Business ProfileforOnTech Smart Services

I wanted to install ****** Nest Thermostats in my home. My house has two HVACs, and while I was able to install the downstairs thermostat successfully on my own, for some reason the thermostat upstairs only had 2 wires to connect to so ****** support recommended I called OnTech to help me with the install. When scheduling, I asked if the two wires were an issue and they assured me that if the technician couldn't do the install due to the lack of wires or could not install the additional wires they'd give me refund.The technician came over, looked at the upstairs thermostat and told me he couldn't install it and I'd have to call an electrician or contractor to have the wires pulled up to be able to install. While he was there, he glanced at the downstairs thermostat I installed myself, said I did a good job, and tightened a s**** He recommended calling support the next day to let them know he couldn't install the thermostat.When I called Ontech the next day to ask for a refund since the technician wasn't able to install my upstairs thermostat, they forwarded the case to a supervisor that said the technician said he successfully installed the thermostat and the customer was happy. I told them that was not the case and I signed no paperwork stating that. I offered to send them pictures of the clearly uninstalled thermostat as proof and they said they didn't need a picture. I asked to speak with someone else who could help to escalate the case and they refused. I asked if there was any way I can provide them information demonstrating the thermostat indeed has not been installed and they refused. I asked how I can prove my case, and they said they don't want proof because they said they have all the information they need.This company is fraudulent and never have I ever received such poor customer service from a company and felt so disregarded as a customer. I would never recommend this company to anyone.