ComplaintsforLCM Property Management Inc

• Initial Complaint

  03/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The property management company (LCM) of my rental property has engaged in predatory practices with consumer finances related to their payment vendor they use for payments of the *** fee. A payment of the *** fee initially rejected in my account due to insufficient funds then the payment vendor charged my account for the $20 *** fee. When I ended up paying the missed *** payment through the property management site, I only paid the missed *** payment since I had already been charged the *** fee in my account (and the $20 was taken out). LCM reached out claiming that I had not paid the $20 *** fee yet and I told them the fee had already been taken out of my bank account and I provided them a copy of my bank statement showing the $20 fee was taken from my account. They claimed the payment was not showing on their ledger from the payment vendor even though they could see the fee was taken from my account. There was lots of back and forth to try to explain that I had already paid the fee and I would not double pay, explaining that this was an issue with their payment vendor and they need to contact them for a reason why their ledger wasn't showing my payment. I contacted my bank and confirmed with them the payment was in fact taken from my account which I explained to them. But LCM refused to contact their payment vendor and made me double pay for the *** fee. It was extremely unprofessional and they were instituting predatory practices by not trying to resolve the issue with their own payment vendor and instead ignoring my bank statement and glossing over the fact that it had already been taken from my account and making me pay the same fee twice. I stopped emailing them after awhile because it was very clear they were not going to try to resolve the issue on their end, even though it was their own payment vendor that was causing the problem.

  

  Business response

  04/12/2024

  I am sorry for the any frustration concerning this matter. I have reviewed the account and see that the owner did have an NSF reversal on one of the checks sent in.  On one of the documents supplied by the owner is a charge for the reversal of $20 by the payment processing service. This is not a charge by the association. The association charges a reversal fee for handling the bounced check. I have given a courtesy credit of $20. The owner should note that the checks currently being sent continue to be short which can result in delinquent balances and  late fees. 

• Initial Complaint

  06/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Overgrowth of tree into my small area outside in fenced area:tree branches leaves; bushes overgrown in small fenced area such that it is almost encompassing my space. It is covering up my small 3x9 area. I am frightened by this neglected trees and bushes. The tree needs to be trimmed and the bushes as well. I reported this almost 1 year ago. Many times talking to ******************* (ceo one of the owners) as well as ***, property manager. Nothing has been done. I pay $250/mo for HOA. Please help. Someone needs to come to my unit asap. It will be shocking and concerning to see. This is blatant neglect, could cause a possible dangerous situation.

  

  Business response

  06/27/2023

  The following is the community manager's response:

  I spoke with ***** for the first time last week or the week before that.  I called her when I received an email from either **** or ***********  She did not call me directly.
  

  I did not hear from her a year ago as I think *** was still managing this community at the time.
  When I spoke to *****, I informed her that we will be trimming this summer in late June or early July. 
  I told her that I would issue a work order to make sure she was taken care of, which I did.  The *** trimmed trees throughout the property last December so we must of missed this one.  The tree is right outside of her back fence so it is not easy to see for vendors.

  ***** thanked me for this and seemed happy with the solution.  Our conversation was very cordial.
  

• Initial Complaint

  06/06/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Overpaid *************** so I wouldn't get a late charge and paid prior to selling the home. The title company charged the new owner for that month's dues even when I showed I had paid. I was told the *** management company would send me a refund after the loan closed. LCM property management company is holding my funds hostage for 2 months stating they had to make sure I didn't place a stop payment on the check. The return check regulation gives 24 hours after the check posts to return it. It was not returned and therefore they owed me the overpayment plus interest. See email exchange and the request from LCM for a copy of the front and back of the check showing it cleared-which I provided. LCM said the refund was issued on 6-2-2023 and I would receive it in 2 weeks. I paid to ensure they didn't place a late fee or lien on my property- now they are holding my funds hostage. I do not believe they issued a refund request on 6-2-2023

  

  Business response

  06/12/2023

  The refund check in the amount of $37.50 was processed on 06/02/2023 and was paid out on 06/08/2023. 

  Customer response

  06/15/2023

   
  Complaint: 20152583
  
  I am rejecting this response because: I still do not have the refund. I want the check reissued and sent overnight via FedEx.

  LCM management owners and workers cannot be trusted to do anything they said. How can you request a check on the 2nd and then it was processed on the 8th and it is the 15th and still not received. 
  
  Sincerely,
  
  *****************

  

  Business response

  07/10/2023

  I have attached the screenshot of the processed payment.  I checked the bank today and the check has not cleared.  I can reprocess the payment but it will have to go through the proper process which is reissuing through The ***************** HOA payment portal and will take probably two weeks to process. To send fedx, we would have to cut a manual check.  The cost of processing a manual check is $35 and then we would have add the fedx charge.  These charges would have to paid by payee.  The cost exceeds the refund so our only realistic option is to reissue through the payment portal.         

  Customer response

  07/17/2023

   
  Complaint: 20152583
  
  I am rejecting this response because: It is a lie. The attached was supposed to have been end of May and it shows May 1 as the date of check requested when I have correspondence that proves otherwise.

  I want the refund and I am not paying for overnight or any other means. LCM has proven dishonesty in their business practices and personnel representing the company.

  I provided the permanent address after the 132nd address but if that is where it was sent, then the problem yet again was  LCMs.

  Send the refund to the property address on ********** that I provided and no other address. This isnt rocket science people. All this work for $37.50. 
  

  I will begin calculating my hourly wage for continuing to work on this if the check is not received by the end of the month.

• Initial Complaint

  01/25/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  L.C.M. PROPERTY MANAGEMENT *** SENT CHECK #**** ON DEC.19 2022. *** CHANGED P.O. BOX AND DIDN'T LET ME KNOW. SO CHECK CAME BACK RETURN TO SENDER JAN.11 2023. IMMEDIATELY MAILED CHECK TO NEW ADDRESS ****** *****. CHECK STILL HAS NOT CLEARED MY BANK. HAV SENT 1/23CHECK FOR FEBRUARY'S PAYMENT. DO NOT OWE LSTE CHARGES.***********************************

  Customer response

  01/26/2023

  Issues  resolved.  Thank you. *****************************;
  

  
  

• Initial Complaint

  01/02/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My Husband went into make an *** payment to their local office here in ******, **. LCM refused to accept payment at the local office and said we were sent to a Law Firm for being behind on payments. The *** payment is $50.00 per month. We were not even that far behind. This *** does not like to answer the phone, has multiple extension that lead to no where, and they like to ignore emails. They also like to blame the ************** for mail delays when making a payment via the ************** This lack of communication leads to updates on our payment status when we make payments. We were assigned a contact for a payment plan. We worked with a person named *********************** to try and resolve or so called behind payments after all the inflated late they attempted to add on our account. The funds we paid were never added to our online account. In the month of December of 2022 we decided to go ahead and pay off the entire online balance which was over $500.00. This brings the total to close to almost $800.00 we have paid this *** not including the payments made earlier in the year on *************** that total only $600.00 for the entire year. We have repeatedly asked LCM for a status update on our payment plan funds and why they were not added to our online account and we still dont have an answer from an email request started in early December of 2022. We are in a new year and we would like a status update on our funds. As we have a zero balance on the online account.

  

  Business response

  01/19/2023

  The account has a history of delinquencies since its inception with LCM in 2017. The current delinquency began 8/1/2021 and continued until the owner paid in full 12/31/2022. Per the associations governing documents, the owners account has been charged delinquency charges,in various months since inception, and on various occasions, was issued credit when the account was brought to zero.
  The owner has been notified, throughout the delinquent periods, through various methods, including mail, email, posting of notices at the unit, regular US mail and, certified return receipt. LCM also offers various methods of payment, including autopay.
  LCM has reviewed the owners account, and because the owner has again brought the account current, we will issue a credit, in good gesture,of $95 for the demand notice. The account now has a credit balance of $95. Thank you.

  Customer response

  01/19/2023

   
  Complaint: 18673444
  
  I am rejecting this response because: Please provide a copy of the certified return receipt from the United ********************** I would like to know who signed for the certified letter. Also your figures do not match up with the emails that were transpired when we were on the payment plan and that of which was in the online account. 
  
  Sincerely,
  
  *******************

• Initial Complaint

  11/03/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I sold a Condo recently. 1. LCM charged Late Fee for Status letter, although we were calling and leaving a message for a week before it was needed. This seems to be a scam - a way of fleecing the sellers. 2. LCM did not return the *************** Funds (2 months ***) that was collected when I bought the Condo. I owned the condo for 5 years and no work was done outside, in spite of us contacting LCM about broken concrete, broken window trim, etc. I contacted LCM about the refund and ************************* replied stating that "Money was spent and no refund is coming". When I asked for an explanation she directed me to *****************. I have tried to contact ***************** (via email) few times, but he has not replied. I tried to get contact ************************* again, but she is now not replying!This seems to be LCM Property management's "modus operandi" - ignore the emails if there is work or money involved and hope the complainant goes away. They did it to me 5 hears ago about the broken concrete and broken window trim. They are doing it again now because I am asking a refund of *** Capital. They collected it again on Sept 30 as the Condo was sold. ***************** should refund the *** Capital collected from me 5 years ago, and not treat this as a source of income.These Condos have a second *** and they returned the *** Capital.

  

  Business response

  11/08/2022

  My responses below are in the brackets following each of *********************** statements.  Thank you.

   

  I sold a Condo recently. 1. LCM charged Late Fee for Status letter, although we were calling and leaving a message for a week before it was needed. (LCM did not charge a late fee for a status letter. The title company check to close the account came in on the 19th which is after the delinquent date of the 11th.  This triggered a late fee on the 11th.On the 19th, the day the check came into the office, the late fee and interest were reversed.)
  
  
  This seems to be a scam - a way of fleecing the sellers. (There is no scam or fleecing.)
  
  
  2. LCM did not return the *************** Funds (2 months ***) that was collected when I bought the Condo. (It is correct that the working capital funds were not returned.)
  
  
  I owned the condo for 5 years and no work was done outside, in spite of us contacting LCM about broken concrete, broken window trim, etc. ($1,468,476 of operating and reserve maintenance and repair was performed over the last 5 years.)
  
  
  I contacted LCM about the refund and ************************* replied stating that "Money was spent and no refund is coming".(This is correct, for expenses stated above.)
  
  
  When I asked for an explanation she directed me to *****************. I have tried to contact ***************** (via email) few times, but he has not replied. I tried to get contact ************************* again, but she is now not replying! This seems to be LCM Property management's "modus operandi"- ignore the emails if there is work or money involved and hope the complainant goes away. (Although ******* did communicate with *******************, I do apologize that I did not respond earlier.)
  
  
  They did it to me 5 hears ago about the broken concrete and broken window trim. They are doing it again now because I am asking a refund of *** Capital. They collected it again on Sept 30 as the Condo was sold. (I would suggest ******************** check with her realtor.  *********** the sales contract dictates who pays the working capital to the association.)
  
  
  ***************** should refund the *** Capital collected from me 5 years ago, and not treat this as a source of income.( *************** cannot refund ********************.)
  
  
  These Condos have a second *** and they returned the *** Capital. (The rules and operations of the master association may very well be different the those of the sub-association.)

   

  
  

• Initial Complaint

  10/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Notified LCM.HOA 10/7/22 main sewer line clogged every time someone on line uses water it backs into my unit even dirty toilet water.Main line is HOA responsibility. 10/13/22 still not fixed sewage still backing into unit. Unit address ************************************************** in ****************** complex

  Customer response

  10/25/2022

  See attachment

• Initial Complaint

  09/18/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am disabled with 2 disabled sons. *** and another resident have been harassing me, making false charges, complaining about things of my dog barking when people pass my home. They are trying to evict me and my family. My MHCD counselor is trying to help us as well. *** has been filing false charges to force people some elderly out of their homes and now I am being treated the same way. I have emails from ************************* a person over the **** as well as a person that will not talk to me because I am not the owner. I am an American citizen, and I pay my rent on time. I am the person here needing answers, I have proof that these things started when I injured myself on the property and it was reported. I feel like this is retaliation from an altercations several years ago.

  

  Business response

  09/29/2022

  ***** car was towed in 2020 because the car did not have a parking permit. The Association does not pay for or reimburse for tows. The residents are responsible for having proper vehicle permits,and are responsible for the costs of tows that result from non-permitted vehicles.The Association does not charge for parking permits. Parking permits are usually issued directly to owners and not to tenants.  Tenants usually receive these permits from their landlords, or permits may be given directly to tenants with written permission from the owner.

  Dede did reach out to LCM in June of this year about a problem she was having concerning another resident complaining to her about her dog. She was informed that Association does not get involved with disputes between only two homeowners or residents. These disputes must be settled between the two parties.
  

  The Association does not have the authority to remove or evict her from her premise or to do so with other residents. The Association also does not have anything to do with the collection of rents or the management of rental units. This is most likely coming from her landlord, which she may be confusing with the Association. 

  Customer response

  09/30/2022

   
  Complaint: 18042738
  
  I am rejecting this response because: as I have mentioned I purchased a permit which I am also asking for. When I explained to them the reasoning for the illegally towing of my vehicle because I had a permit then the company starting saying I was doubled parked. The parking lot does not have visible lines. I have photos I have witnesses I have recorded voice statements. I have emails stating I needed help with certain things I have injured myself. I have disabled children living with me I am disabled I have been tortured and abused from people harassing me and my children this neighbor has told others that he and *************** have been trying to get me out of here for some time.  
  I have an old case number from 2020 along with a photo I have emotional support animals animal control comes to my everyday. I have so much evidence from 2020 that the files are too large to send. Can someone please provide me with another link to send videos and photo as well as written statements from witnesses...  
  Sincerely,
  
  *******************

• Initial Complaint

  04/02/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  For over 40 yrs. I have never been late on ***************. The bank mails a cashiers check every month to LCM. Jan 2021 I received a late charge notice from LCM. After numerous calls to LCM by me and the bank it was determined LCM changed the mailing address to out of state without notifying homeowners. Since then, in the past 15 months I have received 8 late notices. I reference *******. Both *** and **** at LCM told me and other homeowners that each year we are allowed one late fee waiver. Last weekend, 26, March 2022 I received a late fee notice. I am asking that the late fee be removed as per my phone conversations with LCM. I contacted my bank and here is the response ************************* <********************>A:************************** mar 29 mar alle ore 11:56 Good Morning BJ, It looks as though they waited 19 days from the day the item was issued to cash it.Furthermore other homeowners received notification on 26 March 2022 of the new *************** and the new budget. I still have not received this mailing. Why not?Letters to their new mailing address, out of state, take 4 days, yet according to ******** they waited **************************************************************************************** make out the checks. Then I have to drive to the bank to get confirmation and letters sent.

  

  Business response

  04/13/2022

  Dear ***************,
  
   I am sorry you are experiencing trouble with your payments being received at the *** payment lockbox.  Please note that we have shown your payments being received late in the past as well.  Albeit, we will waive the current late fee. After the waive, your balance owed is $306. This amount was due on April 1, 2022 and is considered delinquent and subject to late fees if not paid by the 10th of April, and then if not paid by the 20th, subject to interest as well. We do not show receipt of you April payment. If your records show otherwise, please share that information with LCM.  Also, again, please consider signing up for LCM ************** ************ will best assure your payments will post to your account on the 5th of each.
  
  As you stated, other homeowners received notification of the new *************** and the new budget.  Notification concerning the budget and dues increase were mailed to all homeowners of record.  I have attached the relevant notices. 
  
  Please let me know if you need anything else. Thank you.

  Customer response

  04/15/2022

   
  Complaint: 16976100
  
  I am rejecting this response because:

  I went to the bank, ********************* concerning LCM.  They told me that I am not the only client this is happening to.  LCM has other Westerra clients and according to the bank it is taking on average 20 days to cash all of our checks by LCM.  They said this is probably happening to other LCM clients at other banks.  One banker said LCM is probably sitting on the checks. . . waiting to cash them.  Here is email.  "I have just double checked, this item was sent on 3/28/22 and has not been cashed. I am thinking they have it sitting somewhere, as it has been 17 days sent the item was mailed."  In leu of this new information, since Westerra has proof, cancelled checks, I am asking the BBB to start an investigation of LCM.  Please contact Westerra on my behalf.  Also, since I have spent numerous hours and gas phoning and driving to Westerra over the past 16 months, I am asking LCM to pay me $2000 in damages.

  Furthermore I am asking that all fees/interest from April 2022 on be waived until the matter is resolved/investigated.

  LCM states payments have been received late in the past.  Only since they changed the address to out of state, 16 months ago, as per their late notice.  I have asked both verbally and in writing for my account ledger for the past 40 yrs.  They have ignored my requests even though in their letters they state "You may request your account ledger from ************************* at 3/221-1117 Ext. 108.  This would provide proof I have never been late.  Or, more accurately, the bank, Westerra, has never been late.  So once again I am asking for the ledger.

  The Westerra lawyer told me not to sign LCM paperwork giving them access to my account as it would give LCM too much power.  He said it allows them, if signed, to take out funds when they want, as much as they want, and not notify me beforehand.  Thusly he said checks would be vulnerable to not being honored and bouncing.

   

  In summary I am asking for an investigation by the BBB into LCM, waiver on fees and/or interest until the investigation is completed, and $2000 in damages.

   

   

  
  
  Sincerely,
  
  **********************

  

  Business response

  04/25/2022

  *** does not and would never hold checks.  Checks are not even received at the *** office. Checks go directly to the Bank PO Box and therefore *** doesnt even have the ability to hold checks.  
  
  *** does not have 40 years of records. *** started managing Golden Ridge 04/01/2001.  I have attached ledgers from our old system from 04/01/2001 through 04/30/2013 and from our new system from 05/01/2013 to current.  You can see from both ledgers that Mr ******* payments have been late in the past, contrary to what he is stating.
  
  Mr ******* late fees and interest have been waived.  His balance is currently $0.00. Any further requests by *************** concerning the waiving of fees will have to be taken up directly by him with the ****************** of ******************** do not ignore requests. We have had one email interaction with a *********** from Westerra concerning *************** and have talked with *************** on the phone.
  
  Again, the best way to solve this issue is to have *************** sign up for *** ************** ************ again will best assure payments will post to his account on the 5th of each. If *************** is not comfortable with giving *** information to enact this service as he has indicated, *************** can also make payment online at lcmpm.com through our third-party payment provider Paylease.
  
  *** rejects Mr ******* request for payment to him of $2,000.

• Initial Complaint

  08/31/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  LCM property is starting to email and state lies to me and have not kept promised and commitments that I have in writing. I am afraid now it might be related to possibly my race and or my efforts to make them pay attention to the many concerns myself and the Residents have with their performance. I have 20 emails from our Community Manager addressing some of these concerns, promising things and not delivering on them, removal of landscaping at our expense and not replacing them, and not sending out communications to us (the entire community) regarding trash services. Trash has been missed on 3 occasions entirely and we have not heard once from LCM on why or when our trash will be picked up. I just today and yesterday asked three times and was ignored with a different reply "everyone was missed." That was it. So I then asked "When will they be back." the reply was "I will let the Board know. I have also been waiting on my hose to be installed that was looked into- heard nothing

  

  Business response

  09/18/2021

  **************** has raised several concerns, and we will try to address them as best we can.
  Regarding the following Issues:
  1) Removal of landscaping
              ********* is the final decision-maker for the association on all issues.  LCM is responsible for carrying out the Boards decisions, and this includes decisions concerning its common elements. The manager takes direction from the ****************** of Directors.
  The Property Manager for the Association, at the Boards direction, had the dead trees removed from the common elements in the vicinity of Mr. ******* building and in various other locations.  New trees have been ordered, with planting scheduled to occur sometime before the 1st of October.  These trees will be planted by the ***************** that has been hired by the Association to do the work of tree removal and re-planting.  LCM is not in the business of planting trees.  Third-party professionals, such as landscapers, are hired in order to carry out these tasks,once the Board has made a decision to move forward, which they already have. We rely on the landscaper to acquire the materials necessary to carry out the job and to schedule the work when they can get to it.
   If **************** has, as he is reporting here,other complaints or disagreements, it would be proper protocol for **************** to address his concerns to the Board.  This can be accomplished through reasonable email communications to the Manager or by attending any one of the Board meetings.  It should be noted that the number of email communications between our office and **************** exceeds 100 since August 1 of this year. This is a very high volume of correspondence from one homeowner. We in our discretion answer all correspondence that we feel have not been answered. All such emails from **************** to the Manager have been answered.
  It is our policy to answer email and other communications by the end of the next business day after receiving them. Most communications are  answered the same day as received. We feel we have conformed to this policy regarding all communications between **************** and the Manager. We regret **************** feels otherwise.
  2) Not sending out communications regarding trash service
              As far as we know, over the last 8 months, the trash service provider missed trash collection twice regarding Mr. ******* trash cans, along with three other units at the same building.  The Manager was in touch with the contracted trash removal company to let them know of the error.  The Manager subsequently communicated to *************** and the other unit owners when the trash would be picked up, and the trash was picked up.
  3) Spigot
                 **************** never requested a spigot for his building.  At the direction of the Board, the Manager contacted several owners, **************** being one of them, informing them about the installation of a spigot at their building because the water to the building would be temporarily suspended. The spigot is a common element and is not for use by owners.
  4) Towing
                 We tow vehicles per the Associations Governing Documents. The Manager inspects the property on a regular basis, as set out in our contract with the Association, and we fine owners that are in violation of the Covenants, per the Associations enforcement policy.
   **************** did request a vehicle tow. The vehicle has been towed several times, with violation letters sent and fines incurred. We cannot guarantee that members and residents of an association will comply with the Covenants and Rules. With regard to illegally parked vehicles,the Associations remedies are to tow and fine and to repeat the process for habitual offenders.
  ********* feels that the management of the property concerning these issues happens reasonably, timely, and professionally.
  5) Discrimination
              We deny this claim outright.LCM does not discriminate.  Tell us why here...

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩