Complaints

This profile includes complaints for Yes Energy Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Yes Energy Management

  9910 Federal Dr Ste 100 Colorado Springs, CO 80921-3836

  
• 

  Yes Energy Management

  500 Colonial Center Pkwy Ste 200 Roswell, GA 30076-8852

  
• 

  Yes Energy Management

  500 Colonial Center Pkwy Ste 200 Roswell, GA 30076-8852

  
• 

  Yes Energy LLC

  53 W JACKSON BLVD 11 1125 CHICAGO, IL 60604

• 

  Yes Energy LLC

  53 W JACKSON BLVD 11 1125 CHICAGO, IL 60604

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cant contact this company my apartment management companyis trying to take me to court for a water bill for this company. They say i owe $578. Then came next day and said $666. I then recieve a bill from this company for $173. I have tried to call them also, sent a email havent heard back from them! I believe someone is trying to put money in there own pockets ( apartment complex)

  Business Response

  Date: 01/25/2024

  Hello ******************,
  
  Thank you for reaching out to YES Energy Management regarding your concerns.
  
  To clarify we do show that you reached out to YES Energy Management on 1/18/2024 via email and response same day:  
  Email: *******************
  Email received:
  Hello, I need full *** due for water and sewer for court purposes. *************************** ************************************* apt 301 ******* ** ***** . I have a recent bill for ******?
  
  Email reply:
  According to the latest bill, which I have attached here for you, the balance on January 8th was ******. Since payments are collected by the property management, you would have to contact them or access your resident portal for a more up to date figure. Your portal can be found at *********************************.
  
  Via phone call: 1/22/2024
  Name of the caller: ***************************
  Description: Called to inquire about the balance on the account
  Agent's actions: I provided the amount due on the most recent bill, advised to contact the property to get the actual balance as we do not collect the payments, she asked for the name of the water company and I gave it to her, I offered to send her the copy of the most recent bill, she refused.
  
  Please find a copy of the statement attached here as of 1/8/2024. Please note, YES Energy Management is a third-party utility billing service.Since all monies are collected by and belong to the leasing company; confirmation of any payments that have been applied to your ledger would need to be provided by them. To get the most accurate balance you can login to the portal or confirm with the leasing office.
  
  Should you have any further questions or concerns, you may reply to this email message or contact YES Energy Management at the phone number listed on your statement. 
  
  Best regards,
  YES Energy Management Team

• Initial Complaint

  Date:01/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When the apartment I live in was purchased by a new management company, my water and sewer bills tripled in price (from the usual $18 to nearly $50-60), and I was told that there was an issue with the meters and that my bill would "true up" after the connection was restored.I continued to be overcharged until the meters were restored, and the charges dropped back down to the $18 range. I was never reimbursed for the extra charges that were not based on actual usage, when in my state (and according to my lease) we are only supposed to be charged for actual usage. I definitely did not use the utilities more than usual during that time period.I first contacted YES back in September and I keep getting told that if I was overcharged that the bill with adjust automatically, but that has not happened and it has been four months since then. I was assigned a case number (#********) and was told the adjustment would take place with my December bill, but that did not happen.I wrote them again today to check on the status of the case, but they only replied with the same thing they've told me all along, that the bill will true up if I was overcharged - but they have never adjusted or reimbursed me for the overcharges a few months ago.

  Business Response

  Date: 01/10/2024

  Hello *******,
  

  Thank you for reaching out regarding your concerns. Please allow us to review your account and follow up with you once we have more information to help address your concerns. We will be getting back to you soon.
  Should you have any further questions or concerns, you may reply to this email message or contact YES Energy Management at the phone number listed on your statement. 
  
  Best regards,
  YES Energy Management Team
  

   

• Initial Complaint

  Date:01/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are double charging me on electric gas, water, and trash. my bill was nearly 3 times the monthly average that Im used to paying *********** is also not taking the monthly readings from the meters as they are supposed to do.

  Business Response

  Date: 01/10/2024

  Hello ******,

  Thank you for reaching out to YES Energy Management regarding your billing concerns. Please allow us to time to review your account and complete the needed research to better address your concerns. We will get back with you shortly.

  Should you have any further questions or concerns, please contact YES Energy Management at the phone number listed on your statement. 

   

  Best regards,

  YES Energy Management

   

• Initial Complaint

  Date:12/17/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This 3rd party company is over charging customers. When we have 1 electric meter, where the apartments have all utilities included. Management is charging us for communal lights on the property that don't work. This company needs to be looked at over charging residents.

  Business Response

  Date: 12/20/2023

  Hello *******,
  
  Thank you for reaching out to YES Energy Management regarding your concerns.
  
  To help provide clarity on the billing methods for the property are as follows:
  Gas, ********************** Common Area: RUBS Based 50% on square footage w/ vacant unit allocation, 50% on occupancy.
  Trash: Even Prorated
  
  For all current residents in an executed lease agreement with a start date prior to July 16th, 2023,
  that Common Area Deductions (CAD) are listed as follows:
  Electric 100%
  Water & Sewer 0%
  Trash 0%
  Gas 0%
  
  For all new residents and lease renewals with a start date of July 16th or later, that Common Area Deductions (CAD) are listed as follows:
  Electric 35%
  Water & Sewer **** %
  Trash 0%
  Gas 0%
  
  Regarding the statement that there are lights not working,we have shared your concerns with the property manager. We also recommend you contact the leasing office so that you can have them place a maintenance request to get those repaired/replaced/fixed.
  
  Should you have any further questions or concerns, you may reply to this email message or contact YES Energy Management at the phone number listed on your statement. 
  
  Best regards,
  YES Energy Management Team

• Initial Complaint

  Date:12/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Every month my utilities are 400. I do not cook I live along go to work at 7am until 6pm. Do not have a washer nor dryer..Take 1 bath a day..I called them out in September when the irrigation was broke and running everyday..The tech. Said the irrigation was broke and fixed it. Now, They sent a technician and checked the water but no leak. I work for JEA and I know this bill is too high..What is the problem, If I would have known this I would have not rented this house..***** will return your calls, nor try to solve our problems..How do they check these meters? They just send you a bill. Please help me and please help solve these problems with YES Management.

  Business Response

  Date: 12/15/2023

  Hello ***,
  
  Thank you for reaching out to YES Energy Management regarding your high consumption and cost.  
  
  While researching the account we did show that there was a work order completed in Sept. as you mentioned. The Master Meter Invoices (MMI)and the service dates run arrears and so you are still seeing the affects of that timeframe when there was an issue. The most current statement issued on 11/20/2023, covers the service period of 8/33/2023-9/28/2023. While this does increase the overall cost, it was billed correctly based off what the meter reported in. We did send over your concerns to FirstKey Homes when you contacted us on10/27/2023.
  
  FirstKey Homes has provided a credit adjustment for the timeframe to help offset the increase due to the irrigation issue.
  
  We do believe if everything has been correctly fixed you will see a decrease on your next statement dated 12/20/2023 reflecting the *************** dates.
  
  We also show the FirstKey Homes is working on a review of the account as well and will be reaching out to you directly.
  
  Should you have any further questions or concerns, you may contact YES Energy Management at the phone number listed on your statement. 
  
  Best regards,
  YES Energy Management Team

• Initial Complaint

  Date:12/08/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call back from a member of the Care Program with SDGE today. SDGE *************** informed me that a 30% for both Gas and Electric should be applied to the account of ***************************. Business acct# ********** . Correction of ********************** Business Partner # ******* Master Meter Detail Acct # ********** Could you please respond to me with this confirmation and also send email to Yes Energy yesenergymanagement.com ************ and ask for a senior supervisor? This account has only been receiving 21% on electric and 20% on Gas. Please refer to some of the previous emails received from your ***** and emails I have sent which includes more extensive info on the account including case number with Yes Energy.My request is for Billing Discount assistance to help resolve the discrepancy and also send an email for proper billing as confirmed many times with the Care Program team.Please contact me at ************ Thank you, ***********************

  Business Response

  Date: 12/08/2023

  Hello ****,
  
  Thank you for reaching out to YES Energy Management regarding your Care Credit.
  
  Please note that once SDG&E has made the updates to the Care Credit List and it is sent to YES Energy Management, it will be applied, and the Care Credit amounts will be changed as indicated.
  Please note that we are not able to make this change without the updated Care Credit List provided by SDG&E.
  
  Should you have any further questions or concerns, you may reply to this email message or contact YES Energy Management at the phone number listed on your statement. 
  
  Best regards,
  YES Energy Management Team

• Initial Complaint

  Date:12/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Being back charged a total of $680 combined for water and sewage use between September-October. This bill was reflected on December 1st and maintenance was immediately contacted to check for leaks of course. They found that there wasnt nor is there evidence that there ever was leaks or running appliances to cause this type of absurd bill. YesEnergy management is who my building, *************** uses as a third party water and sewage contractor. Ive called them multiple times and am still seeking any sort of resolution to this price gouging payment theyre seeking from me. Not sure if their rates are absurd or if my usage amount (240 gal each water and sewage) they claim in a 800 sq ft one bedroom apartment which has never even passed **************************** cost more than $30-$60 in the past before YesEnergy started being used. I have been herded into the a case has been filed with the billing department and they will decide your fate sort of response as many others have experienced with this company I am seeing based on reviews. I expect some sort of fix to my bill as near $700 is a ridiculous bill to place on a one bedroom apartment that is actually conservative in how we use our utilities.

  Business Response

  Date: 12/08/2023

  Hello *******,
  
  Thank you for reaching out to YES Energy Management regarding your billing concerns.
  
  Based on the usage posted, this typically indicates running water (leaks) or that service visit to review the meter. Our first recommendation in this situation is to check the unit for running water (leaks)and malfunctioning fixtures. However, you have indicated that the leasing office has already sent maintenance to check the unit. We are working with the leasing office to determine the next steps; we sent all the meter data information to them to review. If any ****************** are warranted, they will be approved by the leasing office and posted to your ledger.
  
  Should you have any further questions or concerns, you may contact YES Energy Management at the phone number listed on your statement. 
  
  Best regards,
  YES Energy Management Team

• Initial Complaint

  Date:12/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *********************************, and I moved into ********************** on June 6, 2023, to apartment #***, building #****. I was advised by the leasing agent that my water and sewer would not be a separate bill like my electric would be and that the usage would be allocated based on usage and the charges would be reflected on my rental invoice monthly. Not one time did the leasing agent disclose that it would be months before I saw an initial bill, nor did the leasing agent disclose that the water and sewer bill would be upwards of $300-$500 per month. I should have been given forewarning that I would be faced with insurmountable charges so that I could have had the choice of whether to take possession of the apartment or not. My first water and sewer bill came on September 1st, which was for 6/6/23 to 6/30/23 and it was $473.41! First of all, why does it take 3 months to get an initial billing statement, and why wasnt I informed ahead of time, that it would take that long? Secondly, I am a single mom; its just myself and my daughter living in the apartment and although I earn a decent living, these charges are excessive, and egregious at best and price gouging at a minimum. I immediately went to the leasing office, and I spoke with the agents about it and complained about the excessive charges, so they sent a maintenance worker in to check the apartment. The maintenance worker determined that the guest bathroom toilet was continuously running and immediately placed the responsibility on me, the tenant which I find completely unjust, discriminatory, and biased. I am not a maintenance person, I dont know what and how to look for issues, and I rely on the apartment complex to do their jobs and ensure that my apartment has been maintained appropriately before my taking possession.

  Business Response

  Date: 12/08/2023

  Hello **************,
  
  Thank you for reaching out to YES Energy Management. We appreciate your patience and ask you allow us some time to work with your leasing office to discuss and review the maintenance concerns presented.  We will be reaching back out to you once we have more details.
  
  Should you have any additional questions or concerns that YES Energy Management can address, please contact us by the phone number provided on your statement.
  
  Best regards,
  YES Energy Management

• Initial Complaint

  Date:11/27/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past several years while residing at my current apartment complex, my YES Energy bill has averaged about $35 per month. However, in July my billed suddenly jumped to around $80. I called YES Energy and was told there must be a leak in my apartment. My toilet had been running recently for a short time and YES said that is why the bill is high. The toilet had already been repaired, but I informed my apartment manager. Then, the following month I received a bill for $98. I again called the apartment manager, who called YES Energy and had to argue with them to get them to see that their may be an issue on their end. The manager asked YES to send someone to check my meter in my apartment. They said they would, but no one ever came. The next bill was for $58. I called to again dispute the bill and got the same run around from YES that my usage increased and that's why my bills were high. I explained that my habits and routines are the same, and that maintenance has checked for any leaks and there are none in my apartment, so my usage has not increased. I insisted that the send someone to check my meter and was told my request would be sent to billing. I had to insist as the person (****, extension *****) kept telling me it was my usage that was the issue. I'm extremely frustrated by this experience and do not want to continue getting incorrect and increased billing. At this point I don't know what to do to get YES Energy to take me seriously and investigate the problem. I am requesting that the find the source of the issue, repair the meter is needed and credit my money back for the past 3 bills.

  Business Response

  Date: 12/04/2023

  Hello ************,
  
  Thank you for reaching out to YES Energy Management regarding your concerns of high usage/ cost.
  
  To confirm we followed up with you on 11/27 with the following response:
  
  Good afternoon ************,
  Thank you for contacting YES Energy Management.  The usage depicted on the statement is accurate based upon what the meter is collecting.  The November statement is for service dates of 9/1/23 to 9/30/23.  The running toilet issue was corrected in the middle of the month and usage returned to normal after. As part of the month had increased usage due to toilet running, your usage and charges were higher.  Usage has returned to normal going forward.  We appreciate your call and wish you well.
  
  Should you have any further questions or concerns, you may reply to this email message or contact YES Energy Management at the phone number listed on your statement. 
  
  Best regards,
  YES Energy Management Team
  
  
  In reviewing the statements for the current month dated 11/16/2023 you can see this is for the 9/1/23-9/30/2023 service periods. If in fact the maintenance team did come in and fix the toilet as indicated during this timeframe, then this would represent actual usage, as the usage and charges did drop back down in overall consumption and cost. We also anticipate that you will see the next month charges to continue to return to your more normal baseline. This is not indicative a meter issue.
  
  Please note that if there are to be any credit adjustments, those would need to be authorized through your leasing office and why you initially were directed back to them. All monies collected are owned by them to cover lease and utilities and does not belong to YES Energy Management.
  
  We do hope this additional information helps.
  
  Should you have any further questions or concerns, you may reply to this email message or contact YES Energy Management at the phone number listed on your statement. 
  
  Best regards,
  YES Energy Management Team

• Initial Complaint

  Date:11/17/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is regarding a consistent billing issue that has occurred with YES Energy Management. On 10/30/2023, I received a bill reflecting higher charges for less usage (the charges are nearly double than the previous month). I called YES Energy Management on 10/30/2023 at 3:12 pm EST and spoke to **************** Representative ****. I was given a case number (********) and told I would be contacted in 3 business days by a billing specialist regarding the issue. I did not receive a call.On 11/03/2023 at 9:00 am EST, I called YES Energy Management and spoke to **************** Representative Rose again. She advised a supervisor was unavailable to be reached but she would put in a request for a callback. At 9:44 am EST, I received an email from Senior **************** Representative ************ advising the billing concern was under review and I would be contacted.On 11/13/2023 at 9:05 am EST, I called YES Energy Management and spoke to **************** Representative ******. He advised he would put in an escalation request for ***** to immediately call me back due to the timeframe that has passed.On 11/15/2023 at 11:11 am EST, I called YES Energy Management and spoke to **************** Representative ****. **** transferred me to Supervisor *******. He advised he would contact Senior **************** Representative ************ himself and request that she contact me.On 11/17/2023 at 8:21 am EST, I responded to the email originally sent on 11/03/2023 by Senior **************** Representative ************ and requested a callback regarding this billing matter.This is NOT OK. This type of billing issue seems to be a pattern with this company with multiple apartment residents. It appears that this company is taking advantage of renters by price gouging. The unresponsive of this company is proving these assumptions to be true.

  Business Response

  Date: 11/21/2023

  Hello ****************,
  Thank you for reaching out to YES Energy Management regarding your billing concerns and thank you for your patience while we have been reviewing your account. I will post the response of today's follow up for explanation that took place with our representative call. 
  Hi ****************,
  It was a pleasure speaking with you and explaining the changes to your October statement and future statements.  In review, your October statement charges were processed using a sub meter invoice rate.  The rate is determined from the provider invoice.   All costs, fees and taxes are used in determining the rate by taking the total cost allowed by state regulation and dividing that total by the usage on the Invoice.  This rate is multiplied by your usage collected to calculate the cost to your unit.  The October statement is going to be reworked using a sub meter rate structure.  This will be a rate multiplied by your sub metered usage.  Depending on your water usage, your usage may fall into different tiers as outlined by provider.  Any base fees will be included as these are fees by the provider regardless of any usage taking place and help to maintain their infrastructure and make repairs.  This change in the billing method may result in credits to your October charges.  The rate structure will be used to determine costs for future statements as well. If credits are warranted for your October statement, your property will post this to your ledger.  As mentioned, we are still redoing the October statements and hope to have them completed this week.  We will make a request to the property to advise all residents of this change and to alert of any credits posting as well.   Please allow some time before following up with property as to any credit amounts. 
  Best regards,
  YES Energy Management Team

  Customer Answer

  Date: 11/22/2023

   
  Complaint: 20884757
  
  I am rejecting this response because:

  Once the proposed resolution actions take place and I actually receive the likely bill credits, I will then gladly close out this complaint. Thank you for your response.
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 11/22/2023

  Hello *****************,

  Thank you for the update and the explanation of why you currently rejected the response. We were hoping to have that before the holiday, but it looks like we won't have the needed information until the following week due to the Thanksgiving holiday break and limited staffing. We do hope you allow us the opportunity to complete the work and get back with you next week.
  

  Warm regards,
  

  YES Energy Management

  Customer Answer

  Date: 11/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The credits are now reflected on my end. Thank you for responding to my complaint and resolving this matter. 
  
  Sincerely,
  
  *********************************