ComplaintsforLPT Medical, Inc.

• Initial Complaint

  04/23/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Attempted to purchase an ARYA Q oxygen concentrator. on 12/30/23.Sent in $300.00 deposit. It was my understanding that they would get a script for oxygen from my ********** several calls to 1st. class Medical or LPT depending upon which specialists answers as the companies appear to be the same, my Dr. said there was no attempt to obtain a script yet the company continued to try and get me to send more money during Jan., Feb. through March 2024 to complete the $2000.00 sale while they knew it could not be shipped without a script. I sent several emails asking for a return of my down payment with NO RESPONSE other than respiratory agents trying to push other products. I am on a fixed income and need oxygen to survive. I do not have $300.00 to give away for nothing. I am traveling and desperately need a portable oxygen. I have found a reputable company and only want my $300.00 RETURNED exactly as you received it on my debit card.

  

  Business response

  04/24/2024

  Thank you for contacting us about your concerns. We do our best to ensure that all of our customers have the best quality products. and when problems do arise, how frustrating that can be. We assure you that we take you concerns very seriously and would like to help resolve this as soon as possible.  After further review of your account, we do see that you have been refunded on 02/27/2024 for the full amount of ******. Attached you will find the proof of refund. Once again, we apologize for the inconvenience and frustration you have experienced.  Please do not hesitate to reach out to our Customer support line at ************** should you have any additional questions or concerns.

• Initial Complaint

  12/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In April of 2021 my husband and I purchased a DeVillbiss home concentrator for my oxygen. We also purchased a portable concentrator (Zen-O Lite) for when I have to travel. As of January 2021, the portable concentrator was stopping on its own and "07: Service" would pop up on the screen. I called them right away and they told me it needed a Master reset and told me how to do it. I had to fully charge it and then let it run all the way dead. It would still stop running and would pop up "07: Service" During this my machine would make a horrible and loud rattling noise. they informed me that I would have pay the shipping and that was going to cost me $90 that I don't have just to send it in. Then it was going to take **** Weeks before I could get it back and I could not go that long without an oxygen machine, So I had to purchase another one. I am still paying on the *********** and it is not working, I am looking to get refunded or to stop making payments.

  

  Business response

  12/12/2023

  Thank you for contacting us about your concerns. We are truly sorry to hear about your negative experience with our company and the problems you have encountered with your oxygen concentrator. We do our best to ensure that all of our customers have the best quality products. and when problems do arise, how frustrating that can be. We assure you that we take you concerns very seriously and would like to help resolve this as soon as possible. We are aware of your request for returning your machine, Unfortunately, you purchased your machine  in May 2021 which is well outside the return period.  Your warranty does cover all repairs or replacements, but does not cover shipping charges.  We would be happy to get your machine in for repair and set that up for you.  Should you elect to do this, please call out customer service team to set up your ************ again, we apologize for the inconvenience and frustration you have experienced. Please do not hesitate to reach out to our Customer support line at ************** should you have any additional questions or concerns.
  
  

• Initial Complaint

  07/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a Zen-O lite oxygen concentrator from LPT Medical in or around November 2021. I used it maybe half a dozen times and it kept giving me error messages. They had me pay to send it in for repairs in January of 2023. It has been over six months without a machine I paid a fortune for and that I need to easily leave my home. They are offering me another machine for $2000... unbelievable. They do not provide loaners. They want you to rent them for a huge amount. I feel like a fool to spend thousands of dollars ($2,932) for something that breaks so quickly and easily with such little use and then is not backed by the manufacturer. I am a disabled veteran and deserve fair treatment not to be **** dry or given the run around. I want my machine back fixed or a comparable or better machine with all of the same appliances asap. I am tired of waiting. Please advise.

  Customer response

  07/07/2023

  The item was purchased with a prescription online. The exact name and address are at the top of the invoice that I attached to my original submission along with the item purchased and the warranty information. Thanks for your help.

  ****

  

  Business response

  07/19/2023

  Thank you for contacting us about your concerns. We are truly sorry to hear about the problems you have encountered with your oxygen concentrator. We do our best to ensure that all of our customers have the best quality products, and when problems do arise, how frustrating that can be. We assure you that we take your concerns very seriously and would like to help to resolve this as soon as possible.  After further review of your account, we do see that you have made contact with our customer support team. We will make sure to prioritize your case and will work diligently to get your oxygen concentrator back to you as soon as possible.  Once again, we apologize for the inconvenience and frustration you have experienced.  Please do not hesitate to reach out to our Customer support line at ************** should you have any additional questions or concerns.
  
  
  

  Customer response

  07/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received my unit after repeated pestering and then contacting the BBB. Prior to contacting you I was unsuccessful at getting results. Thank you for your help.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  06/06/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 1/4/2023, I purchased an oxygen concentrator from LPT, for $2185. After I received it, I found that I didn't use it very much. Consequently, about two weeks ago I called them and asked for a refund. ******* said LPT could do that, and also indicated that an agent would get back in touch. A week went by and I didn't receive any callback. I called them again and was again told to wait for an agent. So far, I still haven't heard anything further.

  

  Business response

  06/09/2023

  Thank you for contacting us regarding your concerns.  We are truly sorry for the delay in getting this matter resolved.  After further review of your account i do see that you purchased your oxygen concentrator on 1/4/2023.  The period for a return has expired back in February.  We do have a buy back program that is an option for you, should you like to utilize this, please call our customer service team and ask for our buy back department. ************.  Thank you!

  1st Class Medical

  Customer response

  06/14/2023

   
  Complaint: 20150516
  
  I am rejecting this response because:
  Ive now called LPT Medical three times, requesting that I talk to an agent about returning my oxygen concentrator.  They have yet to respond.
  Sincerely,
  
  *************************

  

  Business response

  06/19/2023

  We are truly sorry for the delay.  After further review of your account we do see that you did make contact with our Buy Back department.  Should you have any other question please do not hesitate to call.  Thank you!

  1st Class Medical

• Initial Complaint

  04/27/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The first machine they sent me did not work, my oxygen level went down 75 to 78. I did not try it very long. No where near ten hours. I used it in thirty days for two hours. So, they talked me into exchanging it. The sales lady *************************** stated that she got the shipping waived on 03/30/2023. She stated that I needed to send the first one so they could check it out, and then she would order the other one and have it shipped to me. That was the last time that I spoke with this sales person. On 04/07/2023 I received the other machine and it is not the same machine that ******* talked me in to trying. I never received or talked to anyone after that. There was no paperwork that came to with the machine, it is the wrong machine, model number, it was not what I was told it would be. I finally spoke to someone yesterday that this is suppose to be a new machine. The first two calls I made to the company was to ask what machine did I receive, and I wanted the authorization to return the machine back and receive my money back. I have been hung up on by accident and I only get the answering service when I call now. I was informed that the ******* branch is actually the branch that authorizes the return authorization. I have been trying to get the return authorization before thirty days because if not they do not have to return my money. Product# Raya affordable oxygen concentrator. Model# RS-00600&RS-00600C. I would like the return authorization and receive my refund in the amount of $2740.00

  Customer response

  04/28/2023

  I had started to compose an email to you yesterday afternoon, being more specific in my complaint, but I thought I would try and call the ******* branch (the phone number Id finally been given for the Return Authorization) one more chance, one more time. 
  A gentleman answered and was quite nice and seemed to be helpful and courteous. He didnt help my anxiety much by informing me that he would get in touch with my salesperson, ***************************, and try to figure this out and have her call me before the end of the day. He said he would do a follow-up call to me to see if she had. No call from either of them. 
  I gave them till 11:30 this morning. I did get an answering service that couldnt figure out why they didnt answer, since they were open. This is ridiculous. This is getting close to the last day of my 30 day return window, to receive my money back. How can I send anything back if no one will answer the phone or return a call. I know my phone number has been  flagged. I figured that out within the last two weeks. Thats has been pretty obvious. I have been very nice and very patient, but this practice these companies pull is very, very scary. This is what nightmares and late- night SNL satires are made of. 
  I was also informed yesterday by this gentleman in ******* that this machine they talked me into trying out was new. I was also told that the day before by the guy that gave me the info to call *******. And since I could not get ahold of anyone to find out anything (not a phone call, not an email with a sales receipt, invoice number, etc.), I was just going to return it for my money back, less the $99.00 re-stocking fee. 
  I also was informed yesterday, I by the guy in ******* (and by anyone EVER), that my ********************************************************** No. That is not what I was told or conveyed in any way, shape or form! I would NEVER have tried out an exchange. I wasnt going to try any at all, because their policy is that the customer pays for all shipping costs, even for repairs. 
  

  
  

  

  Business response

  04/28/2023

  Thank you for contacting us regarding your concerns.  After further review of your account we have gotten approval for your return.  Please contact customer service to initiate the return process.  Thank you!

  
  

• Initial Complaint

  04/25/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hello, This complaint is filed against the following companies: 1st Class Medical, LLC. Sprylyte.com, both operating under the organization: LPT Medical to whom this complaint is chiefly directed.March 31, 2023, I purchased from LPT Medical under invoice #***********-1 one ****** portable oxygen concentrator. Cost $1,940 dollars. It arrived April 5th. The product did not work, the command keys did not respond to touch. I called the sales individual ******************************* followed by email complaint. No response. Called again April 7, was directed to ********** Bank in customer service. He gave instructions to (re-set) equipment, required 3 hours down time and no ability to supply necessary oxygen. 5 days latter same problem. I question *** on why a new machine performed so poorly, he revealed "Its refurbished". I called ****** who sold me a new unit. We never discussed refurbished. She did not return my call and have not this entire time. *** agreed to ship the unit back and he would send out a NEW one after arrival of the refurbished unit. That was done April 12, ***** overnight to First Class Medical , ********** Bank Lake city ** Ref: **********. A ..loaner.. arrived April 18th instead. I called to protest, was told *** not available. I received a call April 18, from CS requesting return of the loaner, that the NEW equipment had arrived and would be sent out. Aril 20th, I followed with *****; manager she said the truck not unpacked and could not answer for sure. Told me to use the loaner until arrival of new unit. April 20, I called again, ***** said she would get back to me on status. Meanwhile, LPT Medical has sent *** twice to my door to pick up the same loaner that ***** substituted pending new unit. I told her I want a refund for the full amount. She ignored. I am not satisfied the service and the run-around. They are not truthful, and frankly criminal in my mind to ignore my condition. I'm within the 30 day limit and I simply want a full refund of $1940 Dollars.

  

  Business response

  04/26/2023

  Thank you for contacting us regarding you recent purchase.  We are sorry for the delay.  I do see that you did speak to our customer service team, and did in fact initiate the return process today, 4/26/23.  You should expect your refund to post to your account in **** business days.  Should you have any further questions, please call Customer service.  Thank you!

  **********************

  Customer response

  04/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me,
  in the same dollar amount as attached invoice.
  Sincerely,
  
  *********************

  Customer response

  06/30/2023

   
  Complaint: 19979740
  
  I am rejecting this response because:
  
  Hello, 
   Sorry for the delay in responding to your most recent letter. Ive been in and out hospital and able to catch up.
  
  Re: LTP medical. I disagree with their conclusion on the basis of the following.
  
                1.The loaner they sent me did not include a charger and they know this from Mr.********
                2. Regarding shipping, that should be accounted as even, since my cost to return both units was the direct
  result of the purchased unit malfunction on arrival and subsequently gain shortly after and subsequent return express mail as advised by ********. Cost to ship by Federal Express $263.59.
  
  The loaner that LTP sent as replacement did not include the charge. I am due both shipping and cost wich LTP withheld.
  
  Regards,
  *********************
  

  
  

   

  

  Business response

  07/13/2023

  Thank you for contacting us about your concerns. We are truly sorry to hear about your negative experience with our company and the problems you have encountered with your oxygen concentrator. We do our best to ensure that all of our customers have the best quality products, and when problems do arise, how frustrating that can be. We assure you that we take your concerns very seriously.  After further review of your account, you were refunded on 05/05/2023. May 05, 2023 | 8:37 a.m. Refunded 06285G $1,821.00.  Per our return policy all shipping charges are non-refundable.  Attached you will find the Invoice with Return Policy.  Once again, we apologize for the inconvenience and frustration you have experienced.  Please do not hesitate to reach out to our Customer support line at ************** should you have any additional questions or concerns. 

• Initial Complaint

  04/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a Zen-0 model of the *** Portable Oxygen Concentrator from 1st Class Medical located in ********* ** May 20, 2021 for $2,615.00 (sales receipt attached). The Original packing slip from the manufacturer, *** HealthCare is dated May 7, 2021 (attached).The machine operated until December of 2021 when it ceased to operate. 1st Class Medical was contacted and said they would issue a pickup for the machine but was unable to do that. So the machine was shipped for a warranty repair at our expense to HTS **** in **********. They returned the unit in January of 2022. It operated until August of 2022 when it again ceased to operate. 1st Class Medical was contacted again and issued a Warranty Repair pickup and the machine was picked up August 18,2022 by *** and shipped to HTS in **********. Since that time I followed up by email (attached) requesting information about when the repair was expected to be completed and the machine returned. In December 2022, I requested that if the unit cannot be repaired because parts are unavailable, that a new replacement machine be shipped. Ist Class Medical or LPT Medical respond when I enquire, but with no date when the machine will be repaired and returned. This is critical medical equipment and it is unconscionable a company would take this long to repair or replace a unit that is still under warranty. Not only has the unit not functioned anywhere near the time under the warranty, but this inaction has used months of the warranty period sitting in a repair facility! I also have all the documentation on the first repair shipment and return if you require it.

  

  Business response

  04/12/2023

  Thank you for contacting us regarding your concerns.  After review of your account, I have gotten confirmation that a replacement unit has been approved to be sent out to you today.  Should have any questions please contact LPT Medical customer service.  Thank you!

   

  LPT Medical

  Customer response

  04/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me if they are sending a new replacement unit.  
  Sincerely,
  
  ***********************

  Customer response

  05/21/2023

  Previous Complaint 19907215.The vendor indicated they would provide a new machine to replace the one sent for warranty repair and never returned. No new machine has been received. I have since emailed a request to the company that has not been acknowledged. I am now asking for a refund of the original purchase price.
  

  
  

  Refund
  

  
  

  

  Business response

  05/22/2023

  We do not have record of the complainants name in our system please provide the customers name and phone number that used our merchandise.  Thank you!
  
  1st Class Medical

  Customer response

  05/24/2023

  I am rejecting this response because: I purchased the product for my brother ***************** listed as the patient as shown on the receipt from First Class Medical and also from the original email from *****************, the sales associate who sold me the concentrator. If necessary I can provide you with the credit card receipt used to pay for the machine. 
  
  Sincerely,
  
  ***********************

  

  Business response

  05/24/2023

  Thank you for contacting regarding your concerns on your recent purchase with us.  I do show that the replacement unit was delivered on 4/19/2023.  Attached you will find Proof of Delivery.  Please contact our **************** should you have any further questions.  Thank you! LPT Medical

  Customer response

  05/25/2023

   
  Complaint: 19907215
  
  I am rejecting this response because: I provided LPT Medical with an updated address in November when I originally requested a replacement machine.  I have no idea who ****** in ******* ******* is. But I did not receive the replacement. I would like a refund!
  
  Sincerely,
  
  ***********************

  

  Business response

  06/08/2023

  Thank you for contacting us regarding your concerns.  After further review of your account i see that you have made contact with the customer service team.  They have since found the mistake and are working diligently to get you machine to you.  We are truly sorry to hear about your negative experience with our company and the problems you have encountered with your oxygen concentrator. We do our best to ensure that all of our customers have the best quality products, and when problems do arise, how frustrating that can be. We assure you that we take your concerns very seriously.  Should you have any other questions please contact our customer care team.  Thank you!

  1st Class Medical

• Initial Complaint

  03/02/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 12/22/22 my ******** ordered a new Inogon G3 with double battery 3 yr warranty from LPT Medical website.Paid $2,640.plus $78.67 for expedited 2 day shipping.The machine wasn't shipped till 12/27/22.On 12/30/22 received the wrong machine,totally different brand.1/4/23 called company told them the problem, was told Inogen does not make a G3 any longer,so sent this other brand.We wanted the Inogen brand,were told they have new InogenOne G5 they could send out after wrong machine is received back.Paid an additional $411.33 for the New Inogen G5, with double battery,3 yr warranty.On 2/4/23 received the machine,This was clearly not a new machine,as soon as the box was opened it reeked of cigarette smoke.Everything in the box,the machine,double battery,AC charger,DC charger, and quick guide manual was filthy.Daily attempts made to correct this issue through,e-mails,text messages,phone calls,with nothing but the run around,customer service claimed there is no way for a refund or return due to it being passed 30 days from the original purchase of wrong machine,was told twice that a manger would call,no calls.I was on Hospice at the start of all this,by the ***** of God my health was improving,Wanting a portable oxygen machine would really give me more Independence on getting back to life.On 2/21/23 called talked to ******,sales rep ******** was dealing with.He was sorry he'd thought this was all taken care of,he's going to make it right sending me out a brand new InogenOne G5,db battery,upgraded w/ lifetime warranty,will call me back in 1/2 hr.No call back! called again only got the run around.Called at least 5 more times no call backs.On 3/1/23 called got ***********************,she said nothing can be done because the 3rd wk of 2023 Inogen sent them that machine new then sent to us.Calling Inogen today to see if they will verify this machine was sent then and new. LPT sells these used machines for $1795,that's a difference of $1,335. including the 2 day shipping,didn't get either

  

  Business response

  03/03/2023

  Thank you for contacting us regarding your recent purchase with LPT Medical. We apologize for the trouble you have been experiencing. After review of your account, we have gotten approval to honor your return for a full refund less the processing fee.  Please call LPT Medical customer service to initiate the return process.  Thank you!

  Customer response

  03/06/2023

   
  Complaint: 19520399
  
  I am rejecting this response because: I contacted LPT Medical today about refund and this processing fee they say and exactly what my refund would be. They are requiring I pay them a processing fee also I will not get any shipping costs back and will not tell me what the amount that I would be getting back is.  None of this was my fault, they are the ones that have machines on their website to buy (New InogenG3 $2640.) that they don't have, and just send you some other brand that you didnt order and pay for. We paid $78.67, for 2 day shipping that was not sent out till 5 days later and another 3 day after that we got the machine. (they took payment in full (total $2718.67) on 12/22/22 shipped on 12/27/22 received wrong a machine we didn't order on 12/30/22) We had to send wrong machine back, then I'm sure they charged us for shipping again to send what was supposed to be a new machine,(Inogen G5)but was very dirty, there's not a detailed list of costs just an additional cost of $411.33. for other machine. Total charges are $ $3130. I can not be comfortable with not knowing what my refund will actually be and having to pay them for something that was even my wrong doings. In addition I would like my refund in a check and not put back on cc and cost me another fee to get my money out of the card.
  

  Sincerely, 
  
  Hobart ( Rich ) *******

  

  Business response

  03/14/2023

  Thank you for contacting us regarding your concerns.  The processing fee is *****.  Your refund will be the total amount less the ***** processing fee.  We have approval to cover your shipping charges.  Please call LPT Medical customer service to initiate the refund process. Thank you! LPT Medical

  Customer response

  03/18/2023

   
  Complaint: 19520399
  
  I am rejecting this response because: Because of the length of time this matter has taken to try to make it right, I felt I had no choice but to clean the machine, let it run to try to "air out" the smoke smell and wash the carry case, I had to use it. I'v had appointments to attend that could not be postponed any further. The machine seemed to operate as it should. However, now that I had to use it twice I have concerns about what your reactions will be. Now that I cleaned and used it I feel a little more comfortable about it being a used machine, although I am still not comfortable nor pleased that I payed the money for a new machine which I did not get, so I will ask for the price differences between the new and used.  Paid total $3,130. you sell these used ones for $1,795. I am willing to pay the normal shipping charges, but not that $78.67 for the expedited 2 day shipping that clearly did not happen. I would like to be done with this in a fair and honest manner for the both of us. Thank you  

  
  Sincerely,
  
  Hobart ( Rich ) *******

• Initial Complaint

  03/01/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  December 28 2022 I called about a portable oxygen they said it would cost $2295 and I asked what if I have to send it back ( I was talking to a ***** ) and he said it would cost me the price of shipping which would be around $20 so I had them send me one. I received the machine on December 30 2022 . I tried using it several times and it wasn't working out for me. So I called and said I was sending it back and some woman I talked to said I had to pay for shipping .I said yes I know and she offered to have *** pick it up. I said ok they received it on January 16 2023 .well when I checked my credit card I only got back $2051 I called LPT and said I wanted the rest of my money back because I called *** and they said it only cost $23.10 to send a 10lb package back to the address in ********. They were charging $100 for shipping $45 return fee $99 still not sure what that was for . The 3rd time I called some woman said they should have told me it would cost that but they never did so I think I deserve some more of my money back .

  

  Business response

  03/01/2023

  Thank you for contacting us regarding your concerns.  After review of your account, I do see that you were adequately informed of the shipping and processing costs associated with purchase and return.  You requested overnight shipping originally which was the ****** fee and a return fee of *****.  We do insure each and every package to ensure the safety of the unit.  Should you have any additional questions, please do not hesitate to call LPT Medical customer service. Thank you!

• Initial Complaint

  02/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  June 7th 2022- Purchased "new" Zen ****** Oxygen Concentrator with "Lifetime Warrantee" for $3540.00 from LPT Medical. ( I now strongly suspect that I was sold a refurbished, used, unit, rather than the new one I paid for.)On 11/23/22, the unit stopped working. Per LPT, I packed it all up and paid $90.00 for shipping, to a repair shop in **********.On 01/25/23, I received the unit back, minus the shoulder strap, one Battery, the ** Power Adapter, the DC Power Adapter and the carry bag I had sent in with the unit. Consequently, I had no way to charge the "repaired" unit.After several frustrating communications with LPT and the repair company, without results in getting the parts returned, I informed my son about what was going on.He contacted LPT and was quoted $170 for a new ** Power Cord, $125 for a new DC Power Supply $70 for new Carry Bag, and $250 for an External Battery Charger and FREE SHIPPING. The total quoted was $615. He paid for it. The **, DC, and Carry bag arrived used. The carry bag was torn in 2 places. Sales person never mentioned that used parts were being sent. The invoice had different prices than what was quoted and they charged $70 for shipping.The last straw is that after charging the "repaired unit," it still doesn't work. no air comes out.So I called LPT again and was told that they would sell me a new concentrator at $4096, but they would take $2000 off the price, so I'd have to pay $2096. Then he said that when they received my broken unit back they would refund me $600. This company is so very dishonest, that I don't want to do business with them anymore. They stole all my practically new accessories and sold old ones to my son. At this point, I am demanding a complete refund of my $3540 and a total refund of $615 to my son for the used parts. Alert! 1st Class Medical LLC, and SpryLyfe, ARE LPT Medical, operating under different names. Check the addresses on their BBB Reports too. They are the same.

  

  Business response

  03/01/2023

  Thank you for contacting us regarding your concerns.  After review of your account, I do see that you were adequately informed of the return process for your repair.  The manufacturer does the repairs for each unit.  Since you had mistakenly sent in your accessories, unfortunately we have no way to know what was sent, as they were sent directly to the manufacturer repair center.    We were able to recover your battery. The original purchase of your unit was June 7, 2022 and is out of the return period.  When you called in after your repaired unit was received, we gave you the option to exchange for a different unit and to send the original unit for our buy back program.  Should you choose to utilize this program we would be more than happy to set it up for you. If you do have any other questions please call LPT customer service.  Thank you!
  
  

  Customer response

  03/01/2023

   
  Complaint: 19495336
  
  I am rejecting this response because: The parts that were paid for to replace my stolen parts were second hand. We were not informed that they were selling us used parts. Additionally the External charger they charged us $250.00 for, is not the correct charger for the batteries for my machine.  I addressed this issue with them already and they .have so far refused to exchange it for the correct charger.
   
  Sincerely,
  
  *********************** te.

  

  Business response

  03/09/2023

  After further review of your account and phone conversations. You were adequately informed of the return process for your repair.  The manufacturers repair center had no record of the charging cords being sent with the unit. They did have record of your battery, which was returned to you. Unfortunately, we have no way to prove or disprove the manufacturer.  In turn, we did inform you of the response from the repair center and you elected to to purchase the charging cords through LPT Medical.  Should you have any other questions please call LPT Medical customer service.  Thank you!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩