ComplaintsforIbotta, Inc.

Apps

View Business profile

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Initial Complaint
07/29/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I get an error message when i try to withdraw the earnings on my account and my account was deactivated when I requested support from the help center even though I provided all information that was requested by the merchant. I would like to escalate since this is the only account that I use and want to withdraw all earnings from the account. If a resolution is not provided, complaints will be filed with BBB, CFPB, NY ************************* and NY small claims court. Account Review Team ******************************, 2024, 12:48 MDT Hello, Thanks for your email. After reviewing your information, it looks like you may have multiple active accounts. Before we can go further, we need you to verify a few pieces of information for us. Please send us back the following information: First name Date of Birth Any email addresses associated with Ibotta accounts The last four digits of the phone number listed on the account Once you have provided us with this information, we will be happy to help you get your account information up to date. Thanks in advance, and we look forward to your reply!Account Review Team
Business response
07/30/2024
Hello. Thank you for notifying us of the concern. We apologize for any inconvenience or frustration experienced. The Saver wrote our Account Review Team on 07/12/2024 as they could not access their account. Upon review of the Saver's account, the activity verified indicated fraudulent behavior. Please note that we reserve the right to permanently deactivate Ibotta Saver accounts based on shopping behavior. Ibotta's Terms of Use can be found here: **************************. Unfortunately, we are firm in our decision to maintain the deactivation of this account. We appreciate the Saver's cooperation and understanding. Thank you.
Customer response
07/30/2024

Complaint: 22060369

I am rejecting this response because: Ibotta committed fraud by removing funds from my account without authorization.

Sincerely,

*********************
Initial Complaint
07/29/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Dear BBB I filed a complaint for the same issue before Ibotta responded as if they were taking care of my issue and never addressed my issue they stole my $19 I had in my old email account ************************ I lost all access to that email and ************ as that number was accidentally assigned to a new customer by T-Mobile a few years back that caused a huge snow ball affect on my day to day affairs. I updated everyone with my new phone at that time ************ and email *********************** I had no issues some request documents and I provided everything required However they just ended up keeping my money and ignoring me I want a refund of what I was owed an apology from the president and my account back.
Business response
08/06/2024
Hello. Thank you for notifying us of the concern. Unfortunately, we could not locate a Care ticket from the Saver. Savers are encouraged to contact the Care team at help.ibotta.com where we are always happy to answer any questions or concerns. We appreciate the Saver's patience and understanding. Thank you.
Customer response
08/06/2024

Complaint: 22060113

I am rejecting this response because: as you can see they are a wreck less and careless company Ibotta really take pride in blowing people off

Sincerely,

***************************
Customer response
08/18/2024
I tried plenty of times just close my complaint as unresolved
Companies who refuse to help a customer especially when we reach out to ******************** or any third party to get help shouldn't be in business and I hope and I will make sure I go after every company that is allowing Ibotta to represent them to put them out of business by eliminating those contacts and I will be keeping alerting millions of people to avoid them and they will regret ever doing me wrong.
Initial Complaint
07/24/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
**** REFUSED to send me a check or direct DEPOST. You REFUSED to provide your manager's name and email address.**** REFUSED to provide a valid reason as to why you need my bank account log in and password. There are troves of information that can be accessed with this and it is a recipie for identity theft and it is unfortunate that you cannot and will NOT and REFUSE to understand the ramifications of that. It is clear that you cannot provide rational reason for this because there simply is NONE.**** was truculent and cut and past generic responses over the last weeks to get rid of my email and have FAILED to resolve my issue.I ask that **** NOT have any further access to my information due to his concerning behavior.
Business response
07/26/2024
Thank you for bringing this to our attention. We deeply regret that previous attempts to resolve the Saver's concerns were unsuccessful. It's our sincere aim to provide Savers with exceptional experiences, and we take their feedback seriously. We've documented the Saver's input and will share it with our team for review. We genuinely appreciate the Saver's patience and understanding. Thank you.
Customer response
07/26/2024

Complaint: 22037507

I am rejecting this response because:
This does NOT address or resolve my issue and no manager name or contact information was provided.
Issue outstanding to date. NOT RESOLVED. Company did NOTHING to resolve my issue.

Sincerely,

***********************
Business response
07/31/2024
Thank you for notifying us of the concern. Ibotta uses Plaid for ACH bank transfers, any bank information is collected by default by Plaid, and Ibotta only uses it to inform transactions relevant to Savers activity with Ibotta; specifically, withdrawing cash back earnings to a bank account. We do not sell, or otherwise do anything else with this information, and having it does not give Ibotta the ability to take actions with a bank account. We understand if some Savers choose not to share this information, and there are other ways to withdraw earnings from the ibotta app, including gift cards and transfers to PayPal. We reviewed the Savers account and verified that they have since been able to withdraw their earnings. We appreciate the Savers cooperation and understanding. Thank you.
Customer response
08/13/2024
In regards to complaint #******** Company: Ibotta, Inc. the company has absolutely NO right nor does PLAID their chosen vendor to access any bank account information including but NOT limited to password and login information as this is a recipe for identity theft as I am sure you can agree. This company has NOT responded to that fact. In fact, NEITHER company is entitle to that information and they should NOT be asking for this information at all as per the financial institution. I trust that this clears up any remaining confusion for them.
Initial Complaint
07/21/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have been using the Ibotta app for a couple years now. I have been enjoying it and have had no problems or complaints. All of a sudden I had to prove who I was to get back in and all of my built-up cash back rewards are gone. I had over $130 worth that I was saving. Their computer-based help center is horrible and I cant get in touch with a human. This seems to be a scam as all of my money is gone and they dont seem to care. I dont know what to do, but this most certainly seems to be fraudulent activity on their part!
Business response
07/26/2024
Hello. Thank you for notifying us of the concern. The Saver wrote to our Account Review team on 07/19/2024 stating their earnings were gone. The Care team has responded to the Saver via help desk ticket #******** on 07/26/2024 with instructions on how to resolve this issue, and we recommend the Saver access this inquiry through the email associated with their Ibotta account. We appreciate the Saver's patience and understanding. Thank you.
Initial Complaint
07/21/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 6/17/24 I purchased a trip package with Orbitz through my Ibotta app. The deal was stated as 3.5% of the purchase amount $1463.44, would be issued as a rebate. The trip dates were arrival 6/24, and departure 6/29. I noticed around 6/26 that I didn't have funds from my trip, I made a report with Ibotta. They informed me they would look into it. I sent all needed information. We had a series of conversations back and forth, which conversation ending with they are still waiting for ****** to respond During this time I was also missing another credit from a purchase through instacart. Because this was a small purchase I was given that credit instantly without any confirmation needed from instacart. On 7/19/24 I contacted ****** myself who stated they have not received anything from Ibotta. They confirmed my booking and the amount information in the chat. I sent this over to Ibotta who has not stopped responding. I just want my rebate as I use Ibotta all the time and this by far is the largest purchase through their app.
Business response
07/23/2024
Hello. Thank you for notifying us of the concern. The Saver wrote the Care team on 06/26/24 regarding a missing Orbitz purchase. Upon review, the Care team escalated the missing order to the appropriate affiliate and is still awaiting a response. A "dropped" order occurs when the connection between Ibotta and a retailer is disrupted. This can also happen if a Saver adds unauthorized coupons or promotional codes during checkout. A timeline for when we will hear from the third party is not currently available. However, we will inform the Saver through our *********** when we receive further information. We appreciate the Saver's patience and understanding. Thank you.
Customer response
07/23/2024

Complaint: 22020995

I am rejecting this response because: in an effort to escalate this issue with orbits out reached out to them myself. They informed me that they have no such response from Ibotta or its team members. I have had issues like this before and they quickly remedy the issue by crediting my account the amount of the rebate. On my initial complaint I supplied screenshots of the conversation with the Orbitz representative and I am not satisfied with this response. I have been a user of this ****************** for years and this by far is my worst experience. This is also the largest purchase that I have made through their app. Stating that there is an unknown time frame for resolution is unacceptable. I have supplied all necessary information to confirm my purchase I have supplied screenshots receipts emails, and for some reason this is not enough to rebate my account.

Sincerely,

*************************
Business response
07/30/2024
Thank you for bringing this matter to our attention. We appreciate the Saver's concern, however the purchase information has been forwarded to a third party for investigation, and at this time we do not have a timeline for the conclusion of this investigation. However, we will inform the Saver through our *********** when we receive further information. It is also important to note the pending period for this travel retailer is 100 days, and this period starts after the booked travel has been completed. We appreciate the Saver's continued patience and understanding.
Customer response
07/30/2024

Complaint: 22020995

I am rejecting this response because: this is the first time that a 100-day pending period has been communicated to me. Also when I signed up for this service through Ibotta this was not communicated to me. I am not sure what exactly is needed from the third party that I have not already supplied including receipts final receipts screen size of purchase etc etc. There is no timeline for my refund there is no response from the third party there is no action on part of Ibotta. This complaint will never be satisfied until I receive the funds that were earned by me using your app. I am pretty sure that your app receives compensation as well for any purchases that are made through your app. Is your compensation also on hold for 100 days?

Sincerely,

*************************
Business response
08/07/2024
Thank you for bringing this to our attention. We deeply regret that previous attempts to resolve the issue were unsuccessful. It's our sincere aim to provide Savers with exceptional experiences, and we take their feedback seriously. The pending period for each retailer can be viewed on the offer details page. We've documented the Saver's input and will share it with our team for review. We genuinely appreciate the Saver's patience and understanding. Thank you.

Customer response
08/07/2024

Complaint: 22020995

I am rejecting this response because: This seems like a very nice way of saying that I still have to wait and that you have no idea when you'll be refunding this rebate. What is the status of my rebate from ******? When initially applying for the rebate there was no timeframe related to when funds would be added to my account. To now say it could take up to 100 days, is false advertisement and intent to receive your patrons. I have attached everything necessary for you to determine the amount of the rebate.

Sincerely,

*************************
Initial Complaint
07/18/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I happened to notice my ibotta account would not let me login, and I got an error message, and I happened to get a notification from my email app that ibotta had deactivated my account. Ive never had my account locked before like other users have stated or any other issue besides last week on two different shopping trips and two different receipt that I had to reach out. They will not give me a reason besides a generic response of the terms and services and that they have the right to deactivate my account (which is fair if I was breaking rules) but I wasnt. I know the terms and services and follow them. This isnt about the little bit of money in my account but the fact that they ban people for using the app and use shopping behavior or even source of payment as a reason to ban them.
Business response
07/19/2024
Hello. Thank you for notifying us of the concern. We apologize for any inconvenience or frustration experienced. The Saver wrote our Account Review Team on 07/18/24 as they could not access their account. Upon review of the Saver's account, the activity verified indicated fraudulent behavior. Please note that we reserve the right to permanently deactivate Ibotta Saver accounts based on shopping behavior. Ibotta's Terms of Use can be found here: **************************. Unfortunately, we are firm in our decision to maintain the deactivation of this account. We appreciate the Saver's cooperation and understanding. Thank you.
Customer response
07/19/2024

Complaint: 22010330

I am rejecting this response because: they will not tell me what I have done that was fradulent. I do not know of anything that I have done that went against the terms and policy. I have read them. They only give a generic response of copying and pasting the terms and services. There is no way they have investigated the issue as I had a problem and within 30 minutes a response but any other issue I had took two days to resolve. Ibotta gives people offers, people spend money to redeem these offers and ibotta makes money off of that until they have to pay the people who use the app and then they accuse users of being frauds and scammers when they are the scammers. I would understand if they could actually point out where I done wrong but no just a generic response that it seems they give everyone!

Sincerely,

***********************
Business response
07/26/2024
Hello. Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or frustration the Saver may have experienced. Regrettably, we must uphold our decision to maintain the deactivation of this account as the activity observed was confirmed to be fraudulent. Please be advised that we reserve the right to permanently deactivate Ibotta Saver accounts, as seen here **************************. We appreciate the Saver's cooperation and understanding in this matter. Thank you.
Initial Complaint
07/18/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I redeemed 15 items yesterday so I could get the $5 dollar bonus, and you decided to decline my cash back for security reasons. I bought all those items in store only because of the Ibotta cash back.
Business response
07/19/2024
Hello. Thank you for notifying us of the concern. Our Care team reviewed the Savers account and confirmed that the receipt was submitted outside Ibotta's submission guidelines. To ensure this Saver has a positive experience, we have applied courtesy cash back for their purchase on 7/19/24. We appreciate the Saver's patience and understanding. Thank you.
Initial Complaint
07/16/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I bought 5 Nature Valley , corrected my receipt and should have gotten the $10.50, but Ibotta took it upon themselves to remove four. I get tired of returning items that the offer a money back , is clearly on the receipt and the remove it. Happens over and over. This is some shady c*** Ibotta pulls and typical. If I get a credit they Never add the offers like they should , so I can get the bonus . I give up trying because they are so dishonest. I should have 15 offers with 3 left toward my bonus. It gets ,the dishonesty . They Owe me FOUR OFFERS toward my bonus also.
Business response
07/19/2024
Hello. Thank you for notifying us of the concern. The Saver reached out to the Care team regarding missing cash back for Nature Valley Bars. A member of the Care team has applied cash back to the Saver's account for the offer on 07/16/2024. If the Saver encounters similar issues in the future, we recommend they contact Care through our ************ We appreciate the Saver's patience and understanding. Thank you.
Customer response
07/24/2024

Complaint: 21995644

I am rejecting this response because:Reaching out to Ibotta is like screaming at a deaf person, nothing.Even if I mention , dont forget to add not only the monetary credit but the offers toward a bonus, it goes to deaf ears. I think its a ploy to get you to spend more money to hit your bonus. So reaching out to Ibotta doesnt always get their attention, or credits towards a bonus. This is a constant battle,and I have given up on several bonuses for this reason. Its past old.

Sincerely,

*************************
Business response
07/30/2024
Thank you for bringing this to our attention. We deeply regret that previous attempts to resolve the issue were unsuccessful. It's our sincere aim to provide Savers with exceptional experiences, and we take their feedback seriously. We've documented the Saver's input and will share it with our team for review. In case of similar issues in the future, we recommend they contact Care through our ************ We genuinely appreciate the Saver's patience and understanding. Thank you.
Customer response
07/31/2024

Complaint: 21995644

I am rejecting this response because: By the time they do anything , offers and bonuses are gone. They may add the monetary amount , but Never add the one or how many offers toward the bonus, NEVER. Its a ***** to get you to spend more. Same as offers disappearing while in store, and reappear when you get home. Its prayed , yet still not fixed. Reaching out to them does no good, tried that way too many times.

Sincerely,

*************************
Initial Complaint
07/15/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am extremely disappointed with Ibotta. The company has been completely unresponsive, making every contact nearly impossible and intentionally ignoring my plea. Even worse, They have frequently failed to credit the correct amount for cash back offers. Ive missed out on several deals because of these issues. **************** has been unhelpful and slow to respond. Overall, a very frustrating experience. I would not recommend Ibotta to anyone looking for reliable cash back rewards.
Business response
07/16/2024
Hello. Thank you for notifying us of the concern. The Saver reached out to the Care team regarding missing cash back for LIFEWTR and Hillshire Farm Smoked Sausage or Kielbasa offers. A member of the Care team has applied cash back to the Saver's account for the offers on 07/16/24. If the Saver encounters similar issues in the future, we recommend they contact Care through our ************ We appreciate the Saver's patience and understanding. Thank you.
Initial Complaint
07/15/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I had an ibotta account and all of a sudden, received an email saying my account was deactivated due to misuse of the terms and conditions. I contacted customer support to find out what I did (because i have only ever used it properly) to confirm it wasnt an error. I had a reward balance for using the site and now it was gone due to the account being closed. The only emails I received in response said the account was deactivated due to violating the terms. I specifically asked for the reason as it appears my account was deactivated so they dont have to give me my rewards. It seems like they are making money for people to use the site, and then deleting there account prior to using the reward.
Business response
07/15/2024
Hello. Thank you for bringing this to our attention. The Saver wrote to our Account Review team as they could not access their account. After review, we determined that *****'s account was deactivated in error. On 07/15/2024, we restored full access to the Saver's account and earnings. We apologize for any inconvenience and appreciate the Saver's patience and understanding. Thank you

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

Cookies on BBB.org

ComplaintsforIbotta, Inc.

Need to file a complaint?

Complaint Details

Showing all complaints

Business response

Customer response

Business response

Customer response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Business response

Business response

Customer response

Business response

Customer response

Business response

Business response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary