Business Profile
Cable TVs
DISH Network, LLCHeadquarters
This business is NOT BBB Accredited.
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Complaints
This profile includes complaints for DISH Network, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 5,055 total complaints in the last 3 years.
- 821 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/20/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Due to the recent Dish outage, I could not pay my bill. I had gone paperless per request several months ago. Their website said that a paper bill would arrive and I could pay online with the account number on the paper bill. They stated they would not charge late fees. I received a PDF of the bill via email two days ago with a late fee. I received a paper bill today. I have paid the bill and the fee, I wanted to file this complaint to let everyone know that they cannot trust what Dish promised. I am now considering moving to another company. I have been a long time customer.Business Response
Date: 04/18/2023
April 17, 2023
Mr. *********************
****************************
**********, ** 40391
Re:BBB Complaint #********
*************
Dear ****************:
On April 12, 2023, we received your complaint, dated March 21, 2023, filed with the Better Business Bureau.
You stated that you were told by DISH Network we would not charge you a late fee during our recovery from the recent cybersecurity incident.
There was a late fee applied to your account on March 14, 2023, but it was reversed on March 22, 2023.
Sincerely,
*************************
Corporate Case Manager
Executive Escalations Team
DISH Network L.L.C.
********** / ******* Better Business Bureau
*********************************************;
******, ** 80210
*********************Customer Answer
Date: 04/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:03/20/2023
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Approximately one month ago Dish network failed to provide agreed upon services rendered. I am not able to update my Local channels on The Dish Network due to the app not working properly. Since services rendered did not provide services all channels possible, I think a refund is the least this company can provide. AlsoThe lack of being able to provide answers to PAYING CUSTOMERS BUT STILL ABLE TO BE SURE PAYING CUSTOMERS CAN PAY THEIR ***** Its seems as though Dish is not concerned about the PAYING CUSTOMERS AS MUCH AS THEY ARE GETTING PAID. WE HAVE NO WAY TO CONTACT DISH AND NO WAY TO GET ANSWERS BUT THEY SYRE MADE SURE WE KNOW HOW TO PAY THE ***** Also the wait times for this joke of a network at last check today was 90 NINETY minutes. Unacceptable!Do better Dish!!Business Response
Date: 04/18/2023
April 17, 2023
*************************
********************************************************************** 70503
Re:BBB Complaint #********
*************
Dear **************:
On April 12, 2023, we received your complaint, dated March 21, 2023, filed with the Better Business Bureau.
You stated that you changed the service address on the account, but your local stations did not change over to the new address. You requested a refund. You also attempted to contact customer service, but were unable to.
On February 23, 2023, we experienced a cybersecurity incident that has affected some of our internal communications, customer call centers, and internet sites. As a result of this incident, some of our customers were having trouble reaching our service desks, accessing their accounts, and making payments.
I applied a credit of $12.00 to your account equal to one month of the Local Channels package.
Sincerely,
*************************
Corporate Case Manager
Executive Escalations Team
DISH Network L.L.C.
********** / ******* Better Business Bureau
*********************************************;
******, ** 80210
*********************Customer Answer
Date: 04/18/2023
Complaint: 19626775
I am rejecting this response because:
Sincerely,
*********************i change my local channels daily
I am a truck driver and I travel every day
I pay over 100 dollars a month for service
you want me to believe ***** is sufficient for the loss of all of local channels for o er one month. When will we know how much of my personal information was compromised???
Initial Complaint
Date:03/20/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
3/20/23 - deceptive practice for unable to cancel subscription on Dish Network I have been trying to cancel my Dish Network subscription for almost a few weeks now. I called and tried on their Dish Network website, but there is no option to allow you to cancel my subscription. I have asked to postpone my subscription, so I didn't pay much last year before I went on vacation. Now I trying to cancel my subscription permanently. Due to their system problem, their phone number doesn't work, and their website doesn't have an option to cancel. If they can ask people to pay for their subscription on their website, I'm sure they can have an option for requesting cancellation. This is a very deceptive practice on their part. I think the BBB needs to investigate and ask for clarification. Do not tell me they are busy all the time but have time to collect people's money on the website. Don't we have a law to make sure their business is back to normal after a certain number of hours? Deceptive practice for consumers...Business Response
Date: 04/17/2023
April 17, 2023
***************************
***************************************
*******, ** 67230
Re:BBB Complaint #********
*************
Dear **************:
On April 12, 2023, we received your complaint, dated March 20, 2023, filed with the Better Business Bureau.
You stated that you attempted to call our customer service department to cancel your service, but you were unable to do so due to our recent cybersecurity incident.
On February 23, we experienced a cybersecurity incident that has affected some of our internal communications, customer call centers, and internet sites. We immediately activated our incident response and business continuity plans to contain, assess, and remediate the situation. Cybersecurity experts and outside advisors were retained to assist in the evaluation of the situation, and we notified appropriate law enforcement authorities.
Because of this incident, some of our customers were having trouble reaching our service desks, accessing their accounts, and making payments.
Per your request, your DISH Network account has been closed. The leased equipment is obsolete and does not need to be returned.
Sincerely,
*************************
Corporate Case Manager
Executive Escalations Team
DISH Network, L.L.C.
********** / ******* Better Business Bureau
********************************************************, ** 80210
*********************Initial Complaint
Date:03/20/2023
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Attempting to have Dish Network disconnect service since 2/23/23. Unsatisfied with service, paying for local channels not available due to contract dispute between Dish and local TV network providers for 3 months. This has been a yearly issue for 3 years now of interrupted service.Time line of attempts:2/23/23 Multiple attempts to call customer service ***** Or reach via Dish app., internet via Dish.com - all avenues..state "system failure ", call not completed due to tech difficulties. 2/27/23- Repeat calls attempted- systems failure - Certified letter sent requesting immediate disconnect of service sent to billing address in ********** and also Dish HQ in ********. Letters delivered via **** tracking on 3/3/23 &3/6/23 respectively. 3/1/23- Third attempt at phone calls, web address and Dish app. To reach customer service. 3/20/23- No response from certified letters. Again called customer service. Finally spoke with a representative , after 90mins on hold only to say he was unable to help or disconnect the service due to the fact that their systems are still down, to call back in 7 days to see if there system was operational then. His offer was 7 days of free service until I called back in 7 days. I made it Very clear I wanted my service terminated, 7 days would not change the situation!! Seems that you have no problems making a payment via phone, internet or Dish app. but are unable to discontinue their service. I am at the end of my patience, and think I am getting the "run around". I have tried every phone number I can find on the internet, written certified letters. I even asked this representative to confirm Dish HQ address, he said he would have to ****** it! I said don't bother I already did.Thank you for your assistance. Respectfully, *********************************Business Response
Date: 04/14/2023
April 12, 2023
*************************************
129 *********************.
***********, ** 18353
Re:BBB Complaint #********
8255909707077662 - *************
Dear **********************:
On April 12, 2023, we received your complaint, dated March 20, 2023, filed with the Better Business Bureau.
You expressed concerns with your attempts to contact us since February 23, 2023.
On February 23, 2023, we experienced a cybersecurity incident that has affected some of our internal communications, customer call centers, and internet sites. We immediately activated our incident response and business continuity plans to contain, assess, and remediate the situation. Cybersecurity experts and outside advisors were retained to assist in the evaluation of the situation, and we notified appropriate law enforcement authorities. As a result of this incident, some of our customers were having trouble reaching our service desks, accessing their accounts, and making payments.
I attempted to reach you today and left you voice messages. I also sent an email with my contact information.
A review shows that you contacted customer service on March 25, 2023, and ended up receiving credits totaling $80.90.
If there are further questions or concerns about this issue, please feel free to contact me at ************** or reply to my email.
Sincerely,
****************************;
Corporate Case Manager
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 8:00 am - 5:00 pm MT, MON - FRI
**************
cc: ****** / ******* Better Business Bureau
*************************************350
******, ** 80210
*****************************Customer Answer
Date: 04/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Initial Complaint
Date:03/20/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Have a bundle package for Internet and dish network through frontier. **** is paid on time lost dish network tv service Friday 3/17/23 spent Friday evening through Monday evening going back and forth in the phone with frontier and dish network as to why I have no dish service, dish network says it's a frontier issue they never received their payment and frontier says it's a dish network issue while I have a paid bill and no tv service which I paid for!!!! Frontier has stated many times it is not a payment issue bill is up to date! I refuse to pay for a service I contracted to receive and pay for- therefore I do not want to have to pay for a service I never received! It is 4 days later and I'm still sitting on the phone for a resolution to this issueBusiness Response
Date: 04/14/2023
April 13, 2023
*******************************
**********************************>*****, ** 18222
Re:BBB Complaint #********
8272600395702443 - *************
Dear ****************:
On April 12, 2023, we received your complaint, dated April 20, 2023, filed with the Better Business Bureau.
You expressed concern that your service was interrupted on March 17, 2023. When you called in regarding this matter, you were referred to Frontier by DISH Network, but then Frontier refers you back to DISH Network.
On February 23, we experienced a cybersecurity incident that has affected some of our internal communications, customer call centers, and internet sites. We immediately activated our incident response and business continuity plans to contain, assess, and remediate the situation. Cybersecurity experts and outside advisors were retained to assist in the evaluation of the situation, and we notified appropriate law enforcement authorities.
Because of this incident, some of our customers are having trouble reaching our service desks, accessing their accounts, making payments, and in your case, our system did not push over the billing for February to Frontier, which caused the account to interrupt your nonpayment. As you called in to cancel your account, I have issued a corrective credit to not charge for service following the interruption on March 17, 2023.
Once our system is able to, we will send you a shipping label to return the leased equipment (receivers and remotes only). Please return the equipment within 30 days to avoid unreturned equipment fees.
We regret the inconvenience and thank you for your patience.
Sincerely,
****************************;
Corporate Case Manager
Executive Escalations Team
DISH Network, L.L.C.
cc: ****** / ******* Better Business Bureau
****************************************
******, ** 80210
*****************************Customer Answer
Date: 04/16/2023
Complaint: 19626447
I am rejecting this response because: when I had first contacted dish network I was completely aware of a cyber attack d/t seeing the attack notification on the internet. With my first contact with dish network I had asked the rep if my service was affected d/t this cyber attack and I received a response of no- my service was not affected from any cyber attack my service was turned off d/t a nonpayment of $24! I asked several other times to dish reps if it was a cyber attack and they all continued to tell me no! All dish reps continually told me it was lack of payment that had my service e interrupted in fact the last rep from dish I spoke to continually asked me for a credit card number to restore my service! I understand cyber attacks happen through no fault of anyone but I was never told that was the case with my service being turned off!! I dont feel I should have to pay for service that I paid for and they mistakenly shut off and continually demanded a credit card number from me to restore my service.
Sincerely,
***************************Business Response
Date: 04/27/2023
April 25, 2023
***************************
*******************************
*****, ** 18222
Re:BBB Complaint #********
*************
Dear ****************:
On April 24, 2023, we received your rebuttal, dated April 19, 2023, filed with the Better Business Bureau.
You maintain that the cyberattack caused your disconnection and you requested your balance be waived.
When we spoke recently, I informed you that I made an exception and adjusted off the balance. We strive to provide excellent service and we regret that your experience was unfavorable.
Sincerely,
*****************************
Executive Escalations Team
DISH Network, L.L.C.
********** / ******* Better Business Bureau
*********************************************;
******, ** 80210Initial Complaint
Date:03/20/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive been trying to cancel dish network for 10 days now and am still unable to get ahold of and representative!! I have sat of the phone on hold for hours and never get connected to a representative!!Business Response
Date: 04/14/2023
April 13, 2023
***************************
******************************************************
Re:BBB Complaint #********
8255909813941207 - *************
Dear ******************:
On April 12, 2023, we received your complaint, dated March 20, 2023, filed with the Better Business Bureau.
You tried to cancel your DISH Network service, but you couldnt due to prolonged hold times.
On February 23, 2023, we experienced a cybersecurity incident that has affected some of our internal communications, customer call centers, and internet sites. We immediately activated our incident response and business continuity plans to contain, assess, and remediate the situation. Cybersecurity experts and outside advisors were retained to assist in the evaluation of the situation, and we notified appropriate law enforcement authorities.
I found that your account was canceled on April 5, 2023, and a zero balance is due.
Once our system is able, we will send you a shipping label to return the leased equipment (receivers and remotes only). Please return the equipment within 30 days of receiving the kit to avoid unreturned equipment fees.
Were sorry for the inconvenience and thank you for your patience.
Sincerely,
****************************;
Corporate Case Manager
Executive Escalations Team
DISH Network, L.L.C.
cc: ****** / ******* Better Business Bureau
*********************************************;
******, ** 80210
*****************************Initial Complaint
Date:03/20/2023
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've been trying to cancel service since late February/early March (shortly after the cybersecurity incident). At first, there was no customer service ... and then customer service but no cancellation department. Then on March 9th I got to the cancellation department and a representative made a notation that I wanted to end service, but said I would need to call back on March 20th to "complete" the transaction. Today I attempted to call back and was placed on 1.5 hour hold--first to speak with general customer service and then be transferred to the cancellation department. Despite marketing to new customers and taking pay per view orders by phone, this company is giving me no way to cancel service. And, to top it off, they autobilled my credit card again 2 days ago. I request that the charge be reversed and my account closed.Business Response
Date: 04/17/2023
April 14, 2023
*****************************
***********************************************************************
Re: BBB Complaint #********
**************** - *************
Dear ****************:
On April 12, 2023, we received your complaint, dated March 20, 2023, filed with the Better Business Bureau.
You requested to disconnect your service, but you have been unable to get a hold of customer service. You also disputed AutoPay and requested a refund.
A review of your account shows that it was disconnected on March 27, 2023, with a zero balance. The leased equipment does not need to be returned.
When you enrolled in AutoPay, you gave us permission to withdraw the account balance on the bills due date. I am unable to issue a refund, as the payment went towards service provided.
On February 23, 2023, we experienced a cybersecurity incident that has affected some of our internal communications, customer call centers,and internet sites. Because of this incident, some of our customers are having trouble reaching our service desks, accessing their accounts, and making payments. We are making progress on the customer service front every day,including ramping up our call capacity, but it will take a little time before things are fully restored.
Sincerely,
***********************
Corporate Case Manager
Executive Escalations Team
DISH Network L.L.C.
cc: ****** /******* Better Business Bureau
***********************************350
******,** 80210
*****************************Initial Complaint
Date:03/20/2023
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Horrible customer service. I've been a Dish customer for years. I've been trying to cancel service since February 28, 2023. I've tried to go online, Web site is down. At first I tried to contact customer service by phone, they weren't answering their phones. Two weeks ago they just started answering their phones. After waiting on line to talk to someone after two hours, finally got someone. They informed me that Dish can take payments *** services Tech support Purchase movies They can't stop my service at this time because of technical issues. I have contacted them several times, same excuse, technical issues. They don't know when this issue will be resolved.**** said they would credit from February 28, but they can't email me a confirmation on this matter. They have already told me this several times, yet has no record of this.I've asked to talk to supervisors Not available Asked for customer service I'd Not available I asked them if there is a log of my calls Not available The only options I have now is stop payment on my credit card and report them to Better Business Bureau.Business Response
Date: 04/14/2023
April 13, 2023
*******************************
1097 *********************.
***************, ** 85120
Re:BBB Complaint #********
8255909796002258 - *************
Dear ****************:
On April 12, 2023, we received your complaint, dated March 20, 2023, filed with the Better Business Bureau.
You said you attempted to contact DISH Network to cancel your account, yet you were unable to get assistance. You expressed concern with the customer service you experienced. You requested your account be disconnected and the billing be backdated to February 28, 2023.
On February 23, we experienced a cybersecurity incident that has affected some of our internal communications, customer call centers, and internet sites. We immediately activated our incident response and business continuity plans to contain, assess, and remediate the situation.
As a result of this incident, some of our customers are having trouble reaching our service desks, accessing their accounts, and making payments. We are making progress on the customer service front every day, including ramping up our call capacity, but it will take a little time before things are fully restored.
Our records indicate that your account was disconnected on March 25, 2023. A credit has been issued to backdate your billing to February 28, 2023, and a $56.45 refund has been submitted. Please allow up to 19 business days for the refund to be processed. Your account is at a zero balance.
We will send you a box and return label with which to return your leased equipment (receivers and remotes only), which will arrive within 30 to 60 days. Please ensure the equipment is returned to avoid unreturned equipment fees.
Sincerely,
*******************
Corporate Case Manager
Executive Escalations Team
DISH Network L.L.C.
cc: ****** / ******* Better Business Bureau
************************************************************** 80210
*********************Initial Complaint
Date:03/20/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a Dish Satellite customer for over 2 years. The program lineup has dropped to important channels, maybe more **** and MeTV. They say they are in negotiations with them but nothing has yet. I have tried to contact them for months but they keep saying they have technical difficulties and to go online. When going online all they have is payment request. I have wanted to cancel service for over month,but unable to speak with anyone. I did get ahold of a customer service agent once after waiting on hold for 60 minutes and was told she was unable to connect to the system though she said the system will be operational on 3/19/2023. Now the phone system tells theres a 113 minute wait. After waiting 60 minutes it disconnected me! I have no optionsBusiness Response
Date: 04/17/2023
April 14, 2023
***********************************
****************************************
*********, ** 61008
Re:BBB Complaint #********
8255909891500180 - *************
Dear ********************:
On April 12, 2023, we received your complaint, dated March 20, 2023, filed with the Better Business Bureau.
You requested to disconnect your service, but you were unable to get a hold of customer service.
A review of your account shows you spoke with an agent on March 30, 2023. They offered you a Preferred Customer Offer, which you accepted.
On February 23, 2023, we experienced a cybersecurity incident that has affected some of our internal communications, customer call centers, and internet sites. Because of this incident, some of our customers are having trouble reaching our service desks, accessing their accounts, and making payments. We are making progress on the customer service front every day, including ramping up our call capacity, but it will take a little time before things are fully restored.
Sincerely,
***********************
Corporate Case Manager
Executive Escalations Team
DISH Network, L.L.C.
********** / ******* Better Business Bureau
*********************************************;
******, ** 80210
*****************************Initial Complaint
Date:03/20/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My March payment was to auto debit on 3-16-23 from my checking account by Dish Network. It should debit every month on the 16th. It did not debit from my checking account on 3-16-23. Never happened before. No communication from Dish. On 3-17-23 I received a bill from Dish in the mail. I don't receive bills in the mail. Strange! I knew nothing as to what was going on. I am never past due. I went to my account online and could not get into my account. I called there number and was 180 minutes holding on the phone. No answered the phone. No message telling me what is going on. Now I am panicked. Can't reach Dish any way, anyhow! I go online and find you can make an online payment with just the credit card number and your Dish account number. So I did. I paid ****** on 3-17-23 and received a confirmation number. I was uncomfortable but I did it. I checked all weekend online and still could not signon or reach Dish by phone. This morning I look at my Bank checking account and there I see a debit of ****** 4 days late as an auto debit by Dish. Immediately, I try to signon and still no way to look at my account. I try to call them today after waiting 120 minutes, still not able to reach Dish by chat, online or phone. I am very uncomfortable as I can't see if 2 payments were posted and can't view what is going on on my account. There is no communication to me from Dish! What is going on!Business Response
Date: 04/14/2023
April 13, 2023
*************************
*********************************
**********, ** 46385
Re:BBB Complaint #********
8255909718167866 - *************
Dear ****************:
On April 12, 2023, we received your complaint, dated March 20, 2023, filed with the Better Business Bureau.
You expressed concern that your automatic payment had not been withdrawn on the due date causing what you claimed is an extra payment. You also expressed concern that you were unable to log into your online account to confirm payment received.
A review of your account shows we received two payments on March 17, 2023, for $150.18.
On February 23, 2023, we experienced a cybersecurity incident that has affected some of our internal communications, customer call centers, and internet sites. Because of this incident, some of our customers are having trouble reaching our service desks, accessing their accounts, and making payments. We are making progress on the customer service front every day, including ramping up our call capacity, but it will take a little time before things are fully restored.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***********************
Corporate Case Manager
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Tuesday Saturday, 8:00 am 4:00 pm MT
**************
cc: ****** / ******* Better Business Bureau
*********************************************;
******, ** 80210
*****************************
DISH Network, LLC is NOT a BBB Accredited Business.
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