Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/15/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ibotta appears to be experiencing technical issues or is not as reliable as it once was. I have been a loyal user since 2016, but my recent experiences with customer service have been frustrating. I reached out to customer service after noticing that my funds did not appear immediately. While I understand that payments can sometimes take longer, this is now the second time I have placed a ******* order for online pickup or delivery and encountered issues. Before reaching out, I carefully reviewed my rebates, the items I purchased, and the two bonuses I qualified for, totaling $22.37. Knowing there might be an issue, I proactively contacted customer service, providing the order date, screenshots of the matching rebates, and my receipt (since it was online). My order was placed on March 7, and I clearly explained my concerns and the amount I should have received based on my purchases. **************** initially responded within a day or two, advising me to wait at least 72 hours. However, after waiting five days, I followed up again. After speaking with three different representatives, I finally reached someone who added only $3.25 to my accountan amount that does not align with the proof of purchase I provided twice. This experience has made me feel unheard and frustrated. It seems unprofessional to have to go through multiple representatives, none of whom seem to fully understand or address the issue. Additionally, I contacted Ibotta support well before the seven-day policy deadline. I took all necessary steps to ensure my concerns were addressed in a timely manner. Given that I flagged this issue early, I do not believe this is an error on my part. Instead, it feels as though my request is being dismissed unfairly.

  Business Response

  Date: 03/17/2025

  Hello. Thank you for notifying us of the concern. The ***** reached out to the Care team regarding missing cash back for a recent missing ******* Online purchase. A member of the Care team has since applied cash back to the Saver's account for the offer/bonus on 03/17/2025. We appreciate the Saver's patience and understanding. Thank you.
  
  

  Customer Answer

  Date: 03/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Ibotta, Inc. regarding their unjustified deactivation of my account and withholding of earned credits worth approximately $130 On 03/05/2025, I noticed that my account had been deactivated without any prior notification or explanation. I immediately reached out to Ibottas customer support for clarification, but I have not received a satisfactory response or any reasoning for this action. Additionally, the credits in my account, earned through legitimate usage of the Ibotta app, have not been returned or made accessible to **** have always followed the apps terms and conditions and have provided any requested verification when using their platform. The lack of transparency and failure to resolve this issue is unacceptable and has caused significant frustration.I kindly request the Better Business Bureau to assist me in resolving this matter by prompting Ibotta to: Provide a clear explanation for the deactivation of my account. Restore my account or issue payment for the $130 in credits that were withheld.

  Business Response

  Date: 03/08/2025

  Hello. Thank you for notifying us of the concern. We apologize for any inconvenience or frustration experienced. The Saver wrote our Account Review Team on 03/05/2025 as they could not access their account. Upon review of the Saver's account, the activity verified indicated fraudulent behavior. Please note that we reserve the right to permanently deactivate Ibotta Saver accounts based on shopping behavior. Ibotta's Terms of Use can be found here: **************************. Unfortunately, we are firm in our decision to maintain the deactivation of this account. We appreciate the Saver's cooperation and understanding. Thank you.

  Customer Answer

  Date: 03/08/2025

   
  Complaint: 23025114
  
  I wish to continue pursuing this case as it remains unresolved. Ibotta has yet to provide a satisfactory explanation for the deactivation of my account or the withholding of my earned credits, amounting to approximately $130. The lack of transparency and communication from Ibotta makes it necessary to seek further action to ensure fair treatment and resolution.
  
  Sincerely,
  
  ***** **********

  Business Response

  Date: 03/18/2025

  Hello. Thank you for notifying us of the concern. We apologize for any inconvenience or frustration experienced. The Saver wrote our Account Review Team on 03/07/2025 as they could not access their account. Upon review of the Saver's account, the activity verified indicated fraudulent behavior. Please note that we reserve the right to permanently deactivate Ibotta Saver accounts based on shopping behavior. Ibotta's Terms of Use can be found here: **************************. Unfortunately, we are firm in our decision to maintain the deactivation of this account. We appreciate the Saver's cooperation and understanding. Thank you.

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Want to delete my account with access to ******* credit card. Been having trouble logging into app since Thursday. Tried another phone and my daughter tried to log in with a new account on same phone my account got deactivated. Having trouble reaching them since can't log in anymore and app refuses to load. Thank you.

  Business Response

  Date: 03/06/2025

  Hello. Thank you for notifying us of the concern. Unfortunately, it appears the Saver requested their account to be deleted under CCPA on 03/06/25. Once the saver requested their account to be deleted, it deactivate and log them out of their Ibotta account. Additionally, any earnings or pending transactions will be forfeited and the Saver will permanently lose access to your Ibotta account. Once data deletion is requested, we are unable to restore earnings or reactivate your account. We appreciate the Savers understanding. Thank you.

  Customer Answer

  Date: 03/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** Ton

• Initial Complaint

  Date:02/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have more than 20 dollars in my account but the app will not let me withdraw my earnings. It says to contact support but when I did I received no reply. I want my $23

  Business Response

  Date: 03/03/2025

  Hello. Thank you for notifying us of the concern. Unfortunately, we could not locate a Care ticket from the Saver. Savers are encouraged to contact the Care team at ******************************* where we are always happy to answer any questions or concerns. We appreciate the Saver's patience and understanding. Thank you.

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  App logged me out of my account. When I try to log in, I get an error message telling me that there was a problem getting my information. Password and user name are correct.(even changed password) I fill out a ticket on feb 16. Give them all the info they need and have not heard a single thing back from them. It is now Feb 28. I only use my Ibotta account at 2 stores ******** and food city). I have not violated any TOS. I had over $100 in my account. At this point, I just want the money that I accrued in my account in exchange for information on my shopping habits. Then I want my account permanently closed.

  Business Response

  Date: 02/28/2025

  Hello. Thank you for bringing this to our attention. We reviewed the Savers account and were able to determine their active Ibotta account is associated with a different email address. We have created a new Help Desk ticket (#********) to provide the Saver with the information needed to access the account. We appreciate the Savers patience and understanding. Thank you. 
  
  

  Customer Answer

  Date: 02/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ****

• Initial Complaint

  Date:02/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was excited to use my new Ibotta account. I have a large household (and house) so I thought this would come in handy to save a few dollars. However, Ibotta is refusing to let me withdraw my earnings, despite having met all of the requirements. When I try to cash out it says earnings are temporarily disabled and to create a support ticket. I did all of that and I keep getting the same vague response over and over. They say I should "wait a few more days" without any further explanation. Many other people seem to have the same story. I feel like Ibotta is just another scam service meant to waste my time and collect data on me. I will be letting the manufacturers know whose products I bought that Ibotta is making promises about their brands and refusing to keep them.

  Business Response

  Date: 02/28/2025

  Tell us why here...Hello. Thank you for notifying us of the concern. The Saver wrote to our Account Review team on 02/21/25 due to a withdraw error. On 02/26/25, our automated system flagged the Savers account for review based on one of the following reasons: *********** shopping behavior, or account audits. The Savers account was reviewed, full access was restored, and the Saver was informed on 02/28/25. We appreciate the Saver's patience and understanding. Thank you.

  Customer Answer

  Date: 02/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They randomly deactivated my account with no explanation. I didnt return anything, I only did the deals they provided on the site. I have my own account. And others that stayed with me had one as well. We never used the same receipts or anything of that sort. If they only allow one in a household or something that should be known. The person who was staying with me doesnt live here anymore and I should be able to get my account back. I have used ibotta for many years and this isnt right.

  Business Response

  Date: 02/25/2025

  Hello. Thank you for notifying us of the concern. We apologize for any inconvenience or frustration experienced. The Saver wrote our Account Review Team on 11/19/2024 as they could not access their account. Upon review of the Saver's account, the activity verified indicated fraudulent behavior. Please note that we reserve the right to permanently deactivate Ibotta Saver accounts based on shopping behavior. Ibotta's Terms of Use can be found here: **************************. Unfortunately, we are firm in our decision to maintain the deactivation of this account. We appreciate the Saver's cooperation and understanding. Thank you.

  Customer Answer

  Date: 02/25/2025

  I would love to know how I had any fraudulent behavior and what it was. I had one account and my husband had his own account. I had an account from years ago that never was used. If thats the issue that could have been addressed and that account should be closed. I no longer have access to that email anyway. 
  Complaint: 22983267
  
  I am rejecting this response because:
  
  Sincerely,
  
  Tishiek ******

  Business Response

  Date: 03/07/2025

  Hello. Thank you for notifying us of the concern. We apologize for any inconvenience or frustration experienced. The Saver wrote our Account Review Team on 11/19/2024 as they could not access their account. Upon review of the Saver's account, the activity verified indicated fraudulent behavior. Please note that we reserve the right to permanently deactivate Ibotta Saver accounts based on shopping behavior. Ibotta's Terms of Use can be found here: **************************. Unfortunately, we are firm in our decision to maintain the deactivation of this account. We appreciate the Saver's cooperation and understanding. Thank you.

  Customer Answer

  Date: 03/08/2025

   
  Complaint: 22983267
  
  I am rejecting this response because:
  Show me when I did anything against the terms. I only submitted my own receipts and did my own offers. No shared account or anything of the sort. This is a bunch of mess for no reason. You guys dont care about people who have used your platform for many years. Its a shame. Ill be sure to tell everyone I know, including my ******* platform how terrible you are. Nothing but heartless people with no proof closing accounts as you see fit. Again with NO REASON. Im sick of it. 
  Sincerely,
  
  Tishiek ******

• Initial Complaint

  Date:02/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ibotta operates an app and website which offer rebates for purchases of certain products. The app user must select the offer they wish and then purchase the items at designated retailers. Ibotta processes the purchase and credits an amount based on the offers redeemed. Ibotta also offers bonuses if a user completes a specified number of offers in a designated time period.On 2/18/25, I made a purchase at ******* which included items which had offers in the Ibotta app. I expected to complete 18 offers which would result in a bonus of $5. Ibotta did not accurately process my purchase and only credited me with completing 16 offers. I created a ticket (********) in the Ibotta help system to fix this error. After several emails back and forth, Ibotta manually awarded me credit for the missing offers. However, Ibotta refuses to include manual offer credits towards any bonus and is refusing to credit the $5 bonus for completing 18 offers. This is in spite of the fact that the manual credit was necessitated by Ibotta's error.

  Business Response

  Date: 02/19/2025

  Hello. Thank you for notifying us of the concern. The ***** reached out to the Care team regarding missing cash back for a bonus. A member of the Care team has applied cash back to the *****'s account for the bonus on 02/19/25. If the Saver encounters similar issues in the future, we recommend they contact Care through our ************ We appreciate the Saver's patience and understanding. Thank you.

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year, the account was blocked for no reason. I asked what the reason was, and he said it was a violation. I said it was convenient and didn't say it. Finally, he ignored me directly. If it's blocked, then I'll tell them that there are more than 300 money in my account that hasn't been withdrawn. What should I do? It also ignores me directly. I just feel that I have been indirectly cheated.

  Business Response

  Date: 02/15/2025

  Hello. Thank you for notifying us of the concern. We apologize for any inconvenience or frustration experienced. The Saver wrote our Account Review Team on 06/18/2024 as they could not access their account. Upon review of the Saver's account, the activity verified indicated fraudulent behavior. Please note that we reserve the right to permanently deactivate Ibotta Saver accounts based on shopping behavior. Ibotta's Terms of Use can be found here: **************************. Unfortunately, we are firm in our decision to maintain the deactivation of this account. We appreciate the Saver's cooperation and understanding. Thank you.

• Initial Complaint

  Date:02/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ibotta deactivated my account after I attempted to withdraw $ 34 in cash back claiming I had violated their terms of use. I have only one account and have been abiding all their rules. Funny when it comes to paying out they seemingly find that the consumer has violated something. Sounds like a recurring theme. Theyre are unresponsive and not reachable via their outdated customer service.

  Business Response

  Date: 02/13/2025

  Hello. Thank you for bringing this to our attention. The Saver wrote to our Account Review team on 02/10/2025 as they could not access their account. The *****'s account was deactivated due to a violation of Ibotta's Terms of Use. We reviewed the account, and as a courtesy, we have restored full access to the Saver's account and earnings. Violating Ibottas Terms of Use may result in temporary or permanent suspension. Savers can review Ibotta's Terms of Use here: **************************. We appreciate the Saver's patience and understanding. Thank you.