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Business Profile

Ambulance Services

American Medical Response Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ambulance Services.

Complaints

This profile includes complaints for American Medical Response Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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American Medical Response Inc has 174 locations, listed below.

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    Customer Complaints Summary

    • 702 total complaints in the last 3 years.
    • 225 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a grand mal seizure at work on 12/19/2024, I was unconscious actively seizing and my co-workers called 911. ****** Ambulance came and took me to ************. They took my insurance information and never told me that my carrier is out of network. I've called their billing customer ********************** and was advised that they are out of network for most large insurance carriers (UHC and Anthem) and that it is a typical practice to balance bill patients for the difference. My insurance carrier paid them almost $800 even though the claim was out of network but I am still being billed over $1500 for the difference. If my insurance was in network the $1500 they are billing me for would be a contractual adjustment. There are federal laws in place protecting patients from surprise medical billing but no state law in ********. The ethical thing to do would be to accept what you would be paid in an in network situation given this was an emergency and you CHOOSE not to contract with major insurance carriers. I have called billing and no one will help me with the situation. I have requested a patient advocate but have not heard from them yet. I have also contacted the ************ Commissioner to find out how they can help me resolve this.

      Business Response

      Date: 03/14/2025

      March 14, 2025

      Better Business Bureau
      PO BOX 191279
      *****, ID *****


      RE:       Ambulance Transport
                              BBB Case number:      23030685


      Dear Better Business Bureau:

      Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality **********************.

      The consumer was contacted regarding her concerns. Due to insurance being out of network, the consumer is responsible for any unpaid portion and was suggested to file an appeal directly with her insurance carrier for additional payment. The consumer asked for the contracted rates however was advised it would not apply as AMR is a non-participating provider with her insurance carrier and consumer disconnected call. At this time, the balance remains due. 

      Should you have any further questions or if the consumer would like to discuss payment options, please contact our customer ********************** department at **************.


      Sincerely,


      ****** *.
      Patient Advocate
      American Medical Response

    • Initial Complaint

      Date:03/04/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am disputing an invalid account reported by ********************** on my credit report. This account is inaccurate, unverified, and violates the the Fair Credit Reporting Act (FCRA). Since it does not meet the legal standards for reporting, I request its immediate removal. If the furnisher cannot provide proper validation, it must be deleted per federal law.

      Business Response

      Date: 03/14/2025

      March 14, 2025

      Better Business Bureau
      PO BOX 191279
      *****, ID *****


      RE:                   Ambulance Transport
                              BBB Case number:      23018380


      Dear Better Business Bureau:

      Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality **********************.

      AMR has reviewed the consumers concerns.  Invoices were sent to the mailing address obtained at the time of service for services rendered on May 26, 2020, which was determined to be a previous residing address.  After not receiving returned mail, the account defaulted to an outside agency.  At this time, the balance remains the consumers responsibility.

      Should you have any further questions, please contact our customer ********************** department at **************.


      Sincerely,


      ******* *.
      Patient Advocate
      American Medical Response

    • Initial Complaint

      Date:02/26/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son was transported via ambulance 1/27/21 via ambulance at the Firefighter/EMT's request. My son was transported to ****** where our son has been a member since 2012. He was taken there at my request since that is the insurance provider we have. Note, ***'s ask about hospital preference and it was made clear that we were ****** members. We were then asked to give our KP Member # to the gentleman who was inputing our son's information to what looked like a tablet. Fast forward 3 years later we receive a bill for payment in the amount of $1,925.71. Why would I need to pay for an ambulance when they were given this information and they knew we were headed to ****** because that was our insurance provider? The insurance # (member #) was provided to them. It was provided when they loaded us into the ambulance and they gave it to ****** when we arrived at the hospital. How is it that they don't have it available?Additionally, upon further research it is shown that AMR is know to "mistakingly" not bill customers and then request payments at a later time. This is not only unethical, but negligent. We already pay for insurance and insurance that is meant to cover these astronomical fees.Lastly, an attempt to provide our information was made however the representative who was in another country (*****) was asking for my social security over the phone. Why would I give anyone my social security over the phone? From another country? It was made clear to him that they had my son's insurance information and that a social security number would not be provided. No one seeks medical treatments and provides their social security - especially not over the phone.I do not mind paying for a "copayment" for my son's transportation. However, I do not see how asking me to pay $2,000 is fair, just, or ethical.There has also been a letter we received from ************** Collector) that we would like corrected.

      Business Response

      Date: 03/11/2025

      March 11, 2025

      Better Business Bureau
      PO BOX 191279
      *****, ID *****

                  RE:       Ambulance Transport
                              BBB Case number:      22994023


      Dear Better Business Bureau:

      Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality **********************.

      AMR has thoroughly reviewed the concerns raised by the consumer.  Many patients come in contact with Emergency Medical Services because of friends,family, bystanders, or law enforcement officials.  Ambulance services were requested through the 911 system on the consumers behalf based on his condition at the time of service.  AMR provided appropriate care and transport; therefore, the charges incurred for services are valid and correct.  

      The documentation from the time of service was reviewed and no insurance information was received.  Unfortunately, we did not receive any further communication on this trip and the balance ultimately defaulted to collections on September 3, 2021.  The consumer later received a collection agency notice which prompted contact to our office on February 9, 2024.  At this time, the balance for this trip remains due with the collection agency.

      Should the consumer have further questions, please contact our customer ********************** department at **************.

      Sincerely,


      ****** *.
      Patient Advocate
      American Medical Response

    • Initial Complaint

      Date:02/24/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi there, I checked my credit report and have a collection report on my account of 2380. I dont remember the exact day but I was dialed to receive any type of information in the mail regarding any bill for a non emergency services. I never got the chance to provide any type of insurance or notified of any bill before collections showed up on my account. Please contact me regarding this situation.

      Business Response

      Date: 03/05/2025

      March 5, 2025

      Better Business Bureau
      PO BOX 191279
      *****, ID *****

                  RE:       Ambulance Transport
                              BBB Case number:      22986150


      Dear Better Business Bureau:

      Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality **********************.

      Our office has reviewed the consumers concerns.  Several invoices were sent to the consumers address obtained at the time of service in 2020.  The consumer did previously contact our office prior to any collections activity and was also offered our financial assistance application which was not completed.  In time, the account defaulted to collections as there was no further communication. The account later transferred to collection agency ********************************* and the consumer can request a copy of the medical records at ***************************************** for further information.  At this time, the consumer is responsible for the balance due. 

      We understand that emergency medical care is an unexpected expense and encourage the consumer to contact ********************************* ************** to inquire about current available options.

      Should the consumer have further questions, please contact our customer ********************** department at **************.

      Sincerely,


      ****** *.
      Patient Advocate
      American Medical Response

    • Initial Complaint

      Date:02/24/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      At 01/16/2025 I made a mistake and double payed American Medical Response for $517.66 (bank confirmation number is I15L6BLV9W). And I called AMR for that, they said they will do the investigation and reply to me. At Feb 7th I received a call from AMR told me that they have issued a refund check sent out on Feb 3d. But I did not receive it ever. At Feb 24th when I called AMR again, they told me the account is marked as refund success which is a lie since I never receive the check.

      Business Response

      Date: 03/06/2025

      March 6, 2025

      Better Business Bureau
      PO BOX 191279
      *****, ID *****


      RE:       Ambulance Transport
                              BBB Case number:      22983044


      Dear Better Business Bureau:

      Thank you for taking the time to contact our office with the consumers concerns. American Medical Response (AMR) values our customers and strives to provide quality **********************.

      Our office has thoroughly reviewed your concerns.  The consumers account is currently under review by our cash department to confirm if one of the payments made was returned as listed. Once an update is available, we will follow up with the consumer directly.

      Should you have any further questions, please contact our customer ********************** department at **************.


      Sincerely,


      ****** *.
      Patient Advocate
      American Medical Response

    • Initial Complaint

      Date:02/18/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had used ambulance service after my wife fell and had shoulder injury on June 23 2023. My insurance company paid ****** and that was the agreed contract. The service provider has sent a bill of ******* which I would like to be waived since insurance has paid.

      Business Response

      Date: 03/07/2025

      March 7, 2025

      Better Business Bureau
      *****************
      Meridian, ID *****


                  RE:       Ambulance Transport
                              BBB Case Number:                  22952376


      Dear Better Business Bureau:

      Thank you for taking the time to contact our office with the consumers concerns.  American Medical Response (AMR) values our customers and strives to provide quality **********************. Many processes are in place to ensure compliance with all regulatory requirements.

      AMR has thoroughly reviewed the consumers concerns.  The consumers insurance carrier does not contract with AMR in the area services were rendered.  However, after review, the balance has been written off and the consumer is no longer responsible for the balance due.

      Should the consumer have any further questions or concerns, ************* can be reached at **************.

      Sincerely,


      **** *.
      Patient Advocate
      American Medical Response

      Customer Answer

      Date: 03/07/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ********* ******

    • Initial Complaint

      Date:02/14/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Dec 7 2023 I had a medical emergency at home. Our doctor instructed to call 911. The fire department came said I needed to be seen urgently at a hospital for a stroke. AMR came took me to ************************************ I was tested and kept overnight. received bill Jan of 2024 from AMR Dec 30, 2023 due $565.84 I called immediately on 1/11/24 spoke ****** at AMR requested they bill balance to my secondary insurance *******. Said they would bill ******* for the balance disregard the bill. In March I received bill for $2569.88 I called both of my insurance companies ******** and *******. They told me that AMR submitted the claim under the wrong code number as a non emergency service. Which in fact it was an emergency service, the fire department emergency team could not determine if I was having a stroke and wanted me rushed to hospital. Both ******** and ******* said AMR should resubmit the claim as the charge is covered with both of my insurance companies. I spoke with **** at AMR on 3/18/24 requesting to resubmit the claim under the correct code **** said they would process a supervisor would call me back. On March 19 2024 at 12:33pm I spoke to *** at AMR assuring that the claim would be resubmitted within 1 to 2 weeks. If I didn't hear from them it was taken care of.AMR contacted me beginning of February 2025 saying I owed the entire amount of $2569.88 I called immediately on 2/11/25 at 2pm and asked to speak to a supervisor name was *******. ******* said they would not resubmit claim that my service was not an emergency according to the driver of the ambulance. I explained that I had spoken to two AMR agents that assured me that the claim was to be submitted correctly in 2024. I called ******** and they said that AMR did not ever resubmit the claim and I was past the timeframe to appeal. Requested AMR supervisor not received a call back. Charge needs to be written off by AMR, due to no fault of mine, AMR didn't process claim correctly as promised.

      Business Response

      Date: 02/20/2025

      February 20, 2025

      Better Business Bureau
      Po Box 191279
      Bosie,ID *****



                  RE:      Ambulance Transport
                              BBB Case number:    22942246


      Dear Better Business Bureau:

      Thank you for taking the time to contact our office with the consumers concerns.  American Medical Response (AMR) values our customers and strives to provide quality **********************.

      AMR has reviewed the concerns raised by the consumer.  Due to the age of the account, we are past the timely filing limits to appeal with the insurance carrier.  The charges will be written off.  The consumer will no longer be contacted regarding payment for this bill.  Please accept our sincerest apologies for any inconvenience this may have caused.

      Should the consumer have any further questions or concerns, I may be contacted directly at **************.

      Sincerely,


      ******* *.
      Patient Advocate
      American Medical Response

      Customer Answer

      Date: 02/21/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  AMR will off the charges and confirm that I am not responsible for these charges as well as AMR will no longer bill me or contact me for these charges.

      Sincerely,

      ***** ********

    • Initial Complaint

      Date:02/13/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      AMR billed me and received two payments of $5,010 for the same service in December of 2024. Despite multiple calls to their overseas customer **********************, no one could provide an estimated refund date. Supervisors were consistently unavailable, and there was no U.S.-based customer ********************** line. I received funds from my insurance company to cover ambulance services. One of the $5,010 payments was intended for a different ambulance provider, which only recently sent me their bill. AMR refuses to provide a timeline for when the refund could be processed stating that it could be up to a year.

      Business Response

      Date: 02/21/2025

      February 21, 2025

      Better Business Bureau
      ****************
      Meridian, ID *****


                  RE:       Ambulance Transport
                              BBB Case number:      22936873


      To Whom It May Concern:

      Thank you for taking the time to contact our office with the consumers concerns.  American Medical Response (AMR) values our customers and strives to provide quality **********************.  Many processes are in place to ensure compliance with all regulatory requirements.

      We have thoroughly reviewed the concerns raised by the consumer.  At this time, a refund of $5,010.47 is being processed to the consumer. The account will remain on hold pending completion. We would like to thank the consumer for bringing her concerns to our attention and apologize for any inconvenience this may have caused.

      Should you have further questions or concerns, I may be contacted directly at **************.

      Sincerely,




      ******* *.
      Patient Advocate
      American Medical Response

      Customer Answer

      Date: 02/28/2025

      As of now, the case I reported to the Better Business Bureau remains unresolved. I have yet to receive the $5,047 overpayment refund from December 2024. AMR has retained the funds for two months. A representative contacted me last week, assuring me that the refund was being processed, but a week has passed, and I have still not received it.

      Business Response

      Date: 03/14/2025

      March 14, 2025

      BBB
      ***************
      Meridian, ID *****


      RE:       Billing Inquiry
      BBB Case Number: 22936873


      Dear Better Business Bureau:

      Thank you for taking the time to contact our office with the consumers concerns.  American Medical Response (AMR) values our customers and strives to provide quality **********************.

      AMR has confirmed the two refunds of $2,505.35 have been received and cashed by the consumer as of March 5, 2025.

      Should the consumer have any further questions, I may be contact directly at **************.

      Sincerely,


      ******* *.
      Patient Advocate
      American Medical Response

      Customer Answer

      Date: 03/14/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ************

    • Initial Complaint

      Date:02/09/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear BBB,I received a letter from AMR asking me to file a claim for an ambulance ride from May of 2022. I received two letters asking me to appeal a the claim with an insurance company (******) that I no longer do business with. The first letter says an appeal was filed on my behalf but that I should also appeal the claim. The first letter states the outstanding smount is for *******. I received another letter for the same ambulance ride. The amount in the new letter is for *******. The letter goes on to say if the insuance company does not pay (,****** is rejected), then I am **************, I am not filing on my behalf since I do not know the true amount that I should appeal.I find these letters to be not only inaccurate but harrassing in nature. Sincerely,******* *******

      Business Response

      Date: 02/27/2025

      February 27, 2025

      Better Business Bureau
      PO Box 191279
      Bosie, ID *****


                  RE:      Ambulance Transport
                              BBB Case Number:    22919882


      Dear Better Business Bureau:

      Thank you for taking the time to contact our office with the consumers concerns.  American Medical Response (AMR) values our customers and strives to provide quality **********************. Many processes are in place to ensure compliance with all regulatory requirements.

      AMR has thoroughly reviewed the consumers concerns. Upon review, the proper adjustments will apply and the consumer is no longer responsible for the balance.  We will send a zero-balance invoice to the consumer once the account has been completely updated.  We would like to thank the consumer for bringing this matter to our attention and sincerely apologize for the inconvenience this has caused.  

      Should the consumer have any further questions or concerns, I may be contacted directly at **************.


      Sincerely,


      ******* *.
      Patient Advocate
      American Medical Response

      Customer Answer

      Date: 02/27/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* *******

    • Initial Complaint

      Date:02/03/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In March 2024 I required transport from our emergency room to another hospital for services not available at our facility. AMR has a monopoly in our area for ground transport. They negotiated with my insurance until October, and finally sent me a bill for nearly half of the $2408.91 bill ($1035.94). We did notify AMR we intended to appeal with our insurance (because our deductible for the year was met). We finally received the appeal back on January 3, 2025 denying our appeal because our insurance already paid the maximum allowed for ambulance transport. AMR simply passes on all remaining charges to patients. In the interim, AMR had sent us to ************** the process of investigating this, I learned that AMR also billed A0427 CPT code which is their highest level of care for "advanced life support" during a transport, yet I required no medical interventions of any sort, not even lights and sirens.AMR is demonstrating predatory business practices by passing on additional fees for services to consumers/patients in an area where there is no competition. Furthermore, they are passing on charges that are inflated through billing that I believe constitutes insurance fraud by charging for services they did not provide. In fact, my next contact will be to my state insurance commissioner.

      Business Response

      Date: 02/21/2025

      February 18, 2025

      Better Business Bureau
      ****************
      Meridian, ID *****

                    RE:        Ambulance Transport
                                   BBB Case number:       22893712


      Dear Better Business Bureau:

      Thank you for taking the time to contact our office with the consumers concerns.  American Medical Response (AMR) values our customers and strives to provide quality **********************.

      Our rates are competitive for the communities we serve, and meet all the applicable local, state, and federal limitations. Ambulance provider fees typically include a base charge for the transport, a per mileage fee and any applicable ancillary charges. It has been determined our crew provided treatment and care appropriately based on your condition. The ALS level of service was billed appropriately. Please visit ********************************************************* if you would like to request a copy of the medical records pertaining to this transport.

      Unfortunately, AMR is not contracted with your insurance carrier. As a result, the amount not paid by insurance becomes the consumers responsibility.  As a courtesy, AMR has canceled the account from the collections and an invoice is forthcoming.

      AMR offers zero-interest payment plans, prompt pay discounts, and financial assistance program for those in most need. ************* can be contacted at ************** should the consumer wish to inquire.


      Sincerely,


      **** *.
      Patient Advocate
      American Medical Response

      Customer Answer

      Date: 02/22/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      However, I have already paid in full the amount that was sent the collection agency, so I am not sure how they will correct this now. 

      Furthermore, I did request my records weeks ago from the site provided, and AMR has yet to send them.


      Sincerely,

      **** *****

    American Medical Response Inc is NOT a BBB Accredited Business.

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