ComplaintsforAuguste Escoffier School of Culinary Arts in Boulder
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/16/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I got the ok from a supervisor to have my stipend for school dispersed to me on the 12th of February. The funds never showed in my account. I called yesterday and spoke with 3 different employees in the financial aide department at Escoffier. All three of them lied to me and told me it was dispersed on the 12th. Today I called again because there is still no money in my account. They rep from financial aide told me it was not sent and they can only send them once a week. Again, another lie. I needed that for desperateky and to lie and play with my emotions like that is unbelievable! I asked for a supervisor and no one has gotten back to me yet. They can easily disperse the money even if it's not something they typically do. If they don't send that to my bank today,Business response
02/13/2024
We have researched our customer database and determined that the person making this complaint is not a customer of ****************************************************************** of ********************** Arts in ******, *****.Customer response
02/14/2024
Complaint: 21287560
I am rejecting this response because:
Regards,
***********************Business response
02/14/2024
The Auguste Escoffier School of Culinary Arts campus located in ******, ***** is not the same entity as the Auguste Escoffier School of Culinary Arts Boulder (online) campus. The screenshot provided by the complainant is associated with the other school, and not the Auguste Escoffier School of Culinary Arts ****** school. They are two different schools, which is why this complaint lodged against the ******, ***** campus does not apply.Customer response
02/14/2024
Complaint: 21287560
I am rejecting this response because:
Regards,
***********************There is no option for the online Escoffier. Are you saying that you have the same exact name but are not affiliated? I would definitely file a complaint with the BBB for another business entity using your schools EXACT SAME BUSINESS NAME! Or it's just a WILD coincidence! -_-Customer response
02/20/2024
They have resolved this issue. Thank youBusiness response
02/22/2024
Dear Customer Relations Team:
On February 20, ****, Auguste Escoffier School of Culinary Arts located in Boulder, ******** (***** Boulder, formerly Culinary School of the Rockies)received notification of complaint number ********. This complaint appears to have been originally received by the ******, ***** school on February 13, ****, and transferred to ***** Boulder on February 20, ****. ***** Boulder has reviewed the matter and provides the following information for your review and consideration.
Upon notification, ***** Boulder took prompt action to research and resolve the complainants concerns. The concerns stem from the complainant's request to expedite a disbursement. ***** Boulder did honor this request, however, there was some confusion regarding the processing time needed by a third-party vendor to receive the disbursement and for the complainants financial institution to accept the disbursement before he could access it. ***** Boulder followed up with the third-party vendor to ensure the disbursement was processed. On February 15, ****, a member of ***** Boulders staff spoke with the complainant via phone to confirm that he had received the disbursement and that the issue had been resolved to his satisfaction.
Sincerely,
*************************
Campus President-*******Initial Complaint
01/10/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Auguste Escoffier School of Culinary Arts I have requested to be removed from the program after submitting my application 24hrs, I have spoken with multiple representatives and after advising them I was no longer interested in the program I was emailed a enrollment verification notification. I have read the policy which states I have 5 days to cancel my application for enrollment to the school program and instead I have been given the run around which is why I would like to cancel my applications immediately!Business response
01/18/2023
Better Business Bureau
Attn: Resolution Department
P.O. Box 191279
*****, **, *****
*****************************************
RE: Complaint ID ********
Dear Complaint Resolution Team:
Auguste Escoffier School of Culinary Arts, located in Boulder, ******** (formerly Culinary School of the Rockies), is in receipt of your letter dated January 11, 2023, regarding Complaint ID ******** regarding ***********************. ***** has reviewed the matter and provides the following information for your review and consideration.
After further review of the situation, ***** strongly feels that a misinterpretation of the agreement terms occurred. ***** has spoken with ************ and has provided clarification to her regarding her concerns. ***** is happy to report that the situation has been successfully resolved. ************ is under no financial obligation to the school, her enrollment has been successfully canceled per her request, and her $25.00 application fee has been fully refunded.
***** respectfully acknowledges ************** request for no further contact and will ensure she no longer receives messages from *****. As such, ***** has taken action to ensure her contact information has been removed from all call lists, email lists, and mailing lists in accordance with her request.
Should you have additional questions regarding this matter, please feel free to contact me. I may be reached at ************** or ************************************.
Kind regards,
**************************** M.Ed., CEC, AAC | ********************************* ************************************************************* 80305
Office: ************
"Cooking is a science and an art." - Auguste Escoffier
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.