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Business Profile

Sauna Supplies

Infrared Sauna Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sauna Supplies.

Complaints

Current Alerts For This Business

Pattern of Complaint:

On May 12, 2021, Better Business Bureau was alerted to a business operating as Infrared Sauna Repair, https://www.infraredsaunarepair.com/, in Denver, Colorado 80204. The business website states, “Infrared Sauna Repair provides mail-in component level repair services for out-of-warranty infrared sauna control systems and equipment.  We're also your source for quality aftermarket electronic parts for most brands of infrared saunas. If your sauna is outside of its warranty period, or is not being properly supported by the original manufacturer, we're here to help!” Consumers allege ordering parts that are not delivered as promised and they are unable to contact a business representative to address their concerns.

The Colorado Secretary of State reports Infrared Sauna Repair is a licensed business in Colorado.

On May 12, 2021 and May 26, 2021, BBB reached out to Infrared Sauna Repair regarding the consumer complaints, but to date has not received a response.

Complaints can be filed with Better Business Bureau at www.bbb.org as well as with the Federal Trade Commission Consumer Protection at https://reportfraud.ftc.gov/#/.

Need to file a complaint?

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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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Complaint Status
Complaint Type
  • Complaint Type:
    Delivery Issues
    Status:
    Unanswered
    Placed an order on website to repair my sauna equipment on 6/1/2022. Sent my equipment on 6/2/2022 and checkpayment of $520 which the company received on 6/7/2022. Company was supposed to repair equipment and returnwithin 3-4 weeks. It has been over 8 weeks and I have not received anything back. When you try and call the numberon the website, no one ever answers. I have left messages, sent emails with no response. I did a quick ****** search and there are others that complain of the same thing. Looks like a scam to take peoples money and equipment.
  • Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    on 2/8/22 I placed an order for a replacement part from infraredsaunarepair.com The only payment method available was Zelle So I sent them the order total amount of $195 I did not receive an order confirmation email so about a week later I called the companies 800 number I spoke with ******************* in the parts department ( ***** is also the person registered in Zelle Payments) and he proceeded to **** my order as in progress and told me he needed to wait for a few more orders throughout that week as shipping these parts was tricky. I wated a week and still did not receive the part or any shipping information so I called the 800 number back and did not get a response. Since then I have called daily and no one has answered the phones. I have left numerous voicemails and sent many emails and have heard nothing for the last month and a half.

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