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Business Profile

Ambulance Services

American Medical Response Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ambulance Services.

Complaints

This profile includes complaints for American Medical Response Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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American Medical Response Inc has 275 locations, listed below.

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    Customer Complaints Summary

    • 699 total complaints in the last 3 years.
    • 216 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/23/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had to take two ambulance rides as a result of two different emergencies on 12/06/2022 and 04/12/2022. The first was a gash to the head and possible concussion and vomiting. The second was a miscarriage. I have Tricare Prime in the West region because of my active duty spouse. I have given them my insurance MULTIPLE times and called MULTIPLE times and it is saying that my insurance wasnt active when I know it has to be active but they are billing it to tricare east and I am in tricare west so one of my bills is showing as pending charges which I dont know what that means because my insurance has no claims as I have called and asked them. And my second ******************* saying its due. I know that I have insurance and I know that it was active during both of these incidents but neither have been paid and Im scared the first one has gone to collections or something because I know the claim hasnt been sent to my insurance but when I call nobody has any answers and I can barely understand the operators and dont think they understand what I am trying to say.

      Business Response

      Date: 05/11/2022

      May 11, 2022

      Better Business Bureau
      12639 *****************, Suite 200
      *****, ** *****


                  RE:      Ambulance Transport
                              BBB Case Number:    17102712


      Dear Better Business Bureau:

      Thank you for taking the time to contact our office with the consumers concerns.  American Medical Response (AMR) values our customers, and strives to provide quality service.  Many processes are in place to ensure compliance with all regulatory requirements.

      The consumers concerns have been reviewed and confirmed active coverage for both transports.A claim will be filed to the carrier and the consumers account will remain on hold to allow time for claim to be processed. We would like to thank the consumer for bringing her concerns to our attention.

      Should the consumer have any further questions, please contact customer ********************** department at **************.


      Sincerely,

      ****************
      Patient Advocate
      American Medical Response

    • Initial Complaint

      Date:04/20/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** ID: **** - 9875 - 3369 was paid by my insurance as confirmed by insurance provider and AMR via their customer support phone team yet I keep receiving reminder text messages and emails that there is an outstanding balance on my account with American Medical Response. I have asked that these fraudulent reminder messages to stop but to no avail. Please ensure that this issue is resolved on AMRs side so that they do not incorrectly send my information to collections and damage my credit score like they did with so many customers who also reported to BBB. Thank you.

      Business Response

      Date: 04/22/2022

      April 22, 2022

      Better Business Bureau
      12639 *****************, Suite 200
      *****, ** *****


                  RE:      Ambulance Transport
                              BBB Case Number:    17068053


      Dear Better Business Bureau:

      Thank you for taking the time to contact our office with the consumers concerns.  American Medical Response (AMR) values our customers, and strives to provide quality service.  Many processes are in place to ensure compliance with all regulatory requirements.

      The consumers insurance carrier was contacted and confirmed our claim was not processed.  A claim will be resubmitted to carrier and the account will remain on hold to allow time for insurance to process. The notifications have been updated to cease further text messages during this time.

      Should the consumer have any further questions, please contact customer ********************** department at **************.


      Sincerely,

      ****************
      Patient Advocate
      American Medical Response

      Customer Answer

      Date: 04/22/2022

       
      Complaint: 17068053

      I am rejecting this response because there has been many reports of AMR double billing people for services not rendered. I am not the first person to be harassed by AMR for non-payment by the insurance company or myself. If AMR submitted a legitimate claim to my insurance provider, they wouldve been paid once for it. It appears that AMR is trying to **** me multiple times for the same service. This is a known issue that has been reported to BBB from other consumers. Please stop emailing and texting me about fraudulent missing payments. I want this resolved so that it does not affect my credit or other harm to my character.


      Sincerely,

      ******************* Le

    American Medical Response Inc is NOT a BBB Accredited Business.

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