Reviews

Review Details

• Review fromRoyce K

  Date: 04/05/2025

  1 star
  The worst experience ever. Sent out 2 different people to measure and both times 2 different cuts were wrong. They had to pull another slab off of the floor and didn't match what we carefully chose and paid for. They cut the back splash on site for the microwave and it is totally uneven. I will never shop there again. Please go somewhere else. The manager said he would make it right, but we never heard from him again.

• Review fromDiane C

  Date: 07/10/2024

  1 star
  This place deserves zero stars. I do not trust that the 5 star reviews are from real customers. There is a reason why there are so many poor reviews. I paid $9000 for quartzite slabs and they completely botched the fabrication and installation. On the scheduled installation day, the representative told me that they were having trouble with the fabrication because they have little experience with quartzite. They sure did have problems that then became my problems. They lied about breaking and gluing parts of the slabs. They lied about their experience with custom fabrication of quartzite slabs. They made errors in measuring and/or fabrication then claimed that it is appropriate for countertops to be so short that they don't cover all of the cabinets! They also created gaps in several areas that they simply filled with glue. They claimed that it is correct for the cabinet overhangs to vary as much as an inch from one place to another. There was a special cutout for an outlet that we discussed in detail with the specifications included in the contract. They totally messed that up as well--even with 2 tries. Representatives failed to show up for on-site visits twice then arrived an hour late for the third. When they did come they denied certain problems (that the slabs were broken and glued and that they were too short) and for the rest they just said that the lousy job was the best they could do. Do not let these people anywhere near your money or your home. They don't know what they're doing and don't care.

• Review fromLuanna B

  Date: 12/29/2023

  1 star
  I am curious on who that ******** is tha t does your commercials. You guys must be desperate for business if you think she is a.good marketing gal...FAKE NOOBS..FAKE TEETH WHITENING ..SHE IS A POOR CHOICE FOR BIZ. SHE IS CHEAP N VERY FAKE LOOKING.

• Review fromUnhappy M

  Date: 08/07/2023

  1 star
  How is this place able to stay in business? Giving them 1 star is still overrated. This place has been a nightmare since we purchased material from them. It starts off with the sales person ******. She has us sign paperwork but doesnt go over it with us. I understand that its also our responsibility to read what we are signing but her as a sales person who has any decency would have a verbal conversation that everything purchased here is a final sale. When we tried to cancel the order because our contractor found a better price, they wouldnt let us get a refund, when we tried to pick up our material, it was a whole ordeal and they wouldnt release it to us. Bottom line, stay away from these guys. They are heartless and only want to hold you hostage to their product. Even to the point that an employee told me that the owner is stingy and wouldnt even give a customer a refund even after showing proof that his house burnt down. I am astonished that anyone would support this company. This was the WORST experience EVER!

• Review fromMarilyn S

  Date: 03/17/2023

  5 stars
  Wonderful Staff and everything was completed on time, no fuss, and I'm completely happy!

• Review fromDeb A.

  Date: 06/27/2022

  1 star
  We purchased our counter tops on 4/29/2022. On 05/15/2022 we had to pay remaining (1/2) balance. we set a delivery/install date. On install date we had to reschedule the delivery. we were later notified we had to reschedule due to sanding of counter tops to get it ready. On scheduled install date and time of 8:00 they did not show up. After several phone calls to Stone Crafters (installers) and Granite Depot the counter tops were delivered at noon the next day. They need eight hours to install. Installers left at 8:15 p.m. We were grateful for installers diligent in completing the job. We were told counter tops could not be sealed at this time, because they were still wet from sanding and needed two weeks to dry. Next day a telephone call to Stone Crafters to schedule the sealing. Date set. Then date came and went. Stone Crafters told us they needed another three weeks to dry. Today, 9/11/2022 a 9:11 a.m. telephone call to Stone Crafters missed appointment and finishers still a "NO SHOW". There is very poor communication between the scheduling and install departments.Finally got the manager of the scheduling department. Hopefully, today. Have had to reschedule doctors appointments, other events and missed this week-ends granddaughter's basketball tournament out of state,