Business Profile

Cable TVs

DISH Network, LLC

Headquarters

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Complaints

This profile includes complaints for DISH Network, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,043 total complaints in the last 3 years.
797 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/26/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dish was told10/26/24 if you decide to up my bill one *****, to cancel my service. January and February up my bill without giving me a bill. Unauthorized payment took on autopsy!!
Business Response
Date: 05/06/2025
April 30, 2025

Mr. ****** *****
*********************************************************************************

Re:          BBB Complaint #********
                **************** - ************

Dear ************************** 28, 2025, we received your complaint, dated April 26, 2025, filed with the Better Business Bureau.

You said that your January and February 2025 bills were more than you expected,resulting in payments being taken from your account without authorization. You requested a refund.

When we spoke, I informed you that your monthly rate increased on January 21, 2025,as the $35.00 credit for 12 months expired. I advised you that your bill reflected a countdown of this credit, so you were notified when it would expire. Enclosed is a copy of your December 2024, billing statement showing your promotional credit countdown.

As you agreed to the terms of eAutoPay, we consider your billing accurate and valid. However, there is a credit balance remaining of $20.83 that we will refund; please allow five to seven business days for processing.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

Enclosure

cc:          ****** / ******* Better Business Bureau
                **********************************************
                ******, CO 80210

                ****** ********
Initial Complaint
Date:04/24/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had an automatic payment to be taken out of our checking account on Wednesday 4/23/2025 for $350.00. I received an email from DISH Network this morning (4/24) stating our DISH was temporarily suspended for non-payment. I went to the DISH Network website, saw that the $350 was taken out on 4/23 BUT another $350.00 was taken out ($700.00). I called and told them of the error and the gentleman I spoke to (****) stated sorry and they would give me a $30 credit on our next bill. I said NO, I need the 2nd $350.00 refunded as our car payment was to come out of our checking account today and now the money isn't there due to the double payment. He said he would send the issue to their accounting department to review and it would take 17 Business Days for them to determine if the $350.00 would be refunded or not. I said that is absolutely not acceptable; **** couldn't help so I asked for a manager. I then spoke to *** (Manager Specialist) and he said he apologized for the error, but **** was correct that it would take up to 17 Business Days for determination. I then reiterated that our car payment was to be taken out today, but since they made the error, the car payment wouldn't go through and the credit union will probably also charge $35.00 for insufficient funds. *** apologized again but said that is their policy and he could not change it. I told him I would be contacting the BBB and reporting this issue and we may end up having to go with another TV company even though we've been with DISH for over 18 years.
Business Response
Date: 05/13/2025
May 9, 2025

Ms. ****** *****
************************************************************

Re:          BBB Complaint #********
                **************** - ************

Dear ************************** 25, 2025, we received your complaint, dated April 24, 2025, filed with the Better Business Bureau.

You said you had a double payment of $350.00 post to your account on April *******. When you called to have one of the $350.00 payments refunded, you were told it would take up to 17 days. You find this unacceptable, and requested a quicker refund.

A review of your account found that on April 13, 2025, you called in because your service was suspended. During the conversation, you arranged for a payment of $350.00 to be automatically drafted from your bank account on April 23, ************, also on April 23, 2025, another payment was made directly by you (or someone authorized to do so) for the same amount through our automated phone system. We have no record of anyone requesting the cancellation of the April 13, 2025, prearranged payment.

Our payment processing system requires that, no matter how the payment was made, a waiting period be imposed before a refund is issued.This is done to ensure the transaction is completed to prevent inadvertent refunds being issued against disputes, chargebacks, insufficient funds, etc.

We attempted to send a refund to the payment method used,but it was declined by the receiving institution; therefore, a check was issued and sent to the address on file.

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

***** ********
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:           ****** /******* Better Business Bureau
                *************************************
                ******,CO 80210

                ****** ********

Customer Answer
Date: 05/13/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *****
Initial Complaint
Date:04/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had been real sick for the last year and didn&#**;t watch must tv. Recently I watch the local channels on the local stations and don&#**;t watch much tv. I found out around April 3rd that the stations were not working right. I called them and told them about it. I noticed that my DISH was laying on the ground, it rotted off and was on the ground. They charge me $130 a month and got the same thing as my sister. She only pays $70 a month and I have tried several times for them to go down and they won&#**;t go down. I have been with them for over 11 months and they said I have to pay $20 a month for the next several months. I told him I am not under any contract. I told him I was not under any contract with them. I don&#**;t feel like I should have to pay $20 a month for the next couple months because I have been with them for over 11 years.
Business Response
Date: 05/06/2025
April 29, 2025

Ms. **** *********
***************************************

Re:          BBB Complaint #********
                **************** - ************

Dear ****************************** 25, 2025, we received your complaint, dated April 23, 2025, filed with the Better Business Bureau.

You said that you canceled your service because you had no signal due to your satellite dish being blown over. You also expressed concern that you were paying more than others. You indicated that you did not agree to a new contract; therefore,you disputed the early termination fee.

A review of your account reveals that when you called in to disconnect your account, you did not mention your service was not working. In the interest of customer service, I waived the $40.00 early termination fee anyways.

We regret losing you as a customer and thank you for your patronage.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:          ****** / ******* Better Business Bureau
                **************************
                ******, CO 80210

                ****** ********
Initial Complaint
Date:04/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Discussed in chat on 3/10 to lower bill i was offered ******* added at a discounted price of $10.99 saving $7.99. I was sent an emailed linked my ******* account to dish thought everything was good. got a **** i was charge $17.99 for ******* and a proration of 3/10-3/31 of $11.68 i chatted numerous times was disconnected 3x in mid chat to have to start all over again. I was never told on 3/10 that i had to go in and accept an offer and now dish refuses to fix the bill or to credit any off i told them to just take it off i was told if i do that they wouldn't be a charge was told again there would be
Business Response
Date: 04/30/2025
April 25, 2025

Ms. ***** *****
******************************
********************

Re:          BBB Complaint #********
                **************** - ************

Dear ************************** 22, 2025, we received your complaint, dated April 22, 2025, filed with the Better Business Bureau.

You said that you were offered ******* at a discounted price of $7.99, but you were billed the full price. You stated that you attempted to resolve this matter with customer service, but you were unsuccessful.

A review of your account reveals that the issue was resolved when you contacted us, as you were not receiving a $7.99 discount towards the $17.99 price. I applied a $30.00 account credit to offset the charges you incurred.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:          ****** / ******* Better Business Bureau
                **********************************************
                ******, CO 80210

****** ********
Initial Complaint
Date:04/22/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Started 2/21/2025, called Dish because message was on our tv, called the said bill was not paid, our account is set on autopay for $137.43 every month, they raised the bill to $139,63, so I call the bank and raise the limit to that amount, a couples month later (April) another message, called again they had raised the bill again to $147. 63. I explained again if you raised to bill higher than the limit its not going to pay. I paid it with the *** and set this on autopay again, called the bank to raise the limit again, On 4/20/2025 another message, called Dish they said I had a pass due balance from bill not paid in February, I pulled bank records showing it was paid and somehow they done a price lock of which I would have agreed to by putting in our pin# which I did not, After talking with 3 of their ***s in the last 3 days, they refuse to cancel our account without paying $540.63 which they said was pass due amount and early cancelation which neither are true. I offer to email or send a copy of statement from my bank of payment and I did not agree to price lock or give my pin#. I just want this account canceled and charged no fees and a return box to be sent so I can return their equipment.
Business Response
Date: 05/09/2025
May 7, 2025

Ms. ***** *****
*********************** N.
******, AR 72645

Re:          BBB Complaint #********
                **************** - ************

Dear ************************** 22, 2025, we received your complaint, dated April 22, 2025, filed with the Better Business Bureau.

You said your bill increased from $137.43 to $139.63 and then to $147.63. You were informed of a past-due balance from February 2025 and your bank statement shows the payment being sent to DISH Network. You disputed the early termination fee and you said customer service would not cancel your service without charging this penalty.

When we spoke, I informed you that your bill went from $139.97 to $147.43 because the $7.00 courtesy credit for three months you were receiving ended.

The $139.97 payment will be applied; please allow ***** hours for it to reflect on your account. The remaining balance for service rendered and the early termination fee remain valid, as you canceled service while in a commitment.

We apologize for any inconvenience.

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

****** *****
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:           ****** /******* Better Business Bureau
                *************************************
                ******,CO 80210

                ****** ********

Customer Answer
Date: 05/09/2025

Complaint: 23235469

I am rejecting this response because: This is the email that DISH sent to me: And as stated only the last Dish **** told it was a (pass due amount} and tried several times to resolve this issue by getting an email to send copy of statement. Dish customer service **** would not give me an email, it was only till I filled a complaint with the BBB did I get an email and was able to verify that that payment was made. With that said, the Dish **** said it was $147. something and could lock it in at that price but then turn right around and said balance was $160. I told no we are doing that. Please see copy & paste of last email recieved from
****** *****@ ********.
I consider this account paid if full and closed.
Initial Complaint
Date:04/22/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dish Network continues to raise my monthly service fee astronomically. Every time I call customer service I am given numerous excuses as to why they cannot keep my rate at a fair price. As of most recent, I was promised, that my rate would stay around ***** a month, for close to a year, and now it is up to approximately ******. This pattern, of greed, from this company, has been taking place for too many years now. Also, I have been a loyal customer since 2001. I would like to have money refunded for the difference in cost from the ****** to that of *****, and also to have my account constantly be price gauged.
Business Response
Date: 05/06/2025
April 30, 2025

Mr. ****** ****
***************************************>******************

Re:          BBB Complaint #********
                **************** - ************

Dear ************************* 29, 2025, we received your complaint, dated April *******, filed with the Better Business Bureau.

You expressed concern that we continue to raise your monthly rate. You recently experienced an increase from $89.00 per month to $130.00 per month. You requested a refund for the months you were charged $130.00. You also would like your monthly rate to remain at $89.00 and to be monitored to ensure it stays that way.

Our records show that credits totaling $62.00 per month ended, resulting in the increase. On April 29, 2025,you were granted a monthly credit of $40.00 for a period of 12 months and an additional credit of $10.00 per month for three months. These credits lower your rate to $86.10; however, once the $10.00 credit expires, your monthly rate will adjust to approximately $96.10. We do show a one-time increase to $158.10;however, after credits were applied, it was adjusted down to $126.10;therefore, a refund is not warranted.

It is important to understand that the $40.00 credit referenced previously is not a price lock or guarantee and your rate can be affected by future pricing adjustments.

Sincerely,

***** ********
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:           ****** /******* Better Business Bureau
                ********************************************
                ******,CO 80210

                ****** ********
Initial Complaint
Date:04/20/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Got dish in October , signed a contract for two years at ****** a month and now they are saying they raised it in September, even though I signed a contract for set amount for two years Made two payments in March and they say I still owe 380 I have paid ****** since October ****** times 6 months is only ******
Business Response
Date: 05/06/2025
May 1, 2025

Ms. ****** ******
*********************************
*******************

Re:          BBB Complaint #********
                **************** - ************

Dear *************************** 21, 2025, we received your complaint, dated April 20, 2025, filed with the Better Business Bureau.

You said that you subscribed for service in October 2024 for $120.00 per month. However, in September 2024 your rate increased, and you now owe $380.00 even though you have only paid $771.00 since activation.

I sent an email with the following information to the email address *************************** you provided in your complaint, but it was returned as undeliverable.

A review of your account found that just after activation, you canceled AutoPay causing you to lose the $5.00 per month discount. Also, in October 2024 the cost of local channels increased by $2.00. These two adjustments increased your monthly rate to $127.00 and adjusted taxes. Please note that your two-year guaranteed price is for your core package only: the Americas Top 250.

You missed your November and December 2024 payments and requested a payment extension on December 22, 2024. This added a $12.00 late fee and a $15.00 payment extension fee to your balance. Subsequent payments did not make up for the shortages, which resulted in a balance carrying over from month to month, plus a $12.00 late fee each month. In addition, you still have a leased receiver in your possession, and you will be charged an unreturned equipment fee if it is not returned.

As a courtesy, I waived the $340.00 early termination fee and the $25.00 return shipping fee. This reduces your balance from $662.70 to $296.20, which is valid for service rendered.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***** ********
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:           ****** /******* Better Business Bureau
                ********************************************
                ******,CO 80210

                ****** ********
Initial Complaint
Date:04/17/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called Dish Network customer service on 4/15 to cancel my service. I have been a customer for 15 years. I spent almost 15 minutes on the phone with a representative. I noticed today that my ************ is still active. I called and again spent nearly 30 minutes on the phone. The representative stated they had no record of my call, and my service had not been cancelled. They would not retro the cancellation, because they "could not". I offered to provide a screen shot of my call, and the representative continued to say they had no notes on the account. After being a customer for 17 years, I will not be returning to Dish out of principal. had I not caught the mistake, i would have been responsible for the ongoing service that I had cancelled.
Business Response
Date: 04/30/2025
April 25, 2025

Ms. ******** *****
************
Glide, OR 97443

Re:          BBB Complaint #********
                **************** - ************

Dear ************************** 17, 2025, we received your complaint, dated April 17, 2025, filed with the Better Business Bureau.

You said that you requested to cancel your service on April 15, 2025, but it was not done until you called back in on April 17, 2025. You were also informed there was no record of your cancellation request on April 15. You requested a billing adjustment.

Our records show your service was canceled on April 17, 2025.The agent you spoke to waived the $25.00 box return fee. Any additional compensation request is declined.

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

****** *****
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:           ****** /******* Better Business Bureau
                ********************************************
                ******,CO 80210

                ****** ********
Customer Answer
Date: 04/30/2025

Complaint: 23217845

I am rejecting this response because: This does not address the poor customer service received after being a customer for nearly 20 years. I was not requesting any additional compensation, however, this is not a satisfactory response.

Sincerely,

******** *****
Business Response
Date: 05/09/2025
May 7, 2025

Ms. ******** *****
************
Glide, OR 97443

Re:          BBB Complaint #********
                **************** - ************

Dear Ms. **************** May 6, 2025, we received your rebuttal, dated May 6, 2025,filed with the Better Business Bureau.

You continue to express dissatisfaction with the customer service you received.

We regret if you found our response unsatisfactory. We do strive to provide the best customer service in the industry, and we apologize for your experience and your feedback is much appreciated.

Please note: any disciplinary actions will be handled internally and not shared; however, we take this seriously, and the appropriate personnel have been notified.

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

****** *****
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:           ****** /******* Better Business Bureau
                ********************************************
                ******,CO 80210

                ****** ********
Initial Complaint
Date:04/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a payment of ****** to restore my services. The recording told me ************** will be restored in 15 minutes." well an hour went by, and no service restored. I called the ************** to speak with a customer service agent to let him know my service had not been turned on. He put me on hold and when he returned, he said, "Oh, your service has come up because you need a new receiver." I told him this had never happened to me before. They have been trying to get me to buy a ****** every time I make a payment. I always decline. So, I demanded to talk with the manager. He put me on hold again. I waited and no one came. I hung up and called again. The next representative named **** told me "No, you don't need to get a new receiver." She said she would help me troubleshoot problem. My control device needed new batteries. She said I needed new batteries for the remote or she couldn't help me. I had to drive to the store to buy new batteries. This has never happened to me before when they restore my services. It's always restored in 5-10 minutes. I feel calling to this call center in the *********** is useless. When I've asked to speak to a manager, suddenly there's no one around or they keep me on hold for so long that I hang up. Why was today different? I've never not had my services restored when I make a payment. I've never had to wait more than 15 min. First, they're trying to sell me a new receiver, or having me go to the store to buy batteries for my remote. It's also so frustrating trying to get a hold of a manager with DISH.
Business Response
Date: 05/06/2025
April 30, 2025

Ms. ******* *****
******************* SW
***********, NM 87121

Re:          BBB Complaint #********
                **************** - ************

Dear ************************** 17, 2025, we received your complaint, dated April 17, 2025, filed with the Better Business Bureau.

You said that you made a payment to restore service, but it did not occur even though the automated phone system informed you it would within 15 minutes. When you called to inquire, you were told your equipment was old and needed to be replaced. When you called back and spoke to another representative, you were told you needed to replace the batteries in your remote control. You stated that you have always been able to make a payment and have the service restored without having to replace equipment or batteries.

A review of your account found that you have ViP211 receivers, which are several generations old and considered obsolete; therefore, it is possible that your equipment did not readily receive the reactivation signal. Please note that service would not have been affected prior to disconnection because the two systems had already been synchronized. Our records show that you have a technician visit scheduled for May 9, 2025, to have your equipment replaced.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***** ********
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:           ****** /******* Better Business Bureau
                ********************************************
                ******,CO 80210

                ****** ********
Initial Complaint
Date:04/16/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called to cancel service on 2/13/25 @1035am. I spoke with a representative that did the usual round and round offer, which I declined and still requested to cancel. After 45min on the call, she put me on hold(as she had multiple times throughout the call) and then acted like she couldnt hear me. For 5 more minutes we did the back and forth hello. I was pushing numbers (if she legit couldnt hear)so she wouldnt think I hung up-and then she disconnected the call. She didnt call back like others have done in the past when they had to disconnect the call for service reasons. I wasnt about to call back just to spend another hour or longer on the phone to get the same result. I sent an email to customer service explaining the situation. Ive also sent 2 follow up emails, all of which have gone unanswered. I spoke to a representative on 3/30 who called to try and get me to pay a bill past my cancellation date, I explained to him the situation and told him I would gladly pay an adjusted bill based off the date I canceled. I spent another 45 minutes of the phone without resolution, before having terminate the call so I could clock in for work. I spoke with someone again on 4/9 who I relayed the info to, who was now trying to charge me even more money and for services not provided (as they had stopped 3/16 per email). I had been a customer for years, and am extremely frustrated and disappointed with the poor service and ignorance/mishandling of this issue. This is a dishonest way of doing business and disrespectful to good customers.
Business Response
Date: 04/29/2025
April 23, 2025

Ms. ****** *********
*******************************************

Re:          BBB Complaint #********
                **************** - ************

Dear ****************************** 17, 2025, we received your complaint, dated April 16, 2025, filed with the Better Business Bureau.

You stated that you called in to disconnect your account on February 13, 2025,however, it remained active and therefore, you dispute the balance due.

We appreciate that you brought your customer service concerns to our attention for internal review. As a courtesy, I waived your account balance.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:          ****** / ******* Better Business Bureau
                **********************************************
                ******, CO 80210

****** ********
Customer Answer
Date: 05/04/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *********

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DISH Network, LLC is NOT a BBB Accredited Business.