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Find a Location

Kaiser Permanente of Colorado has 20 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Kaiser Permanente of Colorado

      10350 E Dakota Ave Denver, CO 80247-1314

    • Kaiser Permanente of Colorado

      PO Box 373090 Denver, CO 80237-7090

    • Kaiser Permanente of Colorado

      2500 S Havana St Member Services Aurora, CO 80014-1618

    • Kaiser Permanente of Colorado

      14701 E Exposition Ave Aurora Centrepointe Medical Offices Aurora, CO 80012-2623

    • Kaiser Permanente of Colorado

      16290 E Quincy Ave Smokey Hill Medical Offices Aurora, CO 80015-1594

    Business ProfileforKaiser Permanente of Colorado

    HMOs
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.19/5stars

    Average of 43 Customer Reviews

    Customer Complaints

    43 complaints closed in last 3 years

    12 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Kaiser Permanente of Colorado has 20 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Kaiser Permanente of Colorado

        10350 E Dakota Ave Denver, CO 80247-1314

      • Kaiser Permanente of Colorado

        PO Box 373090 Denver, CO 80237-7090

      • Kaiser Permanente of Colorado

        2500 S Havana St Member Services Aurora, CO 80014-1618

      • Kaiser Permanente of Colorado

        14701 E Exposition Ave Aurora Centrepointe Medical Offices Aurora, CO 80012-2623

      • Kaiser Permanente of Colorado

        16290 E Quincy Ave Smokey Hill Medical Offices Aurora, CO 80015-1594

      Location of This Business
      10350 E Dakota Ave, Denver, CO 80247-1314
      BBB File Opened:
      10/1/1976
      Years in Business:
      55
      Business Started:
      7/1/1969
      Business Incorporated:
      9/6/1996
      Type of Entity:
      Corporation
      Alternate Business Name
      • KAISER PERMANENTE
      • KAISER FOUNDATION HEALTH PLAN OF COLORADO
      • Kaiser Foundation Health Plan
      Business Management
      • Mr. Thomas Currigan Jr., Director of Community
      • Ms. Kristin Snyder, President of Public Affairs
      • Mr. Scott Moede
      • Ms. Carolyn Bell, Customer Service Manager
      • Mr. Jack Cochran, Executive Medical Director
      • Ms. Laura Berens, CorrespondenceRep-Mem Svcs
      • Mr. Richard French, Member Svc-Supv
      • Ms. Amanda Greenland, Case Resolution Manager
      Contact Information

      Principal

      • Mr. Thomas Currigan Jr., Director of Community

      Customer Contact

      • Ms. Amanda Greenland, Case Resolution Manager
      Additional Contact Information

      Phone Numbers

      Website Addresses

      Customer Complaints

      43 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/21/2024

      Complaint Type:
      Customer Service Issues
      Status:
      Answered
      I received a bill for services which I received on April 3, 2024. This bill contains two charges for a single COVID-19 test ($134.40) , as well as two charges for an Infectious Agent Detection Lab Test ($76.00). When I contacted the billing department, they were unable to tell me why I was being double billed for these two items. I do not dispute the rest of the bill.
      Read More

      Customer Reviews

      43 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      James W

      1 star

      05/21/2024

      Really like my KP Doctor but I've had major coverage issues. My policy changed for the month of Dec 2023. KP tried to make it retroactive for the prior 11 months. Within a few weeks they removed the charges twice then rebilled my for a total $3500. I had to file a complaint with the State of Colorado and with Connect for Health. It was over 5 months for them to correct thier deliberate error. Now I get a call from a nurse I don't know claiming to represent my Doctor. She told me that a specific drug I have been taking for 18 years is causing high blood pressure (that is and has been under control). I looked up the drug on KPs link they sent. There is no mention of high blood pressure as a side effect. They just don't want to cover this very low cost drug. Their attempts to discourage me from taking this therapy started by making my Doctor have to approve and send the prescription in every 2 weeks. Then I have to remember to order it every 2 weeks. What a waste of time and effort on everyone's part. Micro managing my Doctor and lying about the drug side effects just destroyed what little remaining credibility they had. Changing health insurance provider for 2025.

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