Business ProfileforGood Sam Enterprises, LLC

To Whom it May ************** see the attached supporting documents for reimbursement for the above-referenced claim. The unit was installed on 7-5-24, and payment has been made.I have a significant concern regarding this matter. I understand that since I did not bring the unit to Camping World, my deductible was $100. However, I live in ****, and I was camping in *********, ******** during the 4th of July week. The reason for this trip was because my wife was undergoing pancreatic surgery at **************************************** on 7/5/24. Given these circumstances, it was impossible for me to bring my unit to the dealership.I should only be out of pocket for my deductible of $100. However, as you can see, I paid $2208.06 plus $300 for a total of $2508.06. The total reimbursement is $2008.51, leaving me out of pocket by $499.55. Please note that this repair was done on a holiday weekend on-site. I do not fault the contractor; however, I believe that my warranty, which I paid almost $4,000 for when I bought the unit, should cover reasonable expenses.How do we go about getting the remaining $399.55 reimbursed? I would greatly appreciate your consideration, especially given the difficult circumstances. Making things right for the customer should be the goal, not to nickel and dime repairs.Attached documents:CLAIM AUTHORIZATION DETAIL Receipt for initial diagnosis and service call Receipt for installation of unit Paid/Signed invoice from Vendor I look forward to a prompt response and resolution to this matter.