ComplaintsforDISH Network, LLC
Cable TVs
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/10/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have been through a nightmare with Dish Network. I recycled two old DVRs that did not work, per Dish Network. They were supposed to send me a ******, but instead sent me two old DVRs again. I have also been paying for two receivers for 15 years and I only have one television. Dish is now telling me to recycle the two new DVRs they just had delivered to me yesterday. No one from Dish Network can help me.Business response
07/23/2024
July 11, 2024
*******************************
************************
********************
Re: BBB Complaint #********
**************** - *************
Dear ********************:
On July 10, 2024, we received your complaint, dated July 10,2024, filed with the Better Business Bureau.
You stated that you previously had two DVRs you were informed to recycle. You also indicated you were supposed to receive a ******,but instead received the same DVRs you previously had. You said that you are being told to recycle the receivers once again. You mentioned that for 15 years you were also paying for two receivers when you only had one TV. You requested a refund.
Our records indicate that when your account was disconnected for nonpayment on April 2, 2023, you were informed via email that the receivers did not have to be returned. When you restarted the account on May 11, ******** were sent the same type of receivers, as you declined a technician visit to install new equipment. Please note that we cannot send you a ****** receiver, as the setup you had for the ViP612 receiver is different from what the ****** receivers require. You were offered a technician visit on several occasions when you contacted customer service; however, you declined each one.
A review of your account reflects that you have only been charged for one receiver; please reference your bill under the Equipment Section,as you will see one charge of $7.00 listed. Please note that it does fall onto your responsibility to review your monthly bills and notify us in a timely matter of any charges you do not agree with.
As you have elected to once again disconnect the account,the ****** receivers can be recycled.
As we were unable to get your service operational, a credit has been issued to clear the balance on your account. A refund for $117.76 will process within 17 business days.
We regret any inconvenience you may have experienced.
Sincerely,
*********************************
Sr. Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.
cc: ****** /******* Better Business Bureau
*******************, #***
******,CO 80210
**************************;Customer response
07/23/2024
Complaint: 21969296
I am rejecting this response because: I have been unable to view Dish Network and the company told me to recycle the older model (three) DVRs. I am using a regular tv antenna and can only view three channels from ********, *******. I am not paying the Dish Network bill as I have paid $200 to much now.
Sincerely,
***************************Initial Complaint
07/10/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Due to my cancer diagnose I had a company help pay some of my bills. They paid DISH the amount of $273.06 with Check # ***** (supporting check cashed) in which DISH already received the payment and cashed the check. They turned my service off as of 6/12/2024. My husband, myself and the women who runs the Miles of Hope charity have spoken to numerous people at DISH over the last few weeks. As of today my service is still off and they have also proceeded to charge me (attached is newest bill for July) when it is off.I can not believe that after a full year of using their services that they are able to treat their customers like this. As you can see from the canceled check someone at their company wrote my name and account number on the front of it. I believe that it is their error and I would like this fixed.Best regards,***************************Business response
07/23/2024
July 12, 2024
*******************************
*******************
********************
Re: BBB Complaint #********
**************** - *************
Dear ******************:
On July 10, 2024, we received your complaint, dated July 10,2024, filed with the Better Business Bureau.
You stated that another company paid your $273.06 bill with check #*****, but your services were disconnected on June 12, 2024. You have been unable to resolve this issue despite calling in several times. You also mentioned that even with your services interrupted, you continue to be billed. You requested a billing adjustment.
A review of your account shows that the $237.06 payment made on June 10, 2024, did not post to your account until June 22, 2024, due to an invalid account number.
As our records indicate your services were interrupted from June 12 through June 21, 2024, you have been provided a credit of $39.17. You were also provided an additional credit of $43.09 to cover the services being interrupted from July 1 through July 11, 2024.
We regret any inconvenience you may have experienced.
Sincerely,
*********************************
Sr. Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.
cc: ****** /******* Better Business Bureau
********************************************
******,CO 80210
*****************************Customer response
07/25/2024
Complaint: 21968431
I am rejecting this response because: I have attached the latest bill that they are saying we owe yet our service was off for an entire month.
Sincerely,
***************************Business response
08/05/2024
July 31, 2024
********************************
******** 9G
**********, ** 12526
Re: BBB Complaint #********
**************** - *************
Dear *******************:
On July 31, 2024, we received your rebuttal, dated July 31,2024, filed with the Better Business Bureau.
You rejected our response, as you received a bill for $385.59 despite not having the service for a full month. You requested a billing adjustment.
Our records indicate that the bill for $385.59 generated on July 1, 2024, and your complaint was filed on July 11, 2024. In my original response,I advised you that you would be provided a credit of $39.17 to cover service from June 12, 2024, through June 21, 2024, along with a credit of $43.09 to cover service from July 1, 2024, through July 11, 2024. A review of your account reflects that your service was interrupted for a full month. Please note your current balance owed on the account is $27.97.
As you have already received the credits owed to you, we decline your request for any further billing adjustments.
Sincerely,
*********************************
Sr. Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.
cc: ****** /******* Better Business Bureau
********************************************
******,CO 80210
**************************;Initial Complaint
07/10/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I switched from ********* to ******* in April 2024, I was promised a $300 gift card/debit card after I pay my first bill, I filled out the form and submitted it. After submiting, it took me to a page which said Thank you for submiting your request, so I thought I was good. I didnt hear anything back after a month so I checked in my account under gift card and it said Thank your for submitting your request, so again I thought I was good, Never recieved my gift card so I called, said the 90 days had pased and I was not getting my $300 card because I didnt submit or upload my ********* bill, I didnt know I had to. Most places will say please complete your form, or it wont let you subit it if not complete, but it took mine, and Thanked me for submitting your request. Then I was told the page that says Thank you for submitting your request is their whether you submit it or not. I have proof of my last ********* bill if needed. I cant believe a company that rates itself as 5 star bbb reviews cant live up to it promise to give me the $300 gift card. Thanks for listening, because ********* wont.Business response
07/22/2024
July 11, 2024
Mr. *************************
*********************
*******************
Re: BBB Complaint #********
**************** - *************
Dear ****************:
On July 10, 2024, we received your complaint, dated July 10,2024, filed with the Better Business Bureau.
You stated that when you switched from DIRECTV, you were promised a $300.00 gift card. You indicated you went online and it thanked you for submitting your request. You mentioned that after not receiving the gift card, customer service informed you that you did not upload your bill within 90 days and no longer qualified for the offer. You requested the $300.00 gift card offer be fulfilled.
Customers signing up using the ******** offer, must meet the following bill requirements before being eligible to redeem the gift card (to upload your DIRECTV bill, a MyDISH account would need to be created):
Submit a DIRECTV bill within 90 days of installation
Bill must not be older than six months from the date of activation
Full Name or address must match
**** must include satellite TV line of service
For more information on the gift card redemption process,please visit *************************************************.
Our records indicate that as you did not follow the redemption process, you are no longer eligible for the offer; however, in the interest of customer service, a $300.00 credit has been applied to your account in lieu of the gift card.
We regret any inconvenience you may have experienced.
Sincerely,
*********************************
Sr. Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.
cc: ****** /******* Better Business Bureau
*******************, #***
******,CO 80210
*****************************Customer response
07/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
07/09/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I paid ****** in june2024.was told that cleared my bill and they gave me a new 2 year deal. And it would be auto pay. That didn't happen .and now they send me a bill for258.00 and want me to pay and I refused to pay . Asked to talk to the women who I talked to and they would not comply.Business response
07/23/2024
July 10, 2024
***************************
*********************************************************
Re: BBB Complaint #********
**************** - *************
Dear ************:
On July 10, 2024, we received your complaint, dated July 9,2024, filed with the Better Business Bureau.
You stated that in June 2024, you made a payment of $161.00 and you were told that it would clear your balance. You mentioned that you were also provided a new deal, at which time the account was supposed to be placed on automatic payments. However, it was enabled and now you received a bill for $258.00. You request a billing adjustment.
A review of your June 16, 2024, call confirms that you were informed the rate would be $116.99 per month prior to taxes and after your payment of $161.00, the remaining balance would be $181.95. You were then advised that the balance of $181.95 would be reduced by an additional one-time credit of $40.00 once it posted to the account.
Your account reflects that after your payment and the credits posted, an account balance of $117.34 was left. As you did not pay this amount prior to the new bill generating, it was added to the July 7, 2024,bill.
As you were not provided any misinformation and the account has a balance due to a reversed payment from May 20, 2024, we decline your request for a billing adjustment.
Sincerely,
*********************************
Sr. Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.
cc: ****** /******* Better Business Bureau
*******************, #***
******,CO 80210
*****************************Initial Complaint
07/09/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have been trying to contact them to discontinue my services. I have contacted them several times before about my service not working and they always talk me into continuing service. We have been unable to get on our network for well over a week, and definately no access for this month. We gave up trying. When I call, no one answers. I am put on hold as soon as it rings. When I call the number on the website, it doesn't even ring, it just hangs up. We are being charged for something that is not working. I am tired of wasting my time waiting on hold when no one is going to answer.Business response
07/23/2024
July 19, 2024
*******************************
***************************************************************************
Re: BBB Complaint #********
**************** - *************
Dear ****************:
On July 9, 2024, we received your complaint, dated July 9,2024, filed with the Better Business Bureau.
You said that you have made several calls to cancel your service, but you were talked into keeping it. You request your money back and your service be disconnected.
When we spoke today, I informed you that our records show only one request to cancel your service on March 6, 2024; however, you decided to keep it after you were offered credits. You said you have had sporadic service since June 1, 2024, and you do not want to deal with it any longer. I offered to set up a technician visit for free, to address your technical issues, and give you a one-month service credit, but you declined. I agreed to refund the $120.40 payment made on June 6, 2024, and cancel your service. I verified your address and explained that only the ****** receiver and remote control need to be returned, as the requirement to return the LNB/LNBF has been waived.
Sincerely,
***************************
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.
cc: ****** /******* Better Business Bureau
*******************************, #***
******,CO 80210
*****************************Initial Complaint
07/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Within the past week I suddenly couldnt use an iPhone of mine that was purchased at the Apple Store 2summers ago and Ive been using continually since. I went to my mobile providers physical location where I was informed that my phone had been reported as stolen using the imei # on my phone. I was informed that i had to call customer service for more info. When I called, I was told that the only way to get the device unlocked would be to call dish wireless llc who had made the report to my carrier. I was given a phone number to reach this llc and told that I had to make sure they unlocked my device bc they were the only ones who could and then my phone service scouts be reinstated ***** hrs after they removed the block. I have never heard of this company or ever done business with them. I called the number I was given and a young man kept trying to transfer me to a diff company. I kindly explained the situation and asked to speak to a manager. He said no one else was available and then transferred me to a boost affiliate company without my permission. Every time I called I got what sounded like the same boy and the same thing would happen. I would just be transferred to a boost affiliate company but now without explanation. My device remains locked and my mobile service insists its unusable until dish network llc removes the lock!! Help!!!Business response
07/23/2024
July 13, 2024
G. Bricks
NJ 07010
Re: BBB Complaint #********
************ - *************
Dear G. Bricks:
On July 8, 2024, we received your complaint, dated July 8,2024, filed with the Better Business Bureau.
You stated that a device you purchased directly from Apple two years ago has been reported as stolen. You indicated you were told that the request came from DISH Wireless, L.L.C. You mentioned that you have never done business with them prior and are unsure why your device was locked. You requested the block be removed and to find out who caused this.
Our records indicate that your device was added to the blocked list per a request we received from you on February 27, 2024. Please note that when speaking with customer care, you were provided with ticket #******* for this request.
We requested the device be removed from the blocked list.
We regret any inconvenience you may have experienced.
Sincerely,
*********************************
Sr. Corporate Case Manager
Executive ******************************** L.L.C.
cc: ****** /******* Better Business Bureau
*******************, #***
******,CO 80210
*****************************Initial Complaint
07/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I signed up with Dish around January or February of 2024. I had received one of their ads for a 300 Dollar gift card and was already wanting to change my dish provider at the time. So I called dish and when the serviceman came out we had several conversations about the gift card and I was told only that I would need to make 3 on time payments before I would qualify. No problem its an automatic payment every month. So I knew it was passed time but was putting off calling them until I had some service issues with my dish and wifi. Once we had finished with my problem I asked about the gift card. After being put on hold twice she comes back and says that I need a 10 digit number from the serviceman in order to qualify. Never heard this before. Not even once. So of course since I don't have that I don't qualify. These are the same dirty practices that caused me to replace my last provider. I can't even produce a full account number because I can't access my online account. Something the service tech I spoke to didn't seem concerned to address. I am very disappointed in the way this was handled. According to the service tech this isn't even an issue they can take further because I don't have the 10 digit code.Business response
07/22/2024
July 19, 2024
*********************
1066 ******* Dr.
*******, SC 29706
Re: BBB Complaint #********
**************** - *************
Dear ************:
On July 8, 2024, we received your complaint, dated July 7,2024, filed with the Better Business Bureau.
You said that you subscribed for service in January or February 2024 after receiving an advertisement that offered a $300.00 gift card for signing up. The technician said that you would have to make three on-time payments before you would qualify. When you called to inquire about the gift cards status, you were told you needed a ten-digit code that would have been provided by the serviceman or technician.
As stated in my email to you on July 18, 2024, the ten-digit offer code would have been included with the advertisement you reference in your complaint.
However, since we are not able to verify the code necessary to issue the gift card, I applied a credit for three months of service, or $396.60, to your account, which I told you in my email.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***************************
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.
cc: ****** /******* Better Business Bureau
**********************************350
******,CO 80210
*****************************Customer response
07/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************Initial Complaint
07/05/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am writing on behalf of my parents, ******* and ************************* who are elderly and have multiple health issues. Among them severe hearing loss, dementia, chronic pain(father) , and lymphoma(mother). I work full time and am their caregiver. Early June *************************************************************************************************************** their home ****** them dish even though they already have direct tv. They made the switch which was a total disaster as the differences were incredibly overwhelming for them. They requested their old service back and now must pay Dish approximately $500. They had no idea they had signed a contract. I think that a sales rep disregarding a no solicitor sign and ****** this service to elderly people who do not completely understand the situation is absolutely predatory! I have requested they forgive the $500 and they requested a doctors note. I will speak with the doctor however this is taking time as I am busy and I must have my parents present to sign a release and so on. I would think that an employee ignoring a clearly posted sign and my parents age and clear confusion would be enough.Business response
07/29/2024
July 26, 2024
Ms. *****************************
****************************************************************************
Re: BBB Complaint #********
**************** - *************
Dear **********************:
On July 8, 2024, we received your complaint, dated July 5,2024, filed with the Better Business Bureau.
You said your parents were sold service despite having a No Soliciting sign posted. When they disconnected the service, they were informed of the early termination fee, which you are disputing, and offered to provide a doctors note.
I regret the way your issue was handled by our representatives. Thank you for bringing this issue to our attention, so that we may address it with the appropriate personnel. I have escalated this issue to our retail escalations team to ensure feedback is issued if need be.
I waived the charges on your parents account, leaving a zero balance.
We regret any inconvenience.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***********************
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.
cc: ****** /******* Better Business Bureau
*************************************
******,CO 80210
*****************************Initial Complaint
07/03/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have been a Dish Network customer for more than 20 years. I had an account at the following address with account number ************************************************************************ We used to have our own equipment and paid our monthly bill on time. In November 2023, we were informed that our equipment was no longer supported by Dish Network and that we needed to upgrade.We were told that we would have to sign a 24-month contract with Dish Network. It took several attempts for a technician to come to the above address (as documented in the account notes). Eventually, a technician installed the new DISH box, and a new account number, *******************, was set up.The apartment at the above address has been sold, and I am trying to cancel the service. Dish Network is charging me $20 for every remaining month of the 24-month contract, totaling $480.00.I do not agree with this charge since the contract started in November 2023 and it is now July. Therefore, 9 months have passed since the new account was opened.I request that Dish Network waive all the charges, considering we have been loyal customers for more than 20 years.Sincerely,***************************Business response
07/17/2024
July 6, 2024
*****************************************
120 Sofia ******************************************************************************************* BBB Complaint #********
*************
Dear **********************:
On July 3, 2024, we received your complaint, dated July 3,2024, filed with the Better Business Bureau.
You stated that you were informed in November 2023 that you had to upgrade, as your current equipment is no longer supported. You were informed it would require a two-year commitment and you are now being told you would be charged $480.00 to disconnect the account. You indicated that you have sold the residence, and had a second account open for nine months. You requested the early termination fee be waived.
Our records reveal starting around October 2022, we notified you about your account ending in 5842 that the equipment is obsolete and would need to be updated to continue to receive programming. On July 31, 2023, as the equipment was no longer supported, this account was disconnected. When you contacted customer service to restart service on November 4, 2023, you were informed that a new account would need to be created requiring a two-year commitment. On November 7, 2024, the installation was completed and the account placed on DISH Pause. Please note, each time you placed the account on DISH Pause, you were informed that the time spent on Pause does not count towards your commitment.
On July 3, 2024, you were sent an email advising you that you may disconnect the new account, ending in 5439, without penalty.
We regret any inconvenience you may have experienced.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
*********************************
Sr. Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.
cc: ****** /******* Better Business Bureau
*****************************************350
******,CO 80210
**************************;Initial Complaint
07/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Dish has basically cheated me out of $5.99 and I am disgusted with the way I was treated with their customer resolution process which was obviously an offshore call center (given her accent, I suspect India) and a representative who was barely civil when I continued to counter her numerous erroneous explanations for their basic mistake in charging me the disputed $5.99 in the first place. Had this person been polite and had any customer service sense at all, she would have seen and understood the issue, apologized to me, and credited back the $5.99 to my account. As part of my 2-year monthly package with Dish at $121.10 and as a senior citizen, I was awarded monthly certificates for 1 free movie. I used one of those on 4/24 for Mission Impossible; however, there was a "streaming error" and the movie cut off mid-show. I returned to it on 4/25 to see the rest of the movie. For some reason, on my 6/1 Dish bill I was charged $5.99 for the 4/25 viewing, while the 4/24 viewing came under the April free movie certificate on my 5/1 bill which was credited back to me at $5.99. I am 74-years-old and live on Social Security and therefore count my pennies. I also do not appreciate being talked down to by somebody who is clearly lying to me and just trying to get rid of me because I'm being a pest in her estimation.Business response
07/24/2024
July 24, 2024
Ms. ******* *****
*******************************************************************
*********, ** 97078
Re: BBB Complaint #********
*************
Dear Ms. **************** July 3, 2024, we received your complaint, dated July 2, 2024,filed with the Better Business Bureau.
You stated that you use certificates to receive one free movie rental each month. You ordered a movie in April and found that a second charge for the same movie had applied to the account on the June 1, 2024,billing statement. You spoke to a representative about a credit, but you were unable to get the charge reversed. You mentioned that the agent was barely civil and talked down to you. You requested a billing adjustment for the movie.
DISH Network policy states that since pay-per-view movies are ordered manually by our customers, they are non-refundable.However, I made an exception to our policy and applied a one-time credit of $5.99 to your account.
We strive to provide excellent customer service and we regret that your experience was unfavorable. We appreciate your feedback and your concerns will be shared internally with the appropriate personnel.
Sincerely,
*************************
Corporate Case Manager
Executive Escalations Team
DISH Network, L.L.C.
cc: ****** /******* Better Business Bureau
*************************
******,CO 80210
*********************Customer response
07/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you very much for your assistance with this problem. Had this vendor acted equitably and with some degree of customer service consideration, I would never have to have had the BBB's assistance. I am very grateful the BBB is available to consumers vis-a-vis recalcitrant corporate vendors.
Sincerely,
******* *****
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
5,357 total complaints in the last 3 years.
1,557 complaints closed in the last 12 months.