ComplaintsforWyatts Towing
Current Alerts For This Business
BBB files indicate a pattern of consumer complaints filed against this business. Consumers primarily report concerns around service issues and customer service issues. Regarding service issues, consumers allege that the business practices predatory towing practices and tows cars without notice. Consumers allege that their cars were towed even though they had a parking permit visible. Consumers also allege that they were towed from parking spaces that had no signage notifying them that parking was prohibited. Similarly, consumers allege this business tows cars from public and private establishments without management or law enforcement asking them to do so. Additionally, some consumers allege that their vehicle sustained damage as a result of an improper tow. Lastly, consumers allege employees are rude and unprofessional when talking over the phone or in person. Several consumers state they were hung up on while others state the business failed to return their call in a timely manner or even at all. Similarly, several consumers allege that the business failed to follow up with them after submitting a damage claim.
On June 3, 2019, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of June 24, 2020, BBB has not had a reply from the company.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
******* towing was involved in legal issues after illegally towing cars, not notifying car owner, and not giving option of a payment plan. ******* towing illegally towed my 03 Pontiac grand am vin # *****************. I'm am giving them this last chance to return my property or I will pursuit legal options.Initial Complaint
06/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have a permit with my apartment complex and on June 25,2024 they attempted to tow my car anyway. They stuck a hole through the bumper and pulled it out part of the way. They have not responded to my complaints and this is the second time they have towed/attempted to tow my car and damaged it in the process.Initial Complaint
06/09/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Date of tow: 2/2/24 8:27am Date of return: 2/5/24 4:32pm My complaint lies in the fact that I was towed unlawfully from my private residential community. I was parked in front of the leasing office, in a space with no specific signage, in the community that I lived in at the time and paid rent for. I also had to pay $10 monthly for a parking permit through ParkM. I never missed a single payment and was consistent with my permit for the entire 15 months that I lived there. As per the leasing agreement signed upon move-in, residents are permitted to park anywhere within the community as long as our permit is paid for. So this tow was not only a violation of my Colorado towing rights but a violation of my lease agreement on behalf of The ********************** and their management company, ********. I do not believe my vehicle had the right to be towed from my own place of residence, without notification, when I had a permit. The reason that I, and many other fellow residents parked in the leasing office area was due to a lack of available parking spaces within the community. Those spaces were literally the only option to park our car in. I would like this to serve as a formal complaint against The Bluffs, as well as ******* Towing, for their unlawful practices. It is necessary to note that I have also filed a claim with the ************************************ in regard to this issue. Thank you.Initial Complaint
05/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
They towed 2 of our vehicles on Friday may 24th and it was from an apartment complex. Now they are stating that it was commercial. When I spoke to someone on Saturday and Sunday they clearly stated that I was parked right. After speaking with 2 people over the phone from ***** they couldnt understand why our cars were towed even after looking at the picture they took. And now I am being told different and wrong information.Initial Complaint
05/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In the summer we worked at ************ and **** aka driver #**? Of Longhorn Towing H3330383735353931**33H ***** H3532313030353833**H or whatever name they went under because they keep changing the name just to shelter themselves yet it's the same people working... **** and his friend came and towed my van near 5pm when I was just leaving and packing tools and walking the dogs... I encountered a rude set of people on the phone also...Come to find out **** and friend had pulled my vehicle out of its parking spot without the proper equipment and dragged it...We had just done new repairs and parts and the transmission was red and perfectly working... It never worked well after the cables they tried to put in.... And we should not have let them but they pushed their way into the vehicle to try...701 boss of the projects had to call them and have them come back as they did this a year before to other folks working...I just want my transmission and vehicle coverage for the damages and an apology...This is insane I have to work at this for years asking for help when folks should be adults and pay for what they break!Initial Complaint
05/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 04/22/2024, I discovered my vehicle had been towed by Boulder Valley Towing,LLC also dba Wyatts Towing without any warning, which are to be allotted to me per the Colorado Towing Bill of Rights HB22-1314 as I am to be provided a written 24hr notice before a non consensual tow. I was advised by Park M (parking police), Park On 14th Management and Wyatts Towing/ Boulder Valley Towing That this was a legal tow And I would have to pay $572 to get my vehicle out of the impound. After much argument with the management, I was able to retrieve my vehicle.Upon picking up my vehicle, I was not provided a receipt, a vehicle tow release form, I was handed my keys,l and allowed into the Tow yard by myself to retrieve my vehicle. I immediately noticed that my vehicle was struggling to go as if it had no power and upon turning the right rear was making notice a loud click upon slow breaking in the rear, my right rear tail light was broke out And my check engine light was now on,a scrape on the body near the left front tire, Scrapes along the entire under carriage, Indentations in the rear hatch, And black tar spattered along the passenger side.I reached to schedule an inspection at AAMCOthe findings were as follows: PO172- Fuel trim system rich bank 1- Test failed l.PO175-- Fuel trim system rich bank - Test failed.P0420 Catalyst System low efficiency Bank 1- current DTC, Test not passed.Fail: Fuel system, Comprehensive component, EGR/VVT, Catalyst, Is evaporative system, Oxygen sensor and oxygen sensor heater approx $8,000.I immediately got a second opinion and scheduled. at Brakes Plus. The findings were exactly the same with one additional finding: The lower control arms are loose In the bushings, replace both Lower control arms followed by an alignment. My car was considered a non consensual tow without warning using a hook and chain truck, an improper tow for an all-wheel drive vehicle.Initial Complaint
04/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Dear ***/Sir,I am writing to file a formal complaint against ******* Towing Company for the damage they caused to my vehicle during a towing incident that occurred June 9, 2023. Not only did their employees handle my vehicle in a careless manner, resulting in a busted oil pan and a damaged oil pump, but they have failed to respond to my repeated phone calls regarding the matter. I have called several times trying to get the issue resolved. ******* employees have hung up on me several times. They refused to give me their names and I was promised that I would receive a phone call or email from their supervisor regarding this matter and I have yet to receive a phone call or email. I am extremely disappointed in the lack of professionalism and customer care displayed by ******* ********************** Company. As a paying customer, I expect my property to be handled with the utmost care and respect. The fact that they have not taken responsibility for the damage done to my car is unacceptable. I urge you to investigate this matter further and hold ******* Towing Company accountable for their actions. I also request assistance in resolving this issue and obtaining compensation for the damage incurred.Initial Complaint
04/02/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Boulder valley towing illegally towed my car on 4/2 at 9:30 am. We left the car at 9:28 and it was towed 2 minutes later. When I returned 10 minutes later for my hair appointment at the location my car was parked at the car was gone. I was a paying customer of the business and I got towed towed by boulder valley towing/ Wyatts towing. They illegally took my car and this company needs to be audited/shut down immediatelyInitial Complaint
03/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
At roughly 11:40 pm, March 24, 2024 | witnessed Wyatts towing, towing a vehicle of a friends out of my apartments parking lot.Under towing legislation HB22-1314, Wyatts towing should have dropped the Vehicle as I requested while it was still on private property. Per the legislation - A towing carrier must release a vehicle if the owner of the vehicle pays the lesser of 15% of the total fees or $60, and agrees to pay the remaining balance at a later date. My request not only went ignored, I advised the two men working for Wyatts that the vehicle contains medication, being insulin for a type one diabetic. I was mocked and then yelled at when I ask where I need to go to pick up the Vehicle. Intimidation tactics, no release of medical supplies, in addition to going against the newest towing legislation. This behavior was appalling.I have emailed to question why Wyatts towing is exempt from the legislation? They could not provide me an answer. However, they did advise that since the two men towing the vehicle were informed of the medications they should have retrieved that for us. They did not. The employee who email me back, ******, stated they would pass along my email and someone would contact me.. they have not. I am seeking full reimbursement for the funds I paid. As this, was horrific, unethical, immorally wrong. Using intimidation tactics like screaming at me is awful.Initial Complaint
03/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This company towed our vehicle without giving proper notice. We were not blocking a driveway or intersection, was not in a handicap spot and never had a prior violation. When we took the new house bill HB22-1314 into them they clearly don't want to hear about it.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
169 total complaints in the last 3 years.
39 complaints closed in the last 12 months.