Complaints

This profile includes complaints for Advance HOA Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Advance HOA Management, Inc.

  3600 S Yosemite St Ste 400 Denver, CO 80237-1816

  
• 

  Advance HOA Management, Inc.

  10385 Westmoor Dr Ste 320 Westminster, CO 80021-2770

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against: **** *****, Property Manager at Advance *** for The Overlook at ****************************** I am filing this complaint to formally address the persistent unprofessional conduct, selective enforcement of *** rules, and questionable financial management exhibited by **** ***** in her role as Property Manager. Her actions over the years have caused me unnecessary stress, financial hardship, and unresolved issues.**** ***** consistently communicates in a dismissive and unprofessional manner. My valid questions about *** finances, special assessments, and maintenance have often gone unanswered, delayed, or met with incomplete responses. This lack of transparency makes it impossible to resolve legitimate concerns.Despite repeated maintenance requests over the years, none of my issues have been addressed, even when my dues were fully paid. Meanwhile, other homeowners seem to receive timely attention, raising concerns about selective neglect and fairness.Selective Enforcement:I have been targeted with fabricated violation notices and excessive fines while similar situations involving other homeowners go overlooked. This inconsistent enforcement creates a pattern of harassment and biased treatment against me personally.Under **** ***** oversight, the *** has made decisions that lack transparency and justification, particularly when it comes to finances. For example, reserve funds were not used to offset a recent large special assessment, increasing the financial burden on homeowners unnecessarily. Additionally, decisions regarding major projects have been made without proper explanation or competitive bidding processes, which raises concerns about financial mismanagement.**** ***** failure to provide clear communication, address valid homeowner issues, and enforce rules fairly has created a sense of distrust in her management. Her handling of financial matters, in particular, demonstrates a lack of professionalism and accountability.#Tons of evidence

  

  Business Response

  Date: 12/18/2024

  ******

  i have reviewed your submission and honestly I see you and **** have gotten frustrated with each other.  Frankly, while valid in your mind, the complaints you have noted about compliance is a rule of the *** that you purchased a home in and all owners are expected to follow the convenants.  While you feel singled out, I can assure compliance is performed community wide and not by ****.  All of the information you have requested is readily available on the website, and she even instructed you how to access the website.  Draining the reserve fund to pay for maintenance that was covered by the *** insurance policy and owners HO 6 riders is the appropriate way to address wind and hail claims.  Otherwise the community would be financially strapped and the need for a special assessment would be levied against all owners without the ability to use HO 6 coverages.  **** works at the discression of the board and is not the sole decision maker for your community.  It sounds like you need become involved in the process by attending meetings to truly understand how your *** works and to have your voice heard by the board.

  Customer Answer

  Date: 12/24/2024

  Thank you for forwarding the business's response. My apologies for not sending this email sooner. After reviewing their reply, I must reject it, as it does not adequately address the concerns raised in my complaint. 
  --- 
  Key Issues Raised in My Complaint
  
  1. Fabricated Violations and Fines
  
  Out of the ******************************** 50 were fabricated. These included: 
  - Notices without supporting photos. 
  - Altered or manipulated photos with inconsistencies in metadata. 
  - Photos of properties that are not even mine. 
  - Photos that clearly prove no violation occurred.
  
  These fabricated violations resulted in fines, late fees, and additional interest charges, creating financial strain and undermining my confidence in the **** enforcement practices. I will upload evidence supporting these claims.
  
  Fabricated Violations and Fines (Additional Evidence)
  
  ADVANCE *** has even gone so far as to submit fabricated evidence to this complaint. For example, they provided a picture claiming there were "too many items on my porch." 
  1. The Picture Shows No Violation: 
  - If you examine the picture closely, you will see there is nothing on my porchno items that would constitute a violation. This alone proves the violation and subsequent fine were fabricated. 
  - I submitted a written appeal of this violation through the **** website. However, my appeals have mysteriously disappeared from their records, and no action was taken to resolve the issue. Instead, late fees and interest were added to the fabricated fine. 
  2. Inconsistent Metadata on Evidence: 
  - The picture submitted as evidence has a timestamp of December 8th at 6:49 PM. Anyone familiar with Colorado ******* knows it is completely dark by 4:30 PM in December. Yet the picture shows full daylight, proving the timestamp is false and the evidence has been manipulated. 
  - These examples not only demonstrate that ADVANCE *** is fabricating violations but also that they are manipulating evidence to justify their harassment. This behavior makes it clear they are retaliating against me for questioning their financial practices and requesting transparency. 
  
  Retaliatory Fine for Cameras 
  As further evidence of ADVANCE ***'s harassment and retaliation, I want to bring to your attention an incident that occurred just 2 days after I filed this BBB complaint. Just two days after submitting my original complaint, I received a $250 fine for having security cameras outside my home. 
  This fine is not only baseless but clearly retaliatory: 
  1. Ignored Requests for Approval: I have submitted multiple requests to the *** regarding my cameras, which have all been ignored. They failed to respond or provide any reasoning as to why the cameras would violate the **** rules. 
  2. Necessity for Security: These cameras are essential for my safety, given the **** history of harassment, including fabricating violations, advising a neighbor to file a false police report against me in 2019, and other hostile actions that have jeopardized my livelihood and well-being. 
  3. Pattern of Retaliation: The timing of this finejust two days after my BBB complaintfurther demonstrates the ***'s pattern of retaliatory behavior against me for challenging their misconduct and requesting transparency. 
  This retaliatory fine adds to the mounting evidence of ADVANCE **** abuse of power and harassment. It reflects their ongoing efforts to silence and punish me for speaking out about their unethical practices. 
  --- 
  2. Selective Enforcement 
  The **** claim of uniform rule enforcement is inconsistent with observed practices. While I have been penalized for fabricated infractions, other residents have been allowed to violate *** rules on a consistent basis without consequence. 
  - For example, trucks over 1 ton are regularly parked in the community, despite rules prohibiting this. Yet no action has been taken against those homeowners. 
  --- 
  3. Extreme Difficulty Obtaining Requested Documents 
  Despite numerous requests for documentationincluding financial records, competitive bids, and meeting minutesI have faced significant delays, incomplete responses, or outright refusals. At one point the ****** sent all communications through their attorney wasting homeowners funds all because they didnt want to continue to incriminate themselves in the insurance scam they just pulled on the neighborhood where they fleeced the homeowners for over a million dollars.   The authorities are aware of this fraud and Im surprised the ****** hasnt heard anything.  Maybe they have which is why they are ramping up their criminal harassment.  Anything from this point forward is going fo be considered retaliation by the ****** 
  Recently, the *** has demanded fees for digital copies of documents that should have been readily available to any homeowner upon request. This is a direct violation of HB22-1137. 
  If they had nothing to hide, why havent they just produced the requested already?   Why give such a run around  psychology 101 will teach you this is a clear sign of guilt.  
  --- 
  4. Mishandling of Payoff Requests and Payments 
  I submitted a payment plan request on August 4, 2023, but received no response for three months. 
  I made an $1,800 good-faith payment, which was shown as accepted on the *** website for four days before being rejected. The rejection cited both wrong account information and an NSF (non-sufficient funds) feecontradictory excuses that cannot coexist. 
  On August 14, I was approved for housing assistance, and the program requested a payoff statement. Rather than cooperating, **** ***** filed a lien against my property on August 16, ******* the process instead of allowing time for payment. 
  
  5. Financial Mismanagement and Lack of Transparency 
  The *** placed a lien on my home based on an insurance estimate they later admitted was inaccurate. They issued a refund, proving poor financial management. 
  The *** failed to obtain competitive bids for major projects like the roofing replacement, further undermining transparency and accountability. 
  Itemized records for pool maintenance, landscaping, and other expenses are missing. 
  --- 
  Additional Concerns: Refusal to Provide Documents and Escalating Harassment 
  Despite ADVANCE **** claims that financial details are available on their website, I have found no itemized breakdown of costs or other requested documents. Instead, they send only selective informationdocuments they want me to seewhile withholding key records that raise further questions about their practices. 
  Its clear their strategy is to delay, obscure, and frustrate homeowners into giving up. Most people might back off under such tactics, allowing the *** to "win." However, that is not the case here. 
  I have the resources to pursue this matter through trial if necessary. If ADVANCE *** truly wants all of this misconduct aired publicly, I am prepared to make that happen. 
  While I have avoided involving my family so far, that could change. My family owns Columbine Knolls and has significant experience with *** operations. 
  --- 
  Summary of Pattern of Mismanagement 
  The combination of fabricated violations, selective enforcement, obstruction of document requests, financial mismanagement, and **** ***** slanderous actions demonstrates a systemic pattern of abuse, negligence, and harassment. 
  If you require supporting evidence, I am more than happy to provide my complete file so you can conduct a thorough investigation. 
  Thank you for your time and attention to this matter. 
  
  Sincerely, 
  
  ****** Knoll 
  ************ 
  

  
  

  Customer Answer

  Date: 12/26/2024

  Dear ****** *.,

  I am following up on my initial complaint regarding ADVANCE *** to inform you of additional retaliatory and illegal actions they have taken against me since I filed my BBB complaint.

  1. Retaliatory Lien and Fabricated Violations:

  Shortly after submitting my BBB complaint, ADVANCE *** placed a lien on my home, adding a $250 fine for a fabricated violation related to my cameras. This is on top of a previous $100 fine for a violation that never occurred.

  The lien includes these false fines and is being pushed through despite my pending payment arrangements online due to come out on Jan 1st. 

  2. Violation of HB22-1137:

  Colorado law (HB22-1137) requires ***s to offer an 18-month payment plan before filing a lien. The *** did not provide me with any such payment plan prior to moving forward with the lien.

  This is now the fifth lien they have placed on my home in three years, demonstrating a clear pattern of misuse of their power to target me with fabricated violations and false fines.

  3. Improper Actions:

  The ***s actions are not only retaliatory but illegal. They have failed to adhere to legal requirements and are ******* liens through to punish me for challenging their financial practices and holding them accountable.

  Their misuse of liens and repeated fabricated violations are attempts to "snuff out" homeowners who dare to question their authority or request transparency.

  This behavior highlights ADVANCE ***s continued abuse of power and disregard for both state laws and ethical standards. I hope this information can be added to my existing complaint for further review and visibility to the public.

  Please confirm receipt of this update, and let me know if you require any additional documentation.

  Thanks, 

  ****** *****

  

  Business Response

  Date: 01/07/2025

  Jordan

  i do not mind assisting people who make complaints through the BBB portal but it is very frustrating when people go on this site a blatanly lie about how they have been treated and the process or frustration they are dealing with.  To be clear, the terms of the payment plan have been emailed to you three times yet you refuse do sign it.  Therefore the **** per state law and its own collection policy, must file a lien to protect their investment and ability to collect assessments.  Also, per the HOA attorney, the *** has met your demands for the records request.

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. Neglected Landscaping and Water Utilities:The failure to address the non-functional water utilities and resulting landscape damage is unacceptable. *** management is responsible for maintaining common areas and addressing maintenance issues when reported. This was reported 6 times to Ms. **** and **************** Photos of the damages can be requested by my neighbors and I.2. Discrimination Allegations:Ms. **** repeatedly displays ignorance and discrimination to my household and others due to our political beliefs. This is a very serious claim and will be sent to the State for investigation if it does not stop. Discrimination in *** management is illegal and unethical.3. Parking Pass Discrepancy:The $20 charge for a parking we didn't receive is unjustified. You must provide the service and remove the fee assessed on my account. The inconsistency in charging now and not for the original parking passes is not acceptable. We asked for an explanation of the charges and a receipt and was refused. 4. Communication Issues:We phoned multiple times the *** to make arrangements to pick up our pass and wait times were 45 min on avg.. A vmail message was also left and went unreturned. ***s must operate transparently and fairly for all residents ******, If Advance *** is not meeting these standards, it may be time for the community to consider alternative management options which will be expressed. We also do not have access to the portal and have asked for the documents in a pdf be sent to us on what the process it to recall a Board member. ****** refused to assist, again as this is her job that we as a community we pay for. We are legally entitled to these documents. ****** has habitually refused my home and others service and then sends our requests to legal which is inappropriate and wastes our money for a job that she is hied to do. Rather she calls our request "rants" and refuses assistance and gets offended when we ask for assistance or docs.

  

  Business Response

  Date: 12/13/2024

  ******

  ****** responded to you on November 22nd with the information to create your online account.  We can not set this up for you.  Your account number is ******.  As ****** noted in her email, the new parking pass was sent to you but you refused to sign for it at the post office and it was returned to our offices.  The cost for the parking pass is $20.  If you did not have a cease and desist levied on you by the *** and A*** you could have picked it up from ****** at our offices or at the clubhouse like all other owners did.  This is a path you choose to go down and the conseuences of your actions of harrassment of the Board and management company.  ****** has offered on numerous occasions to work with you via email as long as the communication was respectful and professional.  Again, you could not follow this simple request.  

  Sky

  Customer Answer

  Date: 12/13/2024

   
  Complaint: 22607679
  
  I am rejecting this response because:

  sky that is not true and you know it. You have a habitual pattern of lying. You were the one that held back my account and providing it to me the first time 3 years ago and I'm happy to post that email right here in this chat. ****** mentioned once to me just once and I have that email where she said if communication is applicable only on my part but yet not on hers that she would help me with my parking pass. We called your phone number my wife called your phone number we were ignored. We had many many opportunities that we took advantage of per the instructions that your office sent and you guys ignored us. I have the emails to prove that I was not mean I was not disrespectful to ****** however did you read her response back to me? Mentioning that we have a habitual pattern with past management treating us this way which I can document and have documentation of is not an attack it is not disrespectful. My wife came to the office to pick up our parking passes nobody was there. You cannot deprive and charge my account for something that you guys chose not to do. You were called three times my wife showed up and we left an email we followed all the instructions and now you are withholding our parking pass which you do not have a right to do. I have seek legal counsel and it looks like it's going to arbitration but I can prove that we did contact you guys several times to retrieve our parking pass. You guys did nothing. You cannot do that to a homeowner you are not able to discriminate. ****** has lied to you because my one email to her was not mean it was not disrespectful it provided factual data based on past representation and she chose to get offended. Emotions are not fact. We want our parking pass and if I have to ****** review and attach the emails back and forth from ****** and I recently I am more than willing to. I also have the phone records where we called and left a message and my wife trying to go pick up the pass at the office. You guys did this on purpose to discriminate an alienate against us. You don't have a great reputation sky in the industry, your ****** reviews by 107 members that I've read so far so for it. This is the type of behavior that needs to stop!

   

  And by the way I haven't ever contacted a board member in 3 years so nice try another lie from you. Two of your employees work with me now, they say you're the nastiest most mean cruel unethical person they have ever worked for.

  
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:10/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** ***** has no business managing HOAs and Advanced HOA has been an absolute joke. My community has had 3 different managers (all from advanced) in the 7 years I lived here. Every one of them have dropped the ball but ****** is doing it epically! Our corrupt board president rn has decided to force every unit to pay a special assessment of over $4000 within a two month span. Majority of our neighbors at the meeting voted against it, but come to find out my board wrote into our bylaws that we literally have no control in voting situations. If we do not receive 51% of our total community to vote against an issue, no matter what it will pass. Now, clearly I have issues within my own house that I need to deal with. But it is Gordons job to oversee funds and to make sure that individuals are not squander a communitys funds. Our corrupt president is not being double checked, and ****** is praising her in public. Now 22 days after the special assessment was due we get notice our HOA wants to raise our rates $200 more/ month. This is going to make a bunch of votes ineligible for people who couldnt pay +$4,000 out of their checking account because shocker Advanced HOA can take a credit card but you need to pay $150 for the transaction alone, but hey they offer a payment plan at the low low price of 8% interest. By allowing all these price increases to pass with zero oversight of legal budget guidelines, ****** is aiding in destroying our community! When Ive asked for city violation documents he tells me I need to come to the office and go through their records room its 2024 everything is on computers. This run around and lack of knowledge is obnoxious and reflects poorly on Advanced HOA. At this point there will be a serious change of management(s) if Advance doesnt intervene and do their job

  

  Business Response

  Date: 10/25/2024

  *****
  Your assumptions are way off base, I would suggest becoming educated on how your community works and being familiar with the governing documents.  Hear are some facts for you.  *************** records are on the **** website too include the financial statements.  Also, your board did not write the governing documents for the association and state law does require budget ratification by the owners.  This acts as a veto not an approval.  My assumption is that if the owners did not show up to veto the assessment then a majority of them agreed it was necessary.  ****** does not approve invoices, the board does based on contracts and work orders.  Here are the facts on the special assessment allocation and need for the board to levy it.
  
  Insurance + ***** fence +Baltic Cir Mailboxes one-time assessment per unit
  Insurance $2,680.48
  ***** fence $1,334.94
  Baltic Cir mailboxes $103.92
  $4,119.34 - round up to $4,120 per unit = $362,560 total for community 
  The total insurance cost for ********* is $235,882.41 which includes the interest fee for the 9-month premium payments. We purchased $228,700 insurance for 12 months, made 25% down payment of $66,781.78 leaving balance due of $161,918.25. Because we didn't pay the balance in full, we are charged interest which is $7,182.48 for total due now of $169,100.73. 

  Customer Answer

  Date: 10/25/2024

   
  Complaint: 22468351
  
  I am rejecting this response because: you guys are not doing your job money is being spent frivolously and the money and not beingUsed for what we voted on. Policies are not being performed legally, according to our bylaws. In advanced, HOA needs to read up on our bylaws because I am sick and tired of going through it to prove that I am correct. Advanced HOA needs to get it together for there to be a 90% decrease (after everybody already paid) from the original quoted amounts for these construction jobs is absolutely absurd! Do your job correctly the first time

  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:10/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a violation letter from Advance *** on 10/2/2024 concerning my backyard trees and their removal. The *** has demanded that the trees be removed in 10 days by 10/11/2024 and if not completed I will be assessed a fine.I was not given a proper notice period. I was given 10 days to get backyard trees removed.Colorado law requires the *** give 30 days to correct a violation before imposing a fine.This *** does not follow Colorado law.

  

  Business Response

  Date: 10/04/2024

  Cynthia

  Per the letter you attached the fine will not be imposed for 30 days.  This is simply a courtesy notice letting you know of convenant issues on your property.  I would encourage you to contact the association manager for a simple discussion and a resolution that is suitable for the HOA and you.  [email protected]. 

  Sky Smeltzer

  President

  Advance HOA Management

  Customer Answer

  Date: 10/04/2024

   
  Complaint: 22378178
  
  I am rejecting this response because:

  The violation letter dated 10/1/2024 states that the tree removal must be completed by 10/11/2024.   The date of 10/11/2024 is NOT a 30 day violation cure notice as required by Colorado Law. 

  I was given 10 days to cure the violation.  

  The response from the business is completely unacceptable.  
  
  Sincerely,
  
  Cynthia Spagnola

  

  Business Response

  Date: 10/16/2024

  Cynthia

  If you would like real assistance please reach out to me directly.  The BBB portal will not get you resolution.  If you truly want to file a complaint based on state law, do so with DORA.  Contacting me for a conversation would actually get you the desired resolution.  [email protected] 

  Customer Answer

  Date: 10/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22378178.  I do not want to go back and forth with BBB. I do appreciate the BBB assistance.

  I still have several unanswered questions.  What specific governing HOA documents did I violate?  Why was I given 10 day violation cure period? (where is that stated in the governing documents regarding a 10 day cure period).  

  What is the fine?  What are my rights for dispute?  Before I contacted the BBB I contacted the HOA Advance Management.  The HOA has not responded to my compliant nor answered my questions.   Very disappointing.  
  
  Cynthia Spagnola

• Initial Complaint

  Date:10/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recieved a Violation for Unsightly Conditions -Your back patio is *** maintained and is to be kept cleaned and orderly by the Homeowner. Please clean your back patio area immediately.this was on 06/13/2024 There was no proof to this and no description as to what they were referring to. on July 26, 2024 12:59 PM when I noticed this I responded It is just as orderly as most of the other units. We have observed you singling us out and entering only our backyard on more than one occasion. If the Harassments continues we will consult an attorney. they didn't respond and I wasn't fined so I considered the issue dropped. However on September 09 they claim that they witnessed this again Some time after that My fiancee witnessed the *** signaling out unit out and only entering our patios again and confronted them and they were very rude an unprofessional to my fiancee. They did not enter or even go near any other unit in our driveway. They then left. Then on September 10th I got a letter in the mail saying that we were past the 1st violation and billed for 100$ again no proof or explanation of what they were referring to. I called multiple times over the next couple weeks and told each time our property manager **** ******** would return my call and she never did and the fine has still not been removed. We are being targeted and this is harassment. I have been demanding to have this fine removed.

  

  Business Response

  Date: 10/04/2024

  *****

  We have reached out to *** ******, who is the owner of record, with no response.  Nobody has been on the back patio. We dont go on back patios, even though they are *** maintained. However they are viewable from common area which the ********* and inspector have every right to walk on. When walking the property with the Board, they noticed the gate was broken and never reported. They took note to have the handyman repair the gate, they are *** maintained and owned. During this walk a board member asked your fiance' to clean up the patio, in which she said she would. This was MONTHS ago during the Sprig walk. When it still wasnt cleaned, the Board asked us to write a violation. The inspector has made note consistently that it is still not clean,so we continue the violations process. This unit leaves food and trash all over the *** maintained patio which brings rats and such to the property.  Pretty simple resomve here, clean up the patio.

  
  

  Customer Answer

  Date: 10/07/2024

  
  I am rejecting this response because: 1 you have not reached out to me despite having my email and phone number. 2 You have yet to provide any proof to your claims. 3 My fiance  witnessed you entering our backyard. So your claim you do not enter the back patio is a lie. She witnessed this while sitting in her car. That is why she confronted you. She also witnessed  You singling us out by only entering our property. I updated the violation discussion board. There was no mention of what needed to be removed no proof that there even was anything that needed to be removed. When you fined me you again proved no proof nor any description of what needed to be removed. It was cleaned back in July. we even put a tarp over the bikes to make it look more tidy. Here is the update on the violation discussion board. 
  
  Subject: about backyard.
  Message: It is just as orderly as most of the other units. We have observed you singling us out and entering only our backyard on more than one occasion. If the Harassments continues we will consult an attorney. We would also like to mention the wasp infestation of the box just outside our yard does not make it easy to work on the back yard. Your recent attempts to clear them out has made it much worse. some days it's hard to get in the house with out getting stung.
  Reply   Edit  Commented by: *** A ****** at Friday, July 26, 2024 12:59 PM  
  
  This will not be considered closed until the fine is removed. as to your claim that "This unit leaves food and trash all over the *** maintained patio which brings rats and such to the property" This is not true and defamation. You have 0 proof to backup your claim. This only further proves my claim of harassment and your lack of professionalism.  My neighbor Who is on the board is growing food in her backyard. If anyone is bringing rats it's her. 
  
  ***** ******
  
  

  

  Business Response

  Date: 10/16/2024

  *****

  As noted previously, the board and manager where viewing the broken gate on your property for repair.  The issues you mention need ot be addressed by the Board of Directors.  Please attend the next Board meeting to address your concerns and request a hearing to appeal your fine per the policy of the HOA.

  Customer Answer

  Date: 10/22/2024

   
  Better Business Bureau:
  This issue has now been resolved. We were able to work things out. Thank you

• Initial Complaint

  Date:09/28/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Your company forget WHO you work for. Do not withhold our Board of Director positions from the homeowner's any longer. Not only are you violating our governing documents but you are breaking the law!

  

  Business Response

  Date: 09/30/2024

  *****

  The Board of Directors names and terms have been uploaded to the associations website.  

• Initial Complaint

  Date:08/20/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It is the policy of the community to send in to our community manager whose name is ********************* any repairs, Community complaints and feedback and per our parking policy which I am happy to attach, reports of any vehicles that are in breach of the contract. My wife reported on Tuesday August 19th a vehicle that has had expired tags over a month and we will attach the photos. It was ignored by ****** our community manager but yet she has taken and submitted to the parking company other parking concerns that happened on a neighboring street but she will not take hours. That is obviously discrimination and potential for a civil matter against our civil rights and contract to live here. This vehicle is in breach of the community contract and after reading the contract of the parking management company it is the responsibility of the *** management company which ****** works for to report this. My wife and I were told on Wednesday the 20th that we had to wait until the next board meeting which happens every 3 months to report an issue which absolutely is not acceptable or appropriate or in fact legal. We Paid Dues monthly and we are owed and deserved a service monthly and as needed not every 3 months. We followed the rules and now this management company needs to follow the rules of our community.

  Customer Answer

  Date: 09/03/2024

  I do not want to close this as my intention is to have this vehicle removed. When I got home today the vehicle is on day 28th which is 14 days overdue to have this vehicle removed per the parking contract of our community. I have reported this to our Community manager as well as my wife has done it as well and the vehicle is still here. Our guests do not have a place to park and the parking management company that the community manager is supposed to report these too has still yet to tag this for violation 

   

  This vehicle has committed not one but two violations per the Prairie ********************* communities parking policy. Please let me know if you would like a copy of that. I want this sent to Advanced HOA to find out when this vehicle is going to be towed and why it has taken 28 days to have this vehicle tagged and removed? It is 14 days over the allotted time frame that this community manager is allowing this to happen and breaking our own parking policy

  

  Business Response

  Date: 09/03/2024

  ******

  ****** resonds to all of your inquiries in a timely fashion.  Even those that are fabricated, which is becoming quite a habit of yours.  Threatening lawsuits is a desperate measure and frankly free.   Actually filing one is expensive.......

  

  Business Response

  Date: 09/07/2024

  State law in ******** does not allow for towing without 72 hour posted notice.  The community has a contract with a monitor and towing company to address the process.

• Initial Complaint

  Date:08/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Property mgmt company employees ******** and supervisor ****** will not contact landscaper to have them correct crooked trees and additional maintenance on trees.I have endured minimization and dismissals of these issues for months in the form of refusal to answer my questions,or just giving me incorrect information hoping I will go away.****** has an arrogance that clearly is supported by her superiors as she does not have to be accountable for her non actions to help or treat me with passive aggressive sarcasm and insults. They are supposed to make sure the landscapers complete the work but they choose not too.I have asked that the President of Advanced HOA call me and they refuse to have that person call me. I need a call from the President to see if that person cares enough to provide the services they are paid for.

  

  Business Response

  Date: 08/12/2024

  1. ********************** questions have been addressed and answered numerous times. ******************** has been told that his inquiries about the trees (a crooked tree and the fact that several trees have wrapping) have been sent to both the board and the landscaper and that they have been addressed. He refuses to believe that this is the case. Further, a warranty period was ending for trees that were planted, and a comprehensive evaluation of all trees was conducted with the developer and landscaper, resulting in many tree replacements and re-staking of crooked trees. **************** refuses to send a picture or location of the trees he believes remain crooked. The landscaper believes that all trees are appropriately wrapped, and the board and management company have determined that they will defer to the expertise of a trained landscaper as it relates to best practices for maintaining trees.
  
  2. ******************** is harassing our staff. His language is abusive, rude, cruel, and abrasive. We have replied to his inquiries related to the trees, conveyed the responses from the board and landscaper to him, and he has responded with an insistence that his inquiries about the trees are being ignored. They are not being ignored. **************** believes ******, an executive at our company, was refusing to elevate his concerns to a senior representative at our company. There was no refusal to elevate his inquiry- it was already elevated to the highest level. **************** believes the tone of the emails and interactions were insulting and they were not. **************** insisted his inquiries were being ignored and when it was explained that they were not ignored, he would not accept that answer and began using insults. After many abrasive exchanges, **************** was told that the staff would no longer be required to interact with him if he was using abusive, disrespectful, and rude language. We take customer service seriously and take pride in the management services we provide. The concerns were addressed and were communicated as such. Providing strong customer service does not require us to tolerate harassment of our staff members.

  Sky ********

  President

  AHOA

   

  Customer Answer

  Date: 08/13/2024

   
  Complaint: 22119070
  
  I am rejecting this response because:
  There are 30 plus trees that are crooked and it is not my job to take pictures of those trees.  Advanced hoa refuses to address those trees and the implication is that I lie apparently.  There has been multiple emails of disrespect to because of refusing to answer all of my questions and sending one sarcastic and insulting email to me.  I have offered to meet with the landscaper board member and anyone else to show them the trees but they will not set that up.  They are not interested in correcting the problem.  Waiting for them to set up a weekend time to show them the trees. ********************;
  Sincerely,
  
  *********************

  

  Business Response

  Date: 08/15/2024

  The requests have been sent to the Board and our office hours do not include weekends.  Please attend the next board meeting to address your concerns as all parties are currently satisfied with the areas of your complaints.

  Customer Answer

  Date: 08/17/2024

   
  Complaint: 22119070
  
  I am rejecting this response because: On the 7/2/24 email from MB with Advanced HOA the new landscaper was to take care of the crooked trees and unwrap the trees so I contacted her supervisor RH with Advanced in August to inquire why this was not done yet and she would not answer the questions in relation to what MB emailed to me.

  below is the 7/2/24 email content from MB.

  "I apologize for the delay in my response, I had a medical emergency and have been out of the office.   The new landscaping company has been given the approval to care of the crooked tree(s) and will also unwrap the trees.  This will be done in the next couple of weeks.   Please let me know if I may be of additional assistance.  Thank you."

   

   

  So why won't anyone with Advanced contact the landscaper and ask them why the trees have not been maintained as MB said would be done approx 2 weeks after 7/2/24? This is so simple and easy to explain but Advanced refuses to find out why the landscaper won't act in good faith and honor their contract. Is the landscaper in breach of contract and if so has Advanced addressed this and alerted the board???

  There are 30+ crooked trees, 2 or more dead trees, 10 or more unstaked trees, and older trees that are still wrapped and should not be.

  Once again I cannot get my questions answered from Advanced which is disrespectful,dismissive,unprofessional and not the good customer service that they are so proud of apparently.

  Their last reply is to avoid contacting the landscaper and flip it back to me to deal with the board---do they think they should just get paid by our neighborhood residents and not take time to resolve the issues-they clearly do not want to resolve the issues and I don't think they believe me when I have repeatedly told them about the tree issue for months.I have spoken to other neighbors(that are not vocal to Advanced) and they hate the tree issues and have a problem with Advance HOA not doing their job as a property manager.  If Advanced HOA does not believe that there are tree issues here then why can't an employee visit our neighborhood and disprove me--I challenge them to do that when their office is open. Aren't property management companies supposed to help facilitate this instead pushing back at residents asking for help???  

  I challenge Advanced to answer and address EVERYTHING in this response concisely, honestly, with full explanations without being ambiguous,vague and  dismissive.

  My offer still stands to have anyone( especially the landscaper) meet me on a weekend to walk the neighborhood to point out tree problems.

   

  *********************

  

  Business Response

  Date: 08/21/2024

  ***************

  Your Metro District is still under declarant control and a transition walk still has not taken place to evaluate plant health and install per the specs of the plans.  We were also made aware that the landscape company called to make the Board aware that you are now harrassing them.  We have terminated our contract with your community and wish all of you the best moving forward.

  Customer Answer

  Date: 08/21/2024

   
  Complaint: 22119070
  
  I am rejecting this response because:
  If advanced hoa is no longer involved that is good as you could not help our community.  I am not harassing anyone. Just cannot get simple questions answered.  That is a libel issue with landscaper then
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just before 10:30 a.m. on Sunday, July 28th my nieces and nephews were in town and visiting and playing outside near the shed. The shed is a green color and has all of these security signs all over it that recently popped up. The shed has historically had cinder blocks, bricks, cones buckets other debris constantly not put placed properly away. I am not sure as to why the cinder blocks bricks and Cones are items that need to be out and have been for 2 years now. Is there any possible way that we can have them put away because my niece came back with a scraped knee because of the danger that all of the unorganized equipment that is unused is just sitting out. I can see on various neighborhood apps with photos and videos that this has been reported to the board and management company and nothing has been done. I urge before this becomes a very serious matter to the community where someone is actually hurt that we clean up the front and sides of the shed. There is no need for them to look this way when the community has two sheds. Not sure if management is also aware but the golf cart is leaving tire tracks on the grass because it is not parking in its designated parking spot. If you look on the next door app there are ********************************************************************************************************* it designated parking spot that was removed from the homeowners use and is not being used. I am worried about my niece and other children that play in the community and they have every right to play on that grass. What we don't have a right to do is place them in danger and these are easy easy fixes and we need to put all of that equipment stored away especially the cinder blocks the cones and the bricks it's just unnecessary that that place looks the way it does. For equipment that hasn't moved in years or in use. This is a liability to our guests and the community. Please address this with the board. This has been reported to management too.

  

  Business Response

  Date: 07/29/2024

  ********

  Thank you for the note.  I will forward to the ***** of ********* and manager to address.  I would assume this is something the dedicated maintenance person should address.  In the future, please send all inquiries like this to ****************************************** for a quicker, more efficient response.

  Sky ********

  President

  Advance HOA Management

• Initial Complaint

  Date:07/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company implemented a new payment process/system which has had multiple issues with correctly processing payments in a timely matter, resulting in late fees and interest being charged to accounts. The company refuses to acknowledge the system has problems, make changes for the betterment of the client/customer, or refund predatory fees they charge.

  

  Business Response

  Date: 07/23/2024

  DB

  While change is hard, we have converted 60,000 homeowners over to the new payment processing system and contrary to your comment have removed all late fees and interest from owners accounts upon request.  I will be glad to do the same for you but you wrote to the BBB anonymously.  If you truly want help please reach out.

  [email protected]