Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have once again been the target of malice, harassment. My vehicle once again have been towed for not having a parking permit. I currently have a valid parking permit with a handicap placard and I was still targeted and towed. I am requesting a refund in the amount of $271.14 please I am disabled and I have no income. I was not given a warning of any kind.

  

  Business Response

  Date: 03/05/2025

  After review, it appears that the on-site person who monitors parking made a mistake in towing Ms. ****** vehicle. The Association will refund the tow charge of $271.74.  The refund check will be made payable to **** ***** and mailed to ************* ******* *****. There was no malice, harassment or targeting of any kind.  It was simply a mistake.

  Customer Answer

  Date: 03/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:12/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These are cashiers checks that ********************* have been sending every month for the last 25+ years to LCM. There has never been a problem reading the checks. They are regulated by the Federal gov`t and thus have no MEMO line. Westerra added MEMO: My Name and Account # which is required by law ******** informed me so it goes into the proper ********** law LCM has to give me 30 days written notice. I was made aware of the situation from an email which I received 27 Nov 2024 stating I owed late fees. I forwarded it to ******** at ******** as I have never written a check to LCM.******** told me she she talked with LCM and "this makes no sense as the account umber is clearly visible on the check".This sounds like a problem between LCM and their bank so I am requesting all fees be waived.Another check was sent out 26 Nov 2024 before the email from LCM. No fees should be imposed on this check as there was no 30 day notification by ******* might be best to email both ******** and me a sample of exactly what LCM needs the check to look like. If it meets Federal regulations I`m sure Weterra will comply.

  Customer Answer

  Date: 12/28/2024

  *** just sent me an email saying I owe $23.25. Thay cashed the check my bank said so I do not owe this. Also I complained to the BBB about this as they said they could not read the check which is a cashiers check and in English. These checks are regulated by the ************. *** should know, and their bank, how to read the ckecks and process them in a timely fashion. They have a history of "sitting on checks" my bank has told me and this is further proof. As this has been going on for 7 years I am asking for $7000 in damages. The following month the check was cashed so I do not owe anything.

  

  Business Response

  Date: 01/09/2025

  Regarding payment of HOA assessments, Mr. ****** has paid late on several occasions in just the last two years. Mr. ******* payments for both September and November 2024 were received late. Mr. ****** is required, as are all members of the association, to abide by the governing documents of the association,one of which is the policy concerning payment of assessments. As mentioned, ********* paid late in September and  November of 2024, and was charged late fees in both months. The late fees for September 2024, as has been done on other past occasions, were waived for Mr. ******* ********* received late fees in November because he paid late in November. *********, per the associations policy, must pay in full the  balance of his association account by the due date of each month. If this is not accomplished, then Mr. ****** will incur further late fess as did happen in December 2024. Mr. ****** currently has a balance of $23.25, and if not paid by the January due date he will incur more late  fees and interest.
  Mr. ****** has available  several other options when paying his monthly dues and does not have to rely on the US postal service to deliver payments to the Denver Payment Address.
  He may contact our office, per instructions in the late notices he receives, and explore other methods of payment which may aid in avoiding late fees.

  Customer Answer

  Date: 01/14/2025

   
  Complaint: 22627121
  
  I am rejecting this response because:  ********** according to ******* got the check before the due date but did not cash it until after the due date resulting in fees.  Subsequent checks have been received and cashed in a timely manner.

  This was due to your banks failure to cash the check in a timely manner and thusly I should not be charged ad late fees or interest as your bank received it before the due date!
  
  Sincerely,
  
  *** ****** Ii

• Initial Complaint

  Date:11/29/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My condominium sits adjacent to a fire room and for over a year now, its alarm has been broken. It sounds off all hours of the night and day. Not only is it an issue of safety, but also of sanity because of lack of sleep. Ive gotten the fire department and the *** involved. If they ever bother to answer, they claim it costs $5000 to replace the panel but never actually replace it. They send someone out to check it, it turns off for less than a day and begins going off again until they send the next person. Sometimes weeks later. ******** ****** is so rude and unfriendly, not to mention unhelpful and has failed to respond on numerous occasions.

  

  Business Response

  Date: 12/13/2024

  After attempts to repair the alarm panel, the Board of Directors decided to replace the panel.
  The replacement panel took considerable time to deliver. Once received and installed technical issues were encountered and the beeping continued which entailed scheduling multiple units for inspection. The inspections happened this morning.
  We are still encountering issues with the panel and continue to work with the alarm monitoring and repair company.
  We will continue to reset the alarm manually on-site to silence the beeping as we can as this situation continues.
  We regret any inconvenience.
  

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family closed on the sale of my deceased brother's condo in ********************* community in ******, ** on July 23rd, 2024. The title company has withheld over $7000 because property records show a lien on every unit in the community managed by LCM. The title company is unable to get confirmation from LCM as to whether there is in fact a lien, and if so, what is the payoff amount. Thus, they will not release money owed to us. Numerous voicemails and emails have been ignored, both by the title company and by me, the seller, and I don't understand why. I would really like the return of my money.Last week, in desperation, I showed up unannounced at LCM offices on ******* St. I met with ***************** who didn't understand why we are having this issue and that there is no lien on the property, but promised to look into it and get back to me. And now, having left multiple voicemails and emails yet again, ***, nor anyone else in the company, is not responding. I just don't understand the poor level of service and unprofessionalism exhibited by LCM. This should not drag on for weeks. I don't understand the end game. Why would they choose to ignore (and potentially willfully obstruct) a financial transaction for which they have fundamental responsibility and duty to resolve?

  

  Business Response

  Date: 08/22/2024

  The issue that ****** had with the title company has been resolved. The title company made a mistake. They have since corrected it and ****** should have his money back. This case should be closed.  Thank you

• Initial Complaint

  Date:07/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LCM Property Management is the *********** for Colony at ************ condominiums located at **************************************There is a very active rat infestation in the community. I have reached out to LCM several times to inform them of this issue and get lackluster responses (if any) with no information on what is being done, nor have I seen pest control come out to treat the infestation. I have emails from January that I've communicated the rodents, it is now July. An email was just sent yesterday (July 1) to the community about the rodents after I asked several times to please share so people were aware of the severity of the infestation.Rats are roaming around in the day time as well as the night. My ac unit went out and when I called a company to come check it, the problem found was chewed wires. The serviceman said there was tons of rat droppings over by the ac unit. My unit is just steps away from the tons of ******* and rat nests. I am in fear going to the mailboxes, garage, and especially the trash area. There is no empathy shown from LCM Property Management about the nightmare that is my reality everyday.We need pest control out immediately to rectify the situation! We also need the *** to effectively communicate what is being done and when.Pictures attached of holes made from the rats and a dead rat on the sidewalk.

  

  Business Response

  Date: 07/26/2024

  Please see attached letter from the President of the Board of Colony at *******************

  Customer Answer

  Date: 08/04/2024

   
  Complaint: 21936053
  
  I am rejecting this response because:

  My complaint is accurate, there is an active rat infestation at Colony at ************ -  still. I have a number of emails that I have sent to LCM to relay my concern. This is the first time I have personally gotten a response from the president of the board. I assume I am a well known individual due to the numerous emails I have sent about the infestation and have asked questions about what is being done. 
  
  As stated in my complaint, there is a lack of communication - what is being done and when. You said that there are extensive efforts being done what efforts are those? 
  
  That is a simple question that should be able to be answered, so one knows that the problem is being dealt with, but again, no answers to the issue have been addressed in emails Ive received back from LCM, nor in this reply. Instead of addressing the primary issue a rat infestation you tried to personally attack me, when all I want is the issue addressed and mitigated. 
  
  Firstly, I have never admitted to throwing trash onto the side of the dumpster, and secondly, that was not me that your husband spoke to. What was told to your husband is that someone else who resides in my household also, disposes of trash using the steps ledge to see into the dumpster to make sure it lands inside. 
  
  I actually have been on ********* meetings, and spoke at the last one someone else from the board was running that call, I dont recall you being on it.  During that meeting, it was brought to our attention that the pest control company that was servicing the complex was fired and the board is searching for a new one. So there is currently no active pest control to mitigate the infestation. Has a new one been hired since the last board meeting on July 24th? You also mentioned a small number of rats, any number of rats is concerning and should be handled promptly!
  
  Rats are known for their prolific reproduction, producing litters of up to 12 every ***** days. So a small number can quickly multiply to an infestation especially when no services are being done to cut down on the problem! As the president of this board, I would expect a rodent issue to be top priority due to the dangerous health risk associated with them as well as the destruction they cause. Like stated, they chewed through my ac unit wires, neighbors have had them chew their wires in their cars. Its truly a horrible experience to live. Please help the community get rid of the rodents.
  
  Sincerely,
  
  ***************************

  To Whom it May Concern,
  
  As the Board President, I am the authority from the Colony at ************ that deals directly with LCM. ******** can only forward messages to me, and I provide her input and direction as to what to do. Given that Board Members are volunteers and have occupations, it often takes a day or two. Therefore, I would be the one to give input into this situation at the Colony at ************ as I have been apprised and have actively participated in every mitigation attempt.
  I have five properties at the Colony at ************ and take great pride in the community. When I became a Board Member at the Colony at ************, I specifically voted for LCM as our management company. I am a member of two other HOA communities and LCM has had a stellar record for following through with issues and resolutions.
  I have four other properties in *********** that are also managed by LCM. I am somewhat surprised by complaints against them as ******** and the company are one of the most professional management companies I have ever worked with. Unfortunately, a Management Company cannot do any more than what the Board authorizes, which often causes delays and inaction if the Board does not give their approval. For the most part, a management company is at the mercy of the Board of Directors.
  In regard to the current complaint regarding rats, there is misinformation and quite frankly, actions of the homeowners and renters that exacerbated the issues.
  I have personally welcomed community members' input at every single Board meeting to address all issues. It would not surprise me if this inaccurate reporting "individual" failed to attend any meetings.
  As the President of the **** I have received first-hand information. The information relayed in the recent complaint is not accurate and does not detail the extensive efforts that LCM has taken to mitigate any rodent issues.
  First, the individual reporting is well known to the community and actually admitted to throwing the trash onto the side of the dumpster herself. We have been in constant contact with her over the past months regarding the multiple issues that she continues to bring up.

  Second, we have a monthly pest control company and hire a company weekly to clean up around the dumpsters. The small number of "rats" are in part due to the fact that we are next to the ****************** and open space. The more prevalent issue is that the community will not properly dispose of their garbage in the multiple receptacles provided. They throw it on the ground which causes rodents to look for food. The pest control company has repeatedly left rodent traps and one or more of the residents dispose of them.
  We do have video cameras on the property and will look at the footage to see if there is any footage by that dumpster. I will also look for footage of individuals removing traps. Please note that another Board member voluntarily cleaned up the dumpster area and within an hour someone had thrown trash around the dumpster. There are dozens of emails with this same individual trying to appease her and more than one Board Member has personally met with her.
  If you have any questions or would like to discuss this matter further, please do not hesitate to contact me at the office at .
  Sincerely,
  ******************************, Esq.

  

  Business Response

  Date: 08/19/2024

  This is the current action/status of the Association regarding this situation

• Initial Complaint

  Date:03/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The property management company (LCM) of my rental property has engaged in predatory practices with consumer finances related to their payment vendor they use for payments of the *** fee. A payment of the *** fee initially rejected in my account due to insufficient funds then the payment vendor charged my account for the $20 *** fee. When I ended up paying the missed *** payment through the property management site, I only paid the missed *** payment since I had already been charged the *** fee in my account (and the $20 was taken out). LCM reached out claiming that I had not paid the $20 *** fee yet and I told them the fee had already been taken out of my bank account and I provided them a copy of my bank statement showing the $20 fee was taken from my account. They claimed the payment was not showing on their ledger from the payment vendor even though they could see the fee was taken from my account. There was lots of back and forth to try to explain that I had already paid the fee and I would not double pay, explaining that this was an issue with their payment vendor and they need to contact them for a reason why their ledger wasn't showing my payment. I contacted my bank and confirmed with them the payment was in fact taken from my account which I explained to them. But LCM refused to contact their payment vendor and made me double pay for the *** fee. It was extremely unprofessional and they were instituting predatory practices by not trying to resolve the issue with their own payment vendor and instead ignoring my bank statement and glossing over the fact that it had already been taken from my account and making me pay the same fee twice. I stopped emailing them after awhile because it was very clear they were not going to try to resolve the issue on their end, even though it was their own payment vendor that was causing the problem.

  

  Business Response

  Date: 04/12/2024

  I am sorry for the any frustration concerning this matter. I have reviewed the account and see that the owner did have an NSF reversal on one of the checks sent in.  On one of the documents supplied by the owner is a charge for the reversal of $20 by the payment processing service. This is not a charge by the association. The association charges a reversal fee for handling the bounced check. I have given a courtesy credit of $20. The owner should note that the checks currently being sent continue to be short which can result in delinquent balances and  late fees. 

• Initial Complaint

  Date:06/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Overgrowth of tree into my small area outside in fenced area:tree branches leaves; bushes overgrown in small fenced area such that it is almost encompassing my space. It is covering up my small 3x9 area. I am frightened by this neglected trees and bushes. The tree needs to be trimmed and the bushes as well. I reported this almost 1 year ago. Many times talking to ******************* (ceo one of the owners) as well as ***, property manager. Nothing has been done. I pay $250/mo for HOA. Please help. Someone needs to come to my unit asap. It will be shocking and concerning to see. This is blatant neglect, could cause a possible dangerous situation.

  

  Business Response

  Date: 06/27/2023

  The following is the community manager's response:

  I spoke with ***** for the first time last week or the week before that.  I called her when I received an email from either **** or ***********  She did not call me directly.
  

  I did not hear from her a year ago as I think *** was still managing this community at the time.
  When I spoke to *****, I informed her that we will be trimming this summer in late June or early July. 
  I told her that I would issue a work order to make sure she was taken care of, which I did.  The *** trimmed trees throughout the property last December so we must of missed this one.  The tree is right outside of her back fence so it is not easy to see for vendors.

  ***** thanked me for this and seemed happy with the solution.  Our conversation was very cordial.
  

• Initial Complaint

  Date:06/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Overpaid *************** so I wouldn't get a late charge and paid prior to selling the home. The title company charged the new owner for that month's dues even when I showed I had paid. I was told the *** management company would send me a refund after the loan closed. LCM property management company is holding my funds hostage for 2 months stating they had to make sure I didn't place a stop payment on the check. The return check regulation gives 24 hours after the check posts to return it. It was not returned and therefore they owed me the overpayment plus interest. See email exchange and the request from LCM for a copy of the front and back of the check showing it cleared-which I provided. LCM said the refund was issued on 6-2-2023 and I would receive it in 2 weeks. I paid to ensure they didn't place a late fee or lien on my property- now they are holding my funds hostage. I do not believe they issued a refund request on 6-2-2023

  

  Business Response

  Date: 06/12/2023

  The refund check in the amount of $37.50 was processed on 06/02/2023 and was paid out on 06/08/2023. 

  Customer Answer

  Date: 06/15/2023

   
  Complaint: 20152583
  
  I am rejecting this response because: I still do not have the refund. I want the check reissued and sent overnight via FedEx.

  LCM management owners and workers cannot be trusted to do anything they said. How can you request a check on the 2nd and then it was processed on the 8th and it is the 15th and still not received. 
  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 07/10/2023

  I have attached the screenshot of the processed payment.  I checked the bank today and the check has not cleared.  I can reprocess the payment but it will have to go through the proper process which is reissuing through The ***************** HOA payment portal and will take probably two weeks to process. To send fedx, we would have to cut a manual check.  The cost of processing a manual check is $35 and then we would have add the fedx charge.  These charges would have to paid by payee.  The cost exceeds the refund so our only realistic option is to reissue through the payment portal.         

  Customer Answer

  Date: 07/17/2023

   
  Complaint: 20152583
  
  I am rejecting this response because: It is a lie. The attached was supposed to have been end of May and it shows May 1 as the date of check requested when I have correspondence that proves otherwise.

  I want the refund and I am not paying for overnight or any other means. LCM has proven dishonesty in their business practices and personnel representing the company.

  I provided the permanent address after the 132nd address but if that is where it was sent, then the problem yet again was  LCMs.

  Send the refund to the property address on ********** that I provided and no other address. This isnt rocket science people. All this work for $37.50. 
  

  I will begin calculating my hourly wage for continuing to work on this if the check is not received by the end of the month.

• Initial Complaint

  Date:01/25/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  L.C.M. PROPERTY MANAGEMENT *** SENT CHECK #**** ON DEC.19 2022. *** CHANGED P.O. BOX AND DIDN'T LET ME KNOW. SO CHECK CAME BACK RETURN TO SENDER JAN.11 2023. IMMEDIATELY MAILED CHECK TO NEW ADDRESS ****** *****. CHECK STILL HAS NOT CLEARED MY BANK. HAV SENT 1/23CHECK FOR FEBRUARY'S PAYMENT. DO NOT OWE LSTE CHARGES.***********************************

  Customer Answer

  Date: 01/26/2023

  Issues  resolved.  Thank you. *****************************;
  

  
  

• Initial Complaint

  Date:01/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Husband went into make an *** payment to their local office here in ******, **. LCM refused to accept payment at the local office and said we were sent to a Law Firm for being behind on payments. The *** payment is $50.00 per month. We were not even that far behind. This *** does not like to answer the phone, has multiple extension that lead to no where, and they like to ignore emails. They also like to blame the ************** for mail delays when making a payment via the ************** This lack of communication leads to updates on our payment status when we make payments. We were assigned a contact for a payment plan. We worked with a person named *********************** to try and resolve or so called behind payments after all the inflated late they attempted to add on our account. The funds we paid were never added to our online account. In the month of December of 2022 we decided to go ahead and pay off the entire online balance which was over $500.00. This brings the total to close to almost $800.00 we have paid this *** not including the payments made earlier in the year on *************** that total only $600.00 for the entire year. We have repeatedly asked LCM for a status update on our payment plan funds and why they were not added to our online account and we still dont have an answer from an email request started in early December of 2022. We are in a new year and we would like a status update on our funds. As we have a zero balance on the online account.

  

  Business Response

  Date: 01/19/2023

  The account has a history of delinquencies since its inception with LCM in 2017. The current delinquency began 8/1/2021 and continued until the owner paid in full 12/31/2022. Per the associations governing documents, the owners account has been charged delinquency charges,in various months since inception, and on various occasions, was issued credit when the account was brought to zero.
  The owner has been notified, throughout the delinquent periods, through various methods, including mail, email, posting of notices at the unit, regular US mail and, certified return receipt. LCM also offers various methods of payment, including autopay.
  LCM has reviewed the owners account, and because the owner has again brought the account current, we will issue a credit, in good gesture,of $95 for the demand notice. The account now has a credit balance of $95. Thank you.

  Customer Answer

  Date: 01/19/2023

   
  Complaint: 18673444
  
  I am rejecting this response because: Please provide a copy of the certified return receipt from the United ********************** I would like to know who signed for the certified letter. Also your figures do not match up with the emails that were transpired when we were on the payment plan and that of which was in the online account. 
  
  Sincerely,
  
  *******************