ComplaintsforHomeAdvisor

Contractor Referral

Current Alerts For This Business

There are 4 alerts for this business. See all alerts

Pattern of Complaint:

On April 12, 2022, BBB recognized multiple patterns of complaints regarding billing and customer service issues. They were grouped into 2 categories:

• Business Owners/Contractors allege signing up with HomeAdvisor and setting a monthly expense budget; at the end of the month business owners find out that HomeAdvisor's charges are exceeding the agreed upon expense budget. Contractors/Business Owners also allege signing up with HomeAdvisor under the impression that they will only be charged for leads or “Opportunities” if their business actually gets the job. Business owners further claim they are being charged each time they press “Interested” in the opportunity, even if it includes incorrect information on which they can’t follow up with. Additionally, business owners assert these issues are leading to high unpaid invoices that eventually get sent to collections and/or are settled with a discount.

• Consumers allege being charged for more than the agreed-upon rate or being up-charged from their pre-paid rate. Consumers also contend having issues with contractors not showing up to the appointments, changing appointments last minute, and/or receiving minimal or no assistance from the business when incidents occur.

On May 25, 2022, HomeAdvisor provided the following response to the Business Owners/Contractor’s allegations:

“HomeAdvisor’s enrollment process requires pros, before joining the network, to review and affirmatively agree to an “Agreement to Key Terms,” which instructs the pro to review, and provides direct links to, the Terms and Conditions and Key Provisions page on the website. It also clearly and conspicuously explains that, among other things: (1) Project leads are not guaranteed jobs; (2) Standard leads will automatically be deemed accepted by pros and carry automatic charges going towards a monthly spend target set by the pro; (3) Once a pro is approved to join the network, the pro will be billed a membership fee; and (4) Opt-in leads are available and will incur additional charges. By checking the box to confirm the Agreement to Key Terms, the pro indicates that it agrees to these provisions, as well as to the other terms and conditions. The Key Provisions page describes how leads work, including costs; how to receive credits; what a spend target is; that pros are charged for leads regardless of whether the lead is converted to a job; and that there are no guarantees about how many leads a pro can convert to jobs. The Terms and Conditions (which have always been publicly available on HomeAdvisor’s website) provide even more detailed information about how HomeAdvisor works and how various homeowners may submit service requests that are then provided to one or more pros as leads.

To increase opportunities for jobs for pros and to improve the prospects that homeowners will find a pro to complete their projects, HomeAdvisor provides “Opportunity Leads,” which either are slightly outside the pros coverage area or involve tasks pros aren't currently buying leads for but are likely within its area of expertise. Pros are provided with a “free look” at these Opportunity Leads, and the pro is not charged unless it affirmatively accepts the lead. When Opportunity Leads are presented to a pro for consideration, HomeAdvisor conspicuously identifies them as Opportunity Leads that may fall slightly outside the pro profiled tasks and/or location.”

Since the business disagreed with the Business Owners/Contractor’s allegations; on May 25, 2022, BBB requested information/documentation to validate the business’ perspective.

On May 26,2022, the business declined to provide the requested information and provided the following response:

“We are very confident in the process of pros accepting terms and conditions, especially when it comes to pricing and material terms. They must physically check a box to agree with those main points that allegedly they "didn't know about".”

BBB requested a response from the business regarding the second pattern of complaints about Consumer’s allegations. However, as of June 13, 2022, the company has not responded to BBB's request to address the pattern.

Additional Complaint Information

Customer Complaint:

On April 12, 2022, BBB recognized multiple patterns of complaints regarding billing and customer service issues. They were grouped into 2 categories:

Business Owners/Contractors allege signing up with HomeAdvisor and setting a monthly expense budget; at the end of the month business owners find out that HomeAdvisor's charges are exceeding the agreed upon expense budget. Contractors/Business Owners also allege signing up with HomeAdvisor under the impression that they will only be charged for leads or “Opportunities” if their business actually gets the job. Business owners further claim they are being charged each time they press “Interested” in the opportunity, even if it includes incorrect information on which they can’t follow up with. Additionally, business owners assert these issues are leading to high unpaid invoices that eventually get sent to collections and/or are settled with a discount.

Consumers allege being charged for more than the agreed-upon rate or being up-charged from their pre-paid rate. Consumers also contend having issues with contractors not showing up to the appointments, changing appointments last minute, and/or receiving minimal or no assistance from the business when incidents occur.

On May 25, 2022, HomeAdvisor provided the following response to the Business Owners/Contractor’s allegations:

“HomeAdvisor’s enrollment process requires pros, before joining the network, to review and affirmatively agree to an “Agreement to Key Terms,” which instructs the pro to review, and provides direct links to, the Terms and Conditions and Key Provisions page on the website. It also clearly and conspicuously explains that, among other things: (1) Project leads are not guaranteed jobs; (2) Standard leads will automatically be deemed accepted by pros and carry automatic charges going towards a monthly spend target set by the pro; (3) Once a pro is approved to join the network, the pro will be billed a membership fee; and (4) Opt-in leads are available and will incur additional charges. By checking the box to confirm the Agreement to Key Terms, the pro indicates that it agrees to these provisions, as well as to the other terms and conditions. The Key Provisions page describes how leads work, including costs; how to receive credits; what a spend target is; that pros are charged for leads regardless of whether the lead is converted to a job; and that there are no guarantees about how many leads a pro can convert to jobs. The Terms and Conditions (which have always been publicly available on HomeAdvisor’s website) provide even more detailed information about how HomeAdvisor works and how various homeowners may submit service requests that are then provided to one or more pros as leads.

To increase opportunities for jobs for pros and to improve the prospects that homeowners will find a pro to complete their projects, HomeAdvisor provides “Opportunity Leads,” which either are slightly outside the pros coverage area or involve tasks pros aren't currently buying leads for but are likely within its area of expertise. Pros are provided with a “free look” at these Opportunity Leads, and the pro is not charged unless it affirmatively accepts the lead. When Opportunity Leads are presented to a pro for consideration, HomeAdvisor conspicuously identifies them as Opportunity Leads that may fall slightly outside the pro profiled tasks and/or location.”

Since the business disagreed with the Business Owners/Contractor’s allegations; on May 25, 2022, BBB requested information/documentation to validate the business’ perspective.

On May 26,2022, the business declined to provide the requested information and provided the following response:

“We are very confident in the process of pros accepting terms and conditions, especially when it comes to pricing and material terms. They must physically check a box to agree with those main points that allegedly they "didn't know about".”

BBB requested a response from the business regarding the second pattern of complaints about Consumer’s allegations. However, as of June 13, 2022, the company has not responded to BBB's request to address the pattern.

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Initial Complaint
07/01/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was charge 287 for some thing I didnt signed for it Im not satisfied
Business response
07/09/2024
We're so sorry to hear that *******'s experience has been anything but positive, and for any misunderstanding regarding the account start date. This is not the experience we would expect and we have cancelled the account and processed a full refund back to the original form of payment. For any additional assistance we do ask that Sibigne contact our *************** directly.
Initial Complaint
06/13/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Business produced fake leads and is selling to multiple contractors Also sold leads for wrong category and are saying Im stuck paying for something I legally cant do
Business response
06/14/2024
We're so sorry to hear that *****'s initial experience with our service has been anything but positive, and that they've seen anything but success through ****. We have reviewed the account, and we can see that we did provide credits for any leads found to be invalid. We also did make it clear, prior to submitting an advertising application, that ***** would not be the only service professional to receive leads. This is clearly stated in the first check box statement on the advertising agreement. We have attached a copy as well.
Upon further review we can also see that ***** has made no payments for the service since joining our network. This has caused the account to go into default, and is set to go to collections. This would incur additional fees should it go unpaid. We have decided to act in good faith and have fully cleared *****'s past due balance. The account will not be forwarded to collections, and there will be no further attempts to recoup payment. We have cancelled the account and set the status to Do Not Call. ***** will receive no calls from ****. Any additional questions or concerns should be directed to our *************** for the quickest assistance.
Initial Complaint
06/03/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am a senior citizen, widow of an American War Veteran with fixed income. I receive numerous advertisement calls from the company listed, repeatedly, offering various customer service referrals. Their staff guarantees excellent job performance all based upon the advertisement and the promise for excellent work. Therefore, March 13, 2024, finally, I hired their referred contractor for an external home repair. The company provided me a referral with ******* Contracting. The contractor promised to be finished with the job after only three days. I paid in full $3,195.00 and was provided written receipts for both material and labor cost from the Contractor. I maintained the receipts. After a month the contractor abandoned an incomplete job. When reported to the agency the contractor stated I owed money instead. The agency offered mediation for the abandoned contractual agreement. The contractor avoided calls from the agency, refused to mediate and informed the advertisement company I did not pay for the service. I have all of the receipts. Here is what I feel about the issue: I have issue with the company's numerous email advertisements and need your help. I also have issue with the company excepting responses from a contractor who has no supportive documents. I was given little guidance and support. I feel breached and am seeking some sort of expense for the mistreatment of myself and any senior citizen, widow or of a USA American veteran. I feel the public should be warned of the company not doing proper background checks, sending such type people to the homes of citizens senior citizens and the public, which is very risky. Also, the company presented a written list of suggested precautions to be aware of when referrals are made. My complaints are valid and sparked an email of customer precautions to adhere to in the future, after the incident occurred and not before the incident.
Business response
06/13/2024
We appreciate **** bringing this matter to our attention and regret to hear that she did not have a positive experience with ******* Contracting.

At ****, we offer an in-house resolution process within our Customer Solutions Team where we will mediate between the homeowner and the service provider to assist with a resolution. Our Customer Solutions Team communicated with both **** and the owner of ******* Contracting, but we were not able to negotiate an agreement acceptable for both parties.

Due to this, it was suggested to **** and the business owner, *****************************, to utilize our 3rd party arbitration process to resolve the matter legally. Unfortunately, ***************************** did not agree, which resulted in termination from the **** platform. **** spoke with one of our supervisors who asked her to send in receipts and pictures so we can evaluate everything and see if we are able to offer any further assistance with this matter. She is welcome to contact our Customer Solutions Team at ************ if she has any additional questions or information to provide.
Customer response
06/16/2024

Better Business Bureau:
This is **** Childress,
(I have received your email and am requesting your review before submitting the response below.)
In response to your recent email. I am satisfied with the response from Home Advisor, provided my understanding of the reply from the business is the following:
The business is requiring me to provide photos of before and an estimate of repairs to complete the job. I have provided the information requested of the business and am in the process of securing at least three contractors. I am in receipt of one estimate and will obtain two additional estimates that will be forwarded to the business. The business will be expected to pay for the services. This will satisfy my complaint and the case can be solved.
If you have further questions or need more information, feel free to respond.
Thank you for your service
**** Childress
************
*********************

Business response
06/28/2024
We appreciate ****'s response. She recently spoke with one of our supervisors regarding the outcome of her complaint. It is our understanding that she is moving on to pursue outside avenues in order to obtain reimbursement from ******* Contracting and is holding them financially accountable. As a result of ******* Contracting's unwillingness to resolve ****'s complaint, they have been removed from our platform.

We have done everything we can that is within our power to assist her, as we cannot get involved legally, and this has all been explained to ****. Since she is now pursuing avenues outside of ****, we consider this matter closed and we wish the best outcome for her in her endeavor to obtain reimbursement from ******* Contracting.
Initial Complaint
05/28/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We have been members of HomeAdvisor/**** for many years. We have stuck through with this company through several name changes and MANY bad experiences. This year I am at my wits end. I have put in requests for someone to call me back, I have emailed their "Success Follow-Up" email address and I have tried calling customer service and can never get an answer or resolution. We are on a pay-by-lead program with **** - we keep our leads turned off at all times because in over 5-years of dealing with ****/HA we have only ever had ONE single legitimate lead that turned in to anything. Over the last year we have received so many, clearly, fake leads. The contact information does not match the person who answers the phone, 9/10 times people have no idea what we're talking about when we call, email addresses that are provided bounce back, clearly fraudulent tactics are being used. I have done all that I can do to get this rectified but we are ready to turn to our bank. If we cannot trust that we can get a credit when a lead is clearly fake there is no reason for us to continue to be "customers" of ****. I am providing a spreadsheet below of the few leads we would like to be credited for, at minimum. You'll note the name on one specific lead as *********** - a CLEARLY fake lead that we were denied credit for. I am not sure if it is ****/Home Advisor that is using these extremely scammy tactics or if they have a third party doing it but this is illegal and we will be pursuing rectification.
Business response
06/06/2024
We appreciate Greenpoint Roofing being part of the **** Network for nine years. We apologize for any recent frustration they have experienced with their **** account, receiving credits, and less than positive interactions with customer requests. We have attempted to follow up with ***** and offered additional credits to the account. We have yet to hear back from her. If she has any questions or concerns, we ask that she follow up with the email from *******************************
Initial Complaint
05/23/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
****, ******************************* began with Serivce Magic in 2005 and it served my business well. By 9/8/2022 I had determined that it was no longer necessary for my business and specifically requested Home Advisor (HA) *************) to cancel the account, requesting that HA to stop advertising on the web using ENRarchitects and ENRdesign. I was told it would take 2 weeks to clear this. It is now 5/23/2024 and HA continues to use ENRarchitects when ****** searching for "architects *****", or "Architects, ********, **" and possibly other search combinations. Please remove my information from your database and from your online marketing. I've spoken with your customer service, but they claim to be powerless. 2023jun12 Information request, ************************************************* Please send confirmation that the removal of my information from your online marketing has been completed. Home Advisor fraudulently lists my name on ****** through today, 5/23/24
Business response
05/31/2024
We have followed up with **** with information regarding his profile and a detailed explanation of our guidelines regarding his profile still showing on the **** Network. We do have indicators displayed on his profile notifying potential customers of the status of his company as it pertains to the marketing of his profile. We do apologize for his frustration, and we wish him the best.
Customer response
05/31/2024

Complaint: 21754626

I am rejecting this response because:
I have sent certified letters to Service Magic, Home Advisor and **** Leads, but have not received any written response. I have contacted all of their customer service centers and spoken with front-line customer service staff and supervisors (including 3/16/2024, Home Advisor, ************, ****** & x5 Miyeti; 8/29/2023, **** Leads, ************, ******; June 2023, **** Leads & Home Advisor). While they confirm that my account has been deactivated, they claim that they are powerless to remove my online data. **************** staff said it would take 2 weeks to remove the information, but that was 12 months ago, and browser searches for "Architects *****" or "Architects, ********, **" continue to show Home Advisor ads using my name.
We all know that their corporate web master could remove this advertisement within a day, at the most, yet they continue to exploit my online presence. There is certainly an expense for Home Advisor to continue to post my name, but there is a greater return in online clicks, and likely a corresponding loss of contacts to my business directly. ************** oriented companies as Home Advisor, **** Leads and Service Magic, hide behind their corporate behemoth to take advantage of others.
Why not simply let me have a conversation with their advertising staff to remove my information?
Sincerely,

*************************
Business response
06/06/2024
We have communicated with **** regarding his profile and explained on different occasions our process. An exclusion has been added to his **** Ads profile and we have removed his **** Leads profile from our live directory. We apologize for any misunderstanding regarding this process. We wish **** the best and consider this matter closed.
Customer response
06/06/2024

Complaint: 21754626

I am currently rejecting this response, pending future browser searches that confirm Home Advisor is no longer using ENR architects, ****************************, or ENR design in their online advertising. As of today, ****** searches for "Architects, ********, **" and "Architects *****" returned Home Advisor Ads with ENR information (attached screen shots). I understand that it may take ****** and other browsers time to cycle this out of their cache. Years ago, the Home Advisor customer service representative said it would take two weeks. I will try another browser search on 7/8/24 to confirm that the information has been removed. I appreciate Home Advisor making the change. We may never know how little time it actually took the Home Advisor web master to execute this.

Sincerely,

*************************
Business response
06/19/2024
Per our company policy, and the terms and conditions of our site, professional accounts cannot be removed from our system. We have explained this to him and we apologize for any previous misunderstanding.
Customer response
06/19/2024

Complaint: 21754626

I am rejecting this response because: The phrase "professional accounts cannot be removed from our system" is not absolutely true, and web searches for "architects, granbury, **" or "architects, *****" continue to show Home Advisor fraudulently listing ENR architects as a active service professional of Home Advisor/ **** Leads as of 6/19/24. To learn otherwise, requre$ a click on the brow$er link, which translates to click income for **** Lead$.

Sincerely,

*************************
Initial Complaint
05/21/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
on friday i call home advisor /**** ask for awning company to come out and see what price it would be to put a bigger one on back porch and remove the small on so i was told a certain company would be here i think after lunch i said ok then time went by phone call from saying company could come early i said ok then time went by **** called again said later in day time went by said company was with a customer working could not come until monday in afternoon late so 4pm-5pm-6pm no call from **** -or from the company who was to give quote on awning no wonder you have a rating of 2 stars ,also i requested a company to come and tell me if they could put in a ******* swimming pool i just replaced all deck boards and a safety rail i can not have a regular above pool like i did 10yrs ago no one called, on monday 05/20/2024 around 0920 am **** call wanted to know if pool company was ok told her i did not ask for above-ground or flat pool i was at the dr's ****** so on may 21st 0820am i called **** to ask for a supervisor they claim no one in do not believe the person on the other end so i hung up a few minutes later same person called me i still want supervisor she said they will return call but did not know when they were coming in. i still want to speak to a supervisor.
Business response
05/30/2024
We're so sorry to hear that ***** had this experience with a service professional she located through our network. This is not the level of service we would expect for her to have. We did speak with her over the phone and were able to provide a list of different pros in the area that she can speak with and receive estimates from. If she does have any additional questions or concerns we do ask that she contact our ************* team directly for assistance.
Initial Complaint
05/16/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 4/26 we paid for services for a technician to service our range which was not working after trying to initiate a self-cleaning cycle. ************ came out on 4/27. They took the stove top, back panel, both side panels, the front control panel, and the double oven doors off. They instructed us to purchase a part. On 5/1 the part came in and they returned to our home. We paid them $100 cash for their second trip. They attempted to install the part we ordered and reassemble the range, but after 5 hours of being at our home, they could not complete the job. At the end, **** was obviously installing the front control panel wrong and trying to force it in. When this was pointed out to her, she appeared to be near tears and said she did not want to finish the job. Her partner ***** had abandoned the job hours ago, saying that he did not want to do it. Comments were made from them that they had no formal appliance training.After **** and ***** left, we left the range as it was.. The front panel which **** was trying to reinstall improperly actually fell off the range and ripped out some wires. We engaged with **** saying we were not satisfied and the job had not been completed. ***** was sent out. ***** advised that the original issue was very common with these GE units and the issue is fixable without taking a single part off. He said if the unit had not been disassembled, he could have fixed the issue, but he could not help with the condition the range was in now. He pointed out where wires were damaged, parts were bent, and he advised some of the parts that were taken off, should usually under no circumstances be taken off for safety reasons. He said that in his opinion, the unit had been totaled and damaged beyond repair by **** and *****. He could not work on it and leave guaranteeing safety. We have been trying to reach out to **** over and over. Through the virtual chats and phone calls. We have emailed. There has been no response from the claim team.
Business response
05/23/2024
We thank ******* for bringing his concerns to our attention and regret to hear that he has had anything but a positive experience. Our Claims team has been in contact with ******* so that he may report the damages. We encourage ******* to continue on working with Claims who would be happy to answer any additional questions that he may have.
Initial Complaint
05/14/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
May 19, 2022 I signed up for "*****'s List" to get a Lazy Boy chair and sofa re-stuffed. All we got was handyman services advertised for painting, yard work, and plumbing.The charge was $331.85 to our Mastercharge account. They did not provide any references for the work we requested so I cancelled the account.They then refunded $301.86, but that still left a $29.99 balance.I contacted ******* (**** Services) May 20, 2022, 09:31 EDT and she was to reverse the $29.99 charge and make sure our account was closed so that no further charges were incurred.On May 8, 2024 I received another bill for the $29.99. I emailed them to stop and take the charges off.I just want to be done with this company, their charges and complete lack of requested help.I emailed them on May 8, 2024 that I would give them 72 hours to respond before I took the matter up with the BBB. Today, May 14th, I still have not heard back from them.
Business response
05/15/2024
We appreciate ****** bringing this to our attention and sincerely apologize that his membership fee was not refunded as requested. The membership fee of $29.99 has been processed today, 5/15/24, and he should see the funds posted to his bank account within 3-5 business days. ****** is welcome to reach back out to us if he has any additional questions or concerns.
Initial Complaint
05/10/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This business deals in shady business practices against business owners. Apparently this is something that was known by the *** but not known to the businesses that inquire about working with Homeadvisor/****. They charge unnecessary fees that they claim to have sent emails pertaining to but no email can be found and when you try to get the fees removed they try extortion tactics to get you to not cancel services.
Business response
05/17/2024
We apologize for any frustration or inconvenience the billing of the annual membership has caused ******. We have processed a refund for the membership fee that he was charged. We appreciate ****** using our service and wish him the best.
Customer response
05/17/2024

Complaint: 21693089

I am rejecting this response because: this company did refund me the Annual fee but the email they sent to notify me that they were refunding the annual fee blamed me for the issue with the annual fee and then tried to act as though my complaint came out of nowhere and that from their knowledge I have been actively using their service to make it seem like my complaint was unfounded. The only reason I would be active at all was to pause leads because they only let you pause leads for 2 weeks at a time and you dont get a notification the day leads are suppose to start again so that you can extend the pause what this does is it makes it so that the small business forgets and then suddenly gets 2-5 leads all of a sudden when the pause expires and if they dont turn the leads off quickly enough it racks up a ******************* to the small business. When a sneaky company can force 2-5 leads on you every 2 weeks when the leads are $20-$75 a piece that could fairly quickly put a small business in a tough situation. Thats why I was unpausing then quickly repausing my leads every 12 or so days to avoid there shady practices. They stated in their response that this activity and me removing all of the services I offered except for one lead them to believe I was happy with their service and thats why the complaint came out of nowhere. Anyone with a little bit of intelligence could figure out that definitely means Im unhappy with the service but I paid for it so I was at least going to keep it active for the time I paid for just in case times got extremely tough which they never did. I only got one customer from **** and spent hundreds of dollars more on leads than what I made from the only customer that I got from their Service. I am happy that I was refunded my annual fee but it took them trying to essentially extort me and then me filing and FTC and BBB complaint along with disputing the charge with my bank before they refunded the fee and sent an apology

Sincerely,

*************************
Initial Complaint
05/02/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Home advisor is affiliated with **** Leads and I highly recommend you stay away from the services they offer. I have been contacted by 6 leads 4 of which were fraudulent and attempted to acquire my personal and bank information. I would like to get a refund for my registration and lead fees. Ill take business elsewhere
Business response
05/10/2024
We appreciate ****** bringing his concerns to our attention and we apologize for any frustrations with his leads. After reviewing his account, we found that he received 7 leads total and was able to close a job on one of these leads. In a good faith effort to resolve his complaint, we have agreed to refund the membership fee, and the refund was issued today. The membership has also been cancelled, and the refund should post to his bank statement within 2-3 business days. ****** is welcome to reach back out if he has any additional questions or concerns.

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