Business Profile

Clothing

VF Corporation

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for VF Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

157 total complaints in the last 3 years.
51 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchase a northface backpack after doing extensive research on their lifetime warranty. After traveling to many countries and almost all 50 states, the backpack which is no longer available (Router 40L) began separating at the seam by where I store my Laptop. This backpack has served me very well, but nothrface is now claiming this is not a manufacturing defect, but normal wear and tear and has denied a warranty claim. The seam has a giant hole that could not have been caused by anything except a defect. I work in corporate America where 90% of our team travels nationally and internationally and have recommended northface products for years due to the warranty. I will no longer be doing this. I am asking northface to do the correct thing and repair my bag for many more years of use.
Business Response
Date: 07/17/2025
The North Face is sorry to hear that this Customers backpack has not held up. We did have a member of the ************ team take a look at the pictures provided and the wear and tear on the bag. They did reach out to the customer and provided a return label to send the item into our Warranty Facility as well as a Gift Card to replace the bag. If the customer has any additional questions or concerns, they can give us a call at *************. Thank you.
Initial Complaint
Date:07/14/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, Im filling a complaint against JanSport warranty department. I mailed a backpack that was damaged and torn from the bottom. And I paid for shipping the backpack to their warranty department warehouse. Shipping cost $12.60 and after they received the damaged backpack. I received an Email from them saying they approved the warranty and I should receive another new backpack. They shipped the package back to my house and it was the same damaged backpack. I called them and they said they didnt approve it. I believe they should be responsible for damages caused to the backpack, and they they should be liable for the shipping as well. I believe they have violated their warranty regulations.
Customer Answer
Date: 07/25/2025
Hello ******, how are you, this is ***** ******** Regarding case # ********. Thank you. I just wanted to inform you that this case has been resolved and I would like to close this case. I really appreciate you guys help. Thank you so much.
Sent from my iPhone
Initial Complaint
Date:07/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a backpack. It was supposed to arrive the 24th of June. It never arrived. I called The North Face. The customer service representative was not only unintelligible over the phone, but he told me to keep waiting more days. That was July 1st. Its now the 9th. Still not reimbursed. Still dont have the item. I was actually robbed by this company, it seems. Its been nearly a month.
Business Response
Date: 07/11/2025
The North Face is sorry to hear that this customer didnt receive their order. We understand this is frustrating. After looking at the tracking the package was damaged in transit so have refunded the customer. We apologize for any inconvenience this causes and are happy to them the customer place a new order if needed. They can give us a call at ************** and our Explorers would be happy to assist.
Initial Complaint
Date:06/30/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought a pair of pants from The North Face store. After one time of wearing them the material around the pocket began to rip. I took them to the north face store with my receipt looking for a replacement. They said they had to send them in for repair. A month later I got the same pair mailed back to me with the defect still there. I contacted north face, and they said I would have to remail it to them and start the whole waiting process over because they missed the defect and used the excuse that they are moving buildings as why they could've messed up. I just want these defective pants replaced with a non-defective pair.
Business Response
Date: 07/11/2025
The North Face is sorry to hear that this customer had issues with our warranty process. We understand this is frustrating and would be happy to help this customer further. While we are in the process of moving warranty facilities, we are now conducting our warranty evaluations digitally. With that, any repairs that our new facility is able to repair need to be shipped to ********. Our team can assist with this, so wed like the customer to give us a call at **************. Then we can work with the customer to get them out exploring again.
Initial Complaint
Date:06/20/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4/30/2025, after receiving notification of a recall for *************** Waterproof Insulated Women's Boot. I received a return label and followed all the instructions. I have sent several emails since that date asking for an update. Today I was told that the check was mailed to the incorrect address and that it would be another 1 to 4 weeks to receive my refund. This is unacceptable. I have been more that patient and would like my money back or my boots returned!***** *********
Business Response
Date: 07/08/2025
The North Face is sorry to hear that this customer didnt receive the original check that was sent out. We understand this is frustrating and have remedied this by expediting a replacement check. The replacement check was sent out to be received in 1-4 weeks under out expedited process. Normally this would have been a 4-6 week process. If the customer has any questions we ask that they give us a call at **************.
Customer Answer
Date: 07/08/2025

Complaint: 23496901

I am rejecting this response because I started the process for this boot recall on 4/30/2025. It has been 6 weeks and nothing has been sent. On 6/13/2025, ***** H, indicated my refund was being mailed out. On 6/20/2025, ****** S, indicated the check was being expedited. They have my boots and my money and this is illegal!

Sincerely,

***** *********
Business Response
Date: 07/11/2025
As stated in our response, the replacement check process has been expedited. If this is not acceptable to this Consumer, we ask that they contact us directly at **************. Thank you.
Initial Complaint
Date:05/28/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company has taken money out of my bank account two times. One on 5/26/25 for the amount of $13.17 and another one on 5/27/25 in the amount of $26.49. I did not make any purchases from this company. I called the company and gave a voice message and it gave me no option to send the message.
Business Response
Date: 06/03/2025
Please ask this customer which brand to which she is referring so that we can better investigate this matter. Thank you.
Customer Answer
Date: 06/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* ****
Initial Complaint
Date:05/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
**This complaint is addressed to the ******************* of The North Face ********** late April, I noticed that my The North Face jacket, which I purchased last September, had an issue with The North Face logo peeling off the front and back. Because the jacket was so expensive and fairly new (it also hadn't even been washed yet, nor had it been involved in a scuffle whereby the logo would peel off), I looked into my options with The North Face and ended up putting in a Warranty Request. On the warranty request form, I was very clear about the repair I wanted done to the jacket: a replacement of the peeling logo. The fact that the request was accepted made me believe this repair could be done, but to confirm this even further, I called the warranty department customer service number and spoke with two agents who also reassured me that this was an easy repair and that spending the money to ship the jacket to them would be worth it - that the repair could be done. So I mailed the jacket to them on May 1, 2025.Just today (May 14, 2025), I received an email from them stating that the jacket was on its way back to me and that it COULD NOT be repaired. Upon receiving this, I called again and asked why this was the case given that 1) My warranty request was APPROVED and 2) TWO agents there confirmed to me this was an easy repair that was often done. The gentleman I spoke with informed me that they do not have a heat press (or something like that) to make such a repair. My complaint is I spent time and money (see **** receipt attached) to have this repaired and they ACCEPTED the repair I had asked for. I never would have gone through the trouble and expense to send it to them had they told me up front that this is not something they could do. I am requesting a refund of the expense to mail it to them. I don't even want to know the condition it is coming back in as my experience dealing with them has been awful- not only rude but very dismissive.
Business Response
Date: 05/15/2025
The North Face is sorry to hear that this experience with our ************************* was not what was expected. We appreciate the feedback and are reviewing this customers case and interactions. Once we have completed our review we will reach out to the customer to assist with this issue. Thank you.
Customer Answer
Date: 05/15/2025

Complaint: 23330876

I am rejecting this response because:
It says if I accept the response, the case is closed and The North Face hasn't done anything yet to compensate me for their misinformation and error. I want to reiterate what happened:
1) I submitted a warranty request which NEEDED TO BE APPROVED BY THE NORTH FACE WARRANTY ***** In said request, I WAS QUITE CLEAR THAT THE REPAIR I NEEDED WAS FOR THE **** ON THE ***** AND BACK OF THE JACKET TO BE REPLACED. This repair request was ACCEPTED. That is error one on their part. Because the repair request was accepted, I mailed the jacket to them, paying the cost of shipping (let alone taking the time out of my day to follow their instructions and put masking tape over the areas on the jacket that needed repair).
2) I called TWICE and spoke with **** at THE WARRANTY ***** asking them if this is a repair that is usually accommodated and was told YES.
I would like the jacket to be repaired as it is a $130 jacket that has no branding on it now whatsoever; as such, it has lost all its value. I would also like compensation for the shipping cost. I have attached a copy of both the repair request and the shipping receipt to my original complaint.
Sincerely,

******** ********
Business Response
Date: 05/23/2025
The North Face Warranty team has been in touch with the customer and reached a resolution regarding the customers warranty claim. It has been agreed that once the customer sends back their jacket, they will be issued a $230 electronic gift card. In addition, the customer has also received an extra $25 gift card and a 30% off promotion code to use towards a future purchase.
Customer Answer
Date: 05/23/2025

Complaint: 23330876

I am rejecting this response because:
I am happy with their resolution but Id like to keep the case open until the $230 gift card is received. I have sent the jacket back to them via ***** with their mailing label.
Sincerely,

******** ********
Initial Complaint
Date:04/08/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im honestly at a loss for words. I never thought a company like The North Face would completely rob me but thats exactly what happened.I placed an order. I paid in full. The package never arrived. And after reaching out multiple times, explaining the situation, and practically begging for help I was denied a refund. No resolution, no real investigation, just a flat-out no.Theyve made it clear they dont care. A customer spends their hard-earned money, gets nothing in return, and their response is basically: Too bad.This isnt just poor customer service its a scam. And I want everyone to know how they treat people when things go wrong. Do not shop with The North Face. If your order goes missing, they wont lift a finger to make it ******** whoever at The North Face is responsible: I want my money back. Im not going to stop until I get what I paid for.
Business Response
Date: 04/09/2025
The North Face understands the inconvenience this customer has gone though. After an investigation, it was determined that the customer filed a chargeback with their financial institution, ******. Due to the documents that were given to this customers financial institution,it was determined that they would not issue a refund as there was clear proof of delivery. If the customer has further questions, they will need to contact their financial institution as they are the ones that made the final decision.Thank you.
Customer Answer
Date: 04/09/2025

Complaint: 23175051

I am rejecting this response because:
That makes absolutely no sense. I was told to dispute the charge, and I followed that instruction. My bank denied it, the charge was reversed back to you, and now you're saying I dont get a refund at all? So wheres my money? You have it, I dont and somehow thats just okay? Completely unacceptable.
I demand a full refund immediately. I followed the process I was instructed to, and I will not accept being left out of pocket because of your mishandling. Make this right.
Sincerely,

Mol M
Business Response
Date: 04/09/2025
The North Face understand the inconvenience this customer has gone though. We stand by the final decision that was made by the financial institution attached is a photo of proof of delivery to the customers address.
Initial Complaint
Date:04/07/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 19, 2024, I purchased a pair of North Face outdoor shoes from the store located at ****************************************************************************************************************. On February 8, 2025, I returned to the store because the edges of the shoes had worn out. However, the store employees did not treat me well and forced me to fill out a form, stating that the shoes needed to be sent to the factory warranty center.Later, the factory informed us that since more than a year had passed, the shoes would not be covered under warranty. However, they also mentioned in their statement that if we had a receipt proving that less than a year had passed since the purchase, the shoes could be refunded. We have had the shoes for less than six months, not even a year, and we are now in a difficult situation.When we returned to the same store with this statement, the employees mocked us again, claiming that the shoes could not be refunded because their production date had passed. How are we supposed to know the production date of the shoes we purchased? If the production date has expired, why is this store selling and displaying outdated products?I will report this injustice to all relevant legal authorities. I will share our experience on Instagram, ********, and X. I will make sure everyone in ******* hears about this unfair treatment.
Business Response
Date: 04/21/2025
This matter has been resolved with an electronic gift card issued on 4/10 for $199.99.
3/31/25 Customer sent in receipt and was advised an e-gift card for $199.99 would be issued when the tent was returned to **.
4/9/25 *************** confirmed the tent was received.
4/10/25 e-gift card was issued to the customer.
4/14/25 Customer emailed and notified that an e-gift card was sent to them.
Thank you.
Initial Complaint
Date:03/17/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a complaint against Kipling regarding an issue with my order. Below are the details:Date of Transaction: February 18, 2025 Order Amount: $104.50 Order Number: ************* I placed an order for a backpack but never received it. I contacted Kiplings customer service last month, and I was informed that a refund would be processed, which I should receive within 3-5 business days. However, I have yet to receive the refund.I have attached the chat transcript with Kiplings customer service and other relevant evidence for your review. I kindly request BBBs assistance in resolving this matter.Thank you for your time and support.
Business Response
Date: 03/24/2025
The customer reached out on 2/26/25 and the order was refunded. Due to a system failure, the credit has been reprocessed. Thank you.

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VF Corporation is NOT a BBB Accredited Business.