Complaints

This profile includes complaints for American Medical Response Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

American Medical Response Inc has 274 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  American Medical Response Inc

  6363 S Fiddlers Green Cir Fl 15 Greenwood Vlg, CO 80111-5011

• 

  American Medical Response, Inc.

  1041 Fee Dr Sacramento, CA 95815

• 

  American Medical Response (AMR)

  PO Box 671 Syracuse, NY 13201

• 

  American Medical Response, Inc.

  888 E Lindsay St Stockton, CA 95202-2642

• 

  American Medical Response of Connecticut Inc.

  335 Connecticut Ave Bridgeport, CT 06607-1013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 07/20/17 an ambulance service service was used, Lifeline Medical Transport, and on 07/29/17 they were paid the network contracted rate of $699.15 for this service from my medical insurance, ****** Permanente ******************* Ambulance Claims. The Lifeline Medical Transport, apparently the same as their parent company, Global Medical Response and American Medical Response billed for this service and accepted payment for this service but did not post this to my account as paid. This payment has been verified by ****** Permanente as being paid on 07/29/17. American Medical Response then sold all their alleged bad debt to ******** **************** LLC who then hired ************************ LLC, a collection agency, to file an erroneous collection on my credit report Experian on 01/24/23 as well as send me a letter on 01/29/23 attempting to collect a debt that was already paid by ****** Permanente. I am not sure if this is an accounting error by American Medical Response or a purposeful double billing practice. After contacting Global Medical Response to inform them about them already being paid what they were due by my insurance company and to let them know they should contact ****** Permanente to discuss their billing under the network contract rate and that they already accepted payment but did not post to my account they stated they could not help me since they had already sent/sold this to a collection company. I have communicated this same issue by email and by letter to the collection company, ******* Financial Services LLC, but they have not responded or resolved. All of the parties above refuse to help so far to resolve this issue.

  Business Response

  Date: 03/30/2023

  March 30, 2023
  
  Better Business Bureau
  PO BOX 191279
  *****, ** *****
  
  
              RE:      Ambulance Transport
                          BBB Case number:    19628139
  
  
  Dear Better Business Bureau:
  
  Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality service.
  
  The consumers concerns have been reviewed. AMR does not have any insurance information or record of a claim filed to ******.  If the consumer has an Explanation of Benefits (EOB) or additional documents, please fax to ************ to research further. At this time, the balance remains due.
  
  If the consumer would like to discuss payment options, please contact collection agency at **************.
  
  
  
  Sincerely,
  
  
  ****************
  Patient Advocate
  American Medical Response

  Customer Answer

  Date: 03/30/2023

   
  Complaint: 19628139
  
  I am rejecting this response because:

  The collection agency has voided out this claim based on my dispute.  American Medical Response bought a company called Lifeline Medical Transport which did accept the payment for this.  If Lifeline did not convey this message presale that cannot become my problem.  American Medical Response refuses to call ****** themselves to verify billing and payment given to the company they purchased.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Mar 31 2022, AMR provided ambulance services for my elderly mother. I subsequently received a bill for $574.58 which I promptly paid. several months later I was reviewing my mother's ******** claims and saw the ambulance bill and it read that our portion was only $275.00 as ******** had paid$299.58. I took no action figuring that the accounting department would see and return the overpayment amount. On October 30 2022 My mother took the exact same ride and received the exact same bill and ******** had already paid the exact same amount for this trip as it had for the Mar 31 trip. This time I called AMR and told them all of the aforementioned details and stated that they could use the amount they overcharged me last time to pay for this trip and they would only owe me the remaining $50.00. The person I spoke to didn't see my logic and insisted that we owed the full $574.58 and nothing else would;ld do. I told him that if he thought that I was going to fall prey to their attempts to double bill for their services then he was mistaken Now I receive weekly billing e-mails and yesterday received the threat to turn it over to collections and do credit reporting. I am livid that they are trying to take advantage of and prey on the elderly. I am sure that if I wasn't screening her bills and accounts that she would have paid it no questions asked every time they sent it and not remembered a thing about it. Sidebar: I found out that she bought additional car care coverage from 2 different companies costing hundreds of dollars a month each because of flyers they had mailed to her and she thought that's what she was supposed to do.

  Business Response

  Date: 03/28/2023

  March 28, 2023
  
  Better Business Bureau
  PO Box 191279
  *****, ** *****
  
  
              RE:                  Billing Inquiry
                                      BBB Case Number:    19602973
  
  
  Dear Better Business Bureau:
  
  Thank you for taking the time to contact our office with the consumers concerns.  American Medical Response (AMR) values our customers, and strives to provide quality service.
  
  Our office reviewed the consumers account and made contact with the consumer.  At this time, the account is under review to have the appropriate adjustments applied and the consumer will be issued a refund for any remaining overpayment.  Please accept our sincerest apologies for any inconvenience this may have caused.
  
  Should the consumer have further questions, I may be contacted directly at **************.
  
  Sincerely,
  
  
  
  ****************
  Patient Advocate
  American Medical Response
  

• Initial Complaint

  Date:03/14/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February to March. Date uncertain. I have been sent email regarding a bill, but only given a phone number to call. Calling the number resulted in no answer, no automated assistance. Effectively, a dead line that picks up when called, but that's it.I am concerned that this is a fishing effort. My browser blocks the website given as a site of malware or other concern, so I have not gone to it.I tried contacting the company, but am worried that doing so has marked my phone for phishing and automated calls, and I see no way to verify that this is a legitimate company.

  Business Response

  Date: 03/23/2023

  March 23, 2023
  
  Better Business Bureau
  PO BOX 191279
  *****, ** *****
  
  
              RE:      Ambulance Transport
                          BBB Case number:    19596740
  
  
  Dear Better Business Bureau:
  
  Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality service.
  
  An invoice was mailed to the consumer regarding services rendered. The consumer may log in to her account by visiting www.pay.amr.net.  At this time, the consumer is responsible for a balance of $997.34.
  
  Should the consumer have any further questions or would like to discuss payment options, please contact our customer ********************** department at **************.
  
  
  Sincerely,
  
  
  ****************
  Patient Advocate
  American Medical Response

  Customer Answer

  Date: 03/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:03/13/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1-14-2023 I was taken to the hospital by an amr ambulance and I have reached out through phone calls and g- mails on several occasions and repeatedly provided my health insurance info which is primary ********** /blue shield and secondary is Medi-Cal to their billing department and yet they have yet to bill my primary insurance as of this date as once my primary pays their portion then my secondary will pay the remaining balance . Be advised I have been assured as I spoke to my insurance plans that this is a very simple procedure if only amr would bill them accordingly . Furthermore, after my 7 phone calls and 2 G-mails providing over and over my insurance info amr has the audacity to now send the bill to a debt collector !!!! In addition, I have never even received a copy of this bill and as of 20 minutes ago neither had my insurance carriers . Amr , for the 10th time please bill my insurance !!!

  Business Response

  Date: 03/27/2023

  March 27, 2023
  
  Better Business Bureau
  PO Box 191279
  *****, ** *****
  
  
              RE:      Ambulance Transport
                          BBB Case Number:    19592074
  
  
  Dear Better Business Bureau:
  
  Thank you for taking the time to contact our office with the consumers concerns.  American Medical Response (AMR) values our customers and strives to provide quality service.
  
  AMR thoroughly reviewed the consumers account.  At this time, the trip has been cancelled from collections and a claim has been filed with the consumers primary insurance carrier.  The account will remain on hold pending their response.  We would like to thank the consumer for bring this matter to our attention.  Please accept our sincerest apologies for any inconvenience this may have caused.
  
  Should the consumer have any further questions or concerns, I may be contacted directly at **************.
  
  Sincerely,
  
  
  
  
  ******************
  Patient Advocate
  American Medical Response

  Customer Answer

  Date: 03/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  In addition be advised that my primary insurance paid the bill with the exception of $100 which now needs to be sent to my secondary insurance (whose info you have ) to get your final $100 . Lastly , I also need to have any negative entries on my credit report removed by both credence and amr as this bill never should have gone to collections .
  Sincerely,
  
  Sierra Lang

• Initial Complaint

  Date:03/13/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received a medical bill from AMR that I am unable to afford. AMR offers a patient assistance program called ******************* The application requires me to submit the previous years tax return along with other income documentation. The bill is 1/3 of my income from the submitted tax year and currently I am on unpaid medical leave due to high risk pregnancy complications. My baby is due next week. I cannot afford to pay anything toward this bill. I received a letter denying my application for the reason that my "income exceeds the ****************** Guidelines". In my application I included a pay schedule that shows my pay being cut off 3/1/23. I called AMR only to find out that ****************** Program does not accept phone calls and the guidelines of the program are not disclosed to patients. No one that I spoke with could answer the following questions:1. What are the compassionate care guidelines?2. How is patient qualification determined?3. What is the maximum income that is accepted to qualify for financial assistance?4. What percentage of income must a bill be in order to qualify for financial assistance?I was also denied access to speak with a manager. This was my 2nd time applying for financial assistance. The 1st time I was denied for the same reason although the application followed a series of hospitalizations resulting in financial hardship due to my inability to work. I responded to my denial with a letter explaining my financial situation along with a list of my recent hospitalizations. The letter received not response. The problem is this is an entirely computer generated system. There is no real person looking at my case. I am being denied by AI but the truth is I do not have funds to pay this bill nor will I anytime soon. The business has not tried to solve the problem in any way. Although I have remained in contact with the business the bill has collected interest, growing from $8,922.01 to $10,455.01 Date of service: 1/20/20

  Business Response

  Date: 03/24/2023

  March 24, 2023
  
  Better Business Bureau
  PO Box 191279
  *****, ** *****
  
              RE:       Ambulance Transport
                          BBB Case number:      19591513
  
  
  Dear Better Business Bureau:
  
  Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality service.
  
  The consumers concerns have been reviewed and the consumer was contacted.  At this time, the assistance application has been reprocessed and approved for 100% waiver of the bill.  There is no balance remaining on the consumers account.
  
  Should the consumer have any further questions, please contact our customer ********************** department at **************.
  
  Sincerely,
  
  
  ****************
  Patient Advocate
  American Medical Response
  

• Initial Complaint

  Date:03/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My child was experiencing a health problem on Nov 22, 2022, so we called 911 and she was transported by AMR to a local Hospital. We received a bill almonst 2 months later, dated Jan 25 for $2398.77, Bill ID **************** submitted the bills to my insurance company, **************** I received a check from them around Feb 25th.I went to pay the bill Feb 28th, and noticed there was a discount of $719.63 available if I paid before Feb 23rd in full, or if I begain a payment plan. I called and asked AMR if they would honor the discount, after a long hold they said yes, if I paid the full balance now. So I paid $1679.14 with my credit card while on the phone. The AMR rep said the discount would take a few days and to check back in a few weeks. I called back today, on March 13th. The rep I got today said because I didn't make the payment before Feb 23rd no discount could be made. I told them it was counter to what I was told, and I asked to speak to a supervisor. I was directed to ************************. He could not apply the $719.63 discount, but he would email another department for approval. After reading the reviews here, I decided to submit a complaint as many of the ones I read here seem to be similar where a discount is offered by AMR over the phone, and then not honored.

  Business Response

  Date: 03/22/2023

  March 22, 2023
  
  Better Business Bureau
  ******************************************************>*****, ** *****
  
  
              RE:      Ambulance Transport
                          BBB Case Number:  19591452
  
  
  Dear Better Business Bureau:
  
  Thank you for taking the time to contact our office with the consumers concerns.  American Medical Response (AMR) values our customers, and strives to provide quality service.
  
  American Medical Response has reviewed the consumers account.  On February 28, 2023, the consumer was misinformed that the discount he received,was still valid.  The consumer paid $1,679.14 as payment in full.  As the consumer made the payment in good faith, we consider the account satisfied and the balance will be waived.  We thank the consumer for brining this to our attention, and apologize for any inconvenience this has caused.
  
  Should the consumer have any further questions or concerns,I may be contacted directly at ***************.
  
  Sincerely,
  
  
  
  ******************
  Patient Advocate
  American Medical Response

  Customer Answer

  Date: 03/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  But it is not my fault I was misinformed by your staff.
  

  After reading many... MANY of the complaints on BBB for AMR, I believe this is a chronic issue, if not "common practice" to offer discounts and then not honor them.  This tells me their needs to be an overhaul of their workflow to prevent any additional "misinformation" coming from AMR to other customers in the future.  Maybe they need to documents these offers with an email to the end user?????

  I am very grateful for you resolving this so quickly,

  
  Thank you very much!
  
  *****************************

• Initial Complaint

  Date:03/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill from AMR with the total charge listed for a date of service in October 2022. The bill did not show any healthcare provider deductions, so I paid the full amount on the bill. I found out a month later, from my healthcare provider, that it had also been charged and my healthcare provider had covered part of the charge. I never received an adjusted bill that showed the new cost that I was supposed to pay. Due to the fact that the healthcare provider covered a portion of the bill, the account was overpaid $1759.14 and called customer support (CS) on January 6, 2023 to reclaim the credit on my account. When I called I was told that there was a hold on my account and that they would not process my refund until it had been resolved. I was asked to call back in 2 weeks to allow for processing of my complaint and credit. I called back on January 19, 2023 and was told by the representative that they could not process my credit because the hold had not been lifted as they were in dispute with my healthcare provider. I called my healthcare provided and let them know the details of the call. The healthcare provider then called AMR and cleared up the fact that they would not be receiving any more money from them as they are out of network and that the amount paid was the total that AMR would receive. AMR (CS) then said allow for several weeks to allow for processing of the credit. I called back on March 6, 2023 and was told once again that they had not processed my request for credit reimbursement and the representative filed an urgent request to have the balance sent back to me after it had been approved by a supervisor. I called back on March 10, 2023 and asked for an update only to be told by (CS) that nothing had been processed and to call back again on March 13, 2023. When I called on the 13th the representative told me once again that the claim had not been processed and to allow for 2 more weeks for the possibility for the credit to be processed

  Business Response

  Date: 03/22/2023

  March 22, 2023
  
  Better Business Bureau
  PO Box 191279
  *****, ** *****
  
              RE:       Ambulance Transport
                          BBB Case number:      19591161
  
  
  Dear Better Business Bureau:
  
  Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality service.
  
  We have reviewed the consumers concerns.  At this time, the proper adjustments have been applied to the consumers account.  At this time a refund has been issued and a check has been mailed to the consumer. Please allow **** business days for receipt.  We apologize for the delay and would like to thank the consumer for bringing his concerns to our attention. 
  
  Should the consumer have any further questions, I may be contacted directly at **************.
  
  
  Sincerely,
  
  
  ************
  Patient Advocate
  American Medical Response

• Initial Complaint

  Date:03/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AMR is attempting to collect a debt on me that was never served. They are claiming I took an ambulance ride in ********** in 2016 when I was actually living overseas. They are impossible to reach and have made the process a headache. The debt was sent to collections and now I need to dispute it with the credit monitoring companies.

  Business Response

  Date: 03/23/2023

  Please find attached our response to this consumer's complaint.  Please contact me at ************** if there are any further questions or concerns. 

   

  ****************** 

  American Medical Response

• Initial Complaint

  Date:03/11/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2017 I had a medical emergency and I walked into the wrong department of the hospital, so they had to put me in an ambulance and drive me a block to the front of the hospital At the time I had medical as well as VA Benefits and Tricare I was fully covered. The medical response team refused to let me walk and even after providing them with all my insurance information tried to charge me. After it was effecting my credit so bad I couldn't buy a house the collection came off my credit report. Well today as I am looking to buy a house and finally got my credit score to a 710 I had a ping from ******* financial service for a bill from Jan 2023. That is all it says. As I look back at all my evidence I sent them and now when I am about to buy a house this shows up on my report. I am ****** exhausted, disgusted, and for a lack of better words appaled at the attempt to take the little bit of money I do get from the government for my service in the Navy which is what led to my 100% disability. This disgusts me that a company who claims to be "for their servicemembers," is now hunting me down for a bill in 2017, for an ambulance ride that was literally no figuratively but literally around the block

  Business Response

  Date: 03/21/2023

  March 21, 2023
  
  Better Business Bureau
  PO BOX 191279
  *****, ** *****
  
  
              RE:      Ambulance Transport
                          BBB Case number:    19583072
  
  
  Dear Better Business Bureau:
  
  Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality service.
  
  The consumers concerns have been reviewed. The transport occurred on May of 2017, and did not originate from the wrong department of hospital as stated. If the consumer would like to request records, please visit www.************/AMR. The proof of eligibility submitted by the consumer does not cover for date of service.  If the consumer has additional proof of eligibility for date of service, please fax to ************. At this time, the charges remain patients responsibility.
  
  If the consumer would like to discuss payment options, please contact collection agency at **************.
  
  
  
  Sincerely,
  
  
  ****************
  Patient Advocate
  American Medical Response

• Initial Complaint

  Date:03/10/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the ambulance to transport me to **************** in ******* ** on March 8th, 2023. The bill was submitted and paid by ********* ******** submitted the remaining amount to BCBS and BCBS paid the remaining amount on March, 3rd. I continue to get bills and harassing texts from AMR saying that I must pay the remaining $93.64 that BCBS told them by phone call had been payed. They continue to claim the bill is unpaid. I would like a statement stating that they have received the money and insurance has paid the bill in full.

  Business Response

  Date: 03/23/2023

  March 23, 2023
  
  Better Business Bureau  
  ************************************** 200
  *****, ** *****
  
  
  RE:                             Ambulance Transport
  BBB Case Number:      19581583
  
  
  Dear Better Business Bureau:
  
  Thank you for taking the time to contact our office with the consumers concerns.  American Medical Response (AMR) values our customers and strives to provide quality service.  Many processes are in place to ensure compliance with all regulatory requirements.
  
  Our records do not reflect a payment from the secondary insurance carrier. We attempted to contact the consumers secondary insurance carrier to obtain proof of payment but were unsuccessful.The consumer was then contacted by phone to discuss the account.  At this time, the account will remain on hold pending additional payment correspondence from the carrier or from the consumer. 
  
  Should the consumer have any further questions or concerns, I may be contacted directly at **************.
  
  Sincerely,
  
  
  
  ******************
  Patient Advocate
  Global Medical Response

  Customer Answer

  Date: 03/23/2023

   
  Complaint: 19581583
   
  I am rejecting this response because:  
  I submitted to AMR a copy of the payment in full sent to me by BCBS. It says that they received all they asked for, yet they refuse to listen and continue to harass me with phone calls and texts. They BCBS representative old them on the phone that the whole bill had been paid. Companies should not be allowed to bill people when they have already received full payment.
  Sincerely,
  
  *************************

  Business Response

  Date: 03/31/2023

  March 31, 2023
  
  Better Business Bureau 
  ************************************** 200
  *****, ** *****
  
  
  Re:              Ambulance Transport
            BBB Case Number: 19581583
  
  
  Dear Better Business Bureau:
  
  Thank you for taking the time to contact our office with the consumers concerns.  American Medical Response (AMR) values our customers and strives to provide quality service.  Many processes are in place to ensure compliance with all regulatory requirements.
  
  AMR previously contacted to the consumer to discuss the account. At this time, the consumer has provided additional payment information from the insurance carrier.  ************* payment has been confirmed and will satisfy the account.  A zero-balance invoice will be mailed to the consumer once the payment has fully posted.  We would like to thank the consumer for bringing their concerns to our attention and apologize for any inconvenience this may have caused.  
  
  Should the consumer have further questions or concerns, I may be contacted directly at *************.
  
  Sincerely,
  
  
  
  
  *****************************
  Patient Advocate
  American Medical Response

  Customer Answer

  Date: 05/05/2023

  I was happy with the result. I just couldn't find the right button to click or box to fill on your last email. I did find a check box and clicked satisfied with outcomes.