Complaints

This profile includes complaints for Yes! Communities's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Yes! Communities

  5050 S Syracuse St Ste 1200 Denver, CO 80237-3388

  
• 

  Yes! Communities

  11 Sun Drive Evington, VA 24550

• 

  Yes! Communities d/b/a Woodland Estates Community

  9359 103RD Street Jacksonville, FL 32210

• 

  Yes! Communities d/b/a The Breakers

  9101 Normandy Blvd Jacksonville, FL 32221

• 

  Yes! Communities d/b/a Chaffee Pines

  2081 Chaffee Rd S Jacksonville, FL 32221

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/05/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  07/05/2023 *********************** of ******** Estates ************, ** by Yes Communities is HORRIBLE. I have complained about other residents, hired contractors, and resident's guest parking their cars on my occupied lot. And NOTHING has been addressed. One of thee workers just rolls his eyes and said if they are not blocking my driveway he does not understand the problem. ARE YOU SERIOUS! THEN today the Property MANAGER added a cleanup service to my bill and it was actually another residents lot that had the cleanup performed, and she WOULD NOT remove the fee although it was clearly HER MISTAKE, verified by one of the property maintenance staff. I have had it with this place! They do not address orders of maintenance requests in a timely manner if at all, the landscaping is NOT maintained adequately, and if there is something that requires them to do anything, like make a phone, they complain. They don't even answer the phone during business hours! I hate this place I cannot wait to move in September

  

  Business Response

  Date: 07/11/2023

  Hello, after speaking further with local management they informed of ** of how this matter is being addressed,

  "The resident has been suspended to pay via EFT/resident portal. She started her residency with us September 2022. In this time, six of the payments have returned due to insufficient funds. She also informed me the excess bulk was not all her, it was her neighbor as well. I provided the picture for her. I did request the credit of $25 for the clean up fee and it was approved by my RM the same day, July 5. 
  
  The resident was at Publix and called me stating the customer service agent was not able to locate Woodland Estates in the *** registry. I advised her I would allow a 1-time payment via resident portal for the July payment. Unfortunately, these funds did not clear and returned due to insufficient funds on the account. I spoke with ***** yesterday and advised her of the return as well as a follow up email. If there is anything further I can be assistance of, please let me know."
  
  Thank you 

• Initial Complaint

  Date:07/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into the property 04/2021 paid double deposit due to my credit and no rental history as I was getting a divorce and was a stay at home mom prior. I had zero issues living here initially although they did change employees several times. Fast forward January of 2023 had issue with my water bill that was extremely high over $600 a month high! took SEVERAL emails to get a resolution. Then came renewal time. After I made known that I was not renewing and gave my notice to vacate everything changed. Suddenly I was getting notes and emails about everything! I was in the process of purchasing a home and the lender could not get anyone in the office to answer. It took almost 2 weeks to get any kind of response. Not only that, on the VOR(verification) that was sent to the lender it stated I gave no notice. After forwarding that verification to the office and asking why it stated I gave no notice I was just told that they had my NTV and it was in my file. No explanation. Fast forward, I vacated the property and received my SODA (statement of deposit) account number ******** sent to the trailer address mind you and forwarded to my new address!!!! Not even mailed to the forwarding address that I listed on my notice to vacate! It stated how much I should be receiving back of my deposit dated 05.18.2023 it also states on the bottom that a check will be mailed separately. It is now 07.05.23 and I have not received it. I have left 3 messages with corporate no call back. I have sent 2 emails to corporate as well as CC my previous manager. My previous manager did respond and say that it usually takes 30 days from the date on the ***** It has passed that timeframe and I am getting very discouraged. If I owed this company money they would be doing everything they could to collect. I am just wanting the money that is owed to me. I was treated well when it was benefiting them!!!

  

  Business Response

  Date: 07/10/2023

  We have spoken with the Regional Manager and were informed of the following information, "Hello, ****** *********************** moved in 04/23/2021 and moved out at the end of her 2nd lease which expired 04/30/2023. The water was overcharged on the 01/2023 and 02/2023 statement. A credit resolving the overcharge of water was completed on the 02/2023 statement. A notice to vacant was signed 03/29/2023, which included the forwarding mailing address. The only notice after the Notice To Vacant was a 5 day notice for past due rent sent to *************** on 04/03/2023 for nonpayment of rent. The rent was paid on the same day follow the 5 day notice. After the move out there was a check issued 05/25/2023 to the previous known address in error. As of 07/07/2023 an updated check to the correct address of ***************************************************************** in the amount of $1,334.50 was issued and sent out by ***** This should resolve the request for the money owed to ***************."

   

  Thank you

• Initial Complaint

  Date:07/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct. 1st,2023, my husband and I tried to move into our new mobile home in ****************** Community. We were told all utilities were on but when we arrived there after a 10 hr. trip from **** at 7:00 PM, there was no electicity and no heat. There was no way to get a hold of the manager since she does not answer her phone after hours. We went 5 days without power. The manager then had a maintenace put a meter in so we had power for 3 days. The power company came and removed the meter and told us it was illegal to have this meter. When we told the manager she was livid with us as if it was our fault. After pleading with her that we needed a shower and all of our food we recently purchased while we had power went bad. After another 4 days we finally got power on. Then about 2 weeks later there was a shooting in the park. We witness a lot of drug activities going on at the end of our street. The manager said she knew about it but did nothing to stop it. There is a store in front of the park where two more shootings occurred. There was even a shooting the day we were moving! We discussed this to the manager and she agreed we could end our lease since we felt we were not safe there. The manager said she felt that the kids who live in the park were trying to form a gang. We felt that we were falsely told how nice and well kept this place was. It was not maintained well at all. The night we moved in our neighbor told us we shouldn't move there due to previous shootings in the past. When I told the manager she denied it. We did sign a lease for a year thinking we could enjoy living there, but after six months and 4 shootings (one was even reported on ******* we felt we could not safely live there. This definitely was not the retirement life we were hoping for. We were hoping to receive some if not all the deposit back but the manager informed us she has nothing to do with returning the deposit. We would have to go through the yes communities.

  

  Business Response

  Date: 07/11/2023

  Hello, we have spoken with local management and been provided with updates on how this matter is being addressed. "Hello, there was an issue with the power company as this was a brand new home on this particular lot; however since the issue was not resolved timely we made arrangements to put the family ** in a hotel for a few days. I worked with the power company to get it resolved once the issue was resolved the family was good. There was never a time when myself or my team did not have compassion for our residents or ignore any incidents going on in the community we follow up on every lead. We also respond to issues regarding crime in the community and work close at the scene to be certain our community stay clean and safe place to call home. The family was never mislead about this being a great retirement community ************** stated that she was home sick and wanted to move back to ****. As far as the early move out it was explained to refer to the lease agreement." 

   

  Thank you,

  Customer Answer

  Date: 07/11/2023

   
  Complaint: 20259893
  
  I am rejecting this response because: This was never a move from our **** home, but rather was suppose to be a winter retreat with occasional stays throughout summer and fall. Please educate yourself on the crimes commited within walking distance to our residence as well as obvious drug transactions occurring at residences surrounding us. All of these factors would equate precisely the opposite of a safe and quiet retreat. We felt unsafe constantly, which was the sole reason for our withdrawal from the mobile home park much earlier than anticipated. We feel since we left the residence in perfect condition (maintenance even performed by us during our time there), we were entitled to our deposit being returned to us. We will look further into our rights and any resources we may obtain to rectify this.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 07/21/2023

  Upon review with our Community Manager, she determined the following: Hello during the time the Klines came into town there were issues with the power since this was a new home; nevertheless the inspection was passed but there were issues with the meter it took 3 business days. We offered the Klines another home for the time being which was directly across the street from the leased home temporarily; they declined although this home was vacant and had power. Nevertheless I offered to put them up in a hotel which they accepted; we offered whatever they needed to make them feel comfortable I certainly felt compassion for the family I would have done whatever needed to come to the aid of any resident. As for the crime in the community we worked diligently with the Florence ********************** the community also has Courtesy officers on the scene as well their numbers are listed in our Community Newsletter. The Klines are looking to receive their deposit but based on the lease agreement early termination could forfeit the refund I express this once the family made a decision to terminate the lease they were never told due to the circumstance they could receive their deposit back. I have attached a copy of the Hotel receipt as well as the **** but if there could be any exception to this matter to refund the deposit I fully support it. Sincerely, *******. 

  Please continue to communicate with her about any additional questions or concerns that you have. Thank you!

   

  Customer Answer

  Date: 08/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for lot #*** on 06/24/23. I called today to check on the status of my application and was told by the woman in the office my application was denied because when I applied that the lot had already been taking. Meaning it wasnt available to apply for to begin with. Note: NOWHERE on the website does it state to call to check if that lot was available. It says available. As a matter of fact it STILL says it is available. (See photos). I asked for their corporate number and was transferred to the manager, *******. Who refused to give me the number. Upon bringing this up you would think the right thing to do would be refunded ******* family's money back. Nope! After going back and forth over the matter for about 5 minutes he then states "you wouldn't have gotten it anyways. Your application was denied." Today's date is 06/27/2023 and lot #*** is STILL showing available. Meaning they are still taking applications for a already taken lot. Please note the photos of the availability of the lot I screen shot are from today's date. Still showing available. I also attached screen shots of my application and my confirmation of payment email from the 24th. The lot wasn't available on the 24th so I want my application money refunded. Please help.

  

  Business Response

  Date: 07/07/2023

   Hello, after speaking with local management about this matter we were informed of the following updates on how this is being addressed.

  "I spoke with this gentleman sometime last week. He called and applied for one of our homes, and he was denied due to failing the criminal background check.
  
  When we spoke on the phone, he was inquiring on the status of his application. I informed that unfortunately that his application was declined, and that he would receive a letter informing him of the reasonings for being declined. After hearing this, he asked about if the home was available, and I stated that it was not as we had received a deposit on it that day, so the home was no longer available and we work on a first come first serve basis. I believe this is where the misunderstanding may have stemmed from, even though I tried to explain to him that his application being declined, and us receiving a deposit on a home were two separate issues.
  
  After going back and forth over this misunderstanding, and I tried to explain to him that they were two separate things, I offered to transfer his application to another community to see if they could work with his application. I informed him this would be no charge to him and I would be more than happy to connect you with a sister property that has availability. He refused this offer and demanded a refund. I informed him that unfortunately all application fees are non-refundable, and again stated that I could transfer his application to another community to see if they can work with him and that his application is good for 60 days. After this exchange, he no longer wanted to talk to me and asked for the corporate number. I stated that the easiest way would be to go to our website as it has any information you may need. Shortly after, he hung up on me.
  
  Again ****************** was never told that his application was denied because the home was no longer available. He was told, 1. His application was denied, and 2. the home is also no longer available at this time. I tried to stress they were two separate things, and it appears he did not receive it that way.
  
  Please let me know if you have any more questions about the instance, and I would be happy to provide you with whatever information you need. This gentleman was one of the only people to ever hang up on me at my time here, so I remember a lot about this interaction."
  
  Thank you,

• Initial Complaint

  Date:06/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Water pressure problems Manger does nothing to fix problems but complains about everything else I'm tired of this raise lot rent all the time but does nothing to fix water issues

  

  Business Response

  Date: 06/29/2023

  We have spoken to management and they have reached out to the resident and left a message on the residents voicemail.

• Initial Complaint

  Date:06/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well, it started when she threatened to fine me for not pulling weeds fast enough after a big rain that made them pop up everywhere. I explained I was doing the best I can but needed a little more time because of my disability. She said she did not have to accommodate disabilities and threatened me again. Later, she refused to allow my service dog into the office, even though I have already provided her with a note from my doctor about the dog. When I reminded her of that, she said I would have to carry him in my arms, which is not possible because of my disability. I told her that, no, I do not have to carry him, and he has every right to be there. Today, I was trying to use the pool and she came out pretending she didn't know me and accused me of not being a resident so I had to come back with my ID and get an updated pool pass. I mentioned to her that I had run a background check and seen her criminal record at that point because she was being so hostile. She then called my mother and said she was going to evict me for running a background check on her. Basically, she is constantly threatening me. I'm pretty sure it's because I had my pride sunglasses on today that she harassed me because the other threats happened right after she stared me down for holding hands with my girlfriend. YES communities has a reputation for discriminating against LGBTQ residents and I believe that is where her hostility is coming from. But, her ableism and hostility toward my service dog is even worse. Frankly, I am afraid of her. She has a violent history. I reported the latest threat of illegal eviction to the **** today. I have not heard back from them as of yet.

  

  Business Response

  Date: 06/28/2023

  Fair Housing reached out to **************** to inform her that we had everything we needed on our end and that we have documented that her animals are identified as service animals in our Fair Housing database. This matter has been taken care of and considered resolved on our end. 

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have officially sold my home in a yes community & a new owner has entered into a new lease. I have a balance of $192.38 that the manager is refusing to let me pay so that she can evict me. She has disabled my online portal & told me she is moving into an eviction because thats what she wants to do. Mind you, I still have a grace ****** per my lease for the month of ***** I just want to pay my balance, get my deposit back, and move on. I am also being charged $50 for being month-to-month for ***** However, the new owner has already taken the property . Why would I be charged $50 for not living there?The office manager ************************* has hung up on me & told me to file a complaint. She said all her manager is going to do is forward the complaint over to her. ****** doesnt belong in a management position. Personally, as a business owner, I wouldnt dare have her represent my company and/or brand. Please contact me so we can resolve.

  

  Business Response

  Date: 06/12/2023

  Hello, after speaking further with the Regional Manager they have informed us of the following information regarding this complaint and how it is being addressed. "This resident has refused to provide any documentation regarding the sale of the home. She started the process while the CM was out on leave and her applicant is approved but neither the seller nor the buyer have been willing to provide a bill of sale. According to the buyer ****************** was supposed to pay water, trash, etc. CM informed her that who paid it was between the two of them but it did need to be paid and if it wasn't and we proceeded with eviction it would be in her name since the lot was in her name. The balance shows paid on our end and they finally agreed to send a bill of sale to the office."

• Initial Complaint

  Date:06/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unable to get security deposit of $1300 from yes community, received letter stating that I have a refund. It's been over 60 days and I keep getting a runaround from the office staff at the *************** location for ******************** Address

  

  Business Response

  Date: 06/16/2023

  After speaking with local management they informed us that when they were made aware that ******************** had not receive her check that they requested a new check be cut for her. To their knowledge that has been done and they are waiting for it to arrive. We will keep checking and if it does not arrive in the coming days then we will cut a new check and ensure it is overnighted. Thank you.

  Customer Answer

  Date: 06/16/2023

   
  Complaint: 20146205
  
  I am rejecting this response because: This is just another in a series of lies, starting with the 1st check supposedly cut on 4/13/23, Not received, I called the local office and was told to wait 45 days, The next excuse was that ***** was off for surgery for a couple of weeks and ****** would call someone to get into the program, another week goes by, I called again and was told she wasn't able to speak with anyone. Received a call last Sat. and was told the district mgr. would ensure the issue was taken care of. Another week has gone by without any response from their office. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 07/13/2023

  Hello, after speaking with local management they have provided us with the following updates on how this matter is being addressed. "Yes she finally got it. There was an issue with the address home office kept putting **** instead of ****0 but luckily the mail finally realized there was a problem.  She was very happy that we followed up."

   

  Thank you,

• Initial Complaint

  Date:05/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived at 5 seasons in **** for 4 years. Upon moving in I paid $637 deposit due to lack of credit. I never paid late or anything. Forward to after *****, the yards are trashed, kids vandalize the ************* Almost everyone is violating lease agreements (I have photos) I put my home up for sale & not one person wanted to apply due to having previous issues with Yes Communities or seeing the reviews on social media. I had one guy come with cash & paid that day. I let ****** & corporate know I was selling to someone out of the ********* planned to move it. Have proof of ******************* stating they would not come after me for the remainder of ********* paid 2 months rent ahead of time even though I moved out. The title has been signed over, all bills stopped, & I no longer live there as of 5/8.I have been trying to collect my $637 deposit & now ****** is talking in circles stating Im still responsible for the lease? Then said its my responsibility to make sure they lease gets signed by the new owners (even though I sent emails to both corporate & ****** that the lease wouldnt be renewed due to the home being pulled) Then ****** said Im still responsible for the home if it dont get moved? Its not my home anymore. Its not my job to hold the new owners hand & tell him what to do. They are purposely holding my deposit as Ive seen many post the same issues.

  

  Business Response

  Date: 06/05/2023

  Hello, after speaking with local management we were informed of the following information on how this matter is being addressed. " I have talked to **** multiple times on this issue. She came in and paid her lease up and said the home would be removed before the end of June. I let her know whoever is removing the home needs to come sign a Toter agreement and we need to collect a deposit before the home is removed so if there is any damages. I let her know when she paid up her name would still be attached to the lease until the home was removed from the community or the new owner came in to apply. The home currently has no stairs on it and no one is living there, but the account is in good standing. The last time i spoke with **** on this she informed that they came in and signed everything and I let her know they have not and I do not even know who bought the home from her. I requested contact information for the new owner of her home and I would reach out to them and she started yelling at me telling me she wants her security deposit. I let her know again she would remain on the lease until the new owner came in to apply or the home was removed, and then the call ended."

  Customer Answer

  Date: 06/05/2023

   
  Complaint: 20123308
  
  I am rejecting this response because:
  ****** did not at all say anything about anyone needing to place a deposit. He stated they needed to show proof of insurance for moving (I have proof of his insurance) and yes I did remove the deck, it was falling apart & needed to be disposed of so it could get moved.
  Wheres the proof from Five seasons or Yes Communities on this matter because I have voicemails & emails that I have both received & sent. No clear answer & now its he say, I say

  My deposit that I paid for for myself & my home. I no longer own the home nor do I live there. Any responsibility for the home or deposit should fall into the new owners. I gave enough notice to end lease, why didnt anything say anything that now needed to be done? 
  And to add, yelling? You mean ******, that you are not being truthful or honest. 

  Sincerely,
  
  *******************

• Initial Complaint

  Date:05/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a home @ the ******************* owned by the ************** on April 26th *****, upon my walk through I found several things wrong and addressed them via email as advised, it took over 3 weeks for things to happen and the window is still not fixed.Upon unpacking my storage unit on May 11th or so ,I found there to be termites in my home as well as cracked toilets, I advised the manager April that I wanted my money back due to the fact it was less than 30 days since the purchase, she advised me the only way to get my money back was to resell the home, as I am living with my brother and need the money Now to purchase a new home.I am beyond stressed at this point . I already spent $4000.00 on this home to make it more suitable for me to live there and find myself at a complete standstill.I do not understand why I have to wait for my money when I paid CASH $77,137.00 for the home and these problems were noted on the same day I purchased the home .

  

  Business Response

  Date: 06/01/2023

  Hello, after speaking with the local management we were provided with the following information and updates regarding this complaint, "***************** purchased the home as is however, I did agree to have the following items fixed within the home: Correct the molding between the sink and stove, Fix the kitchen cabinet drawer (track), Correct nails sticking out of the kitchen island, Look at the issue under the kitchen sink and replace the broken window (A BB pellet went through the window) I have spoken with ***************** multiple times since purchasing.
  
  On May 15th I confirmed the list that would be completed and stated that ***** our maintenance tech would be out to complete the items that he could. I also let ***************** know that we had just received the quote from ****************** and would let her know once she was on the schedule. The window was completed today 5/31/2023.
  
  On May 17th ***************** called the office to have a maintenance tech go to her home, she found termites in the bathroom toilet. I had ****** go check it out and we confirmed with two separate Pest Control companies that we use, that they were swarming termites and I was notified that it should not be an issue and that it occurs this time of year.
  Also on this day, ***************** notified me that she would like out of the home. I explained that she purchased the home as is and I was doing what I could to correct any issues she had. I did suggest a broker sale but also let her know that we would need to find a cash buyer so that she could get back the amount that she paid. I also advised ***************** that finding a cash buyer may take some time.
  
  ***************** did come into the office on 5/18 and signed a 30 day listing agreement for ****** to try and find a buyer."
  
  Thank you,

  Customer Answer

  Date: 06/02/2023

   
  Complaint: 20116364
  
  I am rejecting this response because:

  I went to the office on June 1 to ask ***** for a copy of the report from her pest control, I was informed they determined their answer by a picture that she sent them, I however had Terminix to my home for an inspection and have attached a copy of their report. I am also sending you *****'s response to me on May 30th 

  ***** Rumble <**********************************>
  To:*******************************
  Cc:***********************,*******************
  
  Wed, May 31 at 10:40 AM
  
  
  Hello *********,
  
  I have confirmed with my pest control company that they are swarming termites and do not colonize nor cause damage to your home. This is not a treatment that I am able to take care of, nor give a discount on the lot rent.
  
  ****** is out of the office every Wednesday, I will ask that he reach out to you tomorrow when he returns. Again like I stated the last time that we met, we will need to have a cash buyer in order for you to regain your money from purchasing the home. This may take a while to find the right person.
  
  Please let me know if you have any further questions.
  
  Thank you
  
  ***** Rumble
  Community Manager
  **************
  420 **********************
  ***********, ** 29483
  t: (******************
  e: **********************************
  www.yescommunities.com

  The response to you that I was informed about the window being replace or the fact that someone would be in my home never happened. This has been one night mare after another. I did speak to ****** the sales person today 6/2 and he informed me this was the first time he was told I was looking to speak with him. The communication is terrible here one lie after another lie I can send you every email that has transpired since ***** 26th I think I have sent the earlier ones but not the recent ones.

  The fact I have to wait for a cash buyer is not true anyone who gets a mortgage gets a closing date and the company gets there money as well , so this is not a true statement at all.

  I just want the $77,137.. plus the $4,000.  I have laid out already and now another $1,200.00 for Terminix termite treatment.

   

   

  
  
  Sincerely,
  
  *******************************