Complaints

This profile includes complaints for Yes Energy Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Yes Energy Management

  9910 Federal Dr Ste 100 Colorado Springs, CO 80921-3836

  
• 

  Yes Energy LLC

  53 W JACKSON BLVD 11 1125 CHICAGO, IL 60604

• 

  Yes Energy LLC

  53 W JACKSON BLVD 11 1125 CHICAGO, IL 60604

• 

  Yes Energy Management

  500 Colonial Center Pkwy Ste 200 Roswell, GA 30076-8852

  
• 

  Yes Energy Management

  500 Colonial Center Pkwy Ste 200 Roswell, GA 30076-8852

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trash charges increased $72.96 from May to June. Everything else (Water/Pest/Sewer) stayed roughly the same. Can you please explain the increase? BILLING PERIOD: 5/31/2023 - 6/30/2023 = ****** BILLING PERIOD: 4/30/2023 - 5/31/2023 = *****

  Business Response

  Date: 07/26/2023

  Hello ****************,
  
  Thank you for contacting YES Energy Management regarding your concerns for the trash cost.  
  
  You are allocated your portion of the costs based on RUBS billing method of 50 square footage and 50 occupancy per unit for water, sewer, and trash along with a flat fee for pest control.
  
  We have reviewed the Master Meter Invoices (MMI) for your property and see the trash charges were higher for this service period specifically due to Monthly Distance Charge from provider; causing all units to see an increase this month.  If the overall totals on the MMIs reduce, then so will the residents portions.
  
  Should you have any further questions or concerns, you may reply to this email message or contact YES Energy Management at the phone number listed on your statement. 
  
  Best regards,
  YES Energy Management Team

• Initial Complaint

  Date:07/20/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes energy is supposed to divide this properties energy based upon # of occupant and square footage, yet somehow we all get the exact same energy bill when I have 1 person in a 2 bedroom apartment that is also 400 square feet bigger than my neighbors. 0 transparency.

  Business Response

  Date: 07/20/2023

  Hello ****,

  Thank you for reaching out to YES Energy Management. Please see reply in attached form as the overall response is more than this text box will allow. 

  Should you have any further questions or concerns, you may reply to this email message or contact YES Energy Management at the phone number listed on your statement. 
  

  Best regards,
  YES Energy Management Team
  

• Initial Complaint

  Date:07/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ** moved on March 1 22 and by March 18 I had a bill of almost 300 dollars I do not understand how I can have a bill 18 days after moving after that day my bills were almost 300 dollars where we only live 2 adults and 2 children and one of them does not spend all day inside the house I see that since 22 to this 23 every month does not come a low bill if not super rise

  Business Response

  Date: 07/10/2023

  Hi ****,

  Thank you for reaching out to YES Energy Management. We wanted to let you know that we are researching your concerns with high usage and cost and will be contacting you back shortly. We appreciate your patience while this is being looked into.

  Should you have any further questions or concerns, you may reply to this email message or contact YES Energy Management at the phone number listed on your statement. 
  
  Best regards,
  YES Energy Management Team

   

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Monthly yes monthly water bill ranges from $30 to $220a month the meter is obviously not functioning properly. Just check any single persons average monthly bill. Yes energy management and *************** country view west apartments in ********, **** ***** have done nothing to fix the issue. They each say it is the others issue. No one fixes anything and with the rent how it has gone up, i can not afford to keep paying these incorrect and outrageous water bills. I live at ***********************************************************. My telephone number is. ************. Please call me as soon as possible to get this issue fixed. Thank you , *****************.

  Business Response

  Date: 06/23/2023

  Hello ****,
  
  Thank you reaching out to YES Energy Management regarding your concerns.
  
  We wanted to let you know that we have been working with your property manager and have added your unit to the Service Visit list for a meter maintenance/repair. The leasing office will let you know when this will be scheduled for the property and your unit.
  
  When reviewing your metered usage, it does show some spikes and indicates a possible running toilet or flapper issue. We have also asked the leasing office to complete a maintenance check for the units water sources.In the meantime, you can do the *** Test by dropping ********************************** the back tank portion of the toilet and dont flush for at least 1 hour. If the color seeps into the bowl it would indicate the running toilet/flapper and would need to be replaced. This would explain the higher usage and increasing costs.
  
  Once maintenance has completed their check and service has accessed the meter, if there is any type of adjustment warranted, it will be at the leasing offices discretion for the amounts.
  
  Should you have any further questions or concerns, you may reply to this email message or contact YES Energy Management at the phone number listed on your statement. 
  
  Best regards,
  YES Energy Management Team

  Customer Answer

  Date: 06/26/2023

   
  Complaint: 20215555
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************. I have already had the toilet and water checked before with no issues.  Plus the enormouse difference in the bill could not possibly happen unless you have a faucet running full force for almost the complete month of billing.  The apartment complex has known about this issue for years and no matter how much i complain they do not fix the issue.  The meter is not only erratically moving in order to have the effects on the water usage, it is also mounted sideways instead of an upright position.  Thus a large part of what has most likely caused the meter to fail.  Plus because of all the high bills i have paid that were due to the faulty meter, i should not only have the meter replaced with a NEW one.  I should also receive financial reimbursement for the overpayments.

  Business Response

  Date: 06/28/2023

  Hello ****,
  
  Thank you for confirming that there is not a leak in the unit currently. We were also able to confirm with the leasing office that they checked the unit on 3/24/2023.
  
  Please note that your unit has been added to the next upcoming ************ Maintenance Visit and the leasing office will inform you of your appointment date and time.
  
  Once we can service/repair/replace your meter, we will not be able to determine which is needed yet; however, we have informed them of your request for a new meter. Once visit is completed, we will work with the leasing office to determine if any credit adjustments are warranted at that time.
  
  Should you have any further questions or concerns, you may reply to this email message or contact YES Energy Management at the phone number listed on your statement. 
  
  Best regards,
  YES Energy Management Team

  Business Response

  Date: 09/14/2023

  Better Business Bureau:

  I would like to reject the offer of Mediation for complaint ID ********. 

  A new meter was installed on 7/28/2023 as requested by the resident and the property management has credited the full balance for water usage from march through June 2023 totaling $404.23. 

  Kind regards,
  YES Energy Management. 

• Initial Complaint

  Date:06/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes decided to switch to e bill only, and when they did so only notified us by very small print on the very bottom of our bill,Being that it was hidden and no bills showed up it slipped my mind. I got a notification saying that I now owed $200. So being that the only way I could pay was to go online I tried to get on to their site to do so. When I finally was able to figure out my log-in which they had set up without my knowing. The first thing I tried to do was change by preferences to Paper Bill. That never saved and kept reverting back to e-bill which obviously is not working.Then I tried to pay my bill online, when I tried to put in payment information the site kept crashing and getting an error 500 and signing me out. My only option was to call them which their service hung up on me 3 times before I was finally able to resolve it. My only option was to pay by phone now which is a $4 fee. It should be illegal to force someone to pay by ebil and then not give them the ability to pay the bill. I would like a refund of all those extra charges and be sure to get back on paper billing since their system clearly does not work.

  Business Response

  Date: 06/19/2023

  Hello ********************,
  
  Thank you for reaching out to YES Energy Management. We wanted to confirm what was discussed on our phone conversation to confirm the steps being taken to address your concerns.
  
  We have made the change to the account to set you up to continue to receive paper statements moving forward.
  We have cleared all banking information from your account as requested.
  We have reached out to see if we can get the late fees waived on your behalf. Once we hear back, we will follow up with you directly.
  
  Should you have any further questions or concerns, you may contact YES Energy Management at the phone number listed on your statement. 
  
  Best regards,
  YES Energy Management Team

• Initial Complaint

  Date:05/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We sold our condo and moved out on March 30th. Our billing period for YES Energy was 3/13/2023 - 5/3/2023. Our typical energy bill ran approx $48 a month on average. I received the final bill from them which was for the period of 3/13-5/3/2023. The bill was $82.56, which is considerably higher than our regular bill. This does not take into account that no one was living in the unit from 3/30-5/3, which means that the bill should have been less. When I contacted them, their response is that they estimate use based on the national average. I asked to have the usage calculated from the meter for the period of time in question. They refused and said that the account is now closed, and they would not do anything to get an accurate reading. I feel that this is fraud against **, as they are charging ** considerably more than the actual useage.

  Business Response

  Date: 06/01/2023

  Hello ******,
  
  Thank you for reaching out to YES Energy Management regarding your Final Estimated Move Out Charges.
  
  Final statements are estimated based on your previous usage to cover the cost from the last day billed to the final move out day in the unit. Normal billing cycles are ***** days, this is why it increased to cover the extended days from 3/13/23-5/30/23. Since you stated you did not reside in the unit, we did reach out to your leasing office and explained your concerns and were told that they would work with you on the final charges. Please note any credit adjustments are issued and based on the leasing office discretion.
  
  Should you have any further questions or concerns, you may reply to this email message or contact YES Energy Management at the phone number listed on your statement. 
  
  Best regards,
  YES Energy Management Team

  Customer Answer

  Date: 06/02/2023

   
  Complaint: 20104366
  
  I am rejecting this response because now they have stated that they billed us through 5/30/2023.  The unit was sold and we moved out on 4/27 and no one lived in the unit until the new owners moved in.  At that time they would have taken over the responsibility.  What lease company?  This is a utility company and we owned the unit.  It should have nothing to do with ****** Management as they are just the "property manager".  If this is their policy, I am sure that they have overbilled numerous homeowners, which should be illegal.
  
  Sincerely,
  
  *****************

  Business Response

  Date: 06/05/2023

  Hello ******,
  
  Thank you for the follow up. Please see the following responses to better address your concerns.
  
  I am rejecting this response because now they have stated that they billed us through 5/30/2023. 
  Response *************************, ****** Management,has the move out day/last day for unit listed as 5/3/2023, not 5/30/23, we apologize for this miscommunication in our previous response. Your final charges are being derived from the move out day of 5/3/2023. That date was input into the system and not 4/27/2023 as indicated as your move out date.Please see screenshots attached. 
  
  The unit was sold and we moved out on 4/27 and no one lived in the unit until the new owners moved in. At that time they would have taken over the responsibility.
  Response The new owners are listed for taking responsibility of the unit on 5/4/2023, the following day after your final day listed for the unit. While we do know owners can move out before their last day listed in the system, it is based upon last day with management along with sell dates that are between ****** Management and the said owners.
  
  What lease company?  This is a utility company, and we owned the unit. It should have nothing to do with ****** Management as they are just the "property manager". 
  Response YES Energy Management is a third-party billing service providing utility billing as directed by *************************, ****** Management, in alignment with the tenant landlord/owner building agreement. Please note that all monies collected by, belong to, and remain solely with *************************. Any adjustments, credits or charges billed must be authorized by ************************* and ****** Management.
  
  Should you have any further questions or concerns, you may reply to this email message or contact YES Energy Management at the phone number listed on your statement. 
  
  Best regards,
  YES Energy Management Team

• Initial Complaint

  Date:05/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello!I have repeatedly contacted YES Energy Management about the fact that they did not count my payments for ******* and February 2023 in the amount of $******.I have already written to them three times about this problem and 2 times provided them with copies of payment documents attesting to my payment of the above amount. However, there was no reaction from them. They did not provide me with any response to any of my letters. And they continue to count my debts and interest for non-payment. As a result, I had to pay the entire amount, which was represented by $323. Thus, I re-paid $ ****** and plus a penalty for late payment, which was charged by them by mistake, which is more than $ 80.Here are my payments that they don't count as paid to me:- 02/13/2023 at 02:34 - $ *****, when paying by check by EXPRESS money transfer No. *******;- 03/10/2023 at 01:43 - USD ******, by means of payment by CHECK EXPRESS TRANSFER No. *******, including USD **** for late payment 02/2023 (although this money was not credited as it should have been, since I paid everything on time for February 2023).So I have no debts, and I should not be charged for late payment 03/2023 in the amount of $18.54. Moreover, I have already paid $**** for February, which was charged unreasonably. Also, I was later charged interest for non-payment also not legally.I ask you to look into this situation.

  Business Response

  Date: 05/11/2023

  Hello ********,
  
  Thank you for reaching out regarding your concerns.  We have reviewed your account as requested and we laid out a timeline of the communication taking place as follows: 
  
  Your original email came in on 4/6/23 regarding missing payments. YES responded on 4/6/23 asking for proof of payment so that we could further investigate the account. Please note, we did not receive your response.
  
  Your second email came in on 4/19/23 regarding the same concerns, indicating that the proof of payment had been sent.  YES responded on 4/19/23 again requesting proof of payment so we could further investigate your account as we had not received your initial reply.  
  
  Your third email came in on 5/8/23 and a **************** Case was opened to further review, however with the information provided we were not able to locate your payment. YES responded on 5/8/23 asking for you to please send in the proof of payment to assist in locating your payments. 
  
  Thank you for the files you uploaded, with this and the information about your form of payment you mentioned we believe the issue is that from the image loaded for Jan. 23 and Feb. 23, it shows an actual money order. You mentioned using check by EXPRESS with a money transfer. We have not received any money transfers for your account. Can you please confirm if you mailed those payments to YES Energy Management and to what address so we can have the boxes checked?  Once we have determined what has taken place and if payments have been received; accounting is researching this, we can review if any late fees are warranted to be waived. 
  
  We also can confirm the credit card payments that you made 5/6/23 and 5/9/23 have posted and you currently have a $0.00 account balance. 
  
  Should you have any further questions or concerns, you may reply to this email message or contact YES Energy Management at the phone number listed on your statement.  
  
  Best regards,
  YES Energy Management Team
  
  

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into ********************** Apartments in ******, ** at the beginning of this year. My first three utility bills included a trash removal charge of roughly $20 dollars per month (sometimes less). This month, the trash fee went up to $80 dollars without explanation or warning. This extreme increase seems unreasonable! I would like an explanation regarding how my trash fee jumped from $20 to $80 in just one month, and I would like a billing adjustment to account for this unreasonable change. I would also like additional confirmation that this increase will not be recurring.

  Business Response

  Date: 05/04/2023

  Hello *******,
  
  Thank you for reaching out to YES Energy Management regarding your concerns. In reviewing the billing for your property, we discovered a data entry issue that caused the resident charges for trash to be much higher than normal. We have issued a credit adjustment for the property to bring the trash charges to their normal range. 
  
  A trash credit adjustment for 3/22/2023-4/21/2023 in the amount of -$47.09 has been applied to your ledger. 
  
  Should you have any further questions or concerns, you may reply to this email message or contact YES Energy Management at the phone number listed on your statement.  
  
  Best regards,
  YES Energy Management Team
  
  

• Initial Complaint

  Date:04/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been renting through First Key homes since September 22, and they use YES for all utilities. The electric company AES is the electricity provider for my area, and my heat is electric. My bill for 10/11-11/8 was $187.43. 11/9-12/8 it jumped to $448.33. Fine, Im aware its winter in indiana, so it tends to spike(even though the majority of the winter was very mild, even had days in the 60s where I had the heat completely off). 12/9-1/10, now its $606.49. 1/11-2/8, $549.96. I knew there was something up when it showed my usage for 1/11-2/8 to be higher than 12/9-1/10, but the bill was $56.53 less. I immediately reached out to FirstKey when Id gotten the 12/9-1/10 bill, as it reflected that Id used 11,745kwh as opposed to 7,153kwh for the 11/9-12/8, and 3,862kwh for the 10/11-11/8 bill. I informed firstkey that Id made no significant changes that wouldve impacted my usage that drastically. They advised me to call YES, so I reached out to them and asked for copies of my billing statements from AES. They advised they had to do an escalation to have that team send me a bill copy. They only sent me the one for 11/9-12/8, but I saw that couldnt reach out to AES directly for a reread because the bill is in the name of ****************** YES advised me that they dont have the authority to request a reread, so reached back out to ******** to request for them to do so. This started in early February, and I still have yet to get a rereading. Based on other reviews, it appears that YES is combining tenant/neighborhood usage and then averaging it amongst the tenants. I know for a fact that I have not used anywhere near the amount of electricity kwh that they are charging me for.

  Business Response

  Date: 04/25/2023

  Hi ********,
  
  Thank you for allowing YES Energy Management to review your concerns.  We have attached the information from the local provider AES along with a usage chart that was provided by AES.
  
  Here are the details from our call with AES:
  Spoke went AES ******* on 4.20.23. Spoke with an agent on the ************************* team. Phone: ************. Agent was very informative. She stated that this part of the area saw cold temps in Dec and Jan,and they saw higher than average bills for these months. Agent suggested filters be changed out, heat pump inspection, and furnace inspection. She stated the meter was checked last year and was working properly. She stated that the resident can call the business line to talk to them at any time about their account and setup a meter check. They can also inform her on what hours her highest amount of electric was used.
  
  Should you have any further questions or concerns, you may contact YES Energy Management at the phone number listed on your statement. 
  
  Best regards,
  YES Energy Management Team

  Customer Answer

  Date: 04/26/2023

   
  Complaint: 19948120
  
  I am rejecting this response because:

  I have been requesting a meter re-read through FirstKey since February, and still have yet to receive one. Attached I have the weather averages for December, January, and February. Essentially, December only had 1 day out of the entire month that was below 0, which was -2. The average day temp was 37 and avg night was 33. Almost mirroring December, January '23 avg temps were 39 day and 36 night. With roughly a 2-3 degree temperature difference however, the bill from December to January still reflected approximately $56.53 decrease in pricing from January to February. If I indeed used **** from December to January, and then **** January to February with the temps being almost completely repetitive from one month to the next, the signficant increase does not accurately reflect the amount of usage because there were several days in November, January, and February on the several 60 to 70 degree temps in which I did not even use the heat at all. As I have been requesting, I still want a re-read of my meter, as FirstKey has already sent out maintenance to check my hoses, pumps, filters, thermostat, and *******, finding no issues with any of the above. 

  
  Sincerely,
  
  ************************

  Business Response

  Date: 04/28/2023

  Hi ********,
  
  Thank you for your reply.
  
  Regarding the meter check, please contact AES at ************ to schedule a meter check as mentioned in the initial response.
  
  In reference to the temperatures, depending on the setting of the thermostat it will affect the overall furnace run time, usage,and cost. Please note heat transfer is the difference between inside and outside temperatures. Conduction heat transfer is what takes place between the walls of the home and outside; two different temperatures transfer between each other. The amount of heat that transfers going back and forth would be a temperature difference causing furnaces to operate. The lower the setting for inside, the less heat will pass through the wall because there is less temperature difference. Less transfer out less energy used to replace the comfort of the room inside.
  
  While the national average thermostat setting during winter is between ***** degrees,please keep the setting to that is best for you and your family. Based the data you provided, in Dec 2022 the temperature never went over 54 degrees, one day in January hit 63 degrees with a warmer night, and in February a few days hit in the upper 50s / low 60s. Most of the dates were under 55 degrees which would have heat usage take place even on a low heat setting for the winter months.
  
  If after a meter check has been completed and AES feels there needs to be any type of adjustments, once indicated on the Master Meter Invoice, we would pass the adjustment on your statement as well.  We do hop this additional information helps resolve your concerns.
  
  Should you have any further questions or concerns, you may contact YES Energy Management at the phone number listed on your statement. 
  
  Best regards,
  YES Energy Management Team

• Initial Complaint

  Date:04/14/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I first into my apartment on 2/1/23 my Yes Energy bill was $60 (including water, sewage and trash removal) my complex doesn't offer individual meter readings so I pay for more water than I actually use. Starting in September that year the bill began to increase $10 every month. Now my bill is $115. My management closed their account with Yes and opened a new one under Yes again. My first bill from them was over $230. The invoice they gave had a customer service number that was out of service so nobody was able to help. Also the name and address on the invoice had errors. It's unethical and unreasonable for them to increase their costs so high. YES IS A SCAM! Never do business with them unless you want to be taken advantage.

  Business Response

  Date: 04/17/2023

  ****************,
  
  Thank you for reaching out to YES Energy Management regarding your concerns.
  
  We have been in the process of working with ******** Management and we are actively moving their portfolio of their properties into their own hosted database. During this time, there were some billing discrepancies that posted to the new statements but YES Energy Management is working diligently to get these corrected. We have advised ******** Management to let residents know they should pay what they paid the previous month until this has been resolved.
  
  Please note once the adjustments have posted, you should see the charges returning to around what your previous months charge amounts were.  Please continue to pay the amount posted on the February statement dated 2/24/23 until adjustments have been posted.
  
  Should you have any further questions or concerns, you may contact YES Energy Management at the phone number listed on your statement. 
  
  Best regards,
  YES Energy Management Team