Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **WARNING** UNETHICAL COMPANY....AVOID AT ALL COSTS!!On 12/6/22, I purchased the 23-Hr. ** MLO Pre-Licensing Course Only Package for $344.25. I understood that I had 12 days to complete the course which would be 12/18/22 at midnight. No problem, I did absolutely everything I was supposed to do on-time. I finished up my course work on the morning of 12/18/22 and was ready to take my final exam. Unfortunately, the CE Shop website would not let me proceed to take the final exam. I began calling the CE Shop customer service department over a dozen times but they were clearly closed. The **************** Manager even admitted to me (when she finally called me back) that they have changed their customer service hours and are now closed on Weekends. This obviously does not work. You cannot put a strict time limit on a course if you are not providing customer service. In my situation, there was an online course assignment that I submitted days earlier that had my response cut off somehow. No problem, I went in and corrected the response on 12/16/22. At that point, the online instructor had all weekend to approve the assignment. Come to find out from the manager, ***********************, the online instructors do not work on weekends either to my amazement. Again, how can this company put a strict time limit on a course if the online instructor does not work and monitor progress. I have provided proof to the **** to prove that she did not approve my response until 7:47am on 12/19/22 (the day after the course expired). Because she never approved this, I could not take my final exam. Monday morning I called customer service to tell them what happened, they could care less. They just wanted me to pay them another $344.25 and told me to re-take the class. This was obviously unacceptable to me because I just spent 20 hours on this while at the same time working full time, raising a family, and getting ready for the holidays. The fact that they would not let me take the final exam was completely their fault. I did everything I was supposed to do in the agreed to timeframes. Anything to the contrary is a flat out lie. For the last few days, I have been trying to get called back by the manager, *********************** which was next to impossible because she will not talk to customers or provide her email. It took online detective work to finally get her contact info that they refused to provide to me. When she finally did call me back, she was extremely rude and unprofessional. She refused to restore my course to the spot where I left off. She insisted I take it all over again from the beginning, blaming it on **** regulations which is completely false. Please see the 86 complaints against this company on the Better Business Bureau website. Many of them are for the exact same issues as mine. This company is highly unethical, and should be fined, reprimanded, and removed as a **** vendor. Avoid doing business with this company at all costs! I was simply requesting that I be allowed to complete the course where I left off. I am filing this complaint to hopefully save more innocent people from being taken advantage by this unethical greedy company. They will claim somehow I did not follow rules which is a complete lie!

  Business Response

  Date: 12/30/2022

  The CE Shop, Inc. is committed to providing students with a satisfactory experience while maintaining the boundaries of NMLS policies. National Pre-Licensing courses have a specified start and end date. Students must select their course start date within 90 days of purchase. Once the start date has been selected, students will have that day plus an additional 12 full calendar days to complete their course. Per NMLS rules, the course cannot be extended beyond that timeframe. The students 20 Hour SAFE Comprehensive: Mortgage Loan Originator Pre-Licensing Course was purchased on 12/6/22. The start date was selected as 12/7/22, which had an end date of 12/18/22.?? 
  
  Students are informed of the assignment process throughout the course and a schedule is included in your course syllabus. Your course is designed to be completed according to this schedule.  
  
  There are instructor-graded assignments as noted in the schedule and assignments are reviewed Monday through Friday (except holidays), within 1-2 business days of receipt.?Students submit their acknowledgement of the following policy:  
  
  I will submit responses to all course assignments by Day 7 of my course (6 days remaining) to ensure enough time for an instructor to review my responses, **** assignments complete, and for me to pass my final exam before the course end date. My assignment responses will be reviewed Monday through Friday (except holidays), within 1-2 business days of receipt.? 
  
  And I will complete my course according to the schedule provided in the syllabus. I am not permitted to work ahead of this schedule.? 
  
  All statements must be agreed to individually to advance in the course.? 
  
  In addition to the above, the course syllabus, which is located on the course homepage at all times, also advises on the assignment details. The syllabus lists which sections require the completion of assignments and the date each section corresponds to each of the 12 days of the completion timeline.? 
  
  The assignment in question was marked as incomplete by the instructor on 12/9/22. On 12/12/22, the instructor notified you to resend the assignment. The assignment was not resubmitted again until 12/17/22, which was a Saturday, and the course expired on 12/18/22, a Sunday. Resubmitting the assignment on 12/17/22 left no time for the instructor to grade since it was a weekend. As indicated above, instructors are only available Monday-Friday and turnaround for grading is 1-2 business days. The instructor graded the assignment within this timeframe. The student was also given notice of the incomplete assignment on 12/12/22 and waited 5 days to resubmit on 12/17/22.? 
  
  Our customer service hours were recently changed but we are still available 7 days a week and are happy to assist students on weekends. Our hours of operation are Monday-Friday 7 AM-8 PM CT, Saturday 9 AM-5:30 PM CT, and Sunday 9 AM1 PM CT. We list hours of operation on our website.? 
  
  Per NMLS, we are not allowed to transfer progress to the new course because it would be extending the previous course progress. As a result of this rule, we re-enrolled you in the course at no charge on 12/20/22. During your call with a supervisor, you were also offered a full refund, which you declined.? 
  

  Customer Answer

  Date: 12/30/2022

   
  Complaint: 18621261
  
  **** WARNING****AVOID THIS COMPANY AT ALL COSTS******* I am rejecting this response because THIS COMPANY IS HIGHLY UNETHICAL.  The attached response is full of nothing but lies. On their website, and on my paid receipt, it clearly states that customer service is available 7 days a week, 7am to 9pm Monday thru Friday and 9am to 6pm Saturday and Sunday. THIS IS A LIE! They are closed on weekends. In my situation, i completed the entire course in the agreed to timeframe but they would not let me take my 25 question final exam because their online course instructors do not work on weekends either. They also lie to their customers and say they inform you about this. They do not. If it is in some fine print before you take the course that is just a convenient way for them to steal from more paying customers. In my situation, they knew they were wrong so they offered a refund. THEY WOULD NOT OFFER A REFUND ON THE 20 HOURS OF WASTED TIME though which is more valuable. As you can see from the dozens of similar complaints, this is obviously a scam. They don't care about you, they just want your money. They blame it on the **** which is also a lie. The scam is getting naive people to have to re-pay for courses so they can make more money. If they cared, they would fix these shady business practices. It is OK that **** has certain criteria to get licensed. I am fine with that. The crime here is that this company has zero ethics and will go out of their way to trick their customers. If this happened to you, go to the **** website and search for the "Testing and Standards Rules of Conduct - Complaint Form' and file a complaint. However, this organization is in cahoots with the CE Shop and is just as corrupt, so best to avoid this company at all costs. **************** manager will also hide behind a computer screen if you do have any issues. You are not allowed to speak to a manger. I had to do internet search to find out the contact info for the head of the snake here. It is *********************; *************  ******************************************* **** WARNING****AVOID THIS COMPANY AT ALL COSTS*******       
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:12/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took 45-******** post -licensing Package # 1 for **************** continuing Education . Paid $79 for it . Right before the course due date , their system. Down for approximately 3 days and I was not able to Finnish my work in time . When I called they admitted that it was their server issue but did not offer any refund . Not even partial refund . Since I was not able to finish my continuing education on time , my real estate license got cancelled . I have to file hardship with *********** to reinstate my license . I demand full refund !! Thank you

  Business Response

  Date: 12/13/2022

  The CE Shop is committed to providing students with a satisfactory experience. We offer a 30 day refund policy; it states that if you are unhappy with the product or need a refund for any reason, we will issue a full refund if the request is made within 30 days of purchase, and you have not completed more than 50% of the coursework in each/any course. Unfortunately your courses were purchased on 7/6/22 and have been completed. 
  
  We apologize for the inconvenience the site issue has caused. The site issue lasted for approximately 2 days from 11/28/22 to 11/30/22. We show this occurred after your license expiration date of 9/30/22, as shown on the state site. The issues we experienced did not directly affect the ability to renew the license as they occurred after the expiration date. Due to this, we will not be able to refund the purchase. 

  Customer Answer

  Date: 12/13/2022

   
  Complaint: 18558131
  
  I am rejecting this response because **************** extended the 30 Sept deadline. The outage happened when the courses were suppose to be submitted
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:12/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for MLO Course was supposed to finish it by Nov 29th. on Nov 28th, the website crashed and I couldn't access the course for 2 days and I was almost finished with the course. Called customer service and was advised that I will have to start over the course and I couldn't start from where I left off. I spent numerous hours on completing the course work which I have to do it all again. After mentioning that how is it my fault that their website crashed for 2 days, the only resolution I received was 'we are sorry'. I didn't want their sorry, I just wanted to complete my course and this was not a fair resolution at all. There should be consequences for such business practices and the course providers should be held to a certain standard. The same way ************************** are regulated and face consequences for bad business practices. I was also advised by customer service that my request is being escalated and a supervisor will contact me within next 24 hours and I never heard anything back from a supervisor to date. Not happy with the experience at all and highly recommend prospective future MLO's to don't use The CE Shop as course provider.

  Business Response

  Date: 12/09/2022

  The CE Shop, Inc. is committed to providing students with a satisfactory experience while maintaining the boundaries of NMLS rules. National Pre-Licensing courses have a specified start and end date. Students must select their course start date within 90 days of purchase. Once the start date has been selected, students will have that day plus an additional 12 full calendar days to complete their course. Per NMLS rules, the course cannot be extended beyond that timeframe. A supervisor reached out via email regarding your escalation on 12/1/22. We have re-enrolled you in the course and an upgraded package at no charge. 

  Customer Answer

  Date: 12/11/2022

   
  Complaint: 18532923
  
  I am rejecting this response because: The issue that I was unable to complete my course before due date because the website wasn't working for 2 days isn't addressed. I couldn't start the course where I left it on Section 9. I was able to locate the response from the supervisor in Junk Folder and it was just to notify that my progress couldn't be restored.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is an online education site who provides education for ***************. They collect extensive personal information and report to local governments. They appeared to have been hacked or they had a glitch that is still ongoing. I tried logging in several times yesterday unsuccessfully and the times I was able to log in I got into someone else's account. This means other people could log into my account and access sensitive information. I tried customer service and was abruptly dropped. Instead of bringing the site down when the problem started they let it continue all day so they wouldn't loose new business because it was "cyber Monday"

  Business Response

  Date: 11/30/2022

  The CE Shop is committed to providing students with a satisfactory experience. To the best of our knowledge, we have not been the victims of nefarious activity, but we continue to investigate. We experienced a server/hosting issue from an unexpected amount of site traffic. We do not store any student financial data in our system. Once the situation was identified we took our website offline to resolve. 
  
  We have a tenured team of engineers and technical people working around the clock to understand the strain on our systems that have caused our site to be down and affect both purchase and access to coursework.  We sincerely apologize for any inconvenience.  

  Customer Answer

  Date: 12/05/2022

   
  Complaint: 18479063
  
  I am rejecting this response because:

  I'm going to start by saying that I've always thought The CE Shop is the best place to complete any necessary credits to obtain RE Licensing. My problem is with the handling of the problem they had. First of all, I didn't say "Financial" information, I think I said "Personal" Information, they even collect last 4 of SSN (Also name, address, email, phone number, licensing info, etc). Whatever issue they had, It caused people to be able to get into other accounts and see all the personal information stored in their website. As well as make changes to both personal and licensing information. They started experiencing these problems early on Monday (or before) and instead of taking the site down right there and then they let it go. The site wasn't taken down until Tuesday (or late Monday night) Then, I started chatting with customer service, and the agent just left abruptly. They said we would receive an email once the issue was resolved and we didn't get anything of the sort, I would assume because they don't want to make people who didn't know already aware of the issue. So, please, OWN the problem, OWN the mishandling, and be honest and clear about what happened.

  Sincerely,
  
  *****************

• Initial Complaint

  Date:11/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for ***************** classes and Exam prep September 7th 2022.I completed the classes and signed up to take my test with the state in the afternoon of November 28th 2022. On November 28th 2022 The CE Shops site broke and I had no access to exam prep materials that I paid for. I called to ask about a refund of $75 the cost of my testing fee, but didn't ask for my time, gas or mileage to be reimbursed. As I only missed passing my state test by 4 questions. There is no doubt in my mind if I could've accessed the exam prep materials I paid for, I would've passed my test.I was told they won't be offering any refunds. How can they charge for a product that they are unable to provide? I asked to speak with a Supervisor. I was told that's not possible and was hung up on. They didn't provide what I paid for, they refused to refund me and their customer service was less than professional handling a situation that they caused due to their "Cyber Monday Sale". They need to take responsibility for their error. It's morely wrong to take people's money, not provide what they paid for then refuse to provide a refund.Thoroughly disappointed in how I was treated and didn't receive what I paid for. Per the pictures you can see the site is broken. They know it's broken and refused to make it right. It's been an all day outage..not just a couple hours.

  Business Response

  Date: 11/30/2022

  Thank you for bringing your concern to our attention. The CE Shop is committed to providing students with a satisfactory experience. We have reviewed your account and a member of management will reach out to you directly to address your concern.  

• Initial Complaint

  Date:11/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the 75 hour course. There are multiple interruptions and problems while taking the course. I've been logged out automatically by them while signed in. It spins and spins at time without going to the next page. There are messages often that if we are having problems to try to use another browser. Now, today, it logged me out before I can continue because according to their message that they are receiving many orders for their courses. Why should their orders affects the people who already purchased the course? It appears they are only interested in making lots of money and not in providing service. I've contacted the chat person who refuses to give me a refund and then disconnects. They've recently added course that I never signed up for that is due by year end (within a month time); with messages suggesting that we try to finish before year end! I requested for contact to make my complaint and the chat person then disconnects. I now have from 75hr course to 77 hour course.

  Business Response

  Date: 11/30/2022

  Thank you for bringing your concern to our attention. The CE Shop is committed to providing students with a satisfactory experience every time they contact our customer support department. We apologize for the website issues we have recently been experiencing. Our IT Department is working around the clock to resolve the issue. We have reviewed your account and have reached out to you directly to address your concern and resolve this to your satisfaction. We look forward to hearing back from you at your earliest convenience. 
  
  In regards to education in your account, the ***************** has changed the requirements for Pre-Licensing, effective 12/21/22. Students that do not complete their current 75-hour course by the deadline will be automatically enrolled in the new 77-hour course as soon as it is approved. Previous progress and time spent in their 75-hour course will be migrated, as the new 2 hours of content is being added to the end of the course. 

• Initial Complaint

  Date:11/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Problem Statement: "Law of Contract" real estate final exam file corrupted and doesn't load.Complaint: Completed the course 2 months back and since then have attempted 3 times to take the exam and every time, after the ******* releases the exam, i see the same error. "LMS LEAP Server encountered an issue. Please contact customer service". Reported issue with multiple tickets both with PSI and TheCEShop, takes 2 weeks every time with multiple follow **** to hear that IT team resolved the issue. That will let me again schedule based on availability of ******* and the slot and to my surprise will again see the same error. This cycle continued for 3 times so far, and every time, i end up loosing 3 weeks just to see and experience the same error. This issue is still open and have no idea if ever i will be able to finish and get over this. Completed remaining 5 exams with no issue, but this one course have impacted my scheduled vacation plan as well and i am helpless with no idea on who i should be escalating this. This one issue damaged their reputation completely. Proved incompetent. I don't regret complaining though the other 5 courses had no issues because i did give 2 months for their IT team to resolve this with all patience.Bottom Line: No customer empathy. Literally bad IT support to resolve a small issue. No way to validate if their fix is real. Days to respond but with the same old answer only when customer follow up not on their own.What I demand: Have some responsibility and seriousness especially when impacting customer's timeline. Learn to value and respect their time.What i recommend others: You should be lucky and pray for their systems to be up and running until you walk away with your certificates after the course completion. If you end up seeing a problem, you will be stuck forever.

  Business Response

  Date: 11/15/2022

  Thank you for bringing your concern to our attention. The CE Shop is committed to providing students with a satisfactory experience and we would love the opportunity to correct the issue. We have reviewed your account and have reached out to you directly to address your concern.  

  Customer Answer

  Date: 11/15/2022

   
  Complaint: 18404932
  
  I am rejecting this response because:  I have been hearing to this answer for last 2 months, and never it was corrected till date. The frustration i as a student have is after a wait of 2 months and giving the business an opportunity multiple times without complaining, and iterating thru 3 attempts so far just to see the same error on screen. Do they really understand the pain a student would go through because of their negligence ?

  This is an issue with a student career, do they really eligible to be in business if have no customer empathy ? How come business now started responding in a day when complained here with BBB? What happened to their SLA's of ***** hrs and the attitude of not responding ever until student follow up on his case ? So we work in fear and look this as commercial. No one have any right to stay in the business when it comes to impacting student career.

  This is not resolved yet, and they reaching out to me is NOT a solution.

  Sincerely,
  
  *************************

  Business Response

  Date: 11/29/2022

  Thank you for bringing your concern to our attention. The CE Shop is committed to providing students with a satisfactory experience every time they contact our customer support department. We reached out directly to you on 11/15/22 regarding the issue and it was resolved successfully. While we understand the frustration of the error that happened we appreciate the opportunity of fixing that and allowing you to be able to pass and test on the course with no further reported issues. 

  Customer Answer

  Date: 12/05/2022

   
  Complaint: 18404932
  
  I am rejecting this response because: The issue got resolved by the business ONLY after escalating to BBB reporting on the issue that it fails to launch the exam. I as a student with all patience have tried to work with your customer service for over 2 months and it repeatedly failed to launch the exam in all my 3 attempts i have made. Customer empathy is what i didn't see in ***********************. Making one to wait for 2 months to get an issue resolved and NOT being serious as it impacts student career, is what i personally didn't like. i hope the business will take it serious going forward and NOT repeat this with any other student is all i could wish for. 

  I still recommend the business to others, but inform to be well aware of such surprises.

  
  Sincerely,
  *************************

• Initial Complaint

  Date:11/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 25 hour post licensing course for ************ I have been trying to take the final exam since the end of August. My license lapsed on 10/4/22. I have a test scheduled for the 6th time next week and of course had to pay for the 6th time. I have tried to get a refund and each time they tell me they have it in the system (still no refund). I would like to make sure this test will work next week before hand. I will now have to pay to have my license reinstated due to technical issues on their end. The worse part besides spending way to much money is that every time I call with the problem I am on the phone for an hour and they tell me it is fixed and it IS NOT!

  Business Response

  Date: 11/03/2022

  Thank you for bringing your concern to our attention. The CE Shop is committed to providing students with a satisfactory experience every time they contact our customer support department. We have reviewed your history of interactions and will reach out to you directly to resolve your request.   

• Initial Complaint

  Date:10/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an online mortgage license course that was to include an ****** continued education course. My experience with the online class was absolutely miserable. We were given 12 days to complete the course from the date started. I submitted my final 2 "assignments" on day 11 and was unable to take the final test on day 12 (although I completed everything required) because the assignment (a 2-word answer) was still not graded by a professor. I literally sat there for 30 hours waiting to take the final test but was not given access. The class advertised professors available 7 days a week. I tried contacting a professor for 2 straight days. I submitted 2 escalations by phone. I contacted the online chat service. No one was able to help me. A person on the phone told me that the professor refused to grade my assignments because I was up against the clock. Even though I completed all of the work and went through 20 hours of slides, I am now being told that I have to repurchase the class and start over. On top of that, the 8-hour continued education course is nowhere to be found on my registration page. I contacted the school for clarification, and they told me they would release my 8-hour continued education course within 30 days even though the deadline to submit continued education to the state for my license renewal is 12/31/2022. In my 20 years of taking online mortgage classes, etc., I have never been treated so poorly as I have been by the CE Shop. As I'm writing this, I still have not been contacted even though I submitted several escalations. I would like my money back so I can move forward with a different company.

  Business Response

  Date: 10/26/2022

  While The CE Shop strives to ensure our students are satisfied with their courses, we do have to follow the regulations set by the Nationwide Multistate Licensing System and Registry (****). The **** requires students to choose a start date, and allows for ********************************************************************* order to ensure students are able to complete their course within the required timeframe, we include a schedule to follow on the course syllabus. This is addressed on the first page of the course.  
  
  Assignment completions, and the timeframe for the instructor to review the assignments are addressed on page 7 of the course. During the course, youll complete four assignments that allow you to interact with an instructor. For these assignment lessons, well present you with a question that requires some critical thinking and a short answer response on your part. Well provide you with some initial feedback while your response awaits instructor review, you'll also be able to proceed in your course. An instructor will read your response for completion and may engage you in a discussion to reinforce or clarify certain points from your response. Responses to assignments are reviewed Monday through Friday (except holidays), within 1-2 business days of receipt. 
  An instructor will **** your assignment complete if youve demonstrated the necessary effort to respond to the question. If a response doesnt demonstrate the necessary effort, the assignment will be ****ed incomplete and youll need to submit a new response. You will not be able to access your course final exam until all assignments are ****ed complete, so plan accordingly. Remember, the instructor may engage you in a discussion related to your response, so be sure to check out any comments left by the instructor. 

  
  Additionally, on page 8 of the course students have to read, and **** they understand, the following I will submit responses to all course assignments by Day 7 of my course (6 days remaining) to ensure enough time for an instructor to review my responses, **** assignments complete, and for me to pass my final exam before the course end date. My assignment responses will be reviewed Monday through Friday (except holidays), within 1-2 business days of receipt.  
  Unfortunately, since the last assignments were submitted on day 11 instead of day 7 as well as being submitted on a Friday, there was not time for the assignments to be reviewed by your twelfth day in the course.  
  As stated in the Terms and Conditions agreed to upon enrollment, The CE Shop refund and expiration policies are as follows: 
  
  Refund: The CE Shop is committed to student satisfaction. If you are unsatisfied for any reason, The CE Shop will refund the purchase price of any course if the refund request is submitted within 30 days of purchase, prior to course expiration, and the course is not more than 50% completed. 
  
  Expiration: If your course has fully expired, you may repurchase the course at 50% off of the current retail price one (1) time. This option is only available for 30 days after the full expiration date of the course. If your course expires a second time, you will have to repurchase the course at full price. 
  
  Since you are not eligible for a refund on this course, and it was not completed within the required timeframe, unfortunately the only option would be to repurchase the course and start over. If you click on Re-purchase course from your account, it will be added to your cart with the 50% discount already applied.  

  Customer Answer

  Date: 10/28/2022

   
  Complaint: 18310674
  
  I am rejecting this response because:

   

  Not only is the 12-day timeframe deceiving (since you actually have to finishe the coursework in 7 days), but I'm also still dealing with the following issues from the CE Shop:

   

  1. I'm still waiting for the results of my 2-hour MI course to show up in the NMLS.

  2. When I paid for the course, it was to include an 8-hour ******************** It's not available in my course homepage - still.

   

   

  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 11/02/2022

  The CE Shop, Inc. is committed to providing students with a satisfactory experience while maintaining the boundaries outlined within the terms and conditions. 
  
  
  The MLO syllabus indicates that no assignments are required after Day 6. The statement agreed to on Page 8 encourages students to complete assignments by Day 7 to ensure enough time for grading. The rest of the course content can be completed through Day 12.

  The CE courses from your Premium Package purchase are applied to your account as a credits. You can add the courses to the cart and click Apply Credits below the cart summary to check out with a $0 balance. To see the credits in your account, you can click Credits & Gift Cards on the left after you login. 
  
  The 2 Hour MI SAFE: State Pre-licensing Course was reported on 10/25/22.

• Initial Complaint

  Date:10/06/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Customer paid $325 to take 75 hours of course material and to prepare for the ************** real estate sales person course hours were completed company States customer not eligible to sit for the exam.

  Business Response

  Date: 10/07/2022

  Thank you for bringing your concern to our attention. The CE Shop is committed to providing students with a satisfactory experience.  We have reviewed the account and show the student purchased through a partner school called *****************************. The student had only made 4% progress in the year allotted time frame . In order to qualify to sit for the exam with ******** a student must fully complete and pass the course content in full and receive a certificate of completion.