Complaints

This profile includes complaints for HomeAdvisor's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  HomeAdvisor

  3601 Walnut St # 81 Denver, CO 80205-2251

• 

  HomeAdvisor

  14023 Denver West Pkwy Bldg 64 Lakewood, CO 80401-3253

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  04/23/2025, I was contacted repeatedly by **** Leads (formerly HomeAdvisor). I never reached out to them or expressed interest, but they continued calling me until I finally answered. During the sales call, I was told I would receive high-quality, local leads matched to the exact services I provide. The representative made it sound like their system was reliable and effective. Based on that promise, I agreed to move forward.Shortly after, I was charged $455 for leads that were completely unrelated to my business, or for customers who never answered or responded at all. Some leads were for services I dont offer, others were outside my service area, and several seemed entirely fake no valid contact info, no responses, and disconnected numbers. These were not qualified leads, and I received no value. I tried contacting **** to dispute the charges, but received no helpful resolution. Their dispute process is difficult to navigate and avoids accountability.Even worse, I later found out that I was locked into a 12-month contract, which was never explained clearly during the call. I was shocked to learn that canceling would result in a charge of 35% of the remaining balance. This was never disclosed properly and feels dishonest.I feel misled and pressured by Angis deceptive sales tactics and fake leads. I am requesting a full refund of the $455, immediate termination of the contract without penalties, and for the BBB to hold **** accountable for misleading small business owners.I have records of the charges and the non-responsive, irrelevant, and fake leads I was provided. This was not an honest business transaction.

  Business Response

  Date: 05/19/2025

  We're so sorry to hear that Elmehdi's initial experience has been anything but positive. We do strive to ensure that each pro in our network does have the tools and information to see success through our service, and we apologize that Elmehdi had not seen more initial success. We do provide detailed information regarding the projects and coverage areas prior to a pro joining our network. It does also clearly state, and is verbally stated, that when joining there is a 12 month commitment, and an early termination fee will apply if the contract is terminated early. This is reviewed, and agreed to, prior to submitting the application. We do understand that Elmehdi does have concerns regarding the coverage area, and some tasks. We are happy to make any adjustments to the coverage area or tasks that pros would like. We have been attempting to contact Elmehdi to go over the account and ensure that these adjustments can be made. Per Elmehdi's request the account is scheduled to be cancelled. We have since attempted to contact ******* regarding their concerns brought through the BBB complaint. We have not received any call back, and our calls have gone unanswered. We do ask that Elmehdi contact our *************** directly so we can further discuss any concerns, and make any adjustments, prior to the cancellation processing.

• Initial Complaint

  Date:05/02/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has taken money from contractors while providing fake or spam calls. It has been the worst experience Ive had. I was placed into a contract without being clearly informed, which I now recognize as my oversight. However, I strongly advise others not to work with them. This is by far the most unprofessional and unreliable company *** encountered for job leads.

  Business Response

  Date: 05/13/2025

  We regret any frustration ***** experienced when joining the ****************. We have since followed up with them and discussed their account in detail. Our primary goal was to reach a resolution that addressed their concerns, which we accomplished by canceling their account and waiving the Early Termination fee. We wish ***** the best with their future business ventures.

  Customer Answer

  Date: 05/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** Leal ******

• Initial Complaint

  Date:04/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BBB took a complaint over the phone. Below is the voice to text voicemail description

  My name is **** ****** ******, phone number is ************, case number ********. I'm filing this complaint on behalf of or against ******* List or Home Advisor. The home advisor group had, we had signed up with them initially to have them acquire us more business. And upon signing up with them, we were supposed to be paying per lead. um and they uh they had um had set up and basically just took out a lump sum and then told us that we were paying for our leads out of the lump sum um upon requesting a refund for that telling them that I was misled on that. They told me that I had to use their services or I would lose the money. Once I had tried their services, I had found out most of the accounts were actually fake accounts, and they still refused to refund me my money. At this point in time, I'm just wanting to get a refund for my initial sign-up fees to have them stop contacting me. That's all. Thank you.

  Business Response

  Date: 04/28/2025

  We regret the frustration **** has encountered with the **** Network. We have recently received a complaint from them, and our legal team will be addressing the matter directly through the platform where they filed it.

  Customer Answer

  Date: 04/28/2025

   
  Complaint: 23217244
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:04/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a small business owner who entered into a 12-month contract with **** Leads under verbal promises made during onboarding that have not only been broken but completely ignored.I was told I would regain access to my previous account which I never received. I was told I would get quality, relevant leads in my actual service area instead, I was flooded with irrelevant or useless leads in the wrong cities, and for services I dont even provide.This was not a minor mistake. It was a failure of basic setup, follow-through, and integrity. My account was launched without my proper approval, and I never got the performance or attention I was promised. I was charged $980 immediately and then threatened with a 35% termination penalty when I tried to cancel.I believe this is predatory behavior, taking advantage of small contractors who are trying to grow their business.When I called to fix these issues, I was met with indifference and a scripted response that the fee applies no matter what. Thats not fair, not ethical, and not how professional partnerships should work.I am now requesting that my account be immediately canceled, that no further charges be made to my account or card, and that the early termination fee be waived completely due to failure to provide services as promised.If this is not resolved, I will escalate this matter publicly and legally and I will make sure others in the construction industry know about my experience with ****.This is not just a complaint this is a warning.

  Business Response

  Date: 04/24/2025

  We're so sorry to hear that Cristiane's experience has been anything but positive. Our management team has spoken with Cristiane and come to an agreement. We have also processed the promised refund back to Cristiane's original form of payment. If ********* does have any additional questions or concerns we do ask that they contact our *************** directly for assistance.

• Initial Complaint

  Date:04/14/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** Leads in my opinion is by far the worst service I have ever used. I was sold on thousands of leads from homeowners looking for professionals like me to do work for them in services I provide. I did not land a single piece of business with them. In reality, they have already sold that lead to ten other businesses, and even if you have as I have, a 1-minute response time between receiving the lead and calling the customer, somehow they already have a contractor? Or the customer never answers, and you have to jump through hoops to receive any kind of credit for that lead. Many of the leads that I was charged for were not even services that I offer, and I had clearly written that in the description of my work. The ONLY way to cancel your account is to call them directly, and they will jump through every hoop imaginable to get you to keep your account. Even when you continue to expressly tell them that you wish to cancel, and they tell you that your account has been canceled, it has not been. I was under the impression that my account had been canceled, only to get charged an ANNUAL membership fee, which was never charged to me nor did anyone inform me of it when I signed up for the service. When I called to dispute this charge, I was waived off by the person on the ********* Angies is threatening to send the membership fee to collections, a membership fee for a service that I no longer use and had not used for weeks before being charged that fee.

  Business Response

  Date: 04/21/2025

  We thank ****** for being a part of the **************** for the past year and sincerely apologize for their experience with our service. We did not meet their expectations, and understand their frustration with the leads **** received. We are pleased to confirm we have credited back the $287.99 as a resolution to this matter. Additionally, we can confirm that their account has been canceled as a Do Not Contact.
  We appreciate ******** feedback, as it helps us improve our services. We wish ****** all the best in their future endeavors. 

  Customer Answer

  Date: 04/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ***

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Anjis list had been calling me numerous times a day for months, I decided to try them with my business Nattan *************** , they offered 1000$ credit forwards leads and option to cancel if not happy. They took my info and explained the next step would be Anji calling me to get me fully onboarded , they would set me up in system allow me to add my social media and then I could decide to start my leads if Im approved. A week later I began getting text for leads and I was not even onboarded. I called in to speak to manager who agreed the process was not correctly done , when I told him I didnt trust them anymore and wanted a refund , they wouldnt refund my money. They offered partial credit if Id leave my account open. I told them absolutely not you have already shown your true colors. I then disputed fees and breech of contract through my bank they agreed and credited back my $750. The manager told me contract was closed. A week later Anji debited $250 and when I called they said it was for leads they sent me. I told them look you already agreed the contract was null and void and credited it back. Which means we agree the account was never set up correctly to access it r work the leads because I was never onboarded. Knowing that you agreed to cancel contract and refund money for not setting account up right why would you charge 250 for leads that werent able to be used ?? They said they couldnt refund. My back once again disputed and they credited the 250 back but now I got a random phone call from a collection agency for $360 from Anji leads. These people are criminals and they need to adjust that $360 off and leave me alone. I never used their service , never got onboarded at all. I owe them nothing.

  Business Response

  Date: 04/09/2025

  We appreciate Stefanie's concerns, and we're so sorry to hear that there was any invalid outstanding balance on their account. After reviewing Stefanie's account we did find an error in which leads were received after the account was set for cancellation. This resulted in the additional balance. The balance has now been removed from the account, and the account has been removed from collections. If ******** does have any additional questions or concerns we do ask that they contact our *************** directly for assistance.

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have called in multiple times to cancel our account, only to be ignored and once it was time for the renewal, they said we must pay an earlier cancelation fee. All we want is to cancel the account.

  Business Response

  Date: 03/21/2025

  We're so sorry to hear that OC Decks recent experience had been anything but positive, and that there were any concerns regarding the cancellation of the account. After performing a full review of our systems, including incoming and outgoing call logs, we can find no evidence that a cancellation was ever requested. We had not received any information regarding cancelling the account until March 6th, at which time we did remind them of any fees associated with terminating their contract early. We did also send a reminder email over a month prior to the account renewing giving ample time to not renew the account with a new annual contract. We have spoken directly with the owner and we have requested any evidence he can provide showing that a cancellation was requested prior to March 6th. We do ask that he contact us directly with any documentation for us to review.

• Initial Complaint

  Date:03/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  " ***** Leads" Does not allow client to see what they are being charged for, I have never seen a billing statement our been allowed any understanding of the charges involved with product. I have tried to turn the product "off" . Only for it to be turned back on without my express permission , and then immediately begins charging fees that you cant see and cannot control. Forcing someone to pay for something by charging you without your permission or understanding is a horrific and dishonest business practices and should not be allowed.

  Business Response

  Date: 03/06/2025

  We appreciate *** reaching out and apologize that he did not have a more positive experience while advertising his business with us. Upon checking his account, we confirmed that his billing statements were sent to him via email accordingly. We also confirmed that he was aware of the process to turn leads on and off. *** called and spoke with a representative on 6/13 to pause his leads for 30 days. Aware that his leads would automatically come back on after 30 days, he then called again for additional 30 day extensions on 7/12, and again on 8/12. Since he did not call once the last 30 day extension was up on 9/12, the leads automatically turned on again.
  
  At this time, we have pulled the past due balance from 3rd party collections and waived the balance as a courtesy and in effort to resolve his complaint. *** is welcome to reach back out if he has any additional questions or concerns.

• Initial Complaint

  Date:02/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to use Home Advisor's service (Also known as ****). They lied to me to get me to sign up with a promise to refund my money if they didnt produce the results promised. Of course, they did not produce the results. They did not refund the full amount as promised. I cancelled my service with them at that time. They asked if i would be interested in using their service once they release a new platform, I let them know to contact me about it at that time and i would consider it. Instead of contacting me, they just turned my account back on and started billing me without my consent. I called asking for a refund for the amounts that were charged to my account and they said their was no proof or contract of it and said good luck.

  Business Response

  Date: 02/26/2025

  We appreciate ******** concerns, and we're so sorry to hear that he's had this experience. This is not typical, and we did perform a full investigation into his claims. After completing our review we did find that ****** called on October 28th to cancel his account and request a refund. A member of our team did speak with him regarding his concerns, and did state that there were going to be updates to our service beginning in January. It was explained to ****** that we could process a refund for his eligible amount, and would instead of cancelling his service, pause ******** leads for 90 days if he agreed to continue advertising. ****** did agree to these terms. A refund was processed for the amount he was eligible for, and his leads were set to be paused for 90 days. The team member did tell ****** that his leads would resume automatically on January 28th. ****** did agree to these terms. We did send an email on January 26th reminding ****** that his leads would automatically resume on January 28th. On that day his leads did resume. We did not receive another call from him until February 25th regarding his account. We did remind him of this, and he did confirm that he did receive the email reminder of his leads resuming. As we did provide a solution to his concerns, and he did agree to continue advertising, expectations were properly explained, and reminder emails were received we have made the determination that we will not be providing any further refunds. If ****** does have any questions we do ask that he call our *************** directly for assistance.

  Customer Answer

  Date: 02/26/2025

   
  Complaint: 22988478
  
  I am rejecting this response because:

  I did not authorize any billing to start in January, i was told their was a new platform that would be presented in January prior to moving forward with any billing. I did not agree, or sign anything to authorize this.

  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:01/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a subscription with **** (formerly ******* List/Home Advisor) under the false pretenses that any fake or spam leads would be refunded or credited. Over the course of my 3-month subscription, 15 out of 19 leads were fraudulent or fake, some involving situations that led to law enforcement involvement due to potential trespassing issues. These fake leads were for homes werent owned by the individual's requesting estimates. I contacted the realtors listing these properties to conform.Despite contacting ****/Home Advisor multiple times regarding these issues, I was told no refunds or credits would be issued. In addition, when I attempted to cancel my subscription through their official process, I was not properly assisted, and my account was not canceled. As a result, I had to contact my credit card company to stop further payments.Furthermore, ****/Home Advisor continues to send me leads via text and email despite my repeated opt-out requests. Ive replied with "STOP" to their text messages, which were acknowledged, but I still received another lead today, violating text message laws.Amount Paid: $280 per month Business Commitment: Provide legitimate leads and offer refunds/credits for fake or spam leads, as well as a clear cancellation process.Nature of Dispute: Fraudulent leads, failure to issue refunds or credits, failure to cancel account, violations of text message laws.Resolution Attempt: Multiple attempts to contact customer service have been unsuccessful. The company has not addressed or resolved any of my concerns.Desired Resolution: I am requesting a proper cancellation of my account without termination fees, and for ****/Home Advisor to cease all unsolicited communications.

  Business Response

  Date: 02/04/2025

  We're so sorry to hear that Beau's experience had not been more positive, and that he had seen anything but success through his Advertising with ****. We did perform a thorough review into his list of concerns including account review, call reviews, and review of his advertising agreement. We can confirm that his account was cancelled properly, and we do apologize for any misunderstanding. Each months payment is made at the beginning of the month. This would mean that, although his account is cancelled, he would still receive leads for the remainder of the month up until his next billing cycle. He did not contact us regarding this, and we would have been happy to further explain why he was still receiving contacts. 

  We do understand that **** does have concerns regarding a few of the leads he did receive. We have explained to him multiple times that the credits are built in to our pricing structure. Each month Beau can expect, and did receive, at least $120 in free leads. This was also explained prior to him signing the advertising agreement. After completing our review, we did not find any misleading or false information that was provided to Beau. We do apologize again that he's had this experience, but he will still owe the early termination fee per his attached advertising agreement.

  Customer Answer

  Date: 02/04/2025

   
  Complaint: 22870977
  
  We are formally rejecting ****/Home Advisors response to our complaint, as their response does not accurately address the issues we raised and contains multiple misrepresentations and contract violations.

  Misrepresentation by Sales Representative (**)
  We engaged in extensive discussions with ****/Home Advisors sales representative, **, regarding the subscription-based service. On recorded lines, ** explicitly assured us that if fraudulent or spam leads were received, we would receive credits in the form of additional leads to make up for them. For example, if we were promised 15 leads in a given month but received 5 fraudulent leads, **** would provide 5 additional leads either in the same month or the following month. This assurance was a key factor in our decision to sign the advertising agreement. However, once we reported the fraudulent leads, we were told that no such credit system existed and that no replacements would be issued. This directly contradicts what was promised by their sales team.

  
  Failure to Provide Legitimate Leads
  Over the course of our three-month contract, 15 out of 19 leads provided by ****/Home Advisor were fraudulent. We have documentation, including call logs with ****/Home Advisor and local police reports, proving that the individuals requesting estimates did not own or reside at the properties for which they requested service. Some of these incidents even led to potential trespassing issues, requiring law enforcement involvement. Despite multiple reports and evidence, ****/Home Advisor failed to rectify the situation or issue credits.

  
  Undisclosed Third-Party Lead Generation
  ****/Home Advisor presented itself as having a direct relationship with prospective customers. However, on a recorded call with an **** representative, they admitted that the leads we identified as fraudulent came from third-party affiliates, not directly from ****/Home Advisor. This critical piece of information was not disclosed in their agreement, and their failure to be transparent about their lead sourcing misrepresented the nature of their service. The contract states that **** provides "project leads, not guaranteed jobs," but does not disclose that these leads may originate from external sources.

  
  Violation of the Telephone Consumer Protection Act (TCPA)
  Despite opting out of ****/Home Advisors ****************** by texting STOP, we continued to receive unsolicited messages. We have documented proof that we received an opt-out confirmation yet were still contacted afterward. This is a direct violation of **** regulations, which prohibit companies from sending marketing texts to consumers who have opted out.
  Failure to Properly Cancel Our Account

  
  We attempted to cancel our account through ****/*********************** official process but were met with delays and a lack of assistance. Ultimately, we had to contact our credit card company to stop payments. ****/Home Advisors claim that our account was properly canceled is misleading. Furthermore, despite our cancellation, we continued to receive leads and unsolicited communications. The contract states that the subscription automatically renews unless canceled 30 days before the renewal date, and yet **** failed to process our cancellation properly.

  
  Breach of Contract
  ****/Home Advisor failed to fulfill their contractual obligation by not providing legitimate leads in any month of our contract. The contract states that we should receive approximately 8-14 leads per billing cycle, yet 15 out of 19 leads we received were fraudulent. Given the fraudulent nature of the leads we received, **** did not deliver the service we paid for, rendering the contract unenforceable. As a result, we should not be held liable for an early termination fee.

  
  Inaccuracies in ****/Home Advisors Response
  ****/Home Advisors response suggests that lead credits were already factored into our monthly subscription. This is misleading, as their sales representative explicitly promised direct replacement leads for fraudulent contacts. Additionally, their response does not acknowledge our substantial evidence proving that the majority of our leads were fake. They also failed to address their TCPA violation and their lack of transparency regarding third-party lead sourcing.

  
  Desired Resolution:
  We request the complete cancellation of our account with no termination fees.
  We request that ****/Home Advisor cease all unsolicited communications with our business.

  
  Given the substantial evidence we have, we urge the BBB to hold ****/Home Advisor accountable for their misleading practices.
  We appreciate your attention to this matter and look forward to a fair resolution. 
  Sincerely,
  
  **** *******