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Business Profile

TV Stations

Frndly TV, Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Frndly TV, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Frndly TV, Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 75 total complaints in the last 3 years.
    • 12 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/06/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 4th, 2023 ***** automatically charged me **** for a FRNDLY subscription. On my account, the subscription was due to update on November 5, 2023. I was going to unsubscribe as I did not find the service worth it. I immediately contacted ***** to request a refund and they sent me to FRNDLY (service provider). FRNDLY stated they would.could not process the refund and to contact ***** again. ***** then informed me they were only the middleman and returned me to FRNDLY. FRNDLY would not refund despite ***** stating that FRNDLY got the money.

      Business Response

      Date: 11/09/2023

      Hi there, 

      We are sorry that you have been experiencing this issue with your request for a refund for your Frndly TV subscription. 

      We have been working with our partners at Vizio regarding your refund request, and you should receive a refund for the subscription within 3-5 business days.

      If you have any questions or concerns about this, you can contact us directly through our chat at FrndlyTV.com or by emailing us at **********************************. 

      Thank you,
      Frndly TV

      Customer Answer

      Date: 11/09/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. If this refund does not occur, I will submit a new complaint. Otherwise, I am fully satisfied. Thank you. 

      Sincerely,

      ***********************

    • Initial Complaint

      Date:10/18/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a yearly subscription on my ** that stated it came with a 7 day free trial. I saw that they immediately charged my card when they stated they wouldnt not until the 7 days of was completely. I immediately contacted customer service for a refund because I didnt want to deal with a company who has billing issues right out the gate. I contacted customer service immediately so I have had the ** service for less than 5 min. and was told there was a $15 charge to refund yearly subscription. I said that due to the fact that I was told I had a free trial I shouldnt be charged a $15 refund fee, that is false advertisement. They refused to give me a complete refund and they also refused to give me the number or email to someone in corporate.

      Business Response

      Date: 10/23/2023

      Hi there, 

      We are happy to explain our decision regarding your refund. 

      We offer 7 day free trials to all new customers and this account had a free trial back in 03/2021. When restarting an account, customers are displayed the payment that is due the day of restart. In this case, the account was charged immediately for the yearly subscription that was selected. We do not offer refunds when customers cancel accounts, as we have already paid our providers for you to have access to our services for your agreed-upon term. We made a one-time exception to issue a refund, due to no watch history. In order to process this refund, a processing fee is applied. This cannot be waived. The refund amount of $68.99 has been processed and you should see this amount back on your original form of payment 3-5 business days from 10/18/23. 

      Rest assured, your account is cancelled and you will not incur additional charges. If you have any other questions regarding your account, please do not hesitate to chat back in with us.

      Thank you,
      Frndly TV

      Customer Answer

      Date: 11/02/2023

      Good Afternoon,

      The resolution presented is unacceptable. I entered into an agreement with this company to pay after my 7 day free trial was up. No where did it say that I would be charged immediately. This is false advertising on their part and I shouldnt be made to pay $15 when they screwed up. The reviews on this company speak for themselves. They are highly unethical and really need consequences for their shotty business practices.

      Thank you
      ***************************

    • Initial Complaint

      Date:10/17/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/9, I signed up for a free trail, however the service kept buffering. I attempted to cancel via online however it kept giving me an error. That evening after even having a friend try the service and it not working, I emailed the email address on their website requesting for the service to be cancelled. 10/17 I see a charge on my credit card for the service. I instantly tried to find a phone number to call, no number whatsoever on their website. I then did the chat and they confirmed it was cancelled as of today, but they can't do refund. They then say they can do a onetime exception but going to charge me $15.00. I asked why if I emailed them 7 days ago. The rep **** asked for a screenshot, she then disconnects chat even though I tell her I'm getting it to put in chat. The next rep ***** states because they don't have record there is nothing to be done, I then stated well why ask for a screenshot of my email if it didn't matter and asked for a supervisor. He told me he won't transfer me to a supervisor because they will not change the decision and straight up denied my request.

      Business Response

      Date: 10/23/2023

      Hi there,

      We are happy to explain our decision regarding your refund.

      We do not offer refunds when customers cancel accounts, as we have already paid our providers for you to have access to our services for your agreed-upon term. We made a one-time exception to issue a refund, due to difficulties watching. In order to process this refund, a processing fee is applied. This cannot be waived. The refund amount of $68.88 has been processed and you should see this in 3-5 business days from 10/17/23. 

      Rest assured, your account is cancelled and you will not receive additional charges. If you have any other questions regarding your account, please let us know.

      Thank you,
      Frndly TV

    • Initial Complaint

      Date:10/13/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 9, 2023, I looked up Frndly TV through our Roku account on our smart TV. On the first screen, it stated we could try it for a 7-day free trial. When I went to proceed with the trial, the next screen offered a $7.99 a month subscription instead of the free trial. Nowhere did it state that I would be charged more than that amount in one transaction. I signed up for the monthly subscription for $7.99, and my bank account was charged $105.11 by Frndly TV. This is deceptive and should be illegal to overcharge a customer, and I want a refund of the full amount immediately. In addition, it caused an overdraft on my account, which meant I took a hit on my credit rating and my bank might end up charging an overdraft fee. The account is under my wife's email address, ************************

      Business Response

      Date: 10/15/2023

      Hi there,

      We are sorry to hear you received unexpected charges! We are happy to explain your account status.

      Using the email provided, this account has already redeemed the 7 day free trial back in October 2022. When restarting a subscription, customers are given the option to choose between monthly or yearly payments. Before finalizing the reactivation of the account, customers are also shown the payment due today and renewal information. In this instance, the yearly plan was chosen and you were charged immediately. We are happy to assist in changing the plan to monthly and kindly ask that you reach out to us directly in our *********** using our chat feature. A Customer Experience Specialist will take care of you and get you back on the right plan! You can easily chat with us here: *********************************************************

      We hope we were able to explain your account status and we look forward to getting you on the right plan.

      Thank you,
      Frndly TV

      Customer Answer

      Date: 10/22/2023

      I never indicated that the matter was resolved, nor did I have an opportunity to respond or see anything from the business on the BBB site. Nowhere on the subscription sign-up screen was there an option to choose between an annual and monthly subscription. It only provided a monthly price, not an annual price. I find the business's response to be dishonest and duplicitous. In addition, even after receiving an email from the business promising that I would get a "partial" refund minus a processing fee, I have yet to see a credit posted to my bank account.

    • Initial Complaint

      Date:09/29/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled my basic subscription that went without a hitch. then somehow i ended up paying for a monthly subscription of *****. this was taken of of my bank account and i cannot ,for some reason, cancel and get my money put back into my account. i would just like to cancel and retrieve my funds.

      Business Response

      Date: 10/01/2023

      Hi there,

      We are sorry to hear you received an unexpected charge and we are happy to explain your account status.

      After further review of your account, the Basic Monthly subscription was upgraded to Basic Yearly on 9/23/23, resulting in an immediate charge of $76.99 for the year and a prorated refund of $.74 for the time remaining on the previous plan. We can confirm the account is now cancelled and you will not incur additional charges. While we do not offer refunds, we understand that mistakes happen and we are making a one time exception to issue a refund due to no watch history since being billed. You can expect a prorated refund minus a processing fee, totaling to $60.10, back to your original form of payment in 3-5 business days. 

      Your subscription has been cancelled entirely and you will no longer have access to the Basic Yearly plan.

      If you have any additional questions or concerns, please email us directly at **********************************!

      Thank you,
      Frndly TV

      Customer Answer

      Date: 10/02/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:09/11/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i bought a subscription and canceled it after a few months. since then i have gotten several unsolicited emails sent to me from the company which i do not want. there is no unsubscribe link with these emails. the "manage notification preferences" link produces this error: "Sorry, something went wrong.This error is generated by Brevo servers.If you entered the url by hand, double check that it is correct or contact our support."this error occurs every single time. if this company insists on sending me unsolicited emails with no way for me to unsubscribe from these emails then i wish to be paid $200 for each email sent. thus far, they owe me $1400 and i would like that sent as a check, otherwise stop sending me unsolicited emails. i imagine there are thousands of people who are receiving these emails with no way to stop them. why can't this company do better? why can't it comply with laws designed to protect consumers from this type of harassment? why can't they see to it that there is a working unsubscribe link before sending out unsolicited emails? why can't this company do better? why can't it comply with spam email laws? why? why? why? what is the answer? i want an answer.

      Business Response

      Date: 09/11/2023

      Hi there,

      We are sorry to hear you are having difficulties unsubscribing to our promotional emails.

      We have gone ahead and manually removed you from this list and you will no longer receive promotional emails in **** business days. We would also like to look into the difficulties you experienced when attempting to unsubscribe. We kindly ask that you forward the email to us at ********************************** so we can further investigate.

      Please let us know if there's anything else we can assist with.

      Thank you,
      Frndly TV

    • Initial Complaint

      Date:09/06/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 5,2023 I couldnt watch anything on FrndlyTv and I paid for a year subscription starting June 30th 2023 and when I tried to contact them they said I had to pay $46 dollars a year to help me resolve any issues! Well that was not in the agreement! I want a refund and cancellation ASAP

      Business Response

      Date: 09/10/2023

      Hi there,

      We are here to help you get back to watching and address any concerns you have.

      We'd like to first address that we never charge our customers to contact us. We offer free assistance via email at ********************************** or in our *********** here: *************************************************************** the email address provided, we can see that you were able to get logged in and watching as recent as yesterday, 9/9.

      If you ever need assistance in the future, please do not hesitate to email us or chat with us directly. Again, we do not charge anyone to contact us!

      Thank you,
      Frndly TV

      Customer Answer

      Date: 09/10/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:08/21/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid for frndly. Thier service does not work on any device. They do not offer refunds. They are a scam becuase it doesn't work. They wont fix the problems so it does work. They violate the terms of agrement becuase they are taking money for a service that does not work and they refuse to fix the problem.

      Business Response

      Date: 08/21/2023

      Hi there,

      We are sorry to hear you are having issues with the Frndly TV app.

      We have had a chance to review past conversations and would like to start off by saying that we do not tolerate abusive or inappropriate language when speaking to our Customer Experience team. Our team is here to help with any issues you may be experiencing and getting you back to enjoying Frndly TV.

      After further review of your account, we see that you have been experiencing issues on your Roku device. Since we were unable to work together towards a resolution, we are issuing a prorated refund minus a processing fee for your subscription. Your account is cancelled and you will not receive any additional charges.

      You can expect a refund of $73.02 in 3-5 business days back to your original form of payment.

      We hope that if you choose to interact with our team again, you will treat our team with respect. Please let us know if you have any additional questions.

      Thank you,
      Frndly TV

    • Initial Complaint

      Date:08/18/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2 Days into the free trial with Frndly TV problems started, I told technical support, it took them a day to get back with me and they want to waste my time by sending them a video and a bunch of other stuff EVEN THOUGH so I canceled my 7 day free trial. NOW THEY WILL NOT LET ME DELETE my credit card from the account. I WANT MY CREDIT CARD DELETED FROM THIS ACCOUNT, I WOULD ALSO LIKE THE ACCOUNT COMPLETELY DELETED AS WELL. I do not wish to do business with a company that holds my credit card hostage.

      Business Response

      Date: 08/20/2023

      Hi there,

      We are sorry to hear about your experience with our app. We strive to provide quality feel-good television at a wallet-friendly cost and want to ensure our customers receive such.

      We have had a chance to review your account and conversations with our team. We see that you used your free trial to watch approximately 3k minutes of programming within the 7 days and our team attempted to report the issue you were experiencing that disrupted your viewing. Without the requested information, we are not able to escalate this to our engineers. If you decide to return to the Frndly TV family, we would love to work towards a resolution and get you back to fully enjoying our programming.

      Additionally, we cannot completely delete your account. When you sign up for Frndly TV, we only request your email address and a valid form of payment to get started. We use email addresses to ensure there is only 1 free trial per account. Rest assured, we can confirm that your credit card information has already been removed per your request and your account is cancelled, so no charges will occur. You can continue to enjoy your free trial until 8/22/23.

      Please do not hesitate to reach out to us directly if you have any additional questions.

      Thank you,
      Frndly TV

    • Initial Complaint

      Date:08/14/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 8 I added the frndly streaming app to my tv. It did not work so I removed the app after unsuccessfully trying to get it to work. I then took the option to remove the app. There was no unsubscribe button. Then frndly tried to bill me well within the trial period. I informed them by email that I removed the app during the trial period. They continue to tell me to unsubscribe when there is no app showing in my service. They continue to try to bill me. I truly need your help getting them to quit trying to bill me and sending me emails.

      Business Response

      Date: 08/14/2023

      Hi there,

      We are sorry to hear you were having difficulties watching the Frndly TV app and wish to cancel with us.

      We have reviewed our past communication and see that we provided the steps to cancel on our website before your trial period ended. Since the account was not cancelled, our system has been attempting to collect payment. We keep our users' plans active for an extra four days and continue trying to charge the card on file each day. If we are not able to collect payment during those four days, our system will then automatically cancel your account.

      At this time, we can confirm your account has been automatically cancelled by our system and no additional charges will be attempted.

      If you have any additional questions regarding your account, please do not hesitate to reach out to us directly at **********************************!

      Thank you,
      Frndly TV

      Customer Answer

      Date: 08/15/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    Frndly TV, Inc is NOT a BBB Accredited Business.

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