Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son asked if he could create a sling account to watch football on my phone and I agreed but he did not tell me that you had to purchase a subscription to watch basketball. Not even 12 hours later I contacted support to cancel the account and I requested a refund. The 1st ***** was rude said no and refused to let me speak with a supervisor and prematurely disconnected the chat. The 2nd ***** was rude and had a very smart mouth about what I should and shouldn't allow my son to have access and also refused to let me speak with a supervisor

  Business Response

  Date: 04/08/2025

  April 3, 2025
  
  
  
  Ms. ****** *****
  ******************
  *******************
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ************************** 3, 2025, we received your complaint, dated April 2, 2025, filed with the Better Business Bureau.
  
  You said that you allowed your son to create a Sling account, but he did not tell you the complete cost. Less than 12 hours after the account was activated, you called in to request it be closed. You asked for a refund, but you were denied.
  
  Sling TV's no-refund policy states programming fees are charged a month in ********** credits or refunds are provided for prepaid or partial months and if canceled, service will remain active until your renewal date. Our records reflect that a $16.99 refund was provided on April 2, 2025, nonetheless.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***** ****
  Corporate *********************************************************************** L.L.C.
  
  cc:          ****** / ******* Better Business Bureau
                  **********************************************
                  ******, CO 80210
  
                  ****** ********

• Initial Complaint

  Date:03/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sling is charging me twice on two different accounts when I upgraded back in November. Ive tried to cancel my Vistar account. I filed a claim with them. They are still working on it. Sling does not offer an 800 number customer service ********* have to go through a robot system, that gives you prompts, in order to file a complaint. Then, no one gets back with you. This had been going on since December. Plus, my bank is dragging their feet. The sling customer service they provide is horrible and should be changed. To at least be able to speak with someone.

  Business Response

  Date: 04/02/2025

  April 1, 2025
  
  
  
  Ms. ***** ******
  *************
  **********, FL 32009
  
  Re:          BBB Complaint #********
                  ************
  
  Dear *************************** ******, we received your complaint, dated March 31, 2025, filed with the Better Business Bureau.
  
  You said that when you upgraded your account, you found that you were billed double. You requested a refund.
  
  I advised you when we spoke that when upgrading, it is not necessary to build a new account; however, our records show that you did.
  
  Sling TV's no-refund policy states programming fees are charged a month in advance. No credits or refunds are provided for prepaid or partial months and if canceled,service will remain active until your renewal date. I canceled your account tied to ******************* effective immediately, and requested a refund of your last four payments, as an exception to this policy.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***** ****
  Corporate *********************************************************************** L.L.C.
  
  cc:           ****** / ******* Better Business Bureau
                  **********************************************
                  ******, CO 80210
  
                  ****** ********

• Initial Complaint

  Date:03/31/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to SlingTV on 3/21/2025 for $47.63, could not access the SlingTV app. Contacted SlingTV for help as per my attachment. They suggested I contact ****** support which I did. As per ****** Play app support, they did receive my payment for SlingTv on 3/21/2025. I appreciate the help I received from ****** support, they could not figure out why I could not get access to the SlingTV app. With the help from ****** support we configured an email to SlingTV, which someone from SlingTV should have responded to my email after 3 business days (they did not). I resent the email again on 3/30/2025, I don't hold out hope for a response either. It has been 10 days since I subscribed to Slingtv, at this point I want a refund. They have not been helpful at all and the lack of professionalism from this company is pretty sad! I have had SlingTV before and never had this problem.

  Business Response

  Date: 04/04/2025

  April 3, 2025
  
  
  
  Ms. ***** *******
  *************
  ***************************
  
  Re:          BBB Complaint #********
                  ************
  
  Dear Ms. ****************** March 31, 2025, we received your complaint, dated March 31, 2025, filed with the Better Business Bureau.
  
  You stated that you signed up for service on March 21, 2025, but you are not able to access any programming. You said that you spoke to ****** to confirm the payment was processed and you sent emails to us, but did not receive a response. You requested to receive a refund.
  
  My attempt to contact you at ************** on April 3, 2025, was unsuccessful, but I left a voicemail.
  
  Sling TV does not have an email option for contacting our customer service department; please use the Contact Us button on our website in the help center.
  
  A review of the two accounts found under the email addresses on your complaint found no active accounts and no payment taken on either. Please contact me directly at ************** if the service was set up under a different email address, or dispute the payment through your financial institution.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************************
                  ******,CO 80210
  
                  ***** *****
  

• Initial Complaint

  Date:03/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sling tv was canceled on 11/26/2024. End of the month they took ***** from our checking account, leaving us on Social security with 35 dollar reminding for our groceries until the 3rd of the month. I contacted them,an sling informed us at first it would be prorated for the month, I did not agree as we didn't have or want it to begin with. We wanted our ***** back in our checking acc. Sling said we had to wait it order first it to be refunded. This seems so wrong as we never even authorized this or even had this service since 11/26/2024. So even though it's their mistake we have to wait for this to come back to us. It's now a matter of principle. Very upset

  Business Response

  Date: 04/04/2025

  April 2, 2025
  
  
  
  Ms. ****** ****** *******
  ***********************************************
  *********, ID *****
  
  Re:          BBB Complaint #********
                  ************
  
  Dear Ms. ****** *******:
  
  On March 31, 2025, we received your complaint, dated March 29, 2025, filed with the Better Business Bureau.
  
  You stated that you canceled your account in November 2024, but you were charged $75.99 on March 29, 2025. You requested to receive a refund.
  
  A review of the account under your email address **************** found no record of a payment after November 15, 2024. As we are not able to locate the payment in our system, we are unable to refund the payment. Please dispute this through your financial institution.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  ********************************************
                  ******,CO 80210
  
                  ***** *****
  

• Initial Complaint

  Date:03/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for the month of March but canceled the subscription starting on April 20th. As soon as I canceled the subscription I no longer had access to my account. I would like my service restored for the full 30 days that I paid or a refund from that month.

  Business Response

  Date: 04/01/2025

  March 31, 2025
   
  
  
  Ms. ***** ********
  VA 24224
   
  Re:BBB Complaint #********
  ************
  
  Dear Ms. ******************* March 28, 2025, we received your complaint, dated March 28, 2025, filed with the Better Business Bureau.
  
  You stated that you set up your service to cancel on April 20, 2025; however, you no longer have access even though you paid for it. You would like your service restored or to be provided a refund. 
  
  My attempt to reach you at ************** on March 30, 2025, was unsuccessful; however, I left a message. I also sent an email to you at ****************************.
  
  As indicated in my email, I was unable to locate a Sling TV account with the information in your complaint. You may contact me directly at ************** or reply to my email with the email address attached to your Sling TV account, so I can research your concerns further.
  
  We apologize for any inconvenience this issue may have caused. 
  
  Sincerely,
  
  
  
  *** *****
  Senior ********************************************************************************* L.L.C.
  
  cc: ****** / ******* Better Business Bureau
  ***************************************************;
  ****************
  
  ***** Laslo 
  
  

  Business Response

  Date: 04/01/2025

  March 31, 2025
   
  
  
  Ms. ***** ********
  VA 24224
   
  Re:BBB Complaint #********
  ************
  
  Dear Ms. ******************* March 28, 2025, we received your complaint, dated March 28, 2025, filed with the Better Business Bureau.
  
  You stated that you set up your service to cancel on April 20, 2025; however, you no longer have access even though you paid for it. You would like your service restored or to be provided a refund. 
  
  My attempt to reach you at ************** on March 30, 2025, was unsuccessful; however, I left a message. I also sent an email to you at ****************************.
  
  As indicated in my email, I was unable to locate a Sling TV account with the information in your complaint. You may contact me directly at ************** or reply to my email with the email address attached to your Sling TV account, so I can research your concerns further.
  
  We apologize for any inconvenience this issue may have caused. 
  
  Sincerely,
  
  
  
  *** *****
  Senior ********************************************************************************* L.L.C.
  
  cc: ****** / ******* Better Business Bureau
  ***************************************************;
  ****************
  
  ***** Laslo 
  
  

  Business Response

  Date: 04/01/2025

  March 31, 2025
   
  
  
  Ms. ***** ********
  VA 24224
   
  Re:BBB Complaint #********
  ************
  
  Dear Ms. ******************* March 28, 2025, we received your complaint, dated March 28, 2025, filed with the Better Business Bureau.
  
  You stated that you set up your service to cancel on April 20, 2025; however, you no longer have access even though you paid for it. You would like your service restored or to be provided a refund. 
  
  My attempt to reach you at ************** on March 30, 2025, was unsuccessful; however, I left a message. I also sent an email to you at ****************************.
  
  As indicated in my email, I was unable to locate a Sling TV account with the information in your complaint. You may contact me directly at ************** or reply to my email with the email address attached to your Sling TV account, so I can research your concerns further.
  
  We apologize for any inconvenience this issue may have caused. 
  
  Sincerely,
  
  
  
  *** *****
  Senior ********************************************************************************* L.L.C.
  
  cc: ****** / ******* Better Business Bureau
  ***************************************************;
  ****************
  
  ***** Laslo 
  
  

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I canceled my sling account in January 2025 to cut our expenditures and have confirmation that it expired on Jan 15; however, I continued to be charged in Feb and March for the monthly fee of $95.25. I requested a refund today March 27, 2025 but was told they only give one month refunds. Our family hasn't used Sling TV since then because we assumed it was canceled. There is no customer service phone number so everything goes through chat which isn't effective. I canceled again today because I'm not confident it has been taken care of correctly.Sincerely,******

  Business Response

  Date: 04/02/2025

  April 2, 2025
  
  
  
  Ms. ****** *******
  **********************
  **********, ********
  
  Re:          BBB Complaint #********
                  ************
  
  Dear Ms. ****************** March 28, 2025, we received your complaint, dated March 27, 2025, filed with the Better Business Bureau.
  
  You stated that you canceled the service in January of 2025, but you were charged for February and March. You requested to receive a refund.
  
  A review of the account found no record of a cancellation in January 2025. A refund of $95.25 was processed by customer service on March 27, 2025, nevertheless.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************************
                  ******,CO 80210
  
                  ***** *****
  

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my service 02/25/2025. Sling states I can access services through 03/25/2025 until end of billing cycle. I got charged today 03/26/2025. So even if I used the service through yesterday, I should not have been billed. Chat person said I used it today 03/26/2025. It is 8:30am, I am working. I have not turned on the TV today. I also deleted my billing information, but somehow they still have it and billed be anyway.

  Business Response

  Date: 03/28/2025

  March 26, 2025
  
  
  
  Ms. ********** *******
  TN 37914
  
  Re:          BBB Complaint #********
                  ************
  
  Dear Ms. ****************** March 26, 2025, we received your complaint, dated March *******, filed with the Better Business Bureau.
  
  You stated that you canceled your account on February 25, 2025, with the service to end on March 25, 2025.However, your payment card was charged again on March 26, 2025. You did not authorize this payment, and you requested to receive a refund.
  
  The email address you provided is associated to a Sling TV account that has not been active since 2018. I was able to locate the account in question under ********************************** This account was reactivated through the Sling TV application on March 26, 2025,after your request to end the service was completed on March 25, 2025, at 8:15 pm MT.
  
  Sling TV's no-refund policy states that programming fees are charged monthly in advance. No credits or refunds are provided for prepaid or partial months of service, and if canceled, service will remain active until your renewal date. As an exception to this policy, I canceled your service immediately and issued a $33.40 refund. Please allow five to seven business days for processing.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************
                  ******,CO 80210
  
                  ***** *****
  

• Initial Complaint

  Date:03/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My subscription auto renewed it wasnt even due for 2 days and when i asked them to ***** and desist they told me they dont issue refunds and even though it wasnt time to renew they did not care and once i said i was contacting the bbb they told me go ahead they did not care. its fraudulent to charge early and worst when you tell the customer off when they are in wrong.

  Business Response

  Date: 03/26/2025

  March 25, 2025
  
  
  
  Mr. ***** *******
  ******************** B
  *****, MD 21221
  
  Re:          BBB Complaint #********
                  ************
  
  Dear Mr. ****************** March 24, 2025, we received your complaint, dated March 22, 2025, filed with the Better Business Bureau.
  
  You stated that you were charged for the service two days early. You requested through customer service a refund that was denied. You requested to receive a refund and compensation for an overdraft fee.
  
  Payments for Sling TV service are taken on the same day of each month and within two minutes of the same time. You signed up for service on February 22, 2025, at 1:37 EDT. The March payment was taken on March 22, 2025, at 1:38 EDT.
  
  Sling TV's no-refund policy states that programming fees are charged monthly in advance. No credits or refunds are provided for prepaid or partial months of service, and if canceled, service will remain active until your renewal date. As an exception to this policy, I canceled your service immediately and issued a $45.99 refund. Please allow five to seven business days for the refund to be processed.
  
  Sling TV will not compensate for overdraft fees. Please work with your financial institution regarding this.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************************
                  ******,CO 80210
  
                  ***** *****
  

  Customer Answer

  Date: 03/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:03/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sling provides the option of playing the ********** to earn prizes. I have won 3 credits so far and received confirmation: 1) on 2/21 for $5; 2) on 3/4 for $10; and 3) on 3/5 for $5. It states in the rules and on the email that: "....will be added to your account within the next 48 hours. Once added to your account it will then be automatically applied to your next transaction."On 3/20/25, my monthly charge was applied and only $5 was deducted. I tried to resolve by chat and all I was told was 'read the **** and that only one applies per period. I reviewed all of the FAQ's, and the rules link on the game. No where does it say "only one" per period. It says only one PLAY per day, but that's it.

  Business Response

  Date: 03/26/2025

  March 24, 2025
  
  
  
  Ms. **** ******
  ************ SE
  ********************
  
  Re:          BBB Complaint #********
                  ************
  
  Dear Ms. ***************** March 20, 2025, we received your complaint, dated March 20, 2025, filed with the Better Business Bureau.
  
  You stated that you played the Spin & Win Sweepstakes game offered by Sling TV. You received three separate messages saying you won account credits of $5.00, $10.00 and $5.00. However, you only received one $5.00 credit on your March 20, 2025, bill. You called customer service and were told that you can only win once. You provided a copy of the official sweepstakes rules showing they do not say that. You requested to receive a refund.
  
  Section 7 of the official rules for the March 2025 period, available at ******************************, states that there is a limit of one (1) prize per person. Therefore, the billing on your account is accurate and no refund is warranted.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************************
                  ******,CO 80210
  
                  ***** *****
  

  Customer Answer

  Date: 03/27/2025

   
  Complaint: 23093834
  
  I am rejecting this response because the claim by Sling is false. I have provided the March game rules. I re-reviewed section 7, as well as the entire document, and the emails sent. At no time does it state there is only 1 win per person. This is something you can correct in future games. But the current rules do NOT limit these to just 1 per person. It limits one PLAY per day per person. 

  Section 3 states:  If you are a verified winner of a digital prize in the Instant Win Game, your prize will be fulfilled within forty-eight(48) hours.
  
  Section 7 goes into all the details of how many prizes there are and how they are claimed. 
  
  The emails state: "Thank you for playing the Spin & Win wheel! You won $5 off that will be added to your account within the next 48 hours. Once added to your account it will then be automatically applied to your next transaction as a $XX discount." It then goes on to encourage watching and spinning every day. 
  
  It is disturbing that you claim something that someone who can read and see with their own eyes DOES NOT EXIST. If you wish that to be the rule, then you need to write that. And you need to allow the winner to choose what prize they wish to have if they do spin daily and win more than one. Or they could be told to stop spinning and watching. Your choice. In the mean time, I played in good faith. I received notices of wins. You are not refusing to apply those discounts won. The request for a $15 discount i 

  Sincerely,
  
  **** ******

  Business Response

  Date: 03/31/2025

  March 31, 2025
  
  
  
  Ms. **** ******
  ************ SE
  ********************
  
  Re:          BBB Complaint #********
                  ************
  
  Dear Ms. ***************** March 28, 2025, we received your rebuttal, dated March *******, filed with the Better Business Bureau.
  
  You rejected our response stating that you were not able to locate the wording in Section 7 of the rules page provided with your original complaint.
  
  It appears there may be an outdated link on our website. Thank you for bringing this to our attention. Our back office will investigate this issue.
  
  The official rules for this sweepstakes are found at ********************************************** through a link called Official Rules. Section 7 states that there is a limit of one prize per person for the March 2025 period. We made an exception nevertheless,and applied a one-time $15.00 credit to your account.
  
  We apologize for any confusion.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************************
                  ******,CO 80210
  
                  ***** *****
  

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Oct. 2023 I cancelled my Sling TV subscription. It remained cancelled through May 2024, and then I began being billed again without renewing my subscription. I did not realize I had been being billed until February 2025. I immediately cancelled the subscription again. Upon trying to contact Sling TV they only offer webchat and no phone number. Per their webchat the person said they could refund me for 1 month. I disputed that and requested to be escalated to a manager. I was escalated to an investigation team. I received a no reply email from the investigation team. I can provide a copy if necessary. It offers a 3 month refund "as a courtesy" stating I renewed service, which is not true. I never renewed the service. They also reference usage but do not provide any supporting documentation of said usage. Nor do they provide which device the service was renewed on. We did not use the service nor did we renew the service. I disputed the charges with my credit card company and they credited me for as much as they could Nov 24-Feb 25. The months of June- Oct. ******************************************************************************** to the BBB. Sling TV charged me for 10 months of a service that I didn't subscribe to without my permission and they made it impossible to speak to a human being about that. They also made it impossible to dispute the charges or refute the information they provided.

  Business Response

  Date: 03/21/2025

  March 20, 2025
  
  
  
  Ms. ***** *****
  ****************************
  ************, CA 96067
  
  Re:          BBB Complaint #********
                  ************
  
  Dear Ms. **************** March 18, 2025, we received your complaint, dated March 18, 2025, filed with the Better Business Bureau.
  
  You stated that your account was restarted in May 2024 without your authorization. You were charged for ten months when the service was not being used. You were previously provided with a refund for three months by customer support, but you requested the full amount be refunded.
  
  When we spoke on March 20, 2025, I advised you that I could provide an additional three-month refund, totaling $165.00, which you accepted.Please allow 3-5 business days for processing.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  **** ******
  Senior ********************************************************************************* L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************
                  ******,CO 80210
  
                  ***** *****

  Customer Answer

  Date: 03/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. While I fully dispute that there was any usage on my end for this service and that I did not authorize it to be restarted I appreciate the three month refund. I accept this resolution.
  
  Sincerely,
  
  ***** *****