ComplaintsforGreat Western Building Systems, LLC

• Initial Complaint

  10/27/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  9-30-21 paid *** $16,404.34 down pmt for a 40x30 metal ********************************* stamped drawings. 11-24-21 pd $1,600 to *** for foundation plan. San Bernardino County rejected the engineers stamp as its was due to expire before they could issue our "permit". Also rejected *** as not on their approved provider list. *** will not fix either problem prohibiting issuance of our building permit. They refuse to refund any money paid stating they have a "no refund policy". 9-30-22 A YEAR LATER WE Sent certified letter canceling building & again requested refund as *** cannot comply with our county laws. We've lost the welding contractor we scheduled to erect in summer 2022 from *** nonresponse. We received nothing for our deposit. Taking money for something you are not legal to provide is FRAUD. All we want is our money back.

  

  Business response

  11/07/2022

  *************,
  Our CA certified engineer's license expires from time to time, and then he gets it renewed. We are happy to have him re-stamp your drawings with his updated license expiration as was already offered to you by your project manager. Your building authority should also be able to look up his license number to verify he is current. 
  As far as your county building requirements, we deliver to ********** many, many times per year and we are familiar with these requirements. The *** certification is not necessary as the code allows for third party inspection which we regularly do here at our factory. Our welding certifications are up to date and there is nothing preventing us from moving forward other than your refusal to allow us to do so. The only alternative is for us to use one of our *** AC-472 certified suppliers which you declined at the start of your project. 
  Your allegation that we refused to help with either issue is false and defamatory.  It is our intention to supply you with a building that you can use and obtain a permit for.  It is fully designed, engineered, and detailed and we are ready, willing and able to supply you with your building should you choose to do so. 
  Sincerely,
  Great Western Buildings
  
  

  Customer response

  11/08/2022

   
  Complaint: 18324188
  
  I am rejecting this response because:its not honest or true. No resolution offered. Its not the County's responsibility to "verify" engineers qualifications as *** says they can look him up. Bottom line no current stamp has been provided to date! No permit will be issued by the county. *** has wasted both our time and money and refuses to return our deposit of over $16k. WE DEMAND A REFUND.
  
  Sincerely,
  
  ***** & *********************

  

  Business response

  11/28/2022

  **************,

  Your building is fully designed, engineered, and detailed.  Our mutually signed contract states that you are not entitled to a refund for payments made, and we have previously explained that we are able to provide a building that can be permitted in your county.

  Sincerely,

  Great Western Building Systems

  Customer response

  12/12/2022

  I did reply to the Better Business that our issue was NOT resolved or even represented correctly by GWBS weak response. They seem to have a different story. Bottom line, they did not provided, even to this day, a current engineering stamp that our county required of ** months ago, nor it did they become an "approved fabricator" as required by san bernardino county. They continue to refuse to return our $16k+ deposit. We sent a letter that we are DONE and demand a refund.  NOT RESOLVED! Seems we are going to require an attorney to recoup any of our money. Simply robbery.

• Initial Complaint

  10/20/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I purchased on October 7th, 2021 for $86,000. I was told 6-8 months lead time - "for sure by June" , 2022 I placed a $30,000 deposit. After submitting the deposit, I was told that my hangar door required an additional $8,000 in engineering design. GWB had the door specs prior to bidding the contract. At this point, the bid was no longer competitive, so I asked for my deposit back and they refused saying that I signed a contract. I immediately retained an attorney at which time the owner stepped in to salvage the situation. He dropped the re-engeering fee to $3300 and assured me the rest of the project would go smooth. I was in a time-crunch for the building (selling my home and building a new one) and I did not want to start from scratch so I moved forward. TIMELINE:11/16/2021 - Final Drawings approved - Received Engineer Stamped Permit Drawings on 12/22/2021.11/29/21 - "****, looking at your placement in the queue, you are about 3 weeks out from being started." - Project Manager via email 12/8/21 - "****, your project is 10th from what they are currently working on." - Project Manager via email On 7/5/2022 (8 months later) - I asked for regular status updates and I received "Delivery Lead Time: 16 - 20 Weeks from completed Permit Drawings" Those were completed 12/22/2021?? It is now July!Sales promised June, ** had to adjust to September, then November. ** has passed the buck to the next excuse maker who at last conversation said the building is scheduled to go into production on 10/29. The conversation prior.... 10/24. The owner told me before that..... 10/17. Purely reactive communication throughout the process! Except for invoicing! I just recently received a document asking me to sign for a freight charge for $8,092.75 when on 10/27/2021 the ** quoted me $4,815.00 for freight.This company removes negative comments from its ******* videos. I used those videos to help me select a company. They are hiding their bad reputation. VERY SAD!

  

  Business response

  11/07/2022

  **************,

  Our records indicate that your building has been delivered, and that you have been working directly with *********************** the president of the company.

  Please reach out to us directly if you have any further concerns.

  Sincerely,

  Great Western Buildings

  Customer response

  11/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is temporarily acceptable.  We are still awaiting windows and insulation that were part of the order.  However, we are not ready for those items at this point.
  
  Sincerely,
  
  *******************

• Initial Complaint

  10/11/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I purchased a building kit in February of 2022 with a delivery date of July, that got delayed then August was the scheduled delivery. I had a delivery date set that *********************** set and so they sent me the request to pay in full as it was shipping in 14 days. I paid them $120,000 and now they continue to delay delivery, 3 different dates in 6 weeks now they have changed the ship date to approximately 10/31. The last delay they blame on the siding and trim but I found out they havent even finished the building steel components. This company lies they take your money and I not sure they are ever going to deliver. The owner **** tells you something but then changes it without telling you. They alway delay things 3 week at a time. I have been trying to reach **** by email, text and phone calls to no avail. They have now cost me the the cost of the building and the contractor that I higher because they have other jobs and just cant keep waiting when they continue to delay delivery.

  

  Business response

  10/31/2022

  Hello,

   

  Our records indicate that your building was delivered on October 17th.  We hope you are pleased with it. Please let us know if you need any further information.

   

  Sincerely,

  Great Western Buildings

  Customer response

  10/31/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  09/20/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  #***** Initial purchase of the building on 8/31/20 and prior to the purchase was told that delivery was 6 months out.Since that would put the delivery into the winter months,I delayed the manufacture to the Spring of 2021.All engineering was completed during this delay window.Upon executing the manufacturing process on 3/16/21,I was then told by the project manager that delivery would occur in Aug-Sep 2021.The manufacturing approval was signed as of 3/30/21 with an estimated delivery still for Aug-Sep 2021.On 5/13/21 the delivery date was pushed back to Sep-Oct 2021.On 8/3/21 the delivery date was again pushed back now to 12/3/21(right back to a winter delivery).This time I told GWB to keep the schedule to not delay the project further.On 8/30/21,the delivery date was rescinded without a new delivery date.Over multiple phone calls with the project manager,it was explained that they were bringing a manufacturing plant online and waiting on equipment.As of 10/4/21,the delivery date was then again pushed back to Spring of 2022.On 12/26/21,I was told buildings are coming off the manufacturing line and should improve and was told delivery in spring of 2022 is still accurate(both on 1/7/22 and 2/27/22).On 4/1/22, I was told that my building was still waiting on a new welder to come online in the new facility (this is 4 months after buildings were already coming out of the new facility).On 5/27/22,the delivery date was pushed again now to 8/8/22.On 6/28/22 delivery is now pushed to 8/15/22.Just two days later,I am told the delivery date has been rescinded again and new load date of the week of 9/5/22 was provided.On 7/19/22,a new load date of the week of 9/19/22 was provided.On 8/19/22,I received the request for final payment (I was told GWB policy requires payment two weeks prior to shipment-paid).On 9/1/22,a new load date of the week of 9/12/22.On 9/19/22,a new load date of the week of 9/26/22. Now 1 month after final payment and building still does not have a load date.

  Customer response

  10/04/2022

  The building materials indicated in BBB complaint ******** have been delivered on 10/1/22.
  
  Regards,
  ***********************
  

  
  

• Initial Complaint

  09/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  An amount of $20,903.75 was paid as a deposit to Great West Buildings on 4/23/22 with an additional amount of $2,452.80 paid on 5/12/22. The original timeline given by ********************* before the deposit was given was we would receive stamped plans for permitting purposes in 2-3 weeks with delivery of the actual building to be late summer. I am requesting a refund of our deposit in full due to Great Western Buildings not producing any sort of services after the deposit was received. I have interacted with 2 separate project managers, *********************** (who suddenly ended employment at the company) and ***********************. From both project managers I was given false timelines and excuses as to why perviously given timelines were not being met. After an aggressive conversation with *********************** on 8/10/22 that ended with him cursing and hanging up on me I requested that I no longer work with ************************* and that we receive a full refund. That same day I received a phone call from ***** (last name not given) who claimed to be *************************** supervisor. I repeated my request for a full refund to which he stated was not their policy. I explained the entire situation to him and he stated he would pass me on to the ** of the company, *****************, as he did not have the authority to give a refund. He stated ***************** would contact me by the end of the week (8/12/22). I did not hear anything from ***************** and called ***** back again the following week. He claimed ***************** had been out sick and would contact me by the end of the day. That did not occur and when I called ***** the third time my call was ignored. On 9/15/22, over a month later, I received emails from ***************** to schedule a phone call for 9/16/22 at 1pm PST. After I did not receive a call I called him at the provided phone number twice, at 1:06pm PST and 3:11pm PST. Both calls were not answered. I fear any building provided by this company will be unsafe and I want the full deposit refunded. Order #*****

  

  Business response

  10/15/2022

  *************,

  We were under the impression this complaint was resolved.  Is that correct?

  Customer response

  10/18/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me if the agreed upon terms are followed through with.  If agreed upon terms are not completed I will re open the case.  
  
  Sincerely,
  
  *************************

• Initial Complaint

  08/31/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I purchased a 40' x 60' steel building from Great Western Building Systems on 7/23/21. I was told to expect delivery in Feb. of 22. February came around and I was then told new delivery should be spring 22. ****** came and went and I was then told mid summer 22. My original project manager left the company and I was assigned to another, and he told me my building was in line for production and if it didn't make it in Aug. 22, it should by Sept. 22. It is now the 1st of September and I received a call yesterday from yet another project manger to NOT expect my building before November 1st, if at all this year. I paid a sizeable deposit up front, which they claim is non-refundable and will not even consider a refund. When I paid this, I was told this deposit was to lock in the prices of the steel and other raw materials for the price I contracted to purchase the building. However, the project manager that recently called me gave me a sob story of how much steel and raw materials have gone up since I ordered my building (should not be my problem as I paid a deposit to "lock in the price" of these materials and the delay in manufacturing my building is 100% on GWB). I told the project manger that I had concrete per the design plans provided already down since Mar. 2022 (based on the previous update of a spring building delivery). I also told him I have had 2 erection contractors locked in now since then for the building that have backed out because I can't commit to a delivery date, leaving me to have to try to find one if I ever get a date I can trust. I told the project manager that I would appreciate a committed date when I will receive my building, not a date that I should NOT expect my building!!! I also asked him why my project could not be made a priority given the length of time that I have patiently waited for my building and he told me the only way I could get priority is to pay more for the difference in cost of the materials! No accountability by GWB at all!

  

  Business response

  09/13/2022

  ***************,

  Your building is in the fabrication schedule to be produced the week of October 24th, with an anticipated delivery the week of October 31st.  We appreciate your patience - lead times extended considerably when we anticipated that they would improve.  You can expect to receive communication from the delivery team by the beginning of October to coordinate and communicate how to prepare.

  Sincerely,

  Great Western Buildings

  

  Business response

  09/13/2022

  ***************,
  

  Your building is in the fabrication schedule to be produced the week of November 7th, with an anticipated delivery the week of November 14th.  We appreciate your patience - lead times extended considerably when we anticipated that they would improve.  You can expect to receive communication from the delivery team in early October to coordinate and communicate how to prepare.
  Sincerely,
  

  Great Western Buildings
  

  
  

• Initial Complaint

  08/29/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Signed contract, #*****, paid deposit 2/5/2021.Year #1: Promised delivery dates changed from Aug 2021, then Sept 2021, disappointed each time due to excuses (supply, manufacturing, fabrication, product, 3rd party builder, new business start up, welders, computer chips, equip testing). Ultimately I was promised my building in early spring 2022.Year #2: All communications were initiated by me. My calls were usually returned, never was my PM proactive in communicating anything. I found a ******* video on what to expect with my delivery. The order number on that truck was a 170 higher than mine. GWB was loading and delivering buildings with orders placed after mine! Also seen through other online posts, GWBs is satisfying customer orders placed after mine.PMs backup did return my call in Apr 2022 having a few conversations, even learning I was #3 on his whiteboard, he was trying to pair me with someone for delivery, and my order was marked ASAP. He said I should have my building by ********* 2022. With this new commitment I felt confident; I ordered hangar door and insulation. Well I should have listened to my wife! True to form, GWB left me hanging again! Now I have a rusting door sitting on my cement slab and $80/mo insulation storage fee, and a soon-to-expire building permit. My PM returns and tells me that ********* is not possible because of steel prices. He was bold enough to tell me that *** "can not go bankrupt trying to get me my building". The audacity of his very telling comment! Next delivery date given is Oct 2022, which is now Nov! How do you go from #3 on a white board / pair for delivery / ASAP in April 2022 to there is no end in sight? How is it that when we signed a contract in February 2021, 572 days later, still no building? Without success I have asked multiple times to have the owner call me and tried calling him. All of this is unacceptable business practice and customer service, deceptive, and quite frankly I feel it is unethical.

  

  Business response

  09/13/2022

  ***************,
  Your building is in the fabrication schedule to be produced the week of October 24th, with an anticipated delivery the week of October 31st.  We appreciate your patience - lead times extended considerably when we anticipated that they would improve.  You can expect to receive communication from the delivery team the first week of October to coordinate and communicate how to prepare.
  Job numbers are a difficult way to gauge what order a building should deliver.  Many variables go into scheduling, ranging from when the final design was signed off on the building, whether additional changes were requested, its complexity/size, and whether it needs to be consolidated for delivery.  We are doing everything we can to get you and all our customers their buildings as quickly as possible.
  Sincerely,
  Great Western Buildings
  
  

  Customer response

  09/15/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  first week of October 2022 - Delivery communication
  24 Oct 2022 week - fabrication
  31 Oct 2022 week - delivery
  
  
  Sincerely,
  
  ***************************

  Customer response

  10/11/2022

  On 9/15/2022, we accepted *** response dated 9/13/2022 to BBB complaint #17795060:

   

  first week of October 2022 - Delivery communication
  24 Oct 2022 week - fabrication
  31 Oct 2022 week - delivery
  
  At this point we have now passed the first date commitment (first week in October) with no communication from ***

  Customer response

  10/17/2022

  Regarding BBB complaint #********, our acceptance to Great Western Buildings was to their response committing 3 dates for action: first week of October 2022 - Delivery communication 24 Oct 2022 week - fabrication 31 Oct 2022 week - delivery It is now mid-October, the first committment date has passed with no delivery communication from ***, very much like promises made and broken throughout this entire transaction (600+ days since order/deposit). We are one week out from fabrication, two weeks to delivery, and are expecting the promised communication and committment to the delivery - 31 Oct 2022 week - so that we can secure needed resources, equipment and manpower.

  

  Business response

  10/31/2022

  ****************,
  

  We are very sorry that your project was further delayed.  When a delay occurs, all projects are moved out.  We are working hard to prevent additional delays, and use only prompt and  reliable suppliers.  Unfortunately the individual we had managing deliveries did not reach out to you because the schedule was pushed out.  We would prefer all customers be contacted when there is a delay so they can be informed and prepared, and we have made adjustments at Great Western Buildings to ensure this communication occurs reliably going forward.
  

  Your building is now scheduled to be fabricated the week of November 28th, which will have it delivered around the week of December 5th.  We recognize that these ongoing delays cause hardship and are difficult to manage.  Our new administrative manager will reach out to you tomorrow so that you have her contact information and she can keep you updated.  That way you will be able to be prepared when your building arrives onside.
  

  Sincerely,
  Great Western Buildings
  

  
  

  Customer response

  11/06/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by *** in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  In response to *** communication dated 10/31/2022 for complaint #******** 

   

  You have changed our fabrication and delivery dates without any communication to us, and if we did not file another complaint would you have ever commuicated to us? (Rhetorical).

   

  Your new dates are fabrication the week of Nov 28, 2022, with delivery the week of Dec 5, 2022 and 1 day later, your administrative manager changed the date to Dec 12, 2022.

   

  We accept these revised dates as the new final dates, with no changes.  Any change will result in further action on our part.  

   

  We feel we have been more than accomodating, but 640 days since we gave *** our deposit is beyond acceptable. There is no excusable reason why this building has not been delivered. You take advantage of the "little guy" by taking deposits and making promises that you do not keep, meanwhile selling and delivering new orders. This is a very unethical practice, if not illegal.

   

  
  Sincerely,
  
  ***************************

• Initial Complaint

  08/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased the building on 3/24/21 and prior to the purchase was told by the sales rep that delivery was a few months out maybe 6 months. I was then told by the engineer that delivery would occur in fall 2021. When that delivery date wasn't fulfilled, I was told by *********************** the engineer that delivery would be January 2022. I told him that would not work because of the extreme weather conditions at the jobsite during the winter and that I was very disappointed that I was lied to about the fall delivery. I explained that I wanted an April 1st 2022delivery and he said that wouldn't be a problem. That delivery date was also a lie, and I was told in April that delivery would be about June. After much trouble getting anyone to return calls or emails, we finally got a floor production supervisor that stated that the company did not have the machinery necessary to assemble my building and they were waiting for it to arrive before they could start production. They did not have the machinery they needed to build the building they sold me over a year prior!!!!! This must be a criminal act in my opinion. Nevertheless, with much trouble and endless calls and emails I said my must deliver by date was July 13th, 2022. Sometime later I was promised a delivery date of July 15th. That date was a lie and was later promised August 27, 2022. That date was also a lie! I was told September 1-6th, 2022. I now have been told that my project has been pushed back and production will not even start until sometime in October 2022. Of course, I have absolutely no faith that this promise will be upheld or that this company is even a legit operation. The delays have cost me a years' worth of lost rents from the building not being completed, construction delays and scheduling problems. The building department has threatened to pull my permit because of lack of progress. Now best-case scenario is I will be erecting the building in winter in a location that sees -20* temps and 80" of snow.

  

  Business response

  08/29/2022

  **************,
  

  When you placed the order for your building, buildings were manufactured by third party partners.  We made the decision to remove these third party manufacturers to alleviate the extreme delays, in some cases ***** months with a tripling of steel costs. Rather than pass these costs and extended lead times onto our existing customers Great Western made the decision in *********************************************************** house and back to ********. 
  

  Although our lead times have improved since opening this new facility, there are ongoing supply issues that continue to cause delays, beginning with massively delayed equipment - 12 months or more.  We are very sorry for the hardship they have caused, and are working as hard as we can to provide you and all our customers with their buildings as soon as possible. Your project is scheduled to fabricate and ship the week of October 24th.
  Our founder and ********** ************************ has been informed on your project and is planning to reach out to you this week. 
  
  Sincerely, Great Western Buildings

  Customer response

  08/29/2022

   
  Complaint: 17706906
  
  I am rejecting this response because:

  *** has never made true any of their promises so another lie of many about a future delivery date is by no way a resolution. 20 Month wait after a 30% deposit is completely unacceptable. If *** would have been truthful about the delivery time up front, I would never have purchased a building from them and would have gone with other options that would have resulted in a completed building a year ago. The delivery delays have caused lost rents for over a year, construction cost increases, winter conditions costs for erection, loss of opportunity cost, and loss of contractor scheduling. I locked in my price with *** by placing a 30% deposit and it is completely *** problem that they did not place an order for the required materials to complete my project at that time, and then chose to not use 3rd party contractors. I now have town approval for this particular building, permitting for this particular building, and a completed foundation for the exact specs of this building. Town approval and county permitting is expiring due to the unacceptable delays from ***. It cannot be understated the loss that *** and their incompetence has cost me. It is clear that *** had no right to sell me a building, as they had by their own admittance absolutely no way to fulfill their commitment to deliver.   
  Sincerely,
  
  ***********************

• Initial Complaint

  08/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I started my building order process the beginning of March 2021. After speaking with a local who also ordered a building from them he informed me he and his wife were given a veteran discount. I then asked GWB for the veteran discount and they said my building was too far into the production process because the price was set and my deposit submitted. This was May 2021. I was told delivery of my product by August/September of 2021. I was then told November or December of 2021. Then January of 2022. I began my construction Loan January of 2022 figuring it couldnt take too much longer. I was then pushed back to March of 2022 but told I was coming close to the top of the list. I continued dirt work/concrete/ engineering and so on. I have been paying construction interest and incurred costs obviously since that time. I was then told may or June of 2022 then July, then The first week of August. Then the end of August. End of July 2022 I paid the full in remaining balance when I was notified they required final payment. I was just told it will now be October 2022. Im now talking with an Attorney and exploring my options. I know there is a customer here (mentioned before) who ordered his building after mine and received his May of 2022. This company must be putting us little guys who ordered literally years ago on the back burner to service bigger companies. *********************** was for the most part good to deal with. But the treatment this company has given me by taking my hard earned money, but not reliving a product in a timely manner, and making me pay months in interest accrual with repeated promises of delivery is just down right not becoming of a good business. If you cant service your existing customers you shouldnt be taking on more orders. I will be looking into Detrimental Reliance for a potential suit as this point. Almost 18 months of being patient and resilient and not even the ability to get my veteran discount. This is ethically wrong of a BBB business.

  

  Business response

  09/01/2022

  ********************,

  Your building is scheduled to ship the week of September 5th. We recognize that the delays have been difficult, and we are working as hard as we can to prevent any further postponements.
  We can understand your frustration that someone who ordered their building after you did would receive it first, however there are other factors that determine the delivery queue.  For example, the complexity of the project, when the design was finalized, the lead times on your particular materials or accessories, etc.  The size of your project could influence delivery if there are heavier/more difficult materials to source, the length of time to detail, or if you are waiting to be paired up for consolidation.  
  Finally, our pricing is set by the steel commodity market and our estimation software.  Sales reps have some leeway, however we do not offer formal Veterans discounts.

  Sincerely,

  Great Western Buidlings

  
  

  Customer response

  09/01/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  08/10/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We signed a contract to purchase a building with *** January 2022. We paid half the building, paid extra to have them design our foundation but when we received the plans the foundation drawing where not provided. We experienced several week delays in receiving the drawing, we had to call the project manager every week because he didn't follow up. This is going to put us behind on our project and cost us additional monies.

  

  Business response

  08/15/2022

  ********************,

  Once permit drawings are complete, the foundation drawings take about two weeks.  We are sorry this information wasn't communicated to you by your project manager.

  Sincerely,

  Great Western Buildings

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩