Complaints

This profile includes complaints for Yes! Communities's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Yes! Communities

  5050 S Syracuse St Ste 1200 Denver, CO 80237-3388

  
• 

  Yes! Communities - Valleybrook

  4620 High School Rd Indianapolis, IN 46241

• 

  Yes! Communities d/b/a Woodland Estates Community

  9359 103RD Street Jacksonville, FL 32210

• 

  Yes! Communities d/b/a The Palms of Archer

  7117 SW Archer Rd Gainesville, FL 32608

• 

  Hidden Falls / Yes Communities

  9 Pinetree Rd Lawrenceville, GA 30043

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since the business relationship began in 2021, the poor treatment and discrimination received from Yes! Communities and their representatives are the primary complaints. There is a high level of racial discrimination practiced in this community. After escalating to the executives of Yes! Communities, issues remain high as other native-to-the-island members of the community do as they please with no repercussions. There is a high expectation for the homes to abide by their made-up policies, while only enforcing them when it is of benefit. "A trampoline is a liability because extreme weather MAY potentially lift it and cause damage to other properties" and has such been removed. Yet, an unlicensed and uninsured mechanic is encouraged to operate his illegal business from his home in the residential area. The maintenance staff has been witnessed soliciting services from said mechanic many times. This mechanic has also attempted to provide services on a vehicle in exchange for sexual favors, as well as following defenseless women to their homes on his small scooter late at night. This man is a threat to the women and children in the neighborhood but still goes ignored. Another is the lack of permit enforcement when structural changes are being made to a home, AKA remodeling. Many homes in the community-within-the-community have made additions to their homes without a permit. There are no repercussions received for the ongoing violations. Parties are reported to last well into the following morning. They were asked to lower the volume many times and were ignored. Suffice it to say, it isn't a pleasant neighborhood in which to reside; that is, unless you are of the same ethnicity, as the majority of the neighborhood and office staff. There are far more residents violating the policies under management's blind eye, than there are that follow them. However, if you are not part of the "racial clique", you get the third degree from the community and the office's main focus.

  

  Business Response

  Date: 04/17/2024

  We have looked into this concern and spoken with upper management of the community. In speaking with them they have let us know they have done their own investigating including discussions with onsite management and reviewing statements with the collector. Upper management has been made aware that this resident has received several violations from the office that are valid due to the community guidelines. Each person in the community must follow the rules and regulations provided in the guidelines and will receive violations if they are not being followed. These violations are not personal but rather community standard. The neighbors with the dog have been duly warned and also provided a notice to ensure compliance with the community pet policy. Upper management has made us aware that they will be following up with all members of management to ensure proper communication and actions are taken to address every concern effectively. Due to the proper steps being taken we now consider this matter addressed. 

• Initial Complaint

  Date:04/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am extremely disappointed with the way your staff handles situations on march 25th 2024 we were suppose to have keys to our trailer. Days passed due to issues with the contractors which we understood and waited we finally signed a lease and where given keys and where told it was move in ready just to find the home to be infested with roaches and things still not done. I contacted the property manger which they claimed the trailer was ready and had been sprayed and we could move our stuff in which was a complete lie. Our stuff has roaches crawling in it and now we have to treat our stuff. We went out and spent $200+ on things to help with pest just for it to do absolutely nothing. We are now out $900 due to our landlord letting us stay a little longer till this is resolved and us not receiving our deposit back. We have 4 small children and refuse to bring them into a house with pest and we dont feel comfortable living here. I went into the office and asked the manager to move us into a different trailer she said she thinks thats reasonable but had to run it by her boss that was April 4th 2024 its now April 11th 2024 and no response Ive called several yes community parks and corporate and I cant get a response. Now our landlord where we are at is telling us she is filling a eviction because of us being here longer than what we said and we expressed this to the property manger. Its embarrassing and humiliating that we even have to go through something like this and a eviction on our records is the last thing we need. I am extremely disappointed Im furious it seems like no one is taking us seriously and this is our living situation. I have documented each day the amount of pest that comes out daily. There is absolutely no way we will bring anything else of ours in that trailer. We need someone to contact us today it shouldnt have been drug out this far here we are almost halfway through the month with no clean home to move to.

  

  Business Response

  Date: 04/12/2024

  After speaking with onsite management, we were informed this situation is already in the process of being resolved. They have let us know that a site swap for the resident was approved yesterday, Thursday, April 11, 2024. The residents will be coming to look at the new home today and as long as they are happy with the new home they will be moving in this weekend. We now consider this matter resolved.

• Initial Complaint

  Date:04/09/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For months I've been reaching out to **************** about renewing my lease for another year and I was told I had to wait until March. Yesterday I received a letter that was dated March 22, thanking me for residency for the past year and saying my lease was going to expire on May 31, 2024. And due to high demand for homeownership they've decided to sell my home. The only option I'm given is to purchase my home or move into another property they have. I've been there for almost five years my home is in tip top condition and I don't want to have to relocate when all I need is one more year to get my things in order to purchase my own home. I have two children and I'm a single father with a special needs child who gets on and off the bus out front of my home. I've developed relationships with my neighbors who've became my village and step in when I need help with my children especially my daughter. I just got her to communicate more using her words this can potentially take and emotional toll on her and sat her back. A month and a half is no time for me to get accommodations in place for my children getting to and from school, nor to find another home for my children and I. I'm not behind on my rent and my lease isn't going to expire I've been month to month since my last lease expired May 31, 2022 paying over two thousand dollars a month in rent. I reached out to ******* yesterday she asked me to write a letter explaining my situation. She responded via email couldn't even pick up the phone or tell me to my face. Then ******** said it was nothing she could do because it's "for sale only notice" it's like I'm being forced to do something I'm not ready to do at the moment or move.

  

  Business Response

  Date: 04/12/2024

  We have spoken to onsite management in regards to this situation and have been informed that there has been a resolution. Management has informed the resident that based on business needs the home does need to be put up for sale but given the current situation they have decided to give the resident 6 months to continue to rent the home while the decision is made to purchase the home or find other living arrangements. At the end of the 6 months the conversation will be revisited about selling or purchasing the home. We now consider this situation resolved.

  Customer Answer

  Date: 04/12/2024

   
  Complaint: 21551651
  
  I am rejecting this response because:
  is not enough time and they need to reduce my rent so I could save to move I had to reschedule school routes for my disability child figure out school situations and different programs for her

  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:04/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The office manager **** is charging my account for a dog that I do not have in my rental home , he has no proof just said maintenance came in 3/28 and saw belongings to a dog so they are charging me but no proof and I have no dog belongings in my home , they gave false information to me , a flyer was sent out 3/27 stating a check of cracks will be done over the full house , maintenance walked in my living room then left my home , never did he look for cracks or go into my full rental home , this is not ok to charge me for a dog that I do not have , **** kept cutting me off on the phone and would not assist me

  

  Business Response

  Date: 04/09/2024

  After speaking with onsite management, we were informed that notices were sent out to all of the rental homes in regards to home inspections. The maintenance teams were told to look for cracks in the ceilings in the living room areas as that is typically where there are cracks indicating a home may need to be releveled. The maintenance team was also informed that if any pets were seen to write them down and inform management. Unfortunately, no pictures of the pet was taken during the instance and so a reinspection was offered. Due to the current course of action and the reinspection being offered during communication with the resident, we consider this problem resolved at this time.

• Initial Complaint

  Date:04/04/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a mobile home a brand new 2023 home in July of last year. I have yet to recieve my title. I payed cash for the home. It's completely paid off. I have reciepts. I keep getting excuse after excuse and I cannot get my title. Every time I ************** manager they tell me everything has been fuled and us complete, and they are waiting for it to be sent. Then keep telling me it'll be 2 weeks with another excuse. I've tried calling thier title company and left message after message with no call back. I contacted the ******* Consumer Protection Divition and Im waiting to fet the complaint form mailed to me. I've been vary patient, but I cannot get a resolution to this.

  

  Business Response

  Date: 04/08/2024

  We have spoken with the onsite management team regarding this situation and they have let us know that they have been in contact with the titling team. The titling team has confirmed that they are waiting on the transfer permit from the county on the title and that everything is ready to go once that confirmation comes through. Once the confirmation does go through, a check will be expedited to the *** to ensure this is taken care of. We consider this situation resolved at this time as it is progress and the resident has been made aware of the process.

  Customer Answer

  Date: 04/15/2024

  Unfortunately  this is the same excuses I have been getting. It's  been over a week since thier response  and I have heard nothing. According to the Indiana  *** they say it can take up to 21 days for titling. I can find no where, where the *** title has to go through the county? However in any case the title should have been approved by now. And the manager of Yes Communities  has stated to me that there are people waiting 2 to 3 years for a title. She asked why I wanted my title so bad? Like I was planning to move? I told her I spent a lot of money for my home. I want the title. Its mine. I paid for it. It's  been 9 months. I should have recieved it by now, but I am constantly  asked to wait, and wait, and wait. 

• Initial Complaint

  Date:03/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past three months I have been experiencing a drainage and cement issues. I have come into the office, called/text, and emailed and to date no remedy to resolve, but to fix it myself. On or before December 21, 2023, a double-wide was placed to the left of my home (222 ****** CT) and in doing so the concrete was disturbed, which is now fractured and sunken. The driveway of my home is in poorer condition; cracked in multiple areas. These are significant safety hazards; that has resulted in flooding around and under my home due to water intrusion. It is the owners maintenance responsibility to repair or remedy conditions on the premises and in the community that materially affect the physical health or safety of an ordinary resident of the manufactured home community.The front and back deck I was instructed to have removed and replaced stand in water with every rain, which is damaging the structural integrity. The ******* of my home completed on December 17, 2023, is now defective as of a result of all that has transpired. To acquire this property, I paid what was due from a previous tenant to bring the lot rent current. Rent and utilities have been paid on time. As far as maintenance, skirting has been prolonged due to the foundation issues and cannot be redone until the home is releveled. Releveling cant take place until drainage and cement is fixed.I am requesting Yes! Communities to repair these issues and credit the ******* that was just performed, but is now defective. *** had several contractors come out and the recommendation is to:1.fix the curb that was disturbed to move-in the double wide (image 1-2)2.install a surface drain to include catch basins/repair concrete. This is the area in which the sunken curb and concrete holds water. It is also catching water from where the doublewide was placed due to its elevation. (image 2) 3.******* 222 ****** CT due to the straps being loosen and the piers sinking into the ground. (image 4)

  

  Business Response

  Date: 04/01/2024

  After speaking with the onsite management team they have let us know that they have created a plan to resolve the situation. The team, consisting of *************************, who handles lot preparation and road work along with the *** *****************************, inspected the lot on 3/28/24. After inspecting NAC222 and NAC226 it was agreed upon that lot preparations for NAC226 will be completed. ************************ crew will level the ground and adjust the angle to ensure proper water flow towards the back and a trench will be dug between NAC222 and NAC226. The curb leading to the road will be reconstructed and slightly elevated to assist with water flow from the road in order to redirect it. The road work and lot preparation for NAC226 are expected to be finished by the following week and the onsite team has advised the resident of NAC222 to schedule her own work after 04/08/2024. With this plan in placed we consider the situation resolved at this time.

  Customer Answer

  Date: 04/01/2024

  Complaint: 21500662
  
  I am rejecting this response because: The issue concerning the re-leveling still remains. As stated previously on December 17, 2023 I had 222 ****** re-leveled. Due to the cement and drainage issues it caused the piers to sink and straps to become loose. I have asked management several times to inquire on my behalf to have lot rent credited, so that I can have the home re-leveled. I received a response that she was not able to get lot or any credit for me. 

  
  I have waited close to four months to receive a response and resolution. I paid the previous tenants lot rent balance to acquire the home and have since paid rent on time every month, brought the home up to park standards; by installing two new decks and a new roof. To pay for the home to be re-leveled again, due to an issue not caused by me is unjust. 

  
  Due to the system not allowing me to add a video... I will attach separately (IMG_6324) taken on Feb 12, 2024 by the company who re-leveled the home in December. They have stated that this issue was not caused by work performed, but from the curb.
  
  Sincerely,
  
  ***** / *************************

  
  

  Customer Answer

  Date: 04/02/2024

  On April 1, 2024 I submitted a response, but was unable to upload a video due to size. Please see attached link, which is from the Company that re-leveled 222 ****** ** on December 17, 2024. The reason for this video is to show that although a re-level was done, another one will need to be completed due to the cement and drainage issue.

  ****************************
  

   

  

  Business Response

  Date: 04/08/2024

  We have once again spoken with onsite management and they have let us know they have been in contact with the resident regarding their concerns. They have informed us and the resident about the progress of the curb repair and the preparation of the adjacent lot. They have decided to move forward with the curb repair this past weekend due to the weather forecast and have assured the resident they will be monitoring the situation closely this week. Due to consistent monitoring of the situation and consistent communication with the resident regarding the situation, we now consider this matter resolved.

• Initial Complaint

  Date:03/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hace dos semanas vino a mi casa la mnager de la propiedad ********* lakeside me comunico que no ***************** que no estaba pasando y que **** me avisara cuando empezara a pasar ya que no tienen ningn letrero para registrarse en visitantes, por algn motivo los quitaron, el da de **** se llevaron mi carro y fui a la oficina y habl con ****** y **** me asegur que no **** que pagar por sacar mi carro y me dio un nmero de tel y la direccin para que fuera por el, llame y la persona encargada de la reca me dijo que sino pensaba pagar ni me molestara en ir, regrese a la oficina e incluso habl por tel con ***** y ****** me aseguro que no **** que pagar, hasta el da ****** no me han solucionado **** ya que la mnager est fuera por una semana y ****** solo dice que no sabe qu hacer. Yo necesito una pronta solucin a este problema ya que no puedo estar sin carro y cada da ah es ms ******* Las personas de la oficina no cumplen con su trabajo y todo el tiempo estn cambiando las reglas sobre el estacionamiento,

  

  Business Response

  Date: 03/26/2024

  Hello,
  
  After speaking with local management and discussing the complaint we were provided with picture proof of the car parked on the grass which does go against the community guidelines. These specific guidelines can be found in Section 9 of Vehicle Control: 
  
  "E. Parking: Resident may park only such number of conventional passenger vehicles on the driveway that do not extend into the street. Neither Resident nor guests may park any vehicle on another Residents space or vacant site without the express permission of that Resident or YES, whichever is applicable. Guests must park in designated guest parking areas, if available, or in their host Residents parking space if available. Under no circumstances will Resident or 
  Residents guest park on grass or places other than the designated parking areas outlined herein"
  
  "I. Towing: Any vehicles in violation of these rules including, but not limited to, vehicles improperly parked, parked on 
  Community streets, inoperable, or unsightly vehicles, will be towed at the owners expense. YES is not responsible for 
  damage to towed vehicles or any inconvenience to the owner as a result of towing."
  
  We have attached the guidelines as well as pictures of the car parked on the grass. At this time we consider the matter resolved.

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/17/2024 at 9:00am I called maintenance for a plumbing emergency. My sinks toilets tubs all back up with sewer water. Especially when I do laundry cause of the pressure obviously. Everytime I call them ( maintenance ) I keep hearing the same thing of we've called and they say they're coming but here it's been 28 hours later and my plumbing is still not fixed. I've called I've sent emails and nothing is happening. I pay 1.376.07 for rent monthly there's no reason for this. Couple hours maybe I get it things happen. But for almost two days. Ridiculous.

  

  Business Response

  Date: 03/20/2024

  We have contacted onsite management and they have let us know they sent the following message to ****************:

  "***************, this is ****** the community manager. I was just double checking with you to make sure that your plumbing problem was fixed. I tried calling you on the phone, but your voicemail wasn't set up for me to leave you a message. I am so very sorry that this happened. I was out of the office as my husband was in ICU and has been very ill. I spoke with my maintenance and the person (*****) who was covering for me. I apologize that we weren't able to address the issue immediately, we did try. The vendor M'side plumbing told us that they couldn't have anyone, or the jet truck out here until Wednesday We did call Roto Rooter as well and they couldn't get out here to help at all. Our maintenance man **** did call M'side and told them and begged to get someone out here sooner. We received your maintenance call on Sunday and were able to get someone here by Monday afternoon. Again, I am very sorry that it took so long for our Vendor to respond to us. Please let me know if you have any further concerns or if there is anything else we can help you with. The vendor did let us know that they had to go 40 ft. out underground in order to fix the issue." 

  We believe this matter is now resolved. 

• Initial Complaint

  Date:03/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 1 I went online to O yeses community page to pay my rent. I put in at 8C a payment for the rent with the online check. At the next day I checked my bank account to see if the payment had came out it had not. So I called the office manager and explained the situation that for some reason the money hadnt came out of my bank yet and asked what was going on. I checked it two days later it still hadnt came out of my bank and I contacted him again. This is before the fifth when the rent was actually due and told him something was wrong. Move on today today I went and physically went in the office and they told me that the payment hadnt gone through and they charged me the rent. And a late payment I dont feel I should have to pay the late payment considering I contacted them the minute something was wrong and can you continue to contact them, and . To me at all but yet here I am the one that has to pay late payment because they did not do their job. They would not listen to me when I told them that something was wrong.

  

  Business Response

  Date: 03/20/2024

  Hello, we have further investigated this matter and spoken with management. They have informed us that they have spoken with this resident and they have informed the resident that once a payment is submitted they are unable to control when that payment is processed through the portal. They let the resident know that they should be sure the funds are in the account for at least 3-5 days after the payment is submitted to ensure the funds can properly process the full amount. The office has been in an open line of communication with the resident about her payments and the additional charges on her ledger that are correct. 

• Initial Complaint

  Date:03/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been waiting for trash to get picked up since 10-4-2023. We get charged for trash pickup and the community I live in ******************* switched trash companies and they refuse to take the old trash. Our community is doing nothing about it I called numerous times and the manager *********************************** says yes, we know we'll take care of it, the maintenance man says I can't do everything by myself. Yet it's been over 5 months and the trash is still here rotting and attracting unwelcomed pests and rodents as well as stray cats.

  

  Business Response

  Date: 03/14/2024

  Hello, we have spoken to management, and they informed us that trash and trash cans were picked up in the 2nd phase yesterday. They were told not to use the old trash cans so that we could pick them up and the resident continued to put trash in there. The dumpster was emptied, and management put the trash can with the trash in the dumpster because the new trash company has told them since November that they were not going to service the old trash cans. This matter has is being handled as there is an open line of communication with the office.