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Business Profile

TV Program Distributors

Sling TV L.L.C.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in TV Program Distributors.

Complaints

Customer Complaints Summary

  • 1,473 total complaints in the last 3 years.
  • 450 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/22/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried to reach out via chat and customer phone number. Most the numbers are disconnected and the one I talked to said they would be able to take care of it and now says that is not their job. I have tried the chat, but no one is there to talk to **** tried Sling for one month and then wanted to cancel. When I do it online it says it will cancel, but is going to charge me another month. I have tried to talk to someone and because no one calls me back or bothers to answer my chat I am being billed again.

    Business Response

    Date: 04/23/2025

    April 23, 2025



    Ms. *** *****
    ********************************
    Gallvants Ferry, SC 29544

    Re:          BBB Complaint #********
                    ************

    Dear ************************** 22, 2025, we received your complaint, dated April 22, 2025, filed with the Better Business Bureau.

    You stated that you wanted to disconnect your account before the next billing cycle, but you had difficulty reaching customer support to process this request. When you did disconnect your account on April 21, 2025, online,you had already been charged $65.87 for the next month, as your new cycle started on April 20, 2025.

    My attempt to contact you at ************** was unsuccessful.

    As an exception, I issued a refund for the $65.87 payment; please allow 3-5 business days for processing.

    If there are further questions or concerns about this issue,please feel free to contact me at **************.

    Sincerely,



    **** ******
    Senior ********************************************************************************* L.L.C.

    cc:           ****** / ******* Better Business Bureau
                    *************************************
                    ******,CO 80210

                    ***** *****

    Customer Answer

    Date: 04/24/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *** *****

  • Initial Complaint

    Date:04/21/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sling is an unethical and fraudulent company, and really needs to be put out of business. It really does need to be carefully investigated. I can see online numerous other people going through the same thing via their complaints. It's fraudulent. I canceled my account on 2/3/25 and have a screen shot from their system showing the account was canceled. However, I was billed on 2/3/25, 3/3/25 and 4/3/25 for $49.50 each month. These are not legitimate charges. I canceled the account. The **************** number listed on my statement is ************. When dialed, you get a message that you have reached Sling, but the number is no longer in service and you are referred to their website. I've chatted online with their website. It is useless. I clearly expressed that I do not ever want to do business with Sling and that I wanted to be refunded for the incorrect billing. I was told that it does not refund if complaint is not within 30 days of the billing date. It was very clear from the interaction with the online person that I don't want the service but it billed me again in March 2025 and April 2025 for $49.50, The online site does not give you an account number that you can reference. It gives you no reference information to provide to the Better Business Bureau or any other regulatory organization.

    Business Response

    Date: 04/22/2025

    April 22, 2025



    Mr. ****** ****
    ********************************** NE, Apt. 14
    ***********, NM 87110

    Re:          BBB Complaint #********
                    ************

    Dear ************************* 21, 2025, we received your complaint, dated April 21, 2025, filed with the Better Business Bureau.

    You stated that you canceled your service on February 3, 2025, but you were charged on February 3, 2025,March 3, 2025, and April 3, 2025, for about $49.50 each time. You chatted with an agent about a refund, but your request was denied. You also indicated that the customer service phone number you called was no longer in service, and our website does not provide an account number for reference. In addition, you provided a screenshot of a cancellation verification. You requested to receive a refund.

    I found the account in question under ********************** Please note, Sling TV does not use account numbers and your email address is the identifier for your account. There is no record of a cancellation attempt in February 2025, and the screenshot you provided is dated February 3, 2024.

    Sling TV's no-refund policy states that programming fees are charged monthly in advance. No credits or refunds are provided for prepaid or partial months of service. As an exception to this policy, I issued a $49.50 refund. Please allow five to seven business days for processing.

    Sincerely,



    ***** *******
    Corporate ************************************************************************ L.L.C.

    cc:           ****** /******* Better Business Bureau
                    *************************
                    ******,CO 80210

                    ***** *****

    Customer Answer

    Date: 04/25/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ****

  • Initial Complaint

    Date:04/16/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company allows for subscription to their service but has no course of action to unsubscribe, nor any customer service number to reach out to. Any attempt to unsubscribe through the website is met with cannot complete message. Their customer service number is a false one. It goes nowhere

    Business Response

    Date: 04/17/2025

    April 17, 2025



    Mr. ***** ********
    *****************
    ******************

    Re:          BBB Complaint #********
                    ************

    Dear ***************************** 17, 2025, we received your complaint, dated April *******, filed with the Better Business Bureau.

    You stated that there is no course of action a customer can take to cancel the service and no customer service phone number available. You said that any attempt to unsubscribe through the website is received with an error message. You requested a billing adjustment.

    I was not able to locate the account in question with the information you provided in your complaint.

    To cancel your Sling TV service, log into the website at ******************************, select My Account, and then click the Cancel Subscription button. If you are having trouble with this system, our online chat system is available on our website via the Contact Us button in the Help Center.

    Your request for a billing adjustment is denied.

    If there are further questions or concerns about this issue, please feel free to contact me at **************.

    Sincerely,



    ***** *******
    Corporate ************************************************************************ L.L.C.

    cc:           ****** /******* Better Business Bureau
                    *************************
                    ******,CO 80210

                    ***** *****

    Customer Answer

    Date: 04/18/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ********

  • Initial Complaint

    Date:04/14/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Won a free year of services company offered on THEIR app and they will not honor after talking to customer service. I simply want the company to provide what they offered. They REFUSE to do what they say. There is no number to call, only chat.

    Business Response

    Date: 04/16/2025

    April 15, 2025



    Mr. **** ********
    MI 48331

    Re:          BBB Complaint #********
                    ************

    Dear ***************************** 14, 2025, we received your complaint, dated April 14, 2025, filed with the Better Business Bureau.

    You stated that you won a free year of service through the Sling TV app. You said that you spoke with customer service, who would not honor the promotion. You indicated that there are no phone numbers to call for customer service anymoreonly an online chat option.

    When we spoke on April 15, 2025, you told me that you had received a confirmation email indicating your free year of service would be applied to your account within 48 hours; therefore, you considered the issue resolved.

    If there are further questions or concerns about this issue,please feel free to contact me at **************.

    Sincerely,



    ***** *****
    Corporate *********************************************************************** L.L.C.

    cc:           ****** /******* Better Business Bureau
                    ********************************************
                    ******,CO 80210

                    ***** *****

    Customer Answer

    Date: 04/16/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    Sling reached out to me and provided what they promised. This case is closed thank you.
    Sincerely,

    **** ********

  • Initial Complaint

    Date:04/13/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trying to cancel service but cannot log in ; cant get to talk to a live body. This has been going on for months and ****** wont stop paying them unless I cancel and I cannot retrieve my credentials because the sling website requires I sign in.

    Business Response

    Date: 04/16/2025

    April 15, 2025



    Mr. John ************ 19132

    Re:          BBB Complaint #********
                    ************

    Dear Mr. ***************** April 14, 2025, we received your complaint, dated April 13, 2025, filed with the Better Business Bureau.

    You stated that you have been trying to cancel the service, but you were unable to speak to a live representative. You also mentioned that you are unable to log into the website because you cannot retrieve your credentials. You requested contact and a billing adjustment.

    I was not able to locate the account in question with the information you provided in your complaint. My attempt to contact you at ************** on April 15, 2025, was unsuccessful, but I left a voicemail requesting that you contact me directly to provide the email address associated with the account.

    To cancel your Sling TV service, log into the website and select My Account then click the Cancel Subscription button. Our customer service phone number and online chat system are available on our website via the Contact Us button in the Help Center.

    The sign-in page on the Sling TV website includes options to assist in recovering the username and password on an account.

    If there are further questions or concerns about this issue, please feel free to contact me at **************.

    Sincerely,



    ***** *******
    Corporate ************************************************************************ L.L.C.

    cc:           ****** /******* Better Business Bureau
                    ********************************************
                    ******,CO 80210

                    ***** *****

  • Initial Complaint

    Date:04/09/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Channels I paid for are missing and Sling refuses to fix the issue or refund my money. Nor will they allow me to speak with management nor will they give me the number to customer service, instead, forcing me to deal with overseas call centers. Today April 9, 2025.

    Business Response

    Date: 04/11/2025

    April 11, 2025



    Mr. **** ********
    ****************************************************

    Re:          BBB Complaint #********
                    ************

    Dear ***************************** 9, 2025, we received your complaint, dated April ******, filed with the Better Business Bureau.

    You said you are not receiving all of the channels that you pay for, and your efforts to resolve this issue with customer support were unsuccessful.

    I attempted to reach you by phone on April 10 and 11, 2025, but I was unable to get ahold of you.

    Without the ability to troubleshoot and understand the issue further by speaking with you, I am unable to provide any more assistance.However, you may contact our technical team through the help center at ****************************** to
    troubleshoot the technical issues you are experiencing.

    If there are further questions or concerns about this issue,please feel free to contact me at **************.

    Sincerely,



    **** ******
    Senior ********************************************************************************* L.L.C.

    cc:           ****** /******* Better Business Bureau
                    ********************************************
                    ******,CO 80210

                    ***** *****

  • Initial Complaint

    Date:04/07/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - Logged into their website on 4/3/25 - Clicked on 'Resubscribe' with 3 days left on my account - Clicked on the 'Add A Gift Card' and added a gift card I bought online from Best Buy - Saw that the gift card would be deducted a $100 for what I assumed was a $100 dollars worth of their blue service (which I was resubscribing for)- Finished and saw no indication of my gift card being applied.- Tried to use it again thinking it wasn't applied and now it says its redeemed I've tried chatting 3 times and calling twice and was given 5 different resolutions:Chat 1 on 4/3: Contact Best Buy for a refund which is not possible as gift cards are final Call 1 on 4/3: Remove current payment method and add gift card when subscription renewed on 4/6/25. This was not possible as you can't remove a gift card. I added a credit card that wouldn't allow a charge and then tried to add a gift card and it again said redeemed Call 2 on 4/2: They verified that the gift card was on my account and was for $100 and that it would be used on 4/6/25 and not to worry Chat 3 on 4/6 when the account said billing error: The gift card is present and will be charged and not to worry Chat 4 on 4/7 after account was cancelled: I asked for clarification and proof the gift card was going to be used. They called me and put in a support ticket that will now be looked at within 3-5 days with a random ticket number and still not ************* complaint is their site let me use a $100 gift card which says it will cover prorated days if not enough to cover your subscription. My expectation was that it would pay for one month (at $54 for the blue service) and then a prorated month in which I was going to resubscribe using a ********, I'm out $100, I still don't have service, and I've been given multiple reasons why I gave them a $100 with nothing to show. I don't trust my ticket will be looked at in 3-5 days and all I want is $100 worth of blue service or 2 months of service. Just what I paid for.

    Business Response

    Date: 04/10/2025

    April 9, 2025



    Mr. **** *******
    ************************************************

    Re:          BBB Complaint #********
                    ************

    Dear **************************** 8, 2025, we received your complaint, dated April ******, filed with the Better Business Bureau.

    You stated that you failed in your attempt to apply a $100.00 gift card to your account on April 3, 2025. You contacted customer service, but the issue was not resolved. You said that a ticket was opened, but it will not resolve the issue. You requested to receive a billing adjustment.

    Our records show that this issue was resolved through the ticket in question on April 9, 2025.Our back office was able to confirm that the gift card applied to your account,but a failed payment attempt on April 6, 2025, caused it to be canceled. They restored the account and updated the next billing date to June 14, 2025. Therefore,a billing adjustment is not warranted.

    If there are further questions or concerns about this issue, please feel free to contact me at **************.

    Sincerely,



    ***** *******
    Corporate ************************************************************************ L.L.C.

    cc:           ****** /******* Better Business Bureau
                    ********************************************
                    ******,CO 80210

                    ***** *****

    Customer Answer

    Date: 04/10/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    I took this step of filing a complaint in hopes that if the ticket was not resolved I would have another way to remedy it. Thank you for your quick response and following up.

    For the record I still feel that the customer service offered before the final ticket was not only confusing but also frustrating. I appreciate the help but at the same time 5 different interaction with 5 different solutions, 4 of which were wrong (asking me to try and get a refund from the issuer was by the far the most frustrating) made me feel I was being brushed off or that its fine that I applied a gift card for $100 and didnt have any indication on my account that it was applied.

    Im glad that these complaints are handled and thank you again for following up.


    Sincerely,

    **** *******

  • Initial Complaint

    Date:04/07/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    * March 16, paid Sling subscription$56.65. * March 18, for some reason my subscription was immediately canceled.* I spoke to a customer service *** on several occasions and they informed me they could not provide a refund because the account was handled by a third-party. I spoke to the third-party (*****) and they told me this was a Sling TV issue.* March 21, I resigned a new Sling TV subscription for $62.82.* I am requesting my March subscription $56.65 refunded.

    Business Response

    Date: 04/09/2025

    April 8, 2025



    Mr. ***** *******
    KY 40291

    Re:          BBB Complaint #********
                    ************

    Dear **************************** 7, 2025, we received your complaint, dated April 7, 2025, filed with the Better Business Bureau.

    You said that your service was disconnected after you paid and you were required to make a second payment. You requested a refund.

    I issued a $56.65 refund; please allow five to seven business days for processing.

    If there are further questions or concerns about this issue, please feel free to contact me at **************.

    Sincerely,



    ***** ****
    Corporate *********************************************************************** L.L.C.

    cc:          ****** / ******* Better Business Bureau
                    **********************************************
                    ******, CO 80210

                    ****** ********

    Customer Answer

    Date: 04/09/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *******

  • Initial Complaint

    Date:04/06/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged ***** cent from sling tv I have always loved sling but I think their was a issue with my payment option with cash app Im hoping we can make this right since then I cancelled the card I have proof of the charge sling tv was saying that my account was cancelled I have a new card and I can give you the info if my refund is approved

    Business Response

    Date: 04/10/2025

    April 9, 2025



    Mr. ***** ********
    **************************
    *******, ** 28128

    Re:          BBB Complaint #********
                    ************

    Dear ***************************** 7, 2025, we received your complaint, dated April ******, filed with the Better Business Bureau.

    You stated that you were charged $60.98. You requested to receive a refund.

    Through a search by name, I was able to locate the account in question. A payment of $60.98 was taken on April 3, 2025.

    Sling TV's no-refund policy states that programming fees are charged monthly in advance. No credits or refunds are provided for prepaid or partial months of service, and if canceled, service will remain active until your renewal date. As an exception to this policy, I canceled your service immediately and issued a $60.98 refund. Please allow five to seven business days for processing.

    Sincerely,



    ***** *******
    Corporate ************************************************************************ L.L.C.

    cc:           ****** /******* Better Business Bureau
                    *************************
                    ******,CO 80210

                    ***** *****

  • Initial Complaint

    Date:04/05/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had canceled my subscription but they still charged me

    Business Response

    Date: 04/10/2025

    April 9, 2025



    Mr. ****** ****
    PO Box 398
    **********, KS 67035

    Re:          BBB Complaint #********
                    ************

    Dear ************************* 7, 2025, we received your complaint, dated April ******, filed with the Better Business Bureau.

    You stated that you canceled your subscription, but you were still being charged for the service. You requested to receive a refund.

    A review of your account revealed no evidence it was canceled. On March 4, 2025, your account was set up to be paused on April 4, 2025; however, this action was canceled on March 21, 2025. A review of the account shows service usage daily; more specifically, in the last 30 days, it was in use for 250+ hours.

    Sling TV's no-refund policy states that programming fees are charged monthly in advance; no credits or refunds are provided for prepaid or partial months of service, and if canceled, service will remain active until your renewal date. As an exception to this policy, I canceled your service immediately and issued a prorated refund of $77.44.Please allow five to seven business days for processing.

    Sincerely,



    ***** *******
    Corporate ************************************************************************ L.L.C.

    cc:           ****** /******* Better Business Bureau
                    ********************************************
                    ******,CO 80210

                    ***** *****

Sling TV L.L.C. is NOT a BBB Accredited Business.

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