Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2024 I was asked about a 1 year good *** membership in the store when processing a return. The item I needed to return was eligible for a store credit only. I had a 1 year membership in 2020 and only used it a few times but I had a store credit for a return on an item and so I agreed to use part of my credit towards the one year membership. It wasn't mentioned to me that this was an auto-renewing membership; my prior purchase of a 1 year membership did not include any sort of auto renewal. On 05/22/2025 my credit card; which was used for the return was charged a membership renewal. I called into the call center on 06/04/2025 and was informed that under no circumstances are memberships refundable. I never intended to sign up for a recurring membership and feel like this was a very misleading practice. This was not a positive experience with GoodSam; who is usually spoken of fairly positively. Both the agent I spoke to and their supervisor were very kind and polite but offered no path to a refund.

  Business Response

  Date: 06/05/2025

  Thank you for this opportunity to address the Member's concerns. Our Good *** Membership is documented in the Terms of Use as Non-Refundable, and we send multiple notices via email when the customer is enrolled in Auto Renew and prior to renewal charges are processed. That said, based on the situation, we have made an exception to issue a refund as a one time courtesy. The refund should be processed back to the credit card within 3-5 business days.

• Initial Complaint

  Date:05/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Good *** membership renews on June 18. I called in on May 30th to cancel and not autorenew. They said it was too late because they autorenew a month in advance and stole money out of my account. They refuse to refund it. I canceled prior to the renewal date. I shouldn't have to pay for another year.

  Business Response

  Date: 06/02/2025

  Thank you for this opportunity to address the Member's concerns. Our Good *** Membership is documented in the Terms of Use as Non-Refundable, and we send multiple notices via email when the customer is enrolled in Auto Renew and prior to renewal charges are processed. That said, based on the situation, we have made an exception to issue a refund as a one time courtesy. The refund should be processed back to the credit card within 3-5 business days.

• Initial Complaint

  Date:05/27/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good *** charged my credit card for a membership renewal three weeks before my current membership expires. I notified them when the charge appeared in pending in my credit card account that I did not want to renew my membership and to please cancel the charge before it posted. I was told that the charge was not refundable. I sent the same request to an email address online and received a reply that they had cancelled my membership, but that the charge was not refundable. I would like to be reimbursed for the amount charged for a membership renewal that I did not request.

  Business Response

  Date: 05/28/2025

  Thank you for this opportunity to address the Member's concerns. Our Good *** Membership is documented in the Terms of Use as Non-Refundable, and we send multiple notices via email when the customer is enrolled in Auto Renew and prior to when renewal charges are processed. That said, based on the situation, we have made an exception to issue a refund as a one time courtesy. The refund should be processed back to the credit card within 3-5 business days.

• Initial Complaint

  Date:05/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am filing this complaint regarding Good **** Club. I signed up for a membership with them in 2024, and at the time of sign-up, I did not agree to auto-renewal. In fact, I believed I had canceled the membership shortly after enrolling.However, on May 22, 2025, I noticed that Good **** charged my credit card on file $39 for an auto-renewal I did not authorize. I called their customer service on May 26, 2025, to request a refund and explain the situation. Despite my explanation that I do not use the membership and did not knowingly or willingly agree to auto-renewal, they refused to refund the charge.I find this practice unacceptable and misleading. Customers should not be enrolled in auto-renewal without clear, upfront consent, and there should be a fair opportunity for refund when the service has not been used.I am requesting a full refund of the $39 that was charged to my card on 5/22/25.Sincerely,***** ******

  Business Response

  Date: 05/27/2025

  Thank you for this opportunity to address the Member's concerns. Our Good *** Membership is documented in the Terms of Use as Non-Refundable, and we send multiple notices via email when the customer is enrolled in Auto Renew and prior to renewal charges are processed. That said, based on the situation, we have made an exception to issue a refund as a one time courtesy. The refund should be processed back to the credit card within 3-5 business days.

  Customer Answer

  Date: 05/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:05/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  22May2025 Good *** billed me for $39 for a membership that doesn't expire until 26Jun2025. I called on the same day of the charge advising the automatic renewal was discontinued last year but has somehow been re-instated. I am unable to log in to this account. **************** refuses to assist with re-establishing the account, removing the automatic renewal which was removed last year, and refuses to change my address of record on the account. I have been hung up on six times trying to reach someone to assist me. Good *** refused to allow me to speak with a manager. I am following up with correspondence to Good *** Corporate and filing a dispute with my credit card company.

  Business Response

  Date: 05/23/2025

  We appreciate the opportunity to connect directly with Ms ********** and apologize for her experience. We are pulling all related calls and will address employees accordingly. That said, based on the customer's experience, we are making an exception to policy and issuing a refund on the $39.00 Auto Renew charge. Those funds will be returned to the original method of payment within 5 business days. We hope for an opportunity to earn Ms ************ business again in the future.

• Initial Complaint

  Date:05/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am dismayed at the lack of courtesy this company provides to customers. This company has deceitfully omitted information before becoming a member when purchasing automobile coverage roadside assistance. The trick comes once you purchase the membership. Good *** contracts with independent service providers with no screening and send them to customers. I bought the platinum coverage expecting to receive good service when needed but Good *** dispatched unprofessional contractors that are practicing unethical business practices. One of them became aggressive and threw his big gulp across the neighbors garage. And the contractor sold a refurbished battery promising 3 to 5 year warranty from the seller. However he would not show the warranty until I paid. Once the contractor received payment then he showed me his own made up 1 year warranty and refused to show the sellers warranty. I would like for the Good *** owner to be aware of these practices. When I called Good *** to inform the representatives about my concerns and issues, they state that they are not responsible for their contractors but yet they dispatch them to customers. Good *** does not provide the service as indicated on their website of how happy customers are. In fact, their representatives are unfriendly and impatient when speaking to customers. I requested my refund and cancelled my membership but the supervisor, ****** **** up on me when I explained my concerns about their independent contractors and their membership practices. I would like my refund for Platinum automobile coverage roadside assistance membership.

  Business Response

  Date: 05/15/2025

  Thank you for the opportunity to respond to the complaint submitted by ***** ***** regarding her recent experience with Good *** Roadside Assistance.
  
  We are very sorry to hear about the behavior and conduct described as well as the frustration it understandably caused. No member should feel uncomfortable or disrespected during a service event, and we truly regret that this was the experience.
  
  The Member Benefit Brochure states:
  Note that service providers and facilities referred to members by *********** are independent businesses neither owned, controlled nor operated by ***********. The responsibility for damage, loss, or unsatisfactory workmanship lies solely with the service providers and facilities providing the service, rather than with Good ***.
  
  That said, while Good *** does not own or operate the providers associated with this service event, we take all reports of unprofessional conduct seriously. The behavior described is not representative of the standards we expect. We have formally reported the actions to our dispatch management team, who is reviewing the details and taking appropriate action to address the concerns raised.
  
  In response to the desired settlement, we have issued a full refund of $54.95 to the original pay method. We apologize for any difficulty experienced when trying to address this through our customer service channels and will follow up internally to reinforce the importance of patience and professionalism.
  
  We appreciate the feedback and will use it in our continued effort to improve the member experience.

  Customer Answer

  Date: 05/16/2025

   
  Complaint: 23329999
  
  I am rejecting this response because:
  The refund does not show posted on the original payment. Please indicate the last 4 digits of the credit card of the original payment. You may also mail payment to the following address.

  ***************, *********, NV 89044

  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 05/20/2025

  Hello, the refund was processed as 2 separate transactions. One for the prorated time left on the membership for $36.14 and an additional amount of $18.22 for the difference. Both refunds were processed to the **** ending in 7703 on 5/15. It does take 3-5 business days to fully process, so the customer should see both post to the account no later than 5/22.

• Initial Complaint

  Date:04/25/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good *** has entered me for autorenewal the last 2 years. As soon as I saw a pending charge, I called. They say their membership fee is nonrefundable. This company has absolutely spammed my email for the past 2 years but couldn't send me info about my account. They refused to issue a credit or reverse the pending charge. I never agreed to auto renew.

  Business Response

  Date: 04/25/2025

  Hi All,

  Thank you for the opportunity to respond and resolve the customer concern. At this time we have refunded the recent charge placed on 4/23/2025 for $39 for the yearly cost of the **************** membership. The customer will receive a total of $42.25 which includes a prorated amount of the remaining time left on the membership. This refund should reflect on the member's credit card within 3 to 5 business days.

  Thank you,

  Good *** Member Relations Team
  

  Customer Answer

  Date: 04/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, SO LONG AS I AM REFUNDED AND NEVER CHARGED AGAIN

  I find your non-refundable policy renewal to be abhorrent, and I'm sorry that it has taken me going to the bbb to get this resolved. 

  I have been absolutely email SPAMMED by your company, yet never heard a word via email re my policy renewal. I never enrolled in autorenew: I think that is something your company automatically does, as I would LOVE to see where I consciously opted into your auto-renewal scheme, despite not using your services the entire year since the LAST TIME I was auto-renewed and freaked out over the charge and surely asked to be removed from auto renewal. 

  Given that this is an RV POLICY, paid for entirely online, it would make a lot of sense to remind consumers when their policy is set to renew, and not just send them SNAIL MAIL (supposedly) of said renewal, to RVers who are rarely around to check their old mail.

  That the company blocked refunding my still pending renewal charge, by simply saying is is nonrefundable, after I escalated my issue to a supervisor and was STILL refused a refund, is absolutely absurd. This company is just taking a whole lot of people who do not believe in their ability to escalate and get a refund to a whole new level. 

  It took going to the better business bureau to get my money back. An astounding embarrassment.

  I might have signed up for your service again in the future if not for this. SHAME ON THIS ******* YOU ARE RUNNING!!!!!

  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:04/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a Good *** RV assistance account on 5/28/24 for my RV camper and was unaware that it was an automictic renewal which should of happened 5/28/25.I have since sold this camper and noticed I was billed for another year. I called their customer support line and explained the situation to ******* in support group and she told me I could not cancel this upcoming year and said she would cancel everything after this year.She said their policy does not allow a refund even though this years membership is still good for 1 more month and I'll have to pay for another year after 5/28/25. I mentioned that it surprised me that the renewal happens 1 month prior to the 1st year and I cannot get a refund.

  Business Response

  Date: 04/28/2025

  Hi Team,

   

  Thank you for your time and bringing this concern to our attention. We have processed a refund on 4/28/2025 for the amount of $39.00. The member will have this amount put back on the credit card used in purchasing the membership. In addition the membership has been cancelled.These actions should address the customer concern.

   

  Thank you,

  Good *** Member Relations Team
  

  Customer Answer

  Date: 04/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a combined washer dryer from camping world and was encouraged to get a good *** membership to get a discount on the unit I told them I wouldnt want it to auto renew because I was selling my RV. I just was charged for the auto renewal one later. I called Good *** and explained the situation and they basically said who cares about that tough beans were not gonna help you.

  Business Response

  Date: 04/24/2025

  Thank you for this opportunity to address the Member's concerns. Our Good *** Membership is documented in the Terms of Use as Non-Refundable, and we send multiple notices via email when the customer is enrolled in Auto Renew and prior to renewal charges are processed. That said, based on the situation, we have made an exception to issue a refund as a one time courtesy. The refund should be processed back to the credit card within 3-5 business days.

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased this plan when we purchased our Motorhome new. The biggest seller to us was it covered sun damaged outer vinyl stripes, tires, and interior fabrics and appliances as well as mechanical. We purchased this plan back in October 2018.We have made a claim for the vinyl stripes, Saud they don't cover anymore. Turned in tires, stated not cover. They did provide a discount on their tires that were much more than a tire shops. The last was our refrigerator/ freezer. We were told this was covered when we were camping at ******************. However the unit would not come in before we had to leave and go back to ********. I was instructed to have a mechanic once home to provide the price and cost to replace. This was done and turned in to the Good ***** Extended Warranty. At first noone could find my claim. Then it was denied. I explained it was already approved and I was following instructions by their company. This was back in ********** delay in making this complaint is because I had two major spine surgeries. One in January and the second in February 2025. I'm just now able to start getting out. Getting ready to start outside Physical therapy. Good ***** has accepted all our payments, but unable to cover the items we were told they would cover. At this time I want a refund of my $5,000.00 they have taken from us for services unrendered

  Business Response

  Date: 04/30/2025

  Hi Team,

  Thank you for contacting the Good *** **************** Plan. This policy was started on 8/20/2019 and provides coverage for mechanical breakdowns. This policy does not provide any coverage for the vinyl or interior fabrics. There is no record of a claim concerning the vinyl stripes ever being reported to the claim administrator, however this would not be a coverable repair. This policy did have the optional tire reimbursement coverage but there was no record of a claim or tire concern ever being reported.
  
  The refrigerator claim was started on 12/9/2024 with issues also reported to the water heater, hydraulic hose, and generator. The claim administrator was advised the hydraulic hose would be repaired at the current shop. The refrigerator and other concerns would be addressed at a different shop as you were leaving the state. The claim for the hydraulic hose repair was covered for $584.62 on 12/16/2025. At this time the claim administrator advised to have the other repair facility call with a diagnostic and estimate prior to completing any repairs.
  
  The next call was received on 1/16/2025 after the repairs had been completed. The claim administrator advised no repairs were authorized but to submit an invoice for review. The invoice provided on 1/28/2025 showed charges for cleaning the generator carburetor and what appears as a diagnostic charge for the refrigerator. The carburetor cleaning was not covered as that part and cleaning are excluded by this policy. No parts were replaced, and no diagnosis was provided for the refrigerator. The claim administrator was not able to provide any coverage for these repairs as proper claim procedures were not followed and there was no diagnosis or cover-able failures reported. 
  
  We are not able to provide a refund of the premium paid on this policy as the coverage was active and and a claim was paid for the hydraulic hose repair. There is no unused premium to refund as this policy expired on 3/30/2025 due to non-payment.

   

  Thank you,

  Good *** Member Relations Team
  

   

  Customer Answer

  Date: 04/30/2025

   
  Complaint: 23232314
  
  I am rejecting this response because:

  The refrigerator was found as not repairable and turned in for replacement. However the refrigerator would not come in before we had to leave the are. I was told all the information was provided and authorized for replacement. I was told once I arrived back home to have a mechanic provide the price of the refrigerator and the cost to replace. All the information was sent into the Adjuster along with the contact number to the authorized repair company. This is when the story changed and Good *** refused to contact the repair company.

  I had followed all the instruction I was given. Each time we call Good **** we are given the run around. Good **** is not covering what we paid for. We were told when we purchased the policy the vinyl stripes, tires and interior was covered. One of their Adjusters told us the policy was changed and no longer cover the stripes or tires, this showing it was coved at the time the policy was purchased.
  
  Sincerely,
  
  ****** ******