Complaints

This profile includes complaints for Schomp Automotive's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Schomp Automotive

  1003 Plum Valley Ln Hghlnds Ranch, CO 80129-1000

• 

  Schomp Automotive

  1001 Plum Valley Ln Hghlnds Ranch, CO 80129-1000

• 

  Schomp Automotive

  100 Havana St Aurora, CO 80010-4349

• 

  Schomp Automotive

  90 Havana St Aurora, CO 80010-4313

• 

  Schomp Automotive

  1190 Plum Valley Ln Hghlnds Ranch, CO 80129-1900

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Schomp Mazda has had my car since February 24th and today is April 1st. They are withholding my car from me they have lied to me about where it's at in the process and how much work needs to be done. The estimate was 8 days in the shop they have had my car for 35 days. They are combative when I call and ask for accountability. I have never said a swear word and they tell me I harass them. They have lied multiple times throughout this process.

  Business Response

  Date: 04/02/2025

  Dear ******,
  Thank you for reaching out with your concerns. We understand that waiting for your vehicle to be repaired can be frustrating, and we truly appreciate your patience.
  We want to assure you that the time taken for your vehicle's repair was within the normal range for the type of work required. Body shop repairs can sometimes take longer than expected due to the complexity of the job, availability of parts, and the attention to detail needed to ensure the highest quality of work.
  Sounds like you have already picked up your vehicle?
  If you have any further questions or need additional information, please dont hesitate to reach out.
  Best regards,

  **** ********

  Schomp Mazda, General Manager

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/21/24, I took my 2018 *** X5 xDrive40e (VIN: *****************) to Schomp BMW of *************** for diagnosis due to issues with the high-voltage (**) battery not functioning as intended.Schomp BMW determined that the ** battery required full replacement and provided a repair estimate of $26,196.76. Since my vehicle remains covered under *** *** 8-year/80,000-mile high-voltage battery warranty, I was directed to *** North America (*** NA) to initiate a warranty claim.I contacted *** NA, and my case was assigned to ****** (Case Manager, *** NA). After multiple emails and calls, *** NA denied warranty coverage without providing any specific technical explanation or citing an applicable warranty exclusion.I requested a written explanation, but *** NA refused to provide any valid reasoning, instead referring me back to Schomp BMW, which had already diagnosed the issue and directed me to *** NA. On 3/3/25, I received a response from ******* (*** iTeam Case Manager) stating they would not assist and were closing my case, again without ***************** NA is violating the ********-**** Warranty Act and Colorado Consumer Protection laws by failing to uphold its written warranty. The warranty does not exclude capacity-related failures, and Schomp BMWan authorized *** dealershiphas already determined that battery replacement is required.

  Business Response

  Date: 03/27/2025

  Dear Mr. ********************* you for your continued patience and candid commentary provided to the BBB.
  
  We understand how frustrating this situation has been, and I wanted to provide some clarity regarding the actions Schomp BMW has taken in accordance with the manufacturers warranty policies. After a thorough diagnosis, *** determined that the issue with the high-voltage (HV) battery was due to diminished capacity, which, unfortunately, is not covered under the 8-year/80,000-mile high-voltage battery warranty as stated by *** North America.
  
  While we were unable to secure warranty coverage for this repair, we made every effort to support you during this process. We provided a complimentary diagnostic service, replaced both 12-volt batteries at no cost to you, and ensured a courtesy vehicle was available for your use throughout the assessment period.
  
  While we are unable to move forward with the warranty claim, please know that Schomp BMW has acted in full alignment with manufacturer guidelines and in the spirit of customer satisfaction. We understand that this outcome is not ideal, and we truly value your business.
  
  If you have any further questions or concerns, please do not hesitate to reach out.
  
  Warm regards,
  
  **** Mejorado 
  Schomp BMW, Service Director 

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While driving our car on 470 on Feb 14, 2025 at approximately 3pm our glass sunroof on our honda CRV exploded, almost causing an accident. We were not passing under any bridge, there were no cars next to us and nothing hit our vehicle. We were baffled as to how this happened. Upon arriving home after the incident, we learned this is a common issue with our brand of car, amongst many others and there are several class action lawsuits that are either pending or have been settled for this same issue. We called the dealership and spoke with the service manager and explained what happened and how this appeared to be a common issue with pending lawsuits. He was sympathetic and told us to bring to car in for inspection. We did the following monday, the 17th. Upon inspection completion, we were astonished to learn that there was no recall for this issue whatsoever, and that the repair would be $2,650 and that we had also been charged $105 for the inspection of our sunroof. We never agreed to this inspection fee. We feel that this dealership are complete opportunists, who took blatant advantage of us in this situation and not only price gauged us, but could care less about our safety and loyalty to this dealership over 25 year purchasing 3 cars from them. We feel this way because we found an honest repairman who did the job for $489 from ***************************. We tried to call them and ask them for a refund, stating our case above but they refused. When we escalated, they stated they would have the manager call us back, which never happened. We would like a refund of our $105

  Business Response

  Date: 03/12/2025

  I have spoken with the guest.  Based on the available information I agree that there was no valid reason for any kind of diagnostic charge.  I have processed a refund to the customer.  Further, I have provided the customer with information on how to contact Honda of America about their concern with a class action suit that they read about.  I have explained that Schomp and Honda are separate entities and that I am the point of contact should Honda of America need any kind of information regarding their glass issue.

• Initial Complaint

  Date:02/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have performed vehicle Alignment, replacement of all four tires, balanced all four wheels. However, we started hearing noises that we have never heard before right after the performed service. And now the tires are worn out at least ****** miles quicker than expected. And now we have to replace those tires unexpectedly. We were unable to address this issue with the dealership service department right away because we are in and out of country quite frequently. And they are not taking any responsibility of this issue. Alignment has not been done correctly, Also, they did not balanced the tires and wheels correctly at the Time. They are shifting responsibility to us saying that they did everything correctly. When we took this vehicle to other dealership to check on the noise, they have told us to take it to schomp automotive Because they were the original people who ********************** And now they are saying theyre not responsible.I have addressed this issue with the dealership because I didnt want to go this route. All we wanted was at least help us out with the cost of the tires to replace them, Because the original alignment and balancing was not done correctly, and now my tires needs to be replaced sooner than What they are expected to be. And they are not even giving us any discounts or trying to help us out with this. Even though they are at least 50% responsible for this issue.

  Business Response

  Date: 02/25/2025

  Hello, We do not have any record of this client in any of our Colorado Stores.  Can you please provide contact info that we would have on file or at least a VIN?  Thank you

• Initial Complaint

  Date:02/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new 2025 *** X5 50e on 12/30/25 from Schomp BMW of ******************* for $75,500 USD. On 1/1/25, after driving the vehicle less than 100 miles, a check engine light came on. I brought the vehicle in for service at 9:30am MST on 1/2/25. I was told on 1/3/25, that it was potentially caused by a faulty **** module, but they're not certain if that's the case, that's just where *************** suggested they start. I've tried to resolve it with the dealership several times - talking with the General Managers, **************** my sales rep ****** and my service technician ****. Unfortunately, it's been over 5+ weeks, and the **** module is deeply back ordered so there's no ETA of the part's arrival. My car is now covered under CO lemon law and *** still refuses to buy back the X5. They are claiming it's a parts delay, despite another service technician telling me thousands of X5s across the globe are experiencing the same issue and awaiting the part. It's not a parts delay, it's a quality control issue that is causing the part delay due to high demand of faults.

  Business Response

  Date: 02/20/2025

  The customer experienced frustration and inconvenience due to a check engine light issue with their newly purchased 2025 X5 50e.  ****************** promptly diagnosed the problem and actively sought a resolution from the manufacturer.  To mitigate the customer's inconvenience during the repair process, we provided a brand new X5 loaner vehicle.  Additionally, we collaborated with the manufacturer to secure goodwill compensation for the customer, which included up to 3 months of payment assistance.
  Upon identifying the faulty IHKA module, we expedited the delivery of a replacement part and completed the repair on 2/13/25.  Throughout this process, we prioritized customer satisfaction and aimed to alleviate any aggravation caused by the unforeseen issue with their brand new vehicle.  As a gesture of goodwill, we also provided complimentary clear mask protection for the front of the vehicle and a level II charger.
  
  

  Customer Answer

  Date: 02/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** Dam

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my vehicle in for service of a seatbelt replacement at Schomp BMW on 1/16/2025. It had been at Schomp a week prior for a full service inspection. Upon returning to pickup my vehicle on 1/17/2025 Schomp attempted to return the vehicle to me with a punctured flat tire at 3 PSI. The car was brought in for service in good working order. While in ***************** of Schomp BMW they caused something to damage my tire. Yet they refuse to take responsibility & fix my tires. They represent all 4 tires need replaced per *********************** to replace the tires despite causing damage to my vehicle in the 24 hours it was in their possession.

  Business Response

  Date: 02/06/2025

  Dear BBB Representative,
  We appreciate the opportunity to formally respond to Mr. ********* complaint regarding his vehicles tires while at Schomp BMW for service. After a thorough internal review, we stand by the resolution we have offered and would like to provide clarification on the steps we have taken to address his concerns.

  Background and Our Actions:
  Mr.********* vehicle was brought to Schomp BMW for service, during which he later reported tire damage that he believes occurred while in our care. While we do not acknowledge liability for the tire damage, we nonetheless replaced one tire at no charge as a goodwill gesture. Additionally,we offered a 50% discount on the replacement of the remaining three tires,despite industry standards not requiring such an accommodation. Our records indicate that the tires had approximately 20% of their usable life remaining at the time of service, making our offer both reasonable and fair given standard wear and tear.
  

  Current Status:
  Mr. ******** has not yet accepted our offer, which remains available until February 28,2025.  His vehicle has been stored in our climate-controlled facility at no cost for an extended period. We have communicated that, should the vehicle remain uncollected beyond February *******, a storage fee of $50 per day will apply. As a courtesy, we have also extended the option of delivering his vehicle to his home or office if necessary. 

  
  We believe Schomp BMW has acted in good faith and exceeded industry norms in an effort to resolve this matter amicably. Our final offer represents a fair and reasonable compromise, and we hope to reach a resolution soon.
  

  Please let us know if any additional information is required. We appreciate your time and consideration in reviewing this matter.
  

  Best regards,
  

  ******* *******

  Customer Answer

  Date: 02/06/2025

   
  Complaint: 22827377
  
  I am rejecting this response because:

  Thank you for the opportunity to respond to Schomp BMWs statement. Unfortunately, their response misrepresents key facts and fails to acknowledge their full responsibility for the damage caused to my vehicle while in their care. I would like to clarify the following points:
  1.Schomp BMWs Own Statements Confirm Liability  While Schomp BMW claims they do not acknowledge liability for the tire damage, they have already stated that all four tires required replacement due to damage that occurred while the vehicle was in their possession. Furthermore, Bridgestone Tires confirmed that my original tires had significant remaining life, meaning this replacement was unnecessary but for the damage Schomp BMW caused. Had Schomp BMW not damaged one tire, I would not need four new tires.
  2.Their Offer is Not a Goodwill Gesture  Replacing only one tire while requiring me to pay for the remaining three is not an act of goodwill; it is an incomplete and inadequate remedyfor damage sustained while in their care. A true goodwill gesture would be Schomp BMW fully accepting responsibility and covering the full cost of replacement, rather than shifting the financial burden onto me or offering an insufficient solution that jeopardizes my manufacturer warranty coverage.
  3.Schomp BMWs Failure to Address Warranty Risks  Despite my repeated inquiries, Schomp BMW has failed to confirm whether they explored coverage under the tire warranty, despite initially stating they would. Additionally, my vehicle warranty is at risk if I do not replace all four tires, meaning Schomp BMWs refusal to fully resolve this issue directly impacts the value and protection of my vehicle.
  4.Unjustified Storage Fees & Loss of Use  Schomp BMWs attempt to impose storage fees is entirely unwarranted. My vehicle remains in their possession only because they refuse to fully resolve the damage they caused. Charging me for storage under these circumstances is unreasonable and retaliatory. Additionally, I have been deprived of the peaceful enjoyment of my property while continuing to make loan payments on a vehicle I cannot safely drive. Schomp BMWs own statements suggest that taking possession of the vehicle in its current state could put my warranty at risk, further reinforcing that their resolution is inadequate.
  
  My Position & Reasonable Compromise
  
  I reiterate my demand that Schomp BMW replace all four tires at their full expense. However, in an effort to reach a fair resolution, I have offered to cover the $250 cost of balancing and alignmenta clear demonstration of my willingness to compromise.
  
  If Schomp BMW continues to refuse full resolution, I will pursue all available legal and regulatory remedies, including claims for loss of use and attorneys fees. Additionally, I have requested direct contact with Schomp BMWs ownership to escalate this matter appropriately.
  
  I appreciate the BBBs review of this matter and request that Schomp BMW provide a response that fully acknowledges their responsibility rather than misrepresenting the facts.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/18/24 my mirror was damaged. I went get it fixed at Schomp. The first time the mirror didnt move correctly, they then hit the mirror to make work. I drove home and noticed the mirror was distorted. I was told to just deal with it. After 3 mirrors and 2 months on the phone with customer service **** they told me that the people who installed it decided against me and would no longer help me with a resolution. My mirror is distorted and this is very hard to drive with and unsafe and they do not care. I was threatened many times that if I seeked help elsewhere that they would close my case. They will not give me my money back or try to help find a resolution. The team has been very unkind and dismissive to me with each visit.

  Business Response

  Date: 01/15/2025

  We would be more than happy to have the guest swing by to reassess the mirror distortion issue. 

  Customer Answer

  Date: 01/15/2025

   
  Complaint: 22811929
  
  I am rejecting this response because:

  I have visited this place multiple times. They have told me that there is nothing wrong with the mirror and made me feel like I am making this up. At one point I was trying to voice my concerns and one employee was extremely dismissive and told me to just  deal with it saying that he drove around without a side mirror for months, so he doesnt see the problem. The last time I dropped my car off, the employee that was unkind and dismissive to me acted like I didnt exist when I was standing in front of him. When I picked the car up this last time, my mother was with me. We both voiced that the mirror is distorted and *****, one of the employees stated it was better; which is not acceptable. Ive spent hours on the phone and dropping my car off and picking it up only to have customer service and the employees at this place tell me they have had 5 people look at the mirror and there is nothing wrong with it and therefore nothing they can do to help me. It is not safe to drive with this mirror and is worse at night. I have asked if I can go to another Hyundai dealership to see if they can help because maybe they order parts from a different place and the customer service *** threatened me that if I seek help anywhere else, they would close my case and stop helping me. Stopping by this company to be treated poorly, dismissed and for them to tell me the same thing they continue to tell me since 11/18/24 is not helpful. This place is obviously ordering the mirror from one place, this mirror does not look like my original mirror and is distorted. All they are going to do it keep ***lacing it with the same mirror ordered from the same place and tell me to deal with it. I have missed a lot of work on the phone and dropping and picking my car off only to have no resolution. Nobody can live continuing to do this for months.

  
  Sincerely,
  
  ***** *****

  Customer Answer

  Date: 02/03/2025

  Hello,  
  This is the email that I received on 1/30/25 from the Hyduani Schomp. I was not able to reply to the message I received on the BBB site. 
  
  
  
  
  Good morning *****,
  
  
  
  
  This is **** from Schomp Hyundai. I understand we have had somewhat of an uphill battle trying to get a mirror glass that appears clear for you. I was able to source another piece of glass from a different vendor, the bad side is it's the only one they have. Hopefully, this last one will help resolve your concern. I am here Monday - Friday if you want to swing by so we can attempt one last glass replacement. Look forward to hearing from you. 
  
  
  
  
  Best regards
  
  
  
  
  **** ********
  SCHOMP HYUNDAI, SHOP *******
  ***********************************
  Office: ************  |  **************************************************************************
  
  
  
  
   As I have previously stated, after going to this company many times and being mistreated; I am quite uncomfortable going there alone. I am working on finding someone to come with me 1/31/25 after work. I have used up time with work, so I cannot go during work hours. In addition, I am wondering why I was forced to replace the entire mirror unit in the beginning when I first came in. The only thing that was damaged was the mirror (which I still have). They changed the entire unit and it doesn't even match the same color of my car (which they said would cost another $400). If they are able to replace the glass now, why were they not able to in the first place? Also, when I get this changed for the 4-5th time and it is the same result of nobody getting in the car to see if it works and them just telling me they dont see what I see, then what? 
  
  
  
  
  Thank you for the help, 
  
  
  
  
  ***** Smith 
  

  Business Response

  Date: 02/11/2025

  Since the latest response ***** come into our service department and met with **** (shop *******). We replaced the mirror glass again and the issue appears to have been resolved.

  Customer Answer

  Date: 02/13/2025

   
  Complaint: 22811929
  
  I am rejecting this response because:

  I did return to Schomp Hyundai 2/3/25. I spoke with ****. He came out to speak to me and had in his hand a mirror that was in fact ordered from a different company than the 3 previous mirrors to install. This mirror was installed in minutes and it the first mirror that is not distorted. My discussion with **** was that it is very concerning that he was able to just replace the mirror when I was told differently 11/20/24 and for months. I brought my car in because the mirror was broken, only the mirror. There as not other damage. However, ***** told me that they needed to repair the entire left side unit instead of just the mirror. This cost me $658.82.  I was not told what was not working on the entire right side, only that I had one option and that was to replace the entire piece and not just the mirror. I returned the next day 11/21/25, because the mirror would not move up or down. ***** informed me that this was not the case until i physically had to show him it did not work. **** proceeded to hit the mirror with the palm of his hand to get it to work. I then came back again because the mirror looked like a fun house mirror, was distorted and was not safe to drive.  I was then told that they couldn't see this problem as if I was making it up. This followed with yet another mirror replacement which was still distorted. I was told by another staff member that he was driving without a mirror at all so I should just deal with it. 

   

  The reason for saying all of this is I feel like I have been bamboozled. If it took **** 5 minutes to replace just the mirror on the last day I was there, why was this not attempted or given to me as an option in the first place. Instead it cost me $658.82  to get the entire unit changed, and it is not even the same color of the rest of my car (because they said that would be another $500). Then when I came back to complain, I was made to seem like I was crazy and they could in fact not see what I was talking about. When I said they were ordering bad parts, I was told this is the only place they received parts and that was just what Hyundai received and there were no other options, when in fact they could order from somewhere else.  Every time I have gone there, I have been treated poorly. Even the last visit i was there; **** replaced the mirror and it still did not move up and down. i had to drive back into the shop, I come to the front desk and say hello to an employee and he looked straight at me with no response like I did not exist. I was dismissed by the employees at this business and by the customer service ***** I was even threatened that if I asked any other Hyundai dealership for help with this or contacted the BBB, that they would no longer speak with me.  The mirror that I have no longer is distorted. I am happy about that, as I have driven around for 3 months with an unsafe mirror and had to deal with the stress of this. It is hard to feel like everything that happened was not completely fraudulent and $658.82 was stolen from me when that was never needed. The only reason I finally got the help with the mirror was because I contacted BBB. Even the customer service basically told me nothing could be done and they were going to make me live with the distorted mirror. This was brought to ****** attention and he was not able to tell me if I actually needed the entire unit replaced in the first place. Furthermore making me believe that this entire situation was fraudulent and I was taken advantage of as a black female coming to this company. 

   

  I should have only been charged for a mirror replacement in the first place. I should have not had to spend time missing work to go to Schomp Hyundai every week and speaking to customer service on the phone. I should have not had to drive with a distorted mirror putting my safety at risk for 3 months. I should get a significant amount of my money back and only be charged for the mirror, which should have happened in beginning. 

   I have attached the original mirror to this message. This was the only thing that was damaged. I compared it with the mirror that **** brought out and was able to install in 5 minutes. It had all of the same pieces intact. Nothing was broken on on the back, only the from portion. 

  
  
  ***** *****

  Business Response

  Date: 03/12/2025

  Hello, 

   

  We tried out best to assist this guest to the best of our ability. We determined initially the mirror assembly needed replacement which we performed. The guest was unhappy with the mirror "distortion" and we tried multiple other attempts to assist this guest. We ultimately paid for another mirror glass for the guest and replaced it again. Issue was resolved. We are not going to refund for the repairs as we feel the issue was resolved correctly.

  Customer Answer

  Date: 03/12/2025

   
  Complaint: 22811929
  
  I am rejecting this response because:
  I did return to Schomp Hyundai 2/3/25. I spoke with ****. He came out to speak to me and had in his hand a mirror that was in fact ordered from a different company than the 3 previous mirrors to install. This mirror was installed in minutes and it the first mirror that is not distorted. My discussion with **** was that it is very concerning that he was able to just replace the mirror when I was told differently 11/20/24 and for months. I brought my car in because the mirror was broken, only the mirror. There as not other damage. However, ***** told me that they needed to repair the entire left side unit instead of just the mirror. This cost me $658.82.  I was not told what was not working on the entire right side, only that I had one option and that was to replace the entire piece and not just the mirror. I returned the next day 11/21/25, because the mirror would not move up or down. ***** informed me that this was not the case until i physically had to show him it did not work. **** proceeded to hit the mirror with the palm of his hand to get it to work. I then came back again because the mirror looked like a fun house mirror, was distorted and was not safe to drive.  I was then told that they couldn't see this problem as if I was making it up. This followed with yet another mirror replacement which was still distorted. I was told by another staff member that he was driving without a mirror at all so I should just deal with it. 
  
  The reason for saying all of this is I feel like I have been bamboozled. If it took **** 5 minutes to replace just the mirror on the last day I was there, why was this not attempted or given to me as an option in the first place. Instead it cost me $658.82  to get the entire unit changed, and it is not even the same color of the rest of my car (because they said that would be another $500). Then when I came back to complain, I was made to seem like I was crazy and they could in fact not see what I was talking about. When I said they were ordering bad parts, I was told this is the only place they received parts and that was just what Hyundai received and there were no other options, when in fact they could order from somewhere else.  Every time I have gone there, I have been treated poorly. Even the last visit i was there; **** replaced the mirror and it still did not move up and down. i had to drive back into the shop, I come to the front desk and say hello to an employee and he looked straight at me with no response like I did not exist. I was dismissed by the employees at this business and by the customer service ***** I was even threatened that if I asked any other Hyundai dealership for help with this or contacted the BBB, that they would no longer speak with me.  The mirror that I have no longer is distorted. I am happy about that, as I have driven around for 3 months with an unsafe mirror and had to deal with the stress of this. It is hard to feel like everything that happened was not completely fraudulent and $658.82 was stolen from me when that was never needed. The only reason I finally got the help with the mirror was because I contacted BBB. Even the customer service basically told me nothing could be done and they were going to make me live with the distorted mirror. This was brought to ****** attention and he was not able to tell me if I actually needed the entire unit replaced in the first place. Furthermore making me believe that this entire situation was fraudulent and I was taken advantage of as a black female coming to this company. 
  
  I should have only been charged for a mirror replacement in the first place. I should have not had to spend time missing work to go to Schomp Hyundai every week and speaking to customer service on the phone. I should have not had to drive with a distorted mirror putting my safety at risk for 3 months. I should get a significant amount of my money back and only be charged for the mirror, which should have happened in beginning. 
   I have attached the original mirror in the previous message.  This was the only thing that was damaged. I compared it with the mirror that **** brought out and was able to install in 5 minutes. It had all of the same pieces intact. Nothing was broken on on the back, only the from portion. 

  They are providing any proof that the entire unit ever needed to be changed in the first place. I agree to pay for the mirror and the 5 minutes it takes to put the mirror in but not for the entire unit and that service; when in fact that never had to happen and was fraudulently done. That does not cost $658. 82. 
  
  
  ***** *****
  Sincerely,
  
   

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase used car July 18th, 2024 Warranty provided within 1000 miles and/or 30 days I returned the car within days with problems with overheating. The car was returned to me several times with the problem never resolved.Over heating issues persisted and they kept giving me the car back saying it was fixed.Each time I returned the car the next day with the same problem.This went on for months, literally. Each time nothing was repaired.After 4.5 months (four and one half months) I was told that the engine was damaged and they wanted to buy back the loan. I said okay, if they reimbursed my monthly loan and insurance payments during the time since I never had use of the car except for about 12 days.Basically, they told me to "pound sand"!After multiple offers presented FROM ME to settle this displute, I am left with silence. Nothing.Schomp must repair my car because of the warranty, but they have not done so. Now they are threathening to take back the loaner car given to me during the repair period. What have I done to deserve this treatiment?

• Initial Complaint

  Date:12/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Do not use this dealership. They have been withholding my refund for over 60 days stating that they dont have the funds, when I have proof that they do. They owe me $3500

  Business Response

  Date: 12/19/2024

  Hello ********,

  The product cancellation took place on 10/01/24. This processing takes 6-8 weeks. I have also confirmed we have not received payment as of yet for the product cancellation. I am escalating the issue and will do my best to get this resolved for you as soon as possible. I appreciate your patience.

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my car from Schomp Hyundai 2/2022. The day I purchased my car, I hit a poll in my garage. I called Hyundai and drove to the dealership the next morning to resolve the issue. They told me they could not fix it and suggested Caliber Collision, who ultimately ended up fixing my car. Over the next two years I continued to have concerns about my steering and car alignment. I took my car to Hyundai who ran tests and looked at my car and said there were no issues. I then had trouble with having to replace wheels on account of the tire rim getting over used ( which seemed weird since it was a new car). A bolt then came loose, so I had to spend money to fix this. When this issue arouse, I asked Hyundai to call Caliber to determine if they had worked on my car and if they needed to fix it since a bolt shouldnt be coming loose. Caliber said they never worked on that area of the car. I ended up paying Hyundai to fix it. This then happened again, but was a different bolt. I got upset and told Hyundai they needed to figure out why these bolts kept getting loose. Finally they found a piece was installed upside down causing all of these issues. This upside down piece was missed at least three different times when I brought my car in with concerns for malalignment of the vehicle. I paid multiple times to get my car fixed on account of this. Although Hyundai wasnt the initial cause of the problem they missed it three separate times when I paid them to solve a problem. When this last time occurred, it took over 2 weeks for them to resolve the issue with Caliber and LeSchwab to get someone to cover the cost to fix it. The customer service was so poor. I reached out to the General manager in 4 emails to which I got one reply saying he would look into it. Its been four weeks and I have followed up with no reply. There was no ownership or anyone who apologized. I spent a lot of money and a big issue was missed. Came in August, October, 2023,September 2024

  Business Response

  Date: 11/08/2024

  Ms **** your vehicle was involved in a car accident and went to caliber collision for repairs. They did the body work and subletted the suspension work to *** ******. When *** ****** installed a trailing arm, they installed it upside down. You then came to us for an alignment concern and tire wear concern about six months after the reparis. Your vehicle was out of alignment and the tires were worn down on the inside . The team performed an alignment and you purchased a new set of tires. You then came back a year later and were complaining of an alignment issue again. Once again the alignment was off and an alignment was performed. About a year later you returned complaining of a noise and we found a bolt backing out. It was at this last visit that you informed us that your vehicle was involved in a car accident and that suspension repairs were required in the repair. While our tech was doing a deeper inspection after being informed that the vehicle was involved in an accident, he found a sticker that was upside down on the trailing arm.
  
  
  Once the tech found the sticker upside down he informed the shop ******* and they used a micrometer to  measure the trailing arm and found that it was installed upside down. At that point we stopped all repairs and called you. We informed you of what we found and what the course of repairs needing to be ******** then called Caliber Collision. Caliber called us and we explained what we found to them. Both managers from ***************** and *** ****** came down and inspected the vehicle and went over the findings with our shop *******. They agreed that they are the ones that did the repairs. However they both are denying any wrongdoing. Caliber Collision towed the vehicle off of our lot to their facility for all repairs. 
  
  
  You then called us asking for us to refund any work that was performed to the vehicle over the last couple of years due to the fact that the arm was installed wrong and we did not find it. I explained to you that the vehicle pulls into alignment specs everytime it is looked at, and without seeing the sticker that the tech found, there are no other signs of the arm being installed wrong. I apologized to you for how frustrating this must be and how you must feel. I offered to help you reopen your claim with your insurance company as you used them when you had the vehicle repaired. I also explained that  Caliber Collision or *** ****** would be the ones to refund you as they are the companies that made the repairs to your vehicle and we were involved after the fact. We are a third party in this matter and were only given part of the story until the very end. 

  Customer Answer

  Date: 11/08/2024

   
  Complaint: 22478080
  
  I am rejecting this response because as attached I did in fact disclose last August in 2023 that my car was worked On by caliber collision and that your service department did call and discuss with caliber. Then I was told this was not an area they worked on so your dealership said I was responsible for the payment and to fix the car. Had anyone at Schomp initially apologized and taken some responsibility for missing my concerns multiple times I wouldnt have submitted a complaint . However there was such a lack of ownership until I started making a fuss about another issue that anyone did anything about it and found the actual problem. The customer service was so poor the entire time. I had to call multiple times to find out information about my car and practically beg someone between schomp, LeSchwab and Caliber to get it fixed. ******* took their ownership in their role of the initial cause of the problem, but Hyundai never did in terms of missing my issue multiple times. This was very costly to me. Despite it being a difficult problem to find , you still missed it, it was discoverable and I came multiple times complaining of steering issues and just being told to pay to fix the symptoms versus finding and fixing the route cause .

  
  Sincerely,
  
  ****** ****