 3 times. This is unacceptable and you all know it. I will not stop until I am compensated back our $5000 that you all were paid, and only small tasks and very few tasks were done in these 3 years. 

  I am not going to go back and forth with you all talking about payments when you received 47 out of 48 on time or not later than 2 weeks past the due date. The longest delinquent payment has been this last payment from February 2024, and you have received a portion of that. So, now we have established that and at no time would that hinder you all for 3 years from doing work on our case. If you are taking that into account, then once you receive the payment that was on the 25th of the month why wasn't anything done at that time until the next payment was due. Then when that was paid why didn't you all continue to work on the case if I was delayed in paying but you receive the payment the work on the case should have continued because no payment not one was pay 30 days aside from this remaining payment. 

  Your company failed in assisting us, you have nothing to show that you did any negotiating on our behalf in the 3 years except for the initial call to send over the *** and the contact in 8/2023. It is not supposed to take that long, and nothing was relayed to us about anything or statuses because you all did not have anything to report because nothing was done. I received one update and that is when ***** first called me and gave a $900 plus possible payment a month. NOTHING ELSE, NOTHING!

  These are the facts and I have a folder with all correspondence from Federal Tax Group - all correspondence and it was not much at all.

  Please stop blaming and pointing fingers and harping over the 48th payment that you all have not received (partial) and provide valid negotiating tasks that were performed. In February 2024 when I received the certified letter, and I contacted ***** and ***** that is when I called the *** and they provided that history of hearing from Federal Tax Group. We are out of $4812.50 and still where we started but now with no resolution, extreme interest added, and stress added to us. 

  
  Sincerely,
  
  ***********************

  

  Business response

  06/18/2024

  Hello ******,
  Please call us at ************ and ask for ******. Thank you!

  Customer response

  06/25/2024

   
  Complaint: 21701150
  
  I am rejecting this response because: There has been no offer of a refund, but I have set up an appt to speak with the person that asks that I call them. Call set for 7/3. I will come back here and update after that communication. 
  
  Sincerely,
  
  ***********************

  

  Business response

  06/26/2024

  Thank you, ******. We look forward to resolving your concerns.

  Customer response

  07/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Would you please remove the posting and close this out.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  04/22/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Federal tax law group has been doing nothing but charging me a monthly fee since may of 2023. For my tax years 2019,2020 and 2021. There is always someone different handling my case. And I have yet to see anything done in 11 months. And I want a refund and will go elsewhere

  

  Business response

  05/02/2024

  Dear ******,
  
  Thank you for bringing your concerns to our attention. Please know that providing outstanding service is extremely important to us.
  After reviewing your case file, it appears our team has made multiple attempts over several months to obtain the required financial documentation and information needed to finalize your returns but have yet to receive those.
  We want to reassure you that we remain committed to completing your returns as quickly as possible once we receive the necessary documentation from you. As soon as we have everything required, our team will prioritize finalizing your returns promptly.
  Please don't hesitate to reach out if you have any other questions or concerns.

  Customer response

  05/03/2024

   
  Complaint: 21606069
  
  I am rejecting this response because: I have been given a different person since my case has been open back in April 2023. I signed POA back in the beginning.  They have showed me nothing since this whole case was started. I have reached out to ******************* to have him contact me and have yet to hear from them. I told them under no circumstances are they to take any more payments off my credit cards and they continued to do so. I'm not happy with the way my case has been handled. Which is nothing. The only thing I received from them is wanting another payment! I want to handle my own taxes myself and I am requesting a refund of my money.

   

  
  Sincerely,
  
  ***************************

  

  Business response

  05/14/2024

  Hello ******,
  Our system shows multiple emails, texts, and voicemails left for you over a span of multiple months attempting to receive the documents previously discussed. Additionally, our management team has been attempting to reach you, including during scheduled appointment times, and has been unable to connect.
  Please reach out to our team as soon as possible, and we will be happy to review what is needed to move forward on your case. Thank you!         Phone: *************

  Customer response

  05/16/2024

   
  Complaint: 21606069
  
  I am rejecting this response because: I have told them multiple times that all my records were destroyed from my ex. How can I provide anything when I have no access to it. And furthermore I signed all that was needed at the beginning.  This whole matter is going back and forth sounding like a broken record. Just refund my money and I will handle this all myself!!
  
  Sincerely,
  
  ***************************

  

  Business response

  05/21/2024

  Hello ******,
  
  We understand the challenges in gathering documentation from several years back due to extenuating circumstances. However, one of the key items our team needs is the completed tax organizer. This form doesn't require any physical documentation, but rather captures important details from your recollection about those tax years, such as dependency information, income sources, deductions you may qualify for, etc.
  
  By providing your responses on the tax organizer, our preparers can ensure your returns accurately reflect your specific situation and maximize any available benefits. Once we receive your completed organizer, we'll be able to finalize your returns promptly.
  
  Please let us know if you need any assistance with the tax organizer. We're happy to explain further or provide clarification. Your cooperation in providing this information is appreciated and will allow us to move forward efficiently.
  
  Thank you for your understanding.

  Customer response

  05/27/2024

   
  Complaint: 21606069
  
  I am rejecting this response because:
  Once again I'm very dissatisfied with the services that was taken. Which was just monthly charges. I've asked in every response to refund my money!! Nothing has been done in a year!!! You can request information and once again I've told you all my records have been burned by my ex. She even burned my brother's cross on New Years Eve!! I was told in the beginning from **** that I didn't have those records and he told me not to worry about it. But yet you keep requesting it. Again I want a refund so this case can be closed.
  Sincerely,
  
  ***************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩