Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Century Communities has 22 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforCentury Communities

    Home Builders
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.27/5stars

    Average of 119 Customer Reviews

    Customer Complaints

    400 complaints closed in last 3 years

    133 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/29/2004

    Years in Business: 23

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Century Communities offers the residential new construction and independent sale of single homes.

    Products & Services

    Home Builders

    Business Details

    This is a multi-location business.

    Find a Location

    Century Communities has 22 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      8390 E Crescent Pkwy Ste 650, Greenwood Village, CO 80111-2940
      BBB File Opened:
      5/1/2003
      Years in Business:
      23
      Business Started:
      8/25/2000
      Date of New Ownership:
      9/26/2016
      Business Incorporated:
      8/16/2002
      Accredited Since:
      7/29/2004
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Century Land Holdings II, LLC
      • Century Communities Inc
      Business Management
      • Mr. Dale Francescon, CEO
      • Ms. Laura Adame, Director of Customer Relations
      Contact Information

      Principal

      • Mr. Dale Francescon, CEO

      Customer Contact

      • Ms. Laura Adame, Director of Customer Relations
      Additional Contact Information

      Fax Numbers

      • (303) 770-8320
        Primary Fax

      Phone Numbers

      Website Addresses

      Industry Tip

      BBB Tip: Find the right home builder for you

      Customer Complaints

      403 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/16/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      Complaint against Century Communities concerning their failure to address a landscaping warranty issue that has resulted in significant inconvenience and potential financial loss.Complaint Details:1.Failure to Provide Documents: Despite multiple requests, Century Communities failed to provide necessary ********************** (HOA) documents both before and after the closing date. This has led to us inadvertently violating community regulations.2.Landscape Warranty: We never received the landscape warranty from Century Communities' representative, despite numerous follow-ups.3.Dying Tree Upon Move-In: On the day of our move-in, we documented that a tree on our property was already without leaves and appeared to be dying, if not already dead. We have video evidence supporting this.4.Sprinkler System Issues: The sprinkler system was not functioning properly, and combined with the extreme heat, it was clear that the tree was not provided with the fundamental living conditions required for its survival before our move-in.Despite multiple attempts to resolve these issues directly with Century Communities, we have received unsatisfactory responses. This negligence on their part is a breach of contract and has caused us considerable distress.We seek your intervention to ensure that Century Communities addresses these concerns promptly and honoring their warranty obligations.
      Read More

      Customer Reviews

      119 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      James G

      3 stars

      08/01/2024

      I've had an amazing experience with this team! I really felt that they were genuinely interested in helping us find the perfect home. The construction process was smooth, with regular updates and transparent communication. Our home was perfectly built, and the attention to detail is evident in every room. Weve been living here for six months now, and we couldnt be happier. I highly recommend them to anyone looking for a high-quality home and a stress-free buying experience.

      Local BBB

      BBB Great West + Pacific

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.