Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for this app and referred someone who was actually a complete stranger to me it was the clerk at a convenience store I stopped at after work. I was notified that that person signed up and that I had earned $10 for referral bonus. I then submitted a couple of receipts for ******* and QFC and that brought me to $21.25 and therefore I was eligible to withdraw my funds. When I attempted to withdraw them it said that something didn't look right and that they had disabled withdrawals I then got a email saying that they had deactivated my account but with no specific reason. I then click the link to contact care Center nothing worked I had to do a whole bunch of different stuff to finally be able to send an email I think this company is a scam and should be investigated

  Business Response

  Date: 09/20/2023

  Hello. Thank you for bringing this to our attention. The Saver wrote to our Account Review team on 09/19/2023 as they could not access their account. The Saver's account was deactivated due Per Ibotta's Terms of Use, Section **** and ****, Ibotta Savers may not exploit or attempt to exploit Ibottas referral bonus program in an effort to earn illegitimate referral(s) cash. We reviewed the account, and as a courtesy, we have restored full access to the Saver's account and earnings. Violating Ibottas Terms of Use may result in temporary or permanent suspension. Savers can review Ibotta's Terms of Use here: **************************. We apologize for the inconvenience and appreciate the Saver's patience and understanding. Thank you.

  Customer Answer

  Date: 09/20/2023

   
  Complaint: 20627583
  
  I am rejecting this response because:

  This is not what I was told in an email which is attached as a screenshot.

  Ibotta should be aware that some people live in communities such as shelters where the same devices and same internet connections are used.

  When I asked for proof of their allegations I received a response that they had opened my account back up and that my funds earned would be accessible and this is not true.

   

   

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 10/14/2023

  Hello. Thank you for bringing this to our attention. The Saver wrote to our Account Review team on 9/19/23  as they could not access their account. The Saver's account was deactivated due to a terms of use violation. We reviewed their situation and restored their account as a courtesy and included next steps in our response. We apologize for the inconvenience and appreciate the Saver's patience and understanding. Thank you.

• Initial Complaint

  Date:09/16/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have $126 in cash through this app and at least another hundred and gift cards and the website will not let me login and it tells me to check my email and it never sends anything to help me to my email

  Business Response

  Date: 09/19/2023

  Hello. Thank you for bringing this to our attention. The Saver wrote to our Account Review team on 9/15/23 as they could not access their account. Upon review, the Saver could not log in or receive the verification email sent by Ibotta. A member of our Account Review team completed basic troubleshooting steps that resulted in a resolution. The Saver's account was reviewed, and full access to their account and earnings has been restored. We apologize for the inconvenience and appreciate the Saver's patience and understanding. Thank you.

  Customer Answer

  Date: 09/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/15/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had multiple emails back and forth with a different person each time. I used their app to complete a purchase at ******** By going through their app, after selecting offers, the customer is supposed to receive the reward. I use the app the same way each time. This order that I contacted support for, did not give the reward. The email agents keep requesting a pdf of the receipt. The order was done through the app electronically and I have no receipt to scan because it is done on line through the app. The app shows the purchase date but not all the rewards. ******** is a ref number in most of the emails but then I also have this in a response ********

  Business Response

  Date: 09/18/2023

  Hello. Thank you for notifying us of the concern. The Saver reached out to the Care team regarding missing cash back for four (4) offers. A member of the Care team has applied cash back to the Saver's account for the offers on 09/18/23. If the Saver encounters similar issues in the future, we recommend they contact Care through our ************ We appreciate the Saver's patience and understanding. Thank you.

  Customer Answer

  Date: 09/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************

• Initial Complaint

  Date:09/13/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********** has been disabled on the app for some reason. I would simply like it enabled.

  Business Response

  Date: 09/14/2023

  Hello. Thank you for notifying us of the concern. The Saver wrote to our Account Review team on 9/12/23 because they could not withdraw their earnings. On 8/29/23, our automated system flagged the Savers account for review based on one of the following reasons: *********** shopping behavior, or account audits. The Savers account was reviewed, full access was restored, and the Saver was informed on 9/13/23. We appreciate the Saver's patience and understanding. Thank you.

  Customer Answer

  Date: 09/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to **** appreciate how prompt they were with remedying the situation.
  
  Sincerely,
  
  D F

• Initial Complaint

  Date:09/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted offers totally the amount of $47.50 from Target cash back and offers were approved. When I went to cash out, it stayed my account was temporarily disabled and unable to withdrawal.

  Business Response

  Date: 09/13/2023

  Hello. Thank you for notifying us of the concern. Unfortunately, we could not locate a Care ticket from the Saver. Savers are encouraged to contact the Care team at help.ibotta.com where we are always happy to answer any questions or concerns. We appreciate the Saver's patience and understanding. Thank you.

• Initial Complaint

  Date:09/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It has been over eight days since sending in my ticket with Ibotta for the cash back on my purchase and the following agents cant figure out how to read and do their job. There is no reason a customer should have to wait this long and be asked repeatedly for the same information that they provided the first time. ********************************* O ****** ************************* Precious P.

  Business Response

  Date: 09/12/2023

  Hello. Thank you for notifying us of the concern. The Saver reached out to the Care team regarding missing cash back for some offers. A member of the Care team has applied cash back to the Saver's account for the offer/bonus on 9/12/23. If the Saver encounters similar issues in the future, we recommend they contact Care through our ************ We appreciate the Saver's patience and understanding. Thank you.

• Initial Complaint

  Date:09/11/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account Locked and withholding my rewards!

  Business Response

  Date: 09/12/2023

  Hello. Thank you for notifying us of the concern. The Saver wrote to our Account Review team on 09/07/2023 because they could not withdraw their earnings. On 09/07/2023, our automated system flagged the Savers account for review based on one of the following reasons: *********** shopping behavior, or account audits. The Savers account was reviewed, full access was restored, and the Saver was informed on 09/11/2023. We appreciate the Saver's patience and understanding. Thank you.

  Customer Answer

  Date: 09/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been with Ibotta several years. Over the Labor Day weekend I was at several different retailers in two separate cities on two separate days. I submitted a receipt from Cvs & 5 minutes later I received email stating my account had been deactivated. I have reached out twice to Ibotta service depart to find their reasoning. I contacted Ibotta ******** page and was told that Ibotta had contacted me & to be on the lookout for an email but for days later I still have no email.

  Business Response

  Date: 09/09/2023

  Hello. Thank you for notifying us of the concern. We apologize for any inconvenience or frustration experienced. The Saver wrote our Account Review Team on 9/4/23 because they could not access their account. Based on the activity verified on the Saver's account, fraudulent behavior was indicated. Please note that we reserve the right to permanently deactivate Ibotta Saver accounts based on shopping behavior. Ibotta's Terms of Use can be found here: *********************************************. Unfortunately, we are firm in our decision to deactivate this account. We appreciate the Saver's cooperation and understanding. Thank you.

  Customer Answer

  Date: 09/09/2023

   
  Complaint: 20577199
  
  I am rejecting this response because they do not know my shopping behavior. Only I know my shopping behavior. They lied about sending me emails. I had no idea of what I am accused of. The joke is on them for deactivating my account. I earned over $7,500 from Ibotta and now that I am banned I will not be helping them earn money. If you want to deactivate accounts over rules broken seems like you should go after tik toners and you tubers for posting their referral codes instead of telling me about my shopping behavior and keeping my money and gift cards I should be allowed to receive my gift cards since not all Ibotta money was used to purchase some of that was from my debit card. I want all data wiped from Ibotta-debit card, etc.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 09/22/2023

  Hello. Thank you for notifying us of the concern. We apologize for any inconvenience or frustration experienced. The Saver wrote our Account Review Team on 9/4/23 because they could not access their account. Based on the activity verified on the Saver's account, fraudulent behavior was indicated. Please note that we reserve the right to permanently deactivate Ibotta Saver accounts based on shopping behavior. Ibotta's Terms of Use can be found here: *****************************************************************, we are firm in our decision to deactivate this account. In order for Saver to request the deletion of their data, we encourage them to contact Care by visiting the *********** and submit a request. We appreciate the Saver's cooperation and understanding. Thank you.

  Customer Answer

  Date: 09/25/2023

   
  Complaint: 20577199
  
  I am rejecting this response because:
  I did make those purchases. Before you said unusual shopping behavior and now you are saying fraudulent. I do not want my Ibotta account back but I would like my gift cards that are on my account because those were paid with my debit card and are mine. Is there any way you can email them to me. I also want you to delete all my data since I do not want you having my information. I would appreciate you reading my response rather than giving me your usual response and maybe if you read you would see if sent two different responses as to why you closed my account.
  Sincerely,
  
  *************************

  Business Response

  Date: 10/06/2023

  Hello. Thank you for notifying us of the concern. We apologize for any inconvenience or frustration experienced. The Saver wrote our Account Review Team on 9/4/23 because they could not access their account. Based on the activity verified on the Saver's account, fraudulent behavior was indicated. Please note that we reserve the right to permanently deactivate Ibotta Saver accounts based on shopping behavior. Ibotta's Terms of Use can be found here: *****************************************************************, we are firm in our decision to deactivate this account. In order for Saver to request the deletion of their data, we encourage them to contact Care by visiting the *********** and submit a request. We appreciate the Saver's cooperation and understanding. Thank you.

  Customer Answer

  Date: 10/12/2023

   
  Complaint: 20577199
  
  I am rejecting this response because: I do not want my Ibotta account back. I would like my gift cards that were saved in my account that I purchased with my debit card. I would like whoever is responding to read what I am asking.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 10/25/2023

  Hello. Thank you for notifying us of the concern. We apologize for any inconvenience or frustration experienced. The Saver wrote our Account Review Team on 9/4/23 because they could not access their account. Based on the activity verified on the Saver's account, fraudulent behavior was indicated. Please note that we reserve the right to permanently deactivate Ibotta Saver accounts based on shopping behavior. Ibotta's Terms of Use can be found here: *********************************************. Unfortunately, we are firm in our decision to deactivate this account. Per Section 17 of Ibotta's terms of use any rights to the rewards in the Saver account have been terminated and no longer eligible to receive the distribution of such rewards. We appreciate the Saver's cooperation and understanding. Thank you.

  Customer Answer

  Date: 10/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  It is not satisfactory as this company has stolen my gift cards that I purchased with my debit card not Ibotta money but these idiots do not read & I am tired of dealing with them. Never want to hear Ibotta mentioned again. They are thieves & liars.
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the items listed by Ibotta on 9/7/23 & again 9/8/23 which was still available on Ibotta. On 9/7/23 I received the amount but I was denied it on the next purchase on 9/8/23 for the same product! I am upset that this company can NOT keep there word. I am still upset that they did not honor the 2 referrals in the past. I have up on every setting the $20 on that but I am mad that Ibotta is doing it again! I am asking for my $6.00 credit.

  Customer Answer

  Date: 09/09/2023

  In the description of Ibotta's offer, it clearly states "Any variety and any size. It was done correctly on the 1st receipt and should be honored on the second receipt! 

   

  Thank you

  Customer Answer

  Date: 09/09/2023

  In the description of Ibotta's offer, it clearly states "Any variety and any size. It was done correctly on the 1st receipt and should be honored on the second receipt! 

   

  Thank you

  Business Response

  Date: 09/09/2023

  Hello. Thank you for notifying us of the concern. The Saver reached out to the Care team regarding missing cash back for missing offers. A member of the Care team has applied cash back to the Saver's account for the offer/bonus on 8/9/23. If the Saver encounters similar issues in the future, we recommend they contact Care through our ************ We appreciate the Saver's patience and understanding. Thank you.

  Customer Answer

  Date: 09/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted Ibotta support multiple times. The first issue I had was linking my dollar general account. It was linked perfectly fine, but ibotta did not register my purchase I made for cash back so I unlinked and tried to link again. I kept getting an error telling me to contact ibotta care team. Which I did. The would email me back, but none of the responses had anything to do with the issue I was having. They kept asking me to verify my account information over and over, but every single time a different person was messaging me back with steps that didnt relate at all. So I just gave up because of course they have no way for me to talk to an actual person. Then I did a ******* purchase and my ******* account has been linked for over a year with them. I did an online grocery purchase and her we are a week later and my $23 and some change that they owe me has still not processed and is still not showing as pending either. I of course messaged them again about 3 days ago and still no response and no changes to my account. I have successfully recieved over 200$ in cash back previously but now what is the point? They arent giving my money and wont respond.

  Business Response

  Date: 09/09/2023

  Hello. Thank you for bringing this to our attention. The Saver contacted our Care Team on 9/5/23 regarding missing cash back for an offer. After reviewing the submitted receipt, we discovered that necessary details such as the date, total, transaction ID, and retailer logo were not provided. Our Care Team requested these missing details on 9/6/23, but they have not been received yet. We encourage the Saver to contact our Care Team through the ************ where we can assist. We value the Saver's cooperation and understanding. Thank you.