Business ProfileforKandi Kouture

I recently purchased 4 leotards from The Kandi Kouture Boutique Kandi_Kouture for my daughters dance company photoshoot. When they came in (2) of the leotards had pilling but the pink leotard medium child size was awful. With the other two leotards that did not have pilling - they were both supposed to be an XSA. They were completely different sizes. When I reached out to the company their response was that they were not responsible for *********** and would not be refunding me for it nor would they replace it. If you need a quality ***************** I would recommend ******** as they stand behind their work. As a both a studio owner and a mom, I will no longer be purchasing from Kandi Kouture for my dancers or my **************** both terrible customer service and quality.

We are very sorry that we were unable to break with our store policy. This clients order of four leotards was delivered on 9/28/23 and on 10/12/23, she contacted us via ******** with the following message, Hey, all of my leotards came in and are gorgeous except for one. Is this piling normal? I had her put it on for her photo shoot and this was there when we took it off. Due to Kandi Kouture being unable to verify the conditions in which a garment has been placed after being washed and/or worn, we cannot offer replacements should any damage occur. Also, upon our review of the image, it was our opinion that that the mesh had been snagged. After providing our store policy to the client, she posted multiple times in various ******** groups that we are also members this same complaint provided to the BBB, which now stated that two leotards were delivered to her with the piling, that she received incorrect sizes (her order states CM+TS, not TXS) and that she was submitting a chargeback for her entire purchase. In our attempt to defuse the situation, we issued a refund for the one leotard she originally contacted us about. As this client continued to comment about her Kandi Kouture experience in various ******** groups that we are also members, a fellow member provided us an image of the clients ******** cover photo depicting her girl wearing the leotard in question with no signs of damage. The photo was dated 10/9/23. At this time, we thought it best to cease the need for any possible future communication with this client and issued a full refund. We pride ourselves on providing amazing customer service while also following our store policies that are clearly communicated.