Business Profile

Telephones

CenturyLink

Headquarters

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This business has 2 alerts

Pattern of Complaints

Complaints

This profile includes complaints for CenturyLink's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,081 total complaints in the last 3 years.
1,570 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
************** that cuts on and off all day long no ************** no customer service line with actual human beings only automated cant even call to cancel service I feel Im being scammed as I cant even call to cancel.
Business Response
Date: 09/22/2022
CenturyLink appreciates the opportunity to review the issues or concerns regarding the complaint that has been submitted by ************. At CenturyLink, we strive to provide outstanding customer service, and feedback is appreciated and utilized to enhance our training.

Upon review,

Our record indicates the customers internet service is being used with no trouble reported in the past 12 months. Our system is detecting high bandwidth utilization on the customers service side that *** be impacting the service performance. High bandwidth usage can be caused by multiple devices connected the customers WIFI network, service congestion.

I left the customer a voice message advising *********************** service cancelation policy. If the customer continues service with **********************, the customer will need to review the service trouble concerns with our technical support group @ **************. I included my phone number in the voice message for any further questions or concerns.

CenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that *** have been experienced.

Sincerely,

*********************
Executive Office Case *********************************** **********************
Initial Complaint
Date:08/28/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 08/22/22 I cancelled my service with Centurylink. My account was paid ahead, Centurylink said I would get a check in the mail for $29 and change. Centurylink was trying to charge me $2.74 at first but said they fixed it. I received an email 08/29/22 saying I owe $358.00 for a new service. It is almost impossible to get ahold of anyone at this business. I have had nothing but problems with the internet which is why I cancelled. Now they are opening an account and charging me when I did not open an account. Im am sure I am not the only be. They are practicing bad business and how they are fraudulently charge me $358.00. I cancelled over the phone and did not receive any verification number. I did receive a text saying my service was cancelled which I did not delete because it was my only proof but the text is no longer appearing in my phone. I did not delete this and I am the only one who has access to my phone.
Business Response
Date: 09/26/2022
To whom it *** concern:

CenturyLink appreciates the opportunity to review the issues or concerns regarding the complaint that has been submitted by *****************

At CenturyLink we strive to provide outstanding customer service, and feedback is appreciated and utilized to enhance our training.

Upon review:

CenturyLink apologizes that the information regarding the amount owed was related to another account or a new account number created, this is not correct. The customer, at the address listed in this complaint and all the bills since the initial installation in ******************************************************* March of 2022, then stopped paying on the account. The final bill received is valid.Even if a bill has issues due to fall-out or system issues, it does not negate the validity of the charges. The customer did receive an adjustment of $200.00 that should not have been issued for the valid monthly service charges. The remaining balance of $123.50 that remain are valid and will be sustained. It is important that this be paid as soon as possible to avoid future collection activity.

Additionally,all text message confirmations or alerts/notifications the customer received that have been sent by ********************** are just like any other text messages and must be deleted by the customer manually, ********************** has no control of what happens to these text once received.

CenturyLink acknowledges the customers concerns, apologizes for any issues, inconvenience or poor customer service that *** have been experienced.

Sincerely,

***************************
Executive Office Case Manager
Customer Advocacy Group
**********************
Initial Complaint
Date:08/27/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I can't seem to get anywhere with this company I am so behind on this bill and their purposely making it worse you get on a payment plan with them and they still charge you late fees and one late fee after another adds up over time and then the worst part is you can't even call them to set up a payment plan you got to go through customer chat because they don't have Representatives it's getting irritating cuz this thing service could get shut off anytime and I can't get a hold of these people and I'm suffering from the medical condition and I can't deal with this the purposely stifling my internet speed you know you make payments and they still charge you late fees and it's wonder I can't catch up with the bill it's wrong
Business Response
Date: 09/22/2022
CenturyLink appreciates the opportunity to review the issues or concerns regarding the complaint that has been submitted by ******************. At CenturyLink, we strive to provide outstanding customer service, and feedback is appreciated and utilized to enhance our training.

Upon review,

Our record indicates the customer has had a slow payment history resulting in an ongoing past due balance. The customer has setup payment arrangements but has failed to fulfill the arrangement.
The customer will need to resolve the past due balance to avoid service suspension/termination and any further valid late payment charges. I left the customer a voice message with my phone number for any further questions or concerns.
CenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that *** have been experienced.

Sincerely,

*********************
Executive Office Case *********************************** **********************
Customer Answer
Date: 09/22/2022
I set up a payment arrangement 2 weeks ago and they shut off my internet anyways the person i spoke to said they accidently inputted the incorrect date

Century link has continued to charge late fee after late fee making it impossible to catch up
They stifle your internet speed and then deny that they do that you can barley load web pages let alone upload anything
And you do not get what you pay for with this company

and furthermore my reason for having difficulty making payments is that i have had ongoing health issues over the last year i have been in and out of the er 4-5 times for gi tract issues i was hospitalized back in june for 2 days and i had surgery in july and will need a second operation within the next year or so
Initial Complaint
Date:08/26/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 19, 2022, we lost internet. We spent over 2 hours on 8/20/22 working to resolve the loss of service. This was difficult (ironically) due to no internet and low cell service. We were told that our service would be back up on Wednesday, August 24. On Wednesday, August 24, a tech came to the neighborhood. At that time, we learned that numerous people in the area were without internet. The plan was to have someone return and fix the problem within "24 to 48 hours." On Friday, August 26, CenturyLink came to look at the issue and told one of the many people without internet in the area that it will now be Monday, August 29 before anything is fixed. There has been no communication from CenturyLink to any of the individuals without internet. We only learned about the other families without internet through our neighbor. We also learned about the latest delay in restoration of service from our neighbor.
Business Response
Date: 09/24/2022
To whom it *** concern:

CenturyLink appreciates the opportunity to review the issues or concerns regarding the complaint that has been submitted by *********************

At CenturyLink we strive to provide outstanding customer service, and feedback is appreciated and utilized to enhance our training.

Upon review:

When a customer is affected by an area wide outage impacting multiple users, the customer is usually only aware of this through word of mouth or by calling in to report the issue and being informed accordingly. CenturyLink p takes all repair request regarding suspected or validated issues with any one line as they come and assigned dispatches in accordance with the CenturyLink repair and escalation process. In the event of an area wide outage affecting multiple users, all individual customers repair tickets that are impacted by these multiple user outages are lumped together as a Common grouping as to fix the main issue addressed all that are impacted. Anyone who called in while there was a known active outage should have been able to get this information if asked. Any information provided would be based on the known issues and estimated times of completion. These are based on what the general expectation is prior to being on-site to evaluate.At times, technicians do encounter additional issues at a repair site that require additional time to repair. In this case, the outage lasted 7 Days, 18 hours and 43 minutes.

CenturyLink policy does allow for adjustments relative to the duration of the outage and the charges a customer incurs for the service month to month. An adjustment has been issued in the amount of $35.35, roughly half a months charges for the service. CenturyLink policy doesnt allow for discretionary adjustments for wages lost or other value-added endeavors.

CenturyLink acknowledges the customers concerns, apologizes for any issues, inconvenience or poor customer service that *** have been experienced.

Sincerely,

***************************
Executive Office Case Manager
Customer Advocacy Group
**********************
Initial Complaint
Date:08/26/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For over a decade I've been getting false/inaccurate "Directory Assistant"/411 charges almost every month and every month I catch/see it on my bill I can only fix/remove that by chat or over an hour on phone. There is NO WAY TO STOP THAT FROM BEING DONE! I NEVER NEED TO USE THAT YET SOME REASON IT KEEPS GETTING CHARGED. The months I DIDN'T get charged that false charge were the months I UNPLUGGED MY PHONELINE! I searched online (not on CentLink site)and found there was this "service" you can add to your account to filter/stop/block calls like 411 from being done (like in a "family" or other service package with controls) called "Dial Lock." I spent 5 HOURS trying to ask them if I can get it in CL online *********** SAID NOTHING AS IF THEY HAD NEVER HEARD OF IT!! IT'S A FEATURE FROM CL ONLY FOR CUSTOMERS OF CL! Then I asked a friend if they knew more about Dial Lock feat so they looked it up ON THEIR **************** SAW MORE OPTIONS AND SERVICES FOR CALLS THAN I SAW FROM MY COMPUTER!! To add that & other feat.s site said to dial *78 (or a 888#) they didn't recognize my number when used *78 & only got past the "enter area code and phone number" part when used the 888#, after that it kept saying "We're sorry there is a problem accessing your service....." Even after I asked 1 on the online chat, she sent me to the same site page about "Choose how your info appears in the phone directory" ooh which ALSO they didn't/couldn't say if my number was in Private, semi-priv, or main/public listings!So Not only do they love to continue false charges but also love to not allow customers to block certain charges, not allowed to see their own ACCOUNT'S ACTIVITY & ACCOUNT FEATURES' settings & not have control of those features! A CALL IS A CALL DOESN'T MATTER IF IT'S FROM A LANDLINE OR A CELLPHONE BOTH CAN GET FALSE CHARGES & CROSSED LINES BOTH NEED ACCESS TO THAT "FEATURE"! Since there's no way to see the activity I could have someone spilt/using my line & not even know it.
Customer Answer
Date: 09/01/2022
Instead of Lumen Technologies replying to the complaint on BBB site they sent me an inaccurate email (in chat they said it was in 3 days the email said10 days and they all had different times saying when they appointed to do whatever as early as 7am and as late as 8pm) about a repair appointment with no words of why or for what.
I tried to ask why in the chat on Century Link. They only thought I was asking to cancel it instead of clarify why they made a repair appointment, again no help at all (maybe why there wasn't a waiting line for chat). I don't know if I'm even going to get charged for that or not.
Business Response
Date: 09/24/2022
To whom it *** concern:

CenturyLink appreciates the opportunity to review the issues or concerns regarding the complaint that has been submitted by *******************

At CenturyLink we strive to provide outstanding customer service, and feedback is appreciated and utilized to enhance our training.

Upon review:

Unfortunately,when an issue involving a weather or isolated ground fault issue is present,the short on the line does not always make itself known. After this complaint was filed, the issue was escalated. The customer received a notice because the technician initially suspected a hard ground fault and scheduled a repair accordingly. These are courtesy notices. In some instances, the initial date is not the completion date as it is entirely dependent on the nature of the issue and when or if the responding technician can facilitate the repair.

The repair records indicate that this was finally repaired on September the 9th,2022. The current bill did include charges of $10.98 for directory assistance calls. I have issued a courtesy adjustment for $20.00 just in case another charge makes it onto the bill between the time of the last charge and the time the issue causing the charges was corrected.

As for the features available to prevent this issue, there are available options that *** or *** not be included in the customers current phone package. In any event,none of these software features would have prevented the inadvertent random directory assistance calls as it was a ground short (resulting in an incorrect electronic pulse signal) that generated the electric signal to the switch that was incorrect.These would not have been prevented by any feature set on the line, purchased or include within the package.,

CenturyLink acknowledges the customers concerns, apologizes for any issues, inconvenience or poor customer service that *** have been experienced.

Sincerely,

***************************
Executive Office Case Manager
Customer Advocacy Group
**********************
Customer Answer
Date: 09/28/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Because they did inspect the lines and disconnected 1 that most likely was causing the fault that was explained... which may explain most of the previous false charges in 4 previous different addresses (including in different cities) because the cable/s simply weren't maintained &/or not replaced properly (or at all) in those places. Now that I know that I know what to do if I see a false/faulty line caused charge again. I wish I knew that 10+ years ago but there weren't any Help sections or other sites that said that could be or is likely where "mystery" charges come from. There is still that problem about not being able to see and get that *78 (or 888#) account feature to have simple control to add or remove things/features like the Dial Lock that I saw only in internet search results & on phone browsers (help chat also didn't see it because they didn't say it was an option/feature that CL has, so I can tell those were also working on a PC/laptop). Thank you for the credit because the faulty line/s did cause the same charges 2 more times in the newest bill cycle.

Sincerely,

***************************
Initial Complaint
Date:08/25/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have not had internet since the end of June or July I keep trying to contact this company to get my internet back on I have been paying a bill for something I don't have I'm trying to contact a manager and nobody will help my wife or I my wife got hung up on last week and we sat around all day today for a technician and nobody showed up I need help
Business Response
Date: 09/16/2022
September 16, 2022

CenturyLink appreciates the opportunity to review the issues or concerns regarding the complaint that has been submitted by ************************* regarding no internet since the end of June or July.He states his wife was hung up on and they waited all day for a technician who never showed.
Records indicate that service has been restored and credit was provided for the outage.

At CenturyLink, we strive to provide outstanding customer service, and feedback is appreciated and utilized to enhance our training.

CenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that *** have been experienced, including being hung up on and the missed appointment.

Sincerely,

*************************
**************** Case Manager
************************ **********************
Initial Complaint
Date:08/25/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Centurylink provided me with a modem in March but my internet has not worked since they sent the modem. I would like the account refunded due to them not providing a service.
Business Response
Date: 09/26/2022
CenturyLink appreciates the opportunity to review the issues or concerns regarding the complaint that has been submitted by ********************. At CenturyLink, we strive to provide outstanding customer service. Feedback is appreciated and utilized to enhance our training.

Upon review, our records indicate ******************** requested internet service in March 2022. There were initial issues with the establishment of services for ******************** as the previous tenant at the location still had an open/active account with CenturyLink for services at the same address. This issue was resolved and the order for ******************** was completed on 3/11/22.

CenturyLink records indicate Ms. ********* CenturyLink account is canceled and was provided credit in full for the account balance of $200.00. At the time of this response Ms. ********* CenturyLink account reflects a zero balance.

Please note, ******************** has not returned the modem/router equipment. To avoid a non-returned equipment fee ******************* will need to return the modem/router to CenturyLink. ******************** can go to the following link for assistance in starting the return process for her modem/router equipment. This link will provide steps on how to pack and ship the modem/router equipment. It will also allow ******************** to choose the Start Your Return button to start the return label process. On the *** site that it takes her to she can click Continue Guest and then follow the instructions to get the return label.

Link: https://www.centurylink.com/home/help/internet/modems-and-routers/how-to-pack-and-return-the-modem.html

CenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that *** have been experienced.

Sincerely,

***************************
Executive Office Case *********************************** **********************
Initial Complaint
Date:08/25/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have been customers of Centurylink for 6 years and we are moving to a new office building next door to the old location. July 15th we started the order to move the phone lines to the new office. Scheduled for install on Aug 1st. This was rescheduled to Aug 15th with no call or email of the change. They no showed for appointments on Aug 15th and again on Aug 24th. Now we are rescheduled for Aug 31st. I aske to have a supervisor call me to expedite this with no returned call. We have been on the phone or chat with them for 4-5 hours a day since the 15th. And they disconnected the call forwarding and the line we had. I can't seem to get them to respect our business. The customer service reps on the phone have offered bill credits of $100 on 3-4 and full month credits on 2 calls.
Business Response
Date: 09/24/2022
To whom it *** concern:

CenturyLink appreciates the opportunity to review the issues or concerns regarding the complaint that has been submitted by ******************** on behalf of ***********************, LLC.

At CenturyLink we strive to provide outstanding customer service, and feedback is appreciated and utilized to enhance our training.

Upon review:

There was an area wide issues that impacted the customers service. It was not isolated to just their line and required extensive repair and re-programming to correct.When this occurs, it falls into what is referred to as a ************ repair escalation as escalating any one entity affected does not correct the overall issue. Unfortunately, even though this was escalated, it appears to have finally been resolved on or about the 1st of September. Prior to this, an adjustment of service charges was issued to compensate for the downtime. While the amount is discretionary, it is usually applied only as it pertains to the actual amount charged relative to the time the service was down.

CenturyLink acknowledges the customers concerns, apologizes for any issues, inconvenience or poor customer service that *** have been experienced.

Sincerely,

***************************
Executive Office Case Manager
Customer Advocacy Group
**********************
Customer Answer
Date: 09/26/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******************************
Initial Complaint
Date:08/25/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We moved to MT in June 2021 and requested internet service from Centurylink. We ended up not using their service as it never connected to our home and we couldn't get anyone from their company to come to our home to help troubleshoot. We immediately canceled our service and asked them to stop drafting payment from our bank account. They didn't draft our account in July 2021. In Aug. and September 2021 they drafted and then refunded. However, since October 2021, they have continued to draft $49 from our account each month for a service that we do not have and had canceled in June. We have called each month requesting to be refunded and to have them stop drafting payment and they continue to give us a run around. Each time we call, we're placed on hold and transferred to another department who then transfers us to another department. They will not provide names or numbers of anyone who can help us. All we want is to have our account disconnected fully and a refund of our money for a service that we have never had. Centurylink has made this extremely painful and has not helped in any way to provide resolution.
Business Response
Date: 09/24/2022
To whom it *** concern:

CenturyLink appreciates the opportunity to review the issues or concerns regarding the complaint that has been submitted by *****************

At CenturyLink we strive to provide outstanding customer service, and feedback is appreciated and utilized to enhance our training.

Upon review:

Initially,a submission to correct the issue was submitted by the customer through the ******************** and through the ************ arm of the customer advocacy group. The account was actually stuck in an incorrect status which had to be cleared by the IT escalations team. The attachments provided only covered a portion of the payments made. I provided the social media team with this information, and they concurred that the issue involved additional amounts not included in the original complaint.

Since the ************ group had received and engaged the customer prior to me, I deferred to the outcome provided in that case file. The account was corrected, and the greater amount owed the customer was refunded.

********************** acknowledges the customers concerns, apologizes for any issues, inconvenience or poor customer service that *** have been experienced.

Sincerely,

***************************
Executive Office Case Manager
Customer Advocacy Group
**********************
Customer Answer
Date: 09/24/2022

Complaint: 17768967

I am rejecting this response because: *********** has stated that they agree that they owe us a refund and have disconnected our service, but they have not provided us with a refund as they stated they would do.

Sincerely,

***************************
Business Response
Date: 09/28/2022
To whom it *** concern:

CenturyLink appreciates the opportunity to review the issues or concerns regarding the rebuttal that has been submitted by *****************

Upon review:

The customer emailed me directly after rejecting the initial reply. The question regarding the timeline on the refund is being addressed by the manager handling the first case already in progress. Refunds by check can take up to 30 days to receive from the time the refund is approved. I have verified that the refund has been issued and requested the manager handling that case file contact the customer and update them accordingly.

Again, CenturyLink acknowledges the customers concerns, apologizes for any issues, inconvenience or poor customer service that *** have been experienced.

Sincerely,

***************************
Executive Office Case Manager
Customer Advocacy Group
**********************
Initial Complaint
Date:08/25/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
CenturyLink sent my account to collections due to their error. Per **************** Member on 8/24/2022, it was a missed payment for 12/2020 of $52. My monthly payment was only $35. I had service with CenturyLink until 5/2021 and when I cancelled my service I paid off the account in full. I have bank statements that state payment for 12/2020 was made. Contacted CenturyLink and was informed that they did not have any records for my account for the months of 1/2021 to 5/2021 because they had been erased from the system. So CenturyLink has no way of proving I paid or didn't pay. I was told the account did show that it had a $0 balance as of 6/2021. Spoke with the ***************** and was informed they did not have any records besides the request for collection and they couldn't do anything to help because the account was still owned by CenturyLink and would have to contact them regarding the error. Contacted CenturyLink on 8/25/2022 and was informed again the account showed $0 balance but the remaining records for 1/2021-05/2021 were gone and would be unable to verify if the payment was made. They only had a note stating there was a missed payment for $52 for the month of 12/2020 that was sent to collections.
Business Response
Date: 08/29/2022
CenturyLink appreciates the opportunity to review the issues or concerns regarding the complaint that has been submitted by ******************. At CenturyLink, we strive to provide outstanding customer service, and feedback is appreciated and utilized to enhance our training.

Upon review,

Our records indicate the customer disconnected service on May 10, 2021. The final bill was not paid and written off on September 27, 2021. The final written off balance accounted for the following, late payment charge, $17 and $35 unpaid balance.
The charges have been determined to be valid and are sustained. I left the customer a voice message with my contact number for any further questions or concerns related to this complaint.

CenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that *** have been experienced.

Sincerely,

*********************
Executive Office Case *********************************** **********************

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CenturyLink is NOT a BBB Accredited Business.